Taunton Homecare Services Ltd has a Review Score of 9.2 (9.205) out of 10, based on 7 reviews in the last 2 years. Over all time Taunton Homecare Services Ltd has 41 reviews.
Review from H W (Client) published on 1 November 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sarah Hutchings at Taunton Homecare Services Ltd
Thank you so much for the great review. We are so pleased that we can be a support to you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.2 (9.205) out of 10 for Taunton Homecare Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.605 for Taunton Homecare Services Ltd is calculated as follows: ( (26 Excellents x 5) + (9 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 38 Ratings = 4.605
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Taunton Homecare Services Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Jul 2021
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Care Manager
Joined: 2024
With over 30 years of experience in the care industry, Jo leads with compassion, empathy, and expertise. Her dedication ensures every individual receives personalized, high-quality care, with a focus on both comfort and well-being. Jo’s leadership fosters a team committed to providing the best care possible.
Job Title: Office Manager
Joined: 2019
Sharon is multi-talented and the mainstay of the office. She manages rotas and all the admin around staff and service users - she is the fountain of all knowledge at THS!
Job Title: Director -Nominated Individual
Joined: 2019
With over 30 years of running and supporting small business, Louise was perfectly placed to support and develop this small high-quality domiciliary care business with the help of her administrative team at Prioryfield House. As Director of the company overseeing finance and staffing her person centric approach to business makes her a great match for a company that really cares about both staff and Service Users
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