Caremark Havering

Scottish Mutual House, 4th Floor, 27-29 North Street, Hornchurch RM11 1RS
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9.9 27 Reviews
  • Caremark Havering, Hornchurch
Caremark Havering delivers high-quality care services to the elderly and adults with learning disabilities.

The service is person-centred and tailored to the needs of the individual following the initial free needs assessment.

All domiciliary home care services such as domestic, companionship, personal care, palliative/end of life care and live-in care are available through Caremark.

Caremark specialises in complex care needs including bedside care, dementia care and Parkinson's care.

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Care Provided by Caremark Havering

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Bal Bains (Manager)

Caremark Havering Reviews (27)

Total of 27, showing 21-27
9.9

Caremark Havering has a Review Score of 9.9 (9.879) out of 10, based on 11 reviews in the last 2 years. Over all time Caremark Havering has 27 reviews.

Overall Experience

  • 26
  • 1
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Date Published

27
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5
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16

Review from Tracy B (Granddaughter of Client) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such caring professionals who made my Nan feel safe and secure and very well cared for. They listened to the family's needs and the needs of my Nan and adapted her care accordingly. As my Nan's physical and mental health deteriorated they knew what professionals to refer Nan to e.g. Occupational Health
and District Nurses and helped the family every step of the way. Excellent care that went above and beyond.

Reply from Baljit Bains, Director at Caremark Havering

Dear Tracy, we are truly humbled by such a lovely review. Thank you so much for taking the time to write such kind words about our amazing team. Meeting a lady as sweet and loving as your nan was our privilege. Thankfully, we were able to identify very early on what support and services your nan would benefit from, and we were able to get them in place swiftly. None of this would have been possible without such a supportive and proactive family. Hats off to you all for your immense love and commitment to your nan. Together with your help, we were able to provide the quality of care and life that your nan deserved.


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Review from Alan G (Son of Client) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A professional company that I would recommend to all in need. Very flexible to all requests.

Reply from Baljit Bains, Director at Caremark Havering

Thank you so much for such lovely feedback. Can we just take this opportunity to also say how lovely it has been not only to know your mother but also to know you all as a family. It's always so amazing to see such a lovely and supportive family.


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Review from Mark B (Son of Client) published on 9 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can personally say what an absolute pleasure it has been working with the team at Caremark Havering. My family and I owe a huge debt of gratitude to both the management and two very special ladies at Caremark for their unimaginable kindness and compassion, which has never faltered once, even when
finding difficult solutions to problems along the way. Their unconditional commitment and support have lead to a dramatic improvement in the health and wellbeing of my mother. It bears testimony to their methods and meticulous approach, not to mention their down to earth and normal style and manner, in providing care to the most sick and vulnerable. Frankly, I would be at a total loss without them. On behalf of my Mother and myself - a big thank you for everything.

Reply from Baljit Bains, Director at Caremark Havering

Thank you so much Mark for such lovely feedback. We are so fortunate to be supporting your dear mother. She's an incredible lady and its just so rewarding to see the progress she is making with the support of our care and support workers. The relationship between her and the care and support workers is just heartwarming, what a perfect match!


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Review from Antony R (Son of Client) published on 9 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark as a company has been excellent throughout Mum's care. The staff has been compassionate and caring and calm due to Mum's dementia. I would like to say a massive thank you and recommend Caremark to anyone who requires care. Thanks once again Caremark.

Reply from Baljit Bains, Director at Caremark Havering

Thank you for your lovely review. Supporting your mum has been a pleasure. A beautiful lady with a beautiful smile. When she smiles the whole room smiles with her. Oh and when she sings her beautiful voice captures us all. Thank you for letting us support your mum and giving us the privilege of being part of her life.


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Review from G V (Daughter of Client) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been staying with my Dad over the past week and have been present when carers have arrived at my Dad's house. I am nothing more than extremely impressed at their professional approach whilst remaining caring, kind and considerate to his needs.

Reply from Baljit Bains at Caremark Havering

Thank you so much for your kind response. We are absolutely delighted to hear that you are so happy with our service.


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Review from H B (Client) assisted by family/friend published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, second to none presentation. Well satisfied is putting it mildly. I am very comfortable with this service.

Reply from Baljit Bains at Caremark Havering

We just love you! You are a true legend and we are honoured to be supporting you. You have enriched our lives with all the history and stories you share with us. Thank you so much for giving us this opportunity to support you.


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Review from D W (Client) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On-time, well presented, caring and friendly, patient with queries and nice smiles.

Reply from Bal Bains, Director at Caremark Havering

Diana, you are an exceptional lady. Thank you so much for letting us support you. We really do appreciate your review. Thank you.


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Current Review Score: 9.9 (9.879)

Overview of Review Score

The Review Score of 9.9 (9.879) out of 10 for Caremark Havering is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.879 for Caremark Havering is calculated as follows: ( (60 Excellents x 5) + (4 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 66 Ratings = 4.879

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Havering is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jun 2021

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

No image found

Bal Bains

Job Title: Director

Joined: 2019

Bal is a safeguarding lawyer by way of background and is the managing director of Caremark (Havering). Bal overseas all of the management and operations of the company to ensure the safe delivery of care to all of Caremark's clients. Bal's legal background in safeguarding provides a concrete foundation to further the CQC requirements of being safe, well-led, caring, effective and responsive.


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