Visiting Angels South Hertfordshire

First Floor, Rear of 60, Bridge Road East, Welwyn Garden City AL7 1JU
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9.5 24 Reviews
  • Visiting Angels South Hertfordshire, Welwyn Garden City
The team at Visiting Angels South Herts provide high-quality, reliable care at home in Welwyn Garden City, Hatfield, St Albans, Wheathampsted, Potters Bar, and Hertford.

With tailored person-centred care for clients in the comfort of their own home, whether it is support with household tasks or more complex care needs, Visiting Angels South Herts will only be too pleased to help.

The postcodes Visiting Angels South Herts provide care in are: AL1, AL6, EN6, SG3, AL2, AL7, EN7, SG12, AL3, AL8, EN10, SG13, AL4, AL9, EN11, SG14, AL5 and AL10.
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Care Provided by Visiting Angels South Hertfordshire

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £35 – £35
  • Weekly Live-in Care Fees: £1600 – £1600

There are price uplifts for public holidays and some other days e.g. Christmas

The price(s) shown are provided by the agency. Contact Visiting Angels South Hertfordshire for full pricing details and T&Cs.

Contact Visiting Angels South Hertfordshire to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Visiting Angels South Hertfordshire to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Gareth Redmayne (Managing Director)

Visiting Angels South Hertfordshire Reviews (24)

9.5

Visiting Angels South Hertfordshire has a Review Score of 9.5 (9.454) out of 10, based on 8 reviews in the last 2 years.
Over all time Visiting Angels South Hertfordshire has 24 reviews.

Overall Experience
  • 22
  • 2
  • 0
  • 0
  • 0
Date Published
  • 24
  • 4
  • 6
  • 8
  • 16
Reviewer Connection to Visiting Angels South Hertfordshire
  • 11
  • 7
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 24, showing 21-24
Review from Liese N (Daughter of Client) published on 22 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very impressed with the responsive and flexible approach to the care of our mum. In these tricky times, Visiting Angels have gone out of their way to support my mum to live independently and provide bright moments in long days.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Maria G (Daughter of Client) published on 22 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very sadly my father died in April last year unexpectedly. My father was my mother's carer. They were married for over 58 years. Initially, my mother was living with either myself or one of my sisters, but by the end of the summer, my mother wanted to live back in her own home. As my parents home is
over an hour away from any of us, this felt like a huge step for all of us. However, after the end of the first visit made by Visiting Angels, the transition to independent living for my mother seemed a possibility and after a lot of telephone conversations, further visits and a great deal of patience from the organisation, we collaboratively put together a programme of visits/activities. The Angels, as we call them, are friendly, compassionate, reliable and flexible. Communication between key staff and us is good. Regular reviews are carried out and programmes adjusted. We feel reassured that my mother is in safe hands and with their support, is able to live in her own home. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S A (Client) published on 23 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had awful experiences of local agencies so I was very wary of trying again when needing care for my very sick Dad. However, Visiting Angels have been fantastic and have gone out of their way to make the transition into needing care so much smoother for Dad.
The manager took the time to choose
the right carers for Dad and he's very happy. The agency has made what could have been an extremely stressful time for both Dad and me into a very easy ride. So much so that I'm about to take on the agency to do some of my own care.
Unlike any other agency I've tried, Visiting Angels are punctual and reliable. The carers are enthusiastic and caring, and the agency is very flexible. Dad's health has improved dramatically whilst under their care.
Huge thanks to the whole team involved in Dad's care. Highly recommend!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Diana L (Client) assisted by family/friend published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is rare to acknowledge that a service was to one's complete satisfaction, but such was the case with Visiting Angels. At every level - administration, implementation and application - there was excellence. We would recommend Visiting Angels to anyone requiring home care after surgery.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.454)

Overview of Review Score

The Review Score of 9.5 (9.454) out of 10 for Visiting Angels South Hertfordshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.804 for Visiting Angels South Hertfordshire is calculated as follows: ( (37 Excellents x 5) + (9 Goods x 4) ) ÷ 46 Ratings = 4.804
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Visiting Angels South Hertfordshire is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 = 4.65
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (1)

Gareth

Gareth Redmayne

Job Title: Managing Director Joined: 2000

As an experienced healthcare manager, Gareth understands the importance of excellent homecare on a client’s health and wellbeing. Excellent home care can be transformative, bringing much joy and benefit to the wider family.


Gareth’s goal is to develop a Centre of Excellence for Home Care for the people of Hertfordshire that will be a beacon for senior care. Gareth says that there is so much excellent best practice in the Visiting Angels network which can be brought to South Herts, that he is confident that this can become a reality.


Gareth is also looking forward to the Visiting Angels team working with the local community on a range of issues that impact seniors including active living, dementia, and falls prevention. Gareth is also looking forward to establishing a truly client-focused, carer centric organisation in the heart of Herts.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Visiting Angels South Hertfordshire to verify any information. View our terms and conditions. Visiting Angels South Hertfordshire has an Enhanced Service - more info.