Novus Care - Wickford

Suite 10, Woodlands Place, Hurricane Way, Wickford SS11 8YB
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8.0 3 Reviews
  • Novus Care - Wickford, Wickford
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Care Provided by Novus Care - Wickford

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £23
  • Weekly Live-in Care Fees: from £990

These prices are only a guideline, please contact Novus Care - Wickford to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Trina Kapur (Registered Manager)
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Novus Care - Wickford Reviews (3)

8.0

Novus Care - Wickford has a Review Score of 8.0 (7.955) out of 10, based on 2 reviews in the last 2 years.
Over all time Novus Care - Wickford has 3 reviews.

Overall Experience
  • 2
  • 1
  • 0
  • 0
  • 0
Date Published
  • 3
  • 0
  • 0
  • 2
  • 1
Reviewer Connection to Novus Care - Wickford
  • 1
  • 1
  • 1
Total of 3, showing 1-3
Review from Wendy G (Friend of Client) published on 31 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers turn up during times requested. Write reports following each visit which are very informative and any actions needed can be processed without delay. Friendly respectful, kind and courteous. The client is treated with dignity. Follow requests for a variety of tasks - meals, washing clothing etc.
Try to the best of their ability to encourage the client to carry out personal much-needed care. Leave the client happy & content.
Reply from Trina Kapur, Director at Novus Care - Wickford

Thank you Wendy for your lovely feedback, we are glad to be able to support and make a difference.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L M (Daughter of Client) published on 11 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very reliable and flexible.
Reply from Trina Kapur, Director at Novus Care - Wickford

Many thanks for your great review, we appreciate you taking the time out to feedback to us.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Shirley P (Client) published on 29 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.0 (7.955)

Overview of Review Score

The Review Score of 8.0 (7.955) out of 10 for Novus Care - Wickford is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.455 for Novus Care - Wickford is calculated as follows: ( (6 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 11 Ratings = 4.455
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Novus Care - Wickford is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Oct 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Novus Care - Wickford

What Type of Services does Novus Care - Wickford offer?

Novus Care - Wickford offers Home Care.

How many Carers does Novus Care - Wickford employ?

Novus Care - Wickford employs 49 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Novus Care - Wickford to verify any information. View our terms and conditions. Novus Care - Wickford has an Basic Service - more info.