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Novus Care - Wickford has a Review Score of 8.0 (7.955) out of 10, based on 2 reviews in the last 2 years. Over all time Novus Care - Wickford has 3 reviews.
Review from Wendy G (Friend of Client) published on 31 July 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Trina Kapur, Director at Novus Care - Wickford
Thank you Wendy for your lovely feedback, we are glad to be able to support and make a difference.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from L M (Daughter of Client) published on 11 January 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Trina Kapur, Director at Novus Care - Wickford
Many thanks for your great review, we appreciate you taking the time out to feedback to us.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Shirley P (Client) published on 29 April 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.0 (7.955) out of 10 for Novus Care - Wickford is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.455 for Novus Care - Wickford is calculated as follows: ( (6 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 11 Ratings = 4.455
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Novus Care - Wickford is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Oct 2021
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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