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Novus Care Ltd Locations (5)

5 Home Care Providers owned by Novus Care Ltd
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Alcedo Care Bury, Manchester
Alcedo Care

Novus Care Ltd Reviews (13)

Reviews posted for members of Novus Care Ltd

Overall Experience
  • 7
  • 5
  • 0
  • 1
  • 0
Date Published
  • 13
  • 0
  • 0
  • 1
  • 12
Reviewer Connection to Novus Care Ltd
  • 6
  • 5
  • 1
  • 1
Review of

Novus Care - Wickford

from Wendy G (Friend of Client) published on 31 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers turn up during times requested. Write reports following each visit which are very informative and any actions needed can be processed without delay. Friendly respectful, kind and courteous. The client is treated with dignity. Follow requests for a variety of tasks - meals, washing clothing etc.
Try to the best of their ability to encourage the client to carry out personal much-needed care. Leave the client happy & content.
Reply from Trina Kapur, Director at Novus Care - WickfordThank you Wendy for your lovely feedback, we are glad to be able to support and make a difference.
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  • Treated with Dignity
  • Value for Money
Review of

Novus Care - Wickford

from L M (Daughter of Client) published on 11 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very reliable and flexible.
Reply from Trina Kapur, Director at Novus Care - WickfordMany thanks for your great review, we appreciate you taking the time out to feedback to us.
  • Staff
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  • Treated with Dignity
  • Value for Money
Review of

Novus Care - Cranleigh Surrey

from R D (Husband of Client) published on 24 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and I are very pleased with the service we receive from Novus Care - Cranleigh. All the carers have been so helpful and kind to us both. The office ladies keep us informed at all times and call frequently to ensure we are happy. To have such support really does make a difference.
Reply from Trina Kapur, Director at Novus Care - Cranleigh SurreyThank you for your lovely review. So glad we are able to support you both.
  • Staff
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  • Treated with Dignity
  • Value for Money
Review of

Novus Care - Canvey Island

from S B (Client) published on 19 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Service is very very good.
Reply from Trina Kapur, Director at Novus Care - Canvey IslandThank you so much for you lovely review, we are glad you are happy with our service!
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  • Treated with Dignity
  • Value for Money
Review of

Novus Care - Canvey Island

from Annette R (Daughter of Client) published on 18 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Novus provide care for both my parents who have Alzheimer’s and dementia. My mother's needs are complex. I was recommended Novus from a friend who lived in the area, as their previous carers were not adequate. It has taken a few months but there is now a continuity in their regular carers which is important
to both my parents routine. The care provided is of a very high standard. The carers are always cheerful, patient and genuinely provide kindness and respect at all times, even under challenging circumstances. The communication with the office management is efficient and I am always kept up to date. They provide access to my parents care app so I can monitor care visits and any comments. I would find it helpful if I could add comments to this app rather than having to leave notes on their table? Overall both my parents are happy with the service provided and I would not hesitate in recommending Novus Care.
Reply from Trina Kapur, Director at Novus Care - Canvey IslandThank you for the lovely feedback, Annette, we are so glad that your parents are happy with our service and that we are also able to give you the reassurance you need through these testing times.
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  • Treated with Dignity
  • Value for Money
Review of

Novus Care - Canvey Island

from L K (Daughter of Client) published on 14 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good service. They try to accommodate all your wishes. The staff is very caring and considerate. Very happy with the company, even though my Mum will never be happy with anybody other than me. They respect my home as Mum lives with me, so it is hard having people walking in and out. Some of the
carers feel like a part of the family.
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  • Treated with Dignity
  • Value for Money
Review of

Novus Care - Wickford

from Shirley P (Client) published on 29 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
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  • Treated with Dignity
  • Value for Money
Review of

Novus Care - Cranleigh Surrey

from A N (Client) published on 29 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think Novus Care are very good and professional. The girls and boys are all very professional and attend to me very well, and caring for my needs. I wish them the best for the future.
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  • Treated with Dignity
  • Value for Money
Review of

Novus Care - Hertfordshire

from Lynne G (Daughter of Client) published on 9 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Novus Care couldn’t have been any more helpful. They put the carer in place extremely quickly and I was very comfortable leaving her in my house. Fantastic carer, fantastic service. Highly recommended!
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Review of

Novus Care - Canvey Island

from Donna D (Daughter of Client) published on 24 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the girls are lovely. They are helpful, caring and cannot do enough for dad. They engage in conversation with him and have a laugh whilst putting his welfare and dignity to the forefront. We have complained about other care companies. But Novus Care should feel proud of their staff they send out
to care for people.
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  • Treated with Dignity
  • Value for Money
Review of

Novus Care - Canvey Island

from F S (Client) published on 13 February 2018 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Staff not properly trained or disciplined. Management unprofessional. Staff and call times are unreliable.
Reply from Trina Kapur, Director at Novus Care - Canvey IslandDear Fay,

I am sorry that you feel that you did not receive a good service. Unfortunately, we were unable to continue to care for you as we do expect our care workers to receive a level of respect when carrying out their duties and not be subject to abuse when doing so. Our management team also support hence why we ceased providing care to you.

Regards,

Novus Care.
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  • Treated with Dignity
  • Value for Money
Review of

Novus Care - Canvey Island

from T W (Daughter of Client) published on 11 December 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Novus Care looks after my dad he has dementia as well as other health problems. We have been with them for over a year now, there are good and bad the manager will sort out any problems that we have, and help us with getting things for my dad to make his life easier. Most of the carers are caring and
know what they are doing, but there are a couple that are not too sure. Communication between carers and office is not always good, so I have a notebook to leave messages between me and the carers which makes it easier. I do not mind the girls contacting me if there is a problem with dad. I did have an issue a little while ago with having 16 different carers in over a 2 week period, my dad was getting confused, and each carer has their own routine so his routine kept changing, but that is being sorted out now. Overall I am pleased with the care my dad receives, and the girls are friendly and caring, also they do an end of life plan, that will be really helpful, as my dad wants to die at home, I would recommend them to anyone.
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Review of

Novus Care - Canvey Island

from J R (Client) published on 7 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found the staff very amiable.
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Awards / Recognitions (0)

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Frequently Asked Questions about Novus Care Ltd

Costs for home care providers owned by Novus Care Ltd

Average costs for home care provided by Novus Care Ltd by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Novus Care Ltd, based on 5 out of their 5 locations.
Type of Care Provided Average Weekly Cost
Visiting Care (hourly) £23
Live-in Care (weekly) £990
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care fees guide.

How many Agencies does Novus Care Ltd own?

Novus Care Ltd own 5 Agencies.

Which Novus Care Ltd Agencies have the highest review score?

Novus Care - Wickford, Novus Care - Canvey Island & Novus Care - Cranleigh Surrey have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Novus Care Ltd to verify any information. View our terms and conditions. Novus Care Ltd has a Basic Service – more info.