C4 Care Ltd - Manchester

Unit A14 Riverview House, The Embankment Business Park, Vale Road, Stockport SK4 3GN
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9.7 21 Reviews
  • C4 Care Ltd - Manchester, Stockport
Priding themselves on their reputation as one of the fastest growing care companies in the UK, C4 Care has experienced and specialist carers readily available across the North West and Yorkshire region. They work across a variety of settings from Homecare, Support Workers and Care Home staff, to complex care workers supporting those with additional health and social care needs.

C4 Care works very closely with local authorities, private individual service users and the NHS support services.

Homecare and Complex Care is a pillar of the services that C4 Care offers, and the team works tirelessly to ensure that your loved one receives the exact care they need and deserve, within the comfort of their own home.

As well as supporting individuals with specific needs, they also offer reliable and quality support to any care setting looking for dedicated support. Working towards a 100% cover rate, this can be provided on a short term or last minute basis.

C4 Care is one of the leading providers of private home care and healthcare staffing services in the UK. Their staff members are trained to provide specialised health and social care to those with age-related challenges, mental health needs, learning disabilities, drug and alcohol dependency, physical disability, brain injury, challenging behaviour and services for children.

They provide the services of trained and qualified health and social care staff:

Registered Nurses
Health Care Assistants
Support Workers
Personal Assistants

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £17 – £35

All cases reviewed are subject to complexity and demands.

These prices are only a guideline, please contact C4 Care Ltd - Manchester to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Hayfa Saad (Operations Director)

C4 Care Ltd - Manchester Reviews (21)

Total of 21, showing 1-20
9.7

C4 Care Ltd - Manchester has a Review Score of 9.7 (9.723) out of 10, based on 17 reviews in the last 2 years. Over all time C4 Care Ltd - Manchester has 21 reviews.

Overall Experience

  • 17
  • 4
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  • 0

Date Published

21
6
9
16
5

Review from Ina H (Wife of Client) published on 12 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and I were invited to the summer party in July. Apart from it being a very hot day it was an excellent party. The fish and chips van served the best fish and chips I have tasted in a long time.
There was an ice cream van with delicious ice cream. Very welcoming on a hot day. There were
hot drinks and cold drinks and great entertainment and even the alpacas turned up. At home time we all got a goodie bag. All in all a great party. Thanks to the company for organising such events.

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Review from L L (Daughter of Client) published on 8 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Re:C4 Care Summer Party
My mother (who has Alzheimer's) had an enjoyable time at the Summer party. The alpacas were a lovely surprise and she enjoyed the fish and chips and ice cream very much!
It must have taken a lot of planning and organising and as a family we really appreciate all the care and
attention shown to my mother by C4.

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Review from N C (Wife of Client) published on 5 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are all brilliant very caring , professional and punctual. I have had other agency to compare C4 with they are by far superior very friendly excellent my husband looks forward to their visits.and I know he is in very capable hands .

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Review from J B (Client) assisted by family/friend published on 1 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At the present time I have a regular main carer who is excellent. It would be helpful if there is a change in the rota to be notified by text/phone in advance. It has on a few occassions been difficult to speak to someone at C4 care but overall we are very happy with the service provided.

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Review from Mary S (Client) published on 29 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent service, 99 times out of 100. Due to mishaps and accidents with carers (car troubles) nothing too dramatic. There is always someone to fill the gaps. Good office responses.

Reply from hayfa saad, operation Director at C4 Care Ltd - Manchester

Thank you for your feedback. I am sorry that you were unable to reach the office when needed. I will ensure the manager contacts you to provide all the relevant contact numbers, including the on-call number. We will also make sure that you are always notified of any changes to the rota.

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Review from Lesley A (Mother of Client) published on 23 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service C4 carers and admin provide. The support my daughter receives from her regular carers is excellent they are efficient and friendly. When a family commitment needed visit days to change this was achieved smoothly with no hassle.

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Review from S H (Husband of Client) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with my wife's carers. They are all kind, professional and highly competent. They are reliable and always come on time for the required period, or inform us if they are going to be delayed.
We appreciate the flexibility C4 Care can offer; they can usually adapt to requests for
a change in the care arrangements very quickly and at short notice.

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Review from R M (Client) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with C4 Care is amazing. I have been a client of C4 Care for a number of years now. Over that time I have been introduced to a number of excellent, caring staff. When I have had any enquiries, C4 have always been only a phone call away and always willing to help. As time has gone by,
my carers have always been kept up to date with their training to fit my needs. As my conditions over the years have changed, C4 have been always been able to support me, and kept up to date with operations and any new equipment I have to use. It is important to me that I have a consistent rota of regular carers and C4 have always made that possible and overtime I have been able to build a relationship with all of my carers and built a connection where my carers have become friends.

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Review from Craige B (Husband of Client) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last 15 years, we have had multiple care companies who have all tried to look after my wife. We have used C4 for about 4 years now and they go out of their way to look after and care for her. I have recently taken my first respite care. And they did an amazing job both on communication and
on Care. A lot of times organisations forget that it's not the actual care on a day-to-day basis but the communication with everyone around the care. So over the weekend, my wife had a great time, she asked when am I going away again so she could have this level of care. So I'm planning on going away in November and we shall see how happy she is then. C4 really do try to keep my wife happy and myself calm. We are more than happy with C4.

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Review from Evelyn M (Client) published on 1 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with my carers and the care I get.

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Review from K R (Husband of Client) published on 1 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the service we are getting. There is good communication among the staff and the management. The companies we dealt with before were nerve-wracking. Therefore, we find C4 Care a responsible company.

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Review from Ann O (Mother of Client) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always had a positive experience with C4 Care whether it be by telephone or with managerial staff.
The rota has always arrived promptly.
The support worker has always been prompt in arriving and has on occasion left later than scheduled for.
On one occasion he had to leave my son for a very
pressing happening but returned an hour later and stayed an hour extra.
Another time he was delayed leaving his previous 'client' and his manager arranged for a taxi for him to collect my son who had booked tickets to the cinema and take them to the cinema.
When my son was ill I was called by his support workers manager to enquire as to his health, I have dealt with other agencies for many years and this is the first time this has happened.

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Review from J N (Client) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service is provided by C4 Care Ltd. Genuine support workers have been visiting me and providing the services I require. I am happy with everyone who has visited and assisted me with my requirements. The management are very good and always enquiring if everything is alright. I thank C4 Care
Ltd for excellent work.

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Review from S V (Daughter of Client) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the carers have been kind and helpful to my mother. The only negative is the times originally agreed have not always been adhered to. We know emergencies happen, but arrival times have been rather too far excessive sometimes.

Reply from Hayfa Saad, Operations Director at C4 Care Ltd - Manchester

Thank you for your review. I am disappointed that some calls are not always at the times you have requested. Please give me a ring and I am sure we will be able to resolve this matter.

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Review from Steve C (Son of Client) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls are nothing short of excellent, apart from the care they give, their personality is wonderful. Communicating always, even when they receive abuse from my father who has dementia.

Reply from Hayfa Saad, Operations Director at C4 Care Ltd - Manchester

Thank you for such positive feedback and taking the time to share your experience with us. At C4 Care we are dedicated to providing the best level of care and we are glad to hear that we have been able to do that for your dad.
Thank you.

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Review from John H (Client) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

C4 Care is a care company of the highest calibre. All their carers are trained to the highest standards, allowing them to undertake their duties efficiently and effectively, while leaving time to chat. They are all also innately friendly, making a C4 visit feel like a good pal or family member has popped
by for a cuppa and a chinwag.

Reply from Hayfa Saad, Operations Manager at C4 Care Ltd - Manchester

Thank you so much for the kind words, we're so glad you're happy with our service. Kind regards.

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Review from Honor H (Daughter of Client) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention shown to my elderly mother who is aged 95 and disabled, has been exceptional for the last 3 plus years.
I would not hesitate to recommend C4 Care to anyone.
The genuine affection she has been shown has made her life so much more worth living and she really looks forward to seeing
her carers each day.

Reply from Hayfa Saad, Operations Director at C4 Care Ltd - Manchester

Thank you so much for your positive feedback and sharing your experience with us. We are dedicated to providing the highest level of care and we are so glad to hear that we have done this for your mum.
Kind Regards.

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Review from P H (Sister of Client) published on 25 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers, in general, are extraordinarily helpful and professional. They passed my expectations. They are prompt, courteous, pleasant and very friendly. I can name the managers, as well as particular members of staff, as great examples of true professionals.

Reply from Hayfa Saad, Operations Manager at C4 Care Ltd - Manchester

Thank you so much for the kind words; we're so glad you're happy with our service.
Kind regards.

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Review from Julie H (Daughter of Client) published on 25 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

C4 Care always goes above and beyond to make sure my mum, who struggles with Alzheimer's and dementia, is well looked after. I really appreciate their help and feel that we all work well together as a team. Mum thoroughly enjoys her visits, and I would definitely recommend C4 Care for their cheerfulness
and compassion when helping Mum.

Reply from Hayfa Saad, Operations Manager at C4 Care Ltd - Manchester

Hi Julie, thank you so much for the kind words; we're so glad you're happy with our service.
Kind regards.

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Review from Nadim H (Son of Client) published on 25 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding service.
Highly professional staff.
Pleasant, courteous and prompt.
Speaks the Arabic language which is crucial to us.
The best carers we have ever experienced.
They attend on time and ensure that everything is done.

Reply from Hayfa Saad, Operations Manager at C4 Care Ltd - Manchester

Hi Nadim,
Thank you so much for the kind words, we're so glad you're happy with our service.
Kind regards.

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Current Review Score: 9.7 (9.723)

Overview of Review Score

The Review Score of 9.7 (9.723) out of 10 for C4 Care Ltd - Manchester is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.723 for C4 Care Ltd - Manchester is calculated as follows: ( (77 Excellents x 5) + (20 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 101 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for C4 Care Ltd - Manchester is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (13)

Glen

Glen Mason

Job Title: Managing Director

Joined: 2022

Previously occupying roles such as Director of Adults and Communities and Director of Social Services with several councils across the UK, Glen has over 30 years of care experience. His previous high-level roles give him the best skills to ensure C4 Care is continuously operating at its highest level.

Hayfa

Hayfa Saad

Job Title: Operations Director

Joined: 2021

Hayfa has worked for C4 Care since March 2021. She has been instrumental in the development of C4 Care and has excellent relationships with our local authority partners.


Hayfa is keen to extend the high-quality service C4 Care provides to more customers in the future.


Finalist in the Social Care Leadership Awards (Homecare)
Level 5 Social Care Leadership Management

Noura

Noura Berzig

Job Title: Registered Manager

Joined: 2020

Noura started with C4 Care in 2020. She has a degree in Social Care & Management and advocates going the extra mile to provide the best possible care for her clients.

Samar

Samar Barada

Job Title: Deputy Manager

Joined: 2020

Samar has worked in the care industry for the last 10 years and brings with her a great deal of knowledge experience and a fresh way of looking at the care industry. She has a Level 5 qualification in Social Care.

Hayley

Hayley Corcoran

Job Title: Quality Manager

Joined: 2019

Hayley has been with C4 Care since 2019. She has worked in quality care for 15 years and brings with her a great deal of experience.

Tasha

Tasha Hunter

Job Title: Training and Compliance Manager

Joined: 2022

Coming from a recruitment and training background, Tasha has over 25 years of experience in healthcare and recruitment. As Training and Compliance Manager, Tasha looks over the day-to-day compliance for all applicants and the management of her team.

Lindsey

Lindsey Caldecott

Job Title: Complex Needs Nurse Consultant

Joined: 2024

Lindsey's role involves providing care and support for children's packages with complex medical and social needs. She is responsible for assessing and preparing appropriate carers to meet the needs of both the children and their families. A key part of her role is communication, as she liaises with various professionals within the multi-disciplinary team to enhance care delivery and ensure optimal support is achieved.

Kate

Kate Snape

Job Title: Complex Care Manager

Joined: 2023

Kate's role involves coordinating and managing the care of individuals with complex medical, physical, and social needs, ensuring optimal outcomes and efficient resource utilisation. She collaborates with healthcare professionals, clients, and families to develop and implement comprehensive care plans.

Sandra

Sandra Correia

Job Title: Quality Assessor

Joined: 2023

As a Quality Assessor for C4 Care, Sandra is responsible for conducting assessments and completing service users' support plans. She also carries out supervision and spot checks on carers while maintaining records on ACP. This process allows Sandra to monitor the quality of care provided by care workers in the field, ensuring that service users are well looked after and receive the best possible support.

Debbie

Debbie Yarrow

Job Title: Financial Controller

Joined: 2021

Manager Day-to-day finances for C4 Care including weekly payroll to carers and weekly invoicing to Clients.

Lizzie

Lizzie Atkinson

Job Title: Assistant Accountant

Joined: 2023

Assist with all aspects within the accounts department for C4 care. This includes weekly payroll for carers, weekly invoicing to clients, credit control and updating all council & NHS portals.

Uzma

Uzma Tabassum

Job Title: Care Coordinator

Joined: 2023

A coordinator is a general title for a person who brings together various elements or individuals to complete a project. Collaborating with clients or employers, finance teams and other team members on budgeting and allocating funds. Delegating tasks to appropriate team members.

Samantha

Samantha Cassinelli

Job Title: Complex Care Coordinator

Joined: 2021

My Job role includes making sure rotas are completed and having great communication between myself, staff and our clients. I attended the NWVS Cascade training at Wythenshawe Hospital, which now allows me to help learn carers to use this equipment whilst also signing their competencies off. I'm also on a train-the-trainer course at the end of this month which will cover moving and handling.

Frequently Asked Questions about C4 Care Ltd - Manchester

What Type of Services does C4 Care Ltd - Manchester offer?

C4 Care Ltd - Manchester offers Home Care.

How many Carers does C4 Care Ltd - Manchester employ?

C4 Care Ltd - Manchester employs 150 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact C4 Care Ltd - Manchester to verify any information. View our terms and conditions. C4 Care Ltd - Manchester has an Enhanced Service - more info.