AshwellCare

I can definitely recommend Ashwell's.

We wish you all the best for the future. (I actually live in Spain) and Mum is in Malvern and to have updates etc all the time is great. Thank You.

Dealing with the team was very good and carers have been excellent. They have in all cases been kind and considerate. The management has been friendly and introduced any new carers to my wife prior to them starting.

My mother has been having twice weekly visits (since August 2024) by Ashwell Home Care Services to help her put on compression stockings. The carers have all been very good and always leave her comfortable. She also enjoys the social side of the visits especially now she is housebound and has few visitors. She has had a number of different carers but Ashwell makes sure the new carer is introduced to her by someone she has already met. Very pleased with the level of care to date.

From our experience, Ashwells is 5-star for anyone who wants - or needs - just a teeny bit of help or someone to pop in and say 'hi' when (in our case) Dad is still mostly able.

Ashwell Home Care Services are very flexible and clear with how they can support. From the initial welcome and the ongoing day-to-day care service, all staff are very friendly and professional. We feel really assured that our mother is well cared for. Thank you team!

I don't think my dad could be looked after any better. He adores them, always a good sign!

Ashwells started looking after my in-laws nearly 12 months ago and we were impressed with the quality of service compared with a previous agency. They always came when they said they would and did what we asked. There were no missing visits due to staff absences which was very refreshing. The consistent team was friendly, respectful, and proactive. My in-laws have recently moved into a care home as sadly their needs became too much for us to safely manage in their own home (Parkinson's and Dementia). Ashwells were helpful during this transition period, in particular picking up shifts at the 11th hour when the move date changed at the last minute. We wish we'd found them sooner and would recommend them to anyone looking for quality care for their loved ones at home. Thank you Team Ashwells.

When there was an emergency and an ambulance was called, the carer was outstanding.

I cannot praise Ashwell enough, from the managing director and the care quality director helping us work out my mother-in-law's care needs at the beginning through to the great care team who were kind, patient, and very caring with my mother-in-law. She liked every one of them very much, even if she couldn't remember their names! Recently my mother-in-law had to be taken to A&E, on release we reached out to Ashwell for help, they didn't hesitate and 'pulled out all the stops' to arrange some extra care visits within hours of our call. Not only can you rely on Ashwell to take excellent care of your loved ones, they are also there when the wider family needs help and support. Thank you 'Team Ashwell'!

We as a family are very happy with the care Ashwell provides to my father. He’s not the easiest man to please but the ladies seem to provide a professional service that even he compliments. Long may it continue.

We have felt fully supported by the excellent service Ashwells has provided for our family since we first approached them a year ago. Our relationship with the managerial staff and carers has helped provide effective, timely, and above all kind care. In addition, the manager's knowledge, from their expertise over many years, has signposted us to other services which has been invaluable. Our parents have live-in care which is further supported by Ashwell carers. They have consistently, seamlessly, and respectively fitted in. I have and will continue to recommend this family's professional, experienced, and truly caring team.

I would be very happy for any future customers to contact me (independently or via Ashwell) to hear how Ashwell has been caring for my mother's needs over the past few years, right up until she had to go into a nursing home. Thank you, team Ashwell.

Six months later we can't speak highly enough of these two special ladies who take care of Mum without taking over. She enjoys every visit. When one's away a lovely third lady covers. Mum loves the consistency of knowing who is coming every day. They have exceeded our expectations. They treat Mum with respect and dignity and make her laugh in the process. I can't say how great it is to have such brilliant carers! Thanks.

All staff have been very helpful and supportive with good ideas as well. Mum has improved since Ashwell Home Care Services has been providing care, well done to all.

A huge thank you to Ashwell Homecare Services-we are very blessed to have you in our lives!

A very caring, competent and helpful team.

My 98-year-old dad was discharged from hospital still recovering from a severe chest infection, we the family were only able to give practical help, he needed more. I was lucky enough to be able to engage Ashwell to make a daily visit to help with his personal needs and keep the flat tidy. The Director, the Manager and the team have been wonderful, always punctual and reliable, easy to communicate with, and showing a genuine interest in dad's welfare. He has now made a good recovery, I'd like to give huge thanks for the care provided, and would wholeheartedly recommend Ashwell Home Care Services.

Ashwell Home Care is the platinum standard service other care providers should aim for. They select and recruit staff very carefully as a first point. Then no member of staff visits my parents' home unless they have been introduced to them and new staff always shadow another to learn about my father. They have robust documentation so that all carers know the individual care my dad needs. They respond appropriately to changes in his condition and treat him at every interaction with respect, dignity and compassion. My mother is his primary carer and Ashwell Home Care support her incredibly in this role and day-to-day. Ashwell provide respite care and shopping to my parents in addition to personal care for my father. The management is present and hands on which means they have a good working knowledge of the care needed and being provided. We are very grateful for their support over the last couple of years and they go above and beyond every day.

Exceptional! From the initial discussions with Ashwell right through to the day-to-day support they are now providing we have found them to be first-class. They were quick to meet the initial requirements that have rapidly turned into additional support morning and evening, 7 days a week. Ashwell have come up quickly with a plan that meets these increasing needs. 5 stars to the whole team, very importantly every carer has been professional, friendly, easily accepted and demonstrated that they really do care. The manager is really approachable, knows what she's doing and has built a great team under her both at the coalface and in the office.