AshwellCare

Ashwell Home Care is the platinum standard service other care providers should aim for. They select and recruit staff very carefully as a first point. Then no member of staff visits my parents' home unless they have been introduced to them and new staff always shadow another to learn about my father. They have robust documentation so that all carers know the individual care my dad needs. They respond appropriately to changes in his condition and treat him at every interaction with respect, dignity and compassion. My mother is his primary carer and Ashwell Home Care support her incredibly in this role and day-to-day. Ashwell provide respite care and shopping to my parents in addition to personal care for my father. The management is present and hands on which means they have a good working knowledge of the care needed and being provided. We are very grateful for their support over the last couple of years and they go above and beyond every day.

Exceptional! From the initial discussions with Ashwell right through to the day-to-day support they are now providing we have found them to be first-class. They were quick to meet the initial requirements that have rapidly turned into additional support morning and evening, 7 days a week. Ashwell have come up quickly with a plan that meets these increasing needs. 5 stars to the whole team, very importantly every carer has been professional, friendly, easily accepted and demonstrated that they really do care. The manager is really approachable, knows what she's doing and has built a great team under her both at the coalface and in the office.

Totally dependable, capable, and professional. I have all confidence as a daughter to leave my mother in their care. I am close by and see my mother nearly daily.

The online notes detailing each visit to Mum was very useful and provided an extra layer of reassurance. New staff were always introduced to Mum before they visited. We have now moved Mum to a nursing home as her needs have changed but she still remembers her visits and the carers with affection.

Ashwell Home Care Services have been providing first-class care to my father for several months now. The carers attend punctually and provide professional assistance but also show great empathy and patience. At times they have had to deal with less than cooperative behaviour but they have done this gently and without complaint. I can highly recommend them.

I am doing this review to thank Ashwell Home Care for the kindness and care shown to my mum. At 97 years old Mum is set in her ways and doesn't think she needs help or carers. Mum has only had praise for the carers that call on her at lunchtime. We as a family are so grateful to these lovely ladies. Any concerns we might have are sorted straight away. We can't thank Ashwell Home Care enough. Our heartfelt thanks to the Manager and her wonderful team.

My father had a home care service from Ashwell for a few weeks recently. Unfortunately, they had to give him notice due to staffing problems, which are so prevalent in social care at this time. This was a great shame as we were very pleased with the care that was provided. The carers were all kind, well trained, and professional. They came on time and were always happy to help in whatever way was needed. The management were friendly and approachable and the impression I got in the short period my father had the service, was that they have high standards. The care workers we met seemed happy working for the company. We have had experience of several home care providers in the area and I would have no hesitation in recommending Ashwell.

The carers were all dedicated to ensuring that my father was comfortable and safe at all times. No request was too much trouble for them, and a close relationship was established over a short period of time. A very caring nature was displayed by the carers and I cannot praise them highly enough having seen them with my father at first hand. They are very much a credit to the passion and ethos shown by the owners of the company. They should be exceptionally proud of the superb service provided. I cannot recommend this company highly enough.

I can't praise Ashwell Home Care Services enough, unfortunately, they were only taking care of my mother-in-law for a very short period of time as she passed away. But from the time of our enquiry, we were so impressed, the owner came out to see us and meet with my mother-in-law, just a day after we made the enquiry. They went through everything with us step by step. They are very caring and very professional. We were so pleased with the care they gave. We as a family would highly recommend them. Thank you very much Ashwell Home Care Services.

All carers were extremely kind and professional throughout, making this difficult time bearable.

This company went above and beyond to care for my father, more family than employees. They were personable, caring, easy to get along with and they gave 110 percent. Whatever praise I give them will never be enough.

I am very pleased with every aspect of the care that my husband receives. Carers are always on time, very friendly and polite, they do their work in a really caring way. I have no criticism at all.

Excellent all-round care. All aspects of care are well delivered, staff are reliable and knowledgeable, service is well managed. I no longer have to worry about my father's home care as I feel he is in safe hands.

I'm very happy with the quality of care that I'm receiving from Ashwell. All of the staff attend all my care needs to the highest standards, thus far I have been very impressed. Also, everyone from the carers to the management are respectful, caring, and friendly. I would recommend Ashwell to anyone looking for a care service.

I have been very satisfied with the service provided by Ashwell Home Care. The standard of care has been of a consistently good and compassionate standard. They offer flexibility according to my needs. The office staff are always prepared to liaise with my family.

There just aren’t enough words to say how fantastic Ashwell is! This is how care should be done. Ashwell look after my father who has severe Alzheimer’s. He is cared for with so much compassion and dignity. The lovely carers turn up on time, and never am I left worrying whether they will turn up. They cook him beautiful meals, play cards with him, and during this pandemic when I’ve not been able to get to him, they have gone above and beyond for dad, getting him extra shopping, going back to him on their break to make sure he’s ok, etc. We have experienced terrible care before Ashwell came into our lives, every day I count my blessings that we now have the best care that dad could possibly get. Thank you, everyone, at Ashwell, you’ve changed mine and dad's life over the last 10 months.

Ashwell are the most caring and professional people I have ever come across. They help me care for my partner. She responds to them and looks forward to seeing them and they have been a lifesaver for me. They make you feel you are part of a family. They have been helping me look after my partner for two months now, but I feel that we have known them for a lot longer. Thank you to you all. I would recommend them 100%.

Always pleasing and caring and do their job.

My frail 94-year-old Dad eventually appreciated that he could no longer cope independently in his own home. He absolutely refused to enter a care home and reluctantly agreed to assistance at home. We interviewed several care agencies and were most impressed by Ashwell Home Care Services. Their understanding of our needs and friendly, excellent staff soon put Dad at ease and he looked forward to every visit. Sadly, Dad has now reached the stage where he needs 24-hour care but the interim care period covered by Ashwell has been outstanding and I can't thank the team enough. Dad will certainly miss the companionship, 'banter', and of course, care provided by the whole team.

I thought I did not require care. How different my life has been since having my carer coming in daily. I realise how lonely the days must have been without seeing anyone. Thank you to everyone I have come into contact with. I now feel so much more in touch with the outside world - ready to get out again after so long in isolation.