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My Homecare Kingston

151 High Street, New Malden, London KT3 4BH
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My Homecare Kingston, New Malden
My Homecare Kingston, New Malden
My Homecare Kingston, New Malden

At My Homecare (Kingston), they are driven by a deep commitment to making a meaningful difference in their local community. Their passion lies in delivering the highest quality care, easing the stresses and challenges of daily life while promoting the independence and well-being of their service users.

Their mission extends beyond care provision—they strive to combat loneliness, ensuring that every individual they support feels valued, respected, and connected. Many service users...  

Care Provided by My Homecare Kingston

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of care Permanent Respite
Hourly Visiting Care From £31.50 N/A
Weekly Live-in Care From £1,650 N/A

Double on bank holidays.

The price(s) shown are provided by the agency. Contact My Homecare Kingston for full pricing details and T&Cs.

Contact My Homecare Kingston to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group / Owner

Person in charge

  • Anjeong Lee (Manager)

My Homecare Kingston Reviews (60)

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10

My Homecare Kingston has a Review Score of 10 (9.950) out of 10, based on 18 reviews in the last 2 years. Over all time My Homecare Kingston has 60 reviews.

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Review from Eva B (Client / Service User) published on 31 March 2022 Submitted via Postal Card
Overall Experience

More than happy with the carers who come for a couple of hours or so most mornings.

Reply from Angela Lee, Director at My Homecare Kingston

Many thanks for taking your time to write the review form. My Homecare Kingston team will be happy to read your comment and we will continue to deliver the best service for you.

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Review from Maureen B (Wife of Client) published on 29 March 2022 Submitted via Postal Card
Overall Experience

Whenever I have my husband with his carers I am usually confident they will have a friendly and enjoyable time together. We always have the same carer which I think is very important. Although my husband's Alzheimer's means a severely affected memory, he does seem to realise there is some familiarity about him. I couldn't have found a nicer friendlier person to leave my husband with. Whenever I contact My Homecare, Kingston they are so kind and caring.

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Review from Andy H (Son of Client) published on 10 February 2022 Submitted via Website
Overall Experience

My mum has dementia, has been living with us, and has a strong dislike of showers. My Homecare Kingston helped us with giving her a shower every week. The carer was always on time, friendly, patient, sometimes under trying circumstances, and really helped us. The manager was also regularly in touch to check that everything was ok. Very happy with My Homecare Kingston.

Reply from Angela Lee, Director at My Homecare Kingston

Thank you so much, Andy, for your lovely review note and we appreciate it very much. My Homecare Kingston team will be happy and your kind words are encouraging our team.

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Review from J H (Daughter of Client) published on 29 December 2021 Submitted via Postal Card
Overall Experience

A very high standard of care given. Reliable, friendly, treated my mother with respect and dignity. Nothing was too much trouble! I would highly recommend this company.

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Review from Akrima A (Client / Service User) published on 15 November 2021 Submitted via Postal Card
Overall Experience

I live with a very rare illness. I am a disabled person. Since I have carers from My Homecare Kingston, they are very reliable and I can trust them. They are coming to assist my two young children who need showering, hair wash, and preparing packed lunches and meals. My Homecare Kingston carers are excellent and I can't praise them enough, and I feel so blessed and lucky to have found My Homecare Kingston.

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Review from R C (Client / Service User) published on 3 November 2021 Submitted via Postal Card
Overall Experience

My experience with My Homecare Kingston has been amazing. My Homecare attended my calls from the first day following moving down from Hounslow Borough Council to Kingston Upon Thames Borough Council. They provided the same carers always. The carers were so kind, caring and exceptional, as was the management. I would highly recommend them to anyone looking for care for their loved ones and family. Their communication was outstanding and the management team ensure that I am kept informed. Thank you!

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Review from Adriana C (Next of Kin) published on 7 October 2021 Submitted via Postal Card
Overall Experience
My sister needed 24-hour care, during the period, they have been professional, proactive and competent in every aspect of the care they've provided for my sister. I've been very impressed with the support given by the registered manager who is very experienced qualified nurse and her experienced team. They have updated me every time from the beginning.

All their staff were so kind, bubbly and clinically knowledgeable, supportive and extremely competent until that my sister was transferred to another region. My experience with My Homecare Kingston and the team has been really supportive to ensure my sister must have appripriate care and support. I highly recommend My Homecare Kingston.

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Review from T K (Client / Service User) published on 22 September 2021 Submitted via Postal Card
Overall Experience

The care I had received was way above expectation. It was a short-term arrangement and I was looking forward to my morning 2 hour and evening 1 hour care. I received excellent personable care and I loved my warm, freshly prepared breakfasts and dinners. My carer kept my environment very tidy and clean. She sorted my laundry out, took me out for walks and talked to me so I didn't feel depressed. Price is affordable. Thank you very much.

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Review from Steve B (Son of Client) published on 16 September 2021 Submitted via Postal Card
Overall Experience

We were blessed by having her looking after my 94-year-old mother. Her standard of care was off the scale. She was kind, loving and greatly experienced. Not only did she perform her basic duties well, she went beyond. She was amazing, using her nursing skills to help my mother recover.

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Review from J A (Wife of Client) published on 19 August 2021 Submitted via Postal Card
Overall Experience

We have been using My Homecare for about 5 months now. It has made a huge difference to both my husband's and my life. Our carer comes in twice a week to help him shower and to change the bedsheets. What had previously been a necessary chore for him and me is now a high spot in the week. He looks forward to her visits and it gives me welcome times space. An excellent service.

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Review from J S (Client / Service User) published on 8 June 2021 Submitted via Postal Card
Overall Experience
I needed help with personal care. I telephoned my local social services for advice and was referred to a worker who gave me 3 agency names, address and charges - assuring me that all carers were trained and checked. I chose this one for immediate availability and acceptable charges. First visit to assess (same day), then regular morning visits.

My carer is pleasant, caring and good at her job. No hesitation in recommending.

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Review from S B (Son of Client) published on 7 April 2021 Submitted via Postal Card
Overall Experience

These are excellent carers looking after my mother and supporting my father. They have, since starting the care, gone above and beyond their duties to help my family in every way. My mother is particularly difficult to deal with and they have helped with KP and council contact to sort medication requirements, household cleaning/house requirements. They have kept in constant contact with myself to inform me of any problems and general updates. All around, they have been excellent.

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Review from P C (Husband of Client) published on 24 March 2021 Submitted via Postal Card
Overall Experience

The carer provided is very professional, kind and on time. I am happy to have a few hours break as the carer is trustworthy.

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Review from A R (Client / Service User) published on 24 March 2021 Submitted via Postal Card
Overall Experience

My carer is excellent - punctual, caring, kind and anticipated my needs. A considerate companion who helps me with anything I want. I am fortunate to have such good support, especially when recovering from COVID.

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Review from P W (Client / Service User) published on 9 February 2021 Submitted via Postal Card
Overall Experience

During this Covid19 pandemic, we are very thankful to have the quality carers from My Homecare Kingston to look after the lady of the house who suffers from MS and is bedridden. The professionalism showed by the two carers is of the highest quality and one can feel the love by the carers towards the lady of the house. The commitment is really appreciated. I can highly recommend My Homecare Kingston to any prospective client. Thank you.

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Review from Andrew S (Client / Service User) published on 29 September 2020 Submitted via Website
Overall Experience

When my main assistant could not get back from Amsterdam in April, My Homecare stepped in and they were superb. I do not fit the mould. I need total personal care but I love being outdoors and seeing and doing things. They were happy to fit in with MY needs. In August my assistant went on holiday and ended up having to self isolate so he was away for 5 weeks. The same carer came to our rescue again. He could not have been better. Prior to the lockdown we had already established a relationship because the same carer took me swimming every Thursday evening. They are totally reliable and I cannot recommend them highly enough. Thank you My Homecare.

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Review from J B (Husband of Client) published on 21 May 2020 Submitted via Postal Card
Overall Experience

My Homecare is very good. Nothing is too much trouble and she is very thorough.

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Review from S W (Grandson of Client) published on 28 April 2020 Submitted via Postal Card
Overall Experience

Mum's carer is very pleasant. She makes sure Mum takes her tablets, makes her breakfast and dinner, makes sure she is showered, and has clean clothes. I cannot praise her enough. Don't know what we would do it we didn't have her as she takes the pressure off us.

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Review from Y S (Daughter of Client) published on 27 April 2020 Submitted via Postal Card
Overall Experience
My father is 92-years-old and my mother is 89-years-old. My mum is living with advanced Dementia and is no longer coping with basics/domestic chores such as cleaning, cooking, shopping and out and about. My father also has lots of issues with very limited mobility, so on, and he is unable to communicate well as he has hearing problems. It has been extremely difficult to support my parent in my personal circumstances.
I feel so much better since I have My Homecare and I have someone in every day for both my parents. I was impressed by the consistent, excellent care provided by My Homecare (Kingston). They updated me on any issues or changes that they had noticed and identified or if they had any concerns. We do this by email or phone; I feel like we are working together. This was something which put my mind at ease.
The carers are thorough, and their caring approach, respect and attention to detail have helped, which my parents now feel much more comfortable; I can tell they are relaxed.
Knowing I am my sister have My Homecare on our side, especially in these unprecedented times, is very reassuring and supportive.

My sister and I are very happy and highly recommend My Homecare (Kingston) to anyone who needs care and support in their own home. Thank you very much for helping my parents.

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Review from W L (Son of Client) published on 4 March 2020 Submitted via Postal Card
Overall Experience

My Homecare Kingston provided much-needed care and support for my mother who has been suffering from dementia. Carers are amazing. My Mum used to have so many different carers but now My Homecare Kingston has significant attention is focussed towards matching the right carer to my Mum. My father and I are very happy. My father had a lot of difficult situations with previous carers from previous companies. The carers from My Homecare Kingston were quick to act on concerns and anything that we would like to discuss about care and support for my family. We can't speak highly enough of their care services and highly recommend.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 September 2021
Overall
Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

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Awards / Recognitions (2)

Meet the Team (4)

Han lee
Han lee Job Title: Service Manager Joined: 2019

I grew up in a church vicarage and studied at a Theological Seminary, shaping my life around church work. My passion lies in assisting elderly and vulnerable individuals in the community. Before joining My Homecare Kingston in 2019, I dedicated myself to helping those with learning disabilities, autism, and mental health issues.

My current focus is on supporting older people in the community, aiming to contribute to a positive change in the delivery of care. My ultimate goal is to ensure the highest quality of care for our clients, allowing them to maintain independence in their own homes for as long as possible.

I am deeply committed to the continuous training and development of our Care Professionals, empowering them to deliver the best service possible. At My Homecare Kingston, we share a common belief: the care provided should be of the standard we would want for our own loved ones.

Samantha Bertuzzi
Samantha Bertuzzi Job Title: Senior Care Assistant Joined: 2020

In 2020, amidst the pandemic, I joined My Homecare Kingston as a Care Professional. Having spent over 12 years as an educational training coordinator in the RBK council, a redundancy became the catalyst for pursuing a more fulfilling career, and my interest in caring led me to this decision.

During the lockdown, I felt a strong desire to make a positive impact, and that's when a friend introduced me to My Homecare Kingston. Joining this amazing and supportive team exceeded my expectations, and working as a Care Professional has been incredibly rewarding.

Currently enrolled in a level 3 course, I am eager to progress to the role of Support Coordinator. While I still enjoy going out and visiting my clients, I have also gained insight into the additional work and commitment involved in ensuring our clients and Care Professionals always have the best possible experience.

Drilona Vrapi
Drilona Vrapi Job Title: Care Worker Joined: 2022

I'm (Drilona Vrapi), and I've been happily working at MyHomecare Kingston since 2022. After studying Biology and Business Management, I gained experience as a senior carer and team leader, learning how to take care of people. Ongoing healthcare training ensures our team provides the best care.

My main role at MyHomecare Kingston is to ensure excellent care by collaborating well with our team. I have a genuine passion for helping people achieve their well-being goals, and I want our care to exceed the basics. I aim for a comprehensive approach that considers physical, emotional, and social well-being.

As Field Care Supervisor at MyHomecare Kingston, I apply my knowledge from studies and past roles to lead a team that not only provides excellent care but also contributes to the overall well-being improvement of those we care for.

Angela Lee
Angela Lee Job Title: Registered Manager Joined: 2019

Angela has worked in a range of different settings within health and social care over the years. She plays a pivotal role in advancing our vision to deliver care of the highest standard across the New Malden community, throughout the Kingston and neighbouring boroughs. With a deep commitment to excellence, Angela is passionate about enhancing care quality and fostering happier, healthier communities through meaningful change.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact My Homecare Kingston to verify any information. View our terms and conditions. My Homecare Kingston has an Enhanced Service - more info.