Pinewoods Homecare

Suite 13, Birkdale Business Centre, Weld Road, Southport PR8 2DT
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9.3 4 Reviews
  • Pinewoods Homecare, Southport
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Owner

  • Quality Home Care (NW) Ltd

Person in charge

  • Ruth Pye (Registered Manager/ Director)
Are you the Owner/Manager of Pinewoods Homecare? View your Advertising Options

Pinewoods Homecare Reviews (4)

9.3

Pinewoods Homecare has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years.
Over all time Pinewoods Homecare has 4 reviews.

Overall Experience
  • 4
  • 0
  • 0
  • 0
  • 0
Date Published
  • 4
  • 1
  • 4
  • 4
  • 0
Reviewer Connection to Pinewoods Homecare
  • 1
  • 1
  • 1
  • 1
Total of 4, showing 1-4
Review from Joanne F (Daughter of Client) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had care calls for Mum from Pinewoods Homecare since the company started.
We can't recommend them highly enough. The carers are all lovely with Mum and very friendly, caring and experienced at what they do!
We particularly love that she has the same small number (4 in total) of carers that
come twice a day, every day - Mum knows them all and they know her which is great if she's slightly out of sorts it's recognised and acted upon straight away!
They are also very helpful at fitting in last minute extra calls and moving calls about if required.
Reply from Ruth Pye, Registered Manager/ Director at Pinewoods Homecare

We are delighted to hear that you are pleased with our service. We take great pride in employing dedicated and compassionate individuals who are committed to delivering the highest quality care possible. Your feedback means a lot to us so Thank you!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D M (Son of Client) published on 6 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so grateful to the manager and her whole team for all their hard work, kindness and skilled dedication looking after my mum. We used Pinewoods Homecare for a couple of years and we can't thank the staff enough for all the support. The manager was adept at putting together an amazing team of regular
carers that suited my mum's needs and personality. The whole team managed an impressive balance of professionalism and kindness and dealt with everything with skill, warmth and empathy, from personal care and domestic support right through to social interaction and emotional support. As my mum's needs changed, the manager and the whole team were incredibly flexible and always quick in responding to an ever-changing and at times difficult situation, adapting the care plan and the shifts to exactly what was needed. I can't recommend Pinewoods highly enough and we feel incredibly fortunate that we were able to be supported by the manager and her brilliant carers. Thank you, all of you!
Reply from Ruth Pye, Registered Manager/ Director at Pinewoods Homecare

Your review means so much to us all here at Pinewoods Homecare. Thank you for taking the time to write us such a heartfelt review. We pride ourselves on the care we give our clients, and I am so pleased to read of how the carers cared for your mum. I will share your feedback with the team. Thank you once again.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Elaine L (Niece of Client) published on 14 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been using Pinewoods Homecare for my aunt since last summer. During this time I have found the carers to be kind, helpful and very supportive. They are excellent at anticipating my aunt's needs and nothing is too much trouble. They are also very flexible in their approach and will always try
to accommodate any extra appointments if needed. As I do not live near to my aunt their assistance has been invaluable and myself and the extended family would be lost without them.
Reply from Ruth Pye, Registered Manager/ Director at Pinewoods Homecare

Thanks for your kind words I will pass this onto the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J H (Brother of Client) published on 14 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The last full month of Pinewoods Homecare looking after my sister (a dementia patient). The amount of care provided was exemplary. The carers were attentive to my sister's needs and she saw them as part of her extended family. The administration was first class and made her care easier than it could
have been. Thanks!
Reply from Ruth Pye, Registered Manager/ Director at Pinewoods Homecare

Many thanks for your lovely review, it is greatly appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Pinewoods Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Pinewoods Homecare is calculated as follows: ( (23 Excellents x 5) ) ÷ 23 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Pinewoods Homecare is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Feb 2022

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Pinewoods Homecare

What Type of Services does Pinewoods Homecare offer?

Pinewoods Homecare offers Home Care.

How many Carers does Pinewoods Homecare employ?

Pinewoods Homecare employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Pinewoods Homecare to verify any information. View our terms and conditions. Pinewoods Homecare has an Basic Service - more info.