De Vere Care Partnership - South West Essex

Jubilee House, The Drive, Great Warley, Brentwood CM13 3FR
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7.0 4 Reviews
  • De Vere Care Partnership - South West Essex, Brentwood
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Care Provided

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Franklyn Allie (Service Manager)

Admission Criteria

  • We currently only support individuals within Brentwood, Billericay, and Ingatestone
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De Vere Care Partnership - South West Essex Reviews (4)

7.0

De Vere Care Partnership - South West Essex has a Review Score of 7.0 (7.000) out of 10, based on 1 reviews in the last 2 years.
Over all time De Vere Care Partnership - South West Essex has 4 reviews.

Overall Experience
  • 2
  • 2
  • 0
  • 0
  • 0
Date Published
  • 4
  • 1
  • 1
  • 1
  • 3
Reviewer Connection to De Vere Care Partnership - South West Essex
  • 1
  • 1
  • 1
  • 1
Total of 4, showing 1-4
Review from J W (Daughter of Client) published on 2 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been receiving care for the last couple of years and on the whole it's been satisfactory. The staff are always pleasant but we have had issues with carer's being late and not notifying my mother.
After discussing this with management I hope this will be resolved soon.
Reply from Franklyn Allie, Service Manager at De Vere Care Partnership - South West Essex

Good morning. We do appreciate your review and time you've taken to do so. Following this concern raised to myself, we've had a meeting and although there have been one or two occurrences afterwards, this concern has been dealt with promptly. We now have a robust monitoring process to ensure our staffs are on time and supporting our service users as per their needs and safely. Also, we now have a direct message line including messaging service with management which will ensure concerns are dealt with promptly and swiftly to prevent any disruption to service. I do hope this has reassured you that we're committed to providing safe and quality care that meets our service users needs. However, should any concern remains, please do not hesitate to reach me on a messaging service or via email. Thank you once. Kind Regards

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Stephen A (Nephew of Client) published on 16 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I used this company for five months with four visits per day for my Aunt bed bound with cancer. All the staff were absolutely wonderful and very patient as my Aunt could be difficult. I think they are a small company as I saw the same staff regularly. This was a great benefit as my Aunt could build
a relationship with them and I felt happy that she was getting the best care. Some days she needed less actual care, but still the staff sat with her and chatted. The staff covered all meals and washing of clothes and bedding meaning all I had to do was the shopping, but they even did a lot of that. The manager did all the liaison with the doctors physios etc. I appreciated her honesty with regard to my Aunt’s deteriorating condition and she kept me in the loop. I felt that all the staff treated my Aunt as a family member, nothing was too much trouble. I cannot recommend them highly enough. A business with a very comforting feel.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M E (Wife of Client) published on 11 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer has taken care of my husband's first needs in the morning. Gets him out of bed if he is not up, does all his ablutions, makes beds and a very big help as I am 24/7 carer for him. A lovely person and if I had to choose I couldn't have found one better.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G T (Client) published on 25 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I used Care Deluxe for 3 months. I have cancer and the carers came in the morning and evening to assist with dressing, undressing and medication. If I had a hospital appointment the office would work around the times. If in the future I need care again I will go to Care Deluxe.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 7.0 (7.000)

Overview of Review Score

The Review Score of 7.0 (7.000) out of 10 for De Vere Care Partnership - South West Essex is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.000 for De Vere Care Partnership - South West Essex is calculated as follows: ( (5 Goods x 4) ) ÷ 5 Ratings = 4
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for De Vere Care Partnership - South West Essex is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Frequently Asked Questions about De Vere Care Partnership - South West Essex

What Type of Services does De Vere Care Partnership - South West Essex offer?

De Vere Care Partnership - South West Essex offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact De Vere Care Partnership - South West Essex to verify any information. View our terms and conditions. De Vere Care Partnership - South West Essex has an Basic Service - more info.