Radfield Home Care Derby, Ashbourne & South Derbyshire

Suite 4 Woburn House, Vernon Gate, Derby DE1 1UL
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9.9 48 Reviews
  • Radfield Home Care Derby, Ashbourne & South Derbyshire, Derby
In the Derby area, Radfield Home Care Derby, Ashbourne & South Derbyshire stands out for its exceptional care services. The company offers a comprehensive range of care options, including live-in, personal care, respite care, dementia care, and housework assistance.

Each individual’s care plan is tailored to their specific needs, ensuring they receive respectful and dignified care from Radfield’s expertly trained Care Professionals. The commitment to personalised and compassionate care is a hallmark of their service.

Having been named a 2024 Top 20 group provider by homecare.co.uk and “Outstanding Home Care Group of the Year” at the 2023 Home Care Awards, Radfield Home Care's success is credited to their exceptional Care Professionals, known for their warmth, honesty, and dedication to the community.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £36 – £38
  • Weekly Live-in Care Fees: £1650 – £2050

Charge prices are tailored to customers, following a care consultation.

These prices are only a guideline, please contact Radfield Home Care Derby, Ashbourne & South Derbyshire to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Sonya Cole (Registered Care Manager)

Radfield Home Care Derby, Ashbourne & South Derbyshire Reviews (48)

Total of 48, showing 41-48
9.9

Radfield Home Care Derby, Ashbourne & South Derbyshire has a Review Score of 9.9 (9.941) out of 10, based on 17 reviews in the last 2 years. Over all time Radfield Home Care Derby, Ashbourne & South Derbyshire has 48 reviews.

Overall Experience

  • 44
  • 4
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  • 0
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Date Published

48
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Review from Kate E (Granddaughter of Client) published on 22 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been in the care industry for over 13 years myself, I have a high expectation on what providing quality care should look like. After a lot of research to find an agency for my grandfather, who suffers from Alzheimer’s, Radfield was who we turned to. They have not been disappointed! They truly
care and provide a person-centred approach. They are genuine and strive to ensure that their clients are well cared for. Not everything has gone swimmingly but Radfield acted on any concerns immediately and reassured us through the entire process. I rate them highly and thank them for all of the support they provide to my grandparents. They provide me with reassurance when I can’t be there and I know that my family are in good hands, especially as I am kept updated on all of the care visits, needs and concerns.

Reply from Samantha Adie, Director at Radfield Home Care Derby, Ashbourne & South Derbyshire

Thank you, Kate, for your lovely review. It is appreciated even more knowing that you are also in the industry and have been for a long time.
Alzheimer's is such a cruel disease, and we know how much it affects not just your grandfather but the entire family. We are here for all of you, and we are glad that you are feeling that additional support.
Thank you again.

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Review from J T (Wife of Client) published on 19 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers were excellent on the whole, very friendly. Unfortunately, they did not seem to cope well when my husband, who has fairly advanced Alzheimer's dementia, had episodes of bad language and rudeness towards them.

Reply from Sam Adie, Director/Owner at Radfield Home Care Derby, Ashbourne & South Derbyshire

Thank you for your review and high scores.
It was a privilege to care for your husband in what was clearly difficult and sometimes distressing time for you all. Alzheimer's is a particularly cruel and unrelenting disease, and we realise the period in question would have been particularly hard on you and the family as his deterioration was quite rapid into an advanced stage. As is common in most people at this stage, his behaviours were getting more erratic, abusive and distrusting.
Being a very proud and determined man, his confusion and frustration naturally, more often than not, got the better of him. I believe we did all we can for him whilst he was under our care. That is why we recommended full-time care and now hopefully, he is getting the 24hr care he needs while you can concentrate on spending quality time with your husband.
We wish you both the very best of time together for the future. Please keep in touch and keep us updated on his progress.

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Review from Kieth H (Son of Client) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has mentioned how happy he is with the care given to him. I have noticed an obvious improvement in his health since the care began.

Reply from Samantha Adie, Director at Radfield Home Care Derby, Ashbourne & South Derbyshire

Thank you ever so much for your review. We are all totally thrilled in the transformation to the man he is today, full of life, wanting to get up, dressed and even go and do his own food shopping and clothes washing. We also very much enjoy the ballroom dancing lessons he gives us. Thanks again for taking the time to pass on your comments.

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Review from Brad A (Son of Client) published on 31 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been resistant to accepting care for my mum, the manager very quickly put me at ease and rightly said that I should be spending quality time with mum rather than having to spend time doing jobs. Very quickly we increased the care from once to twice a day to maximise the quality of care rather
than the “pop in for a few minutes and leave food” for an Alzheimer’s sufferer who requires care, support and gentle encouragement to eat. One particular staff member, along with others has been incredible with mum. Nothing is too much trouble and she has certainly had some challenges to deal with! I cannot speak highly enough and wish that I had not been so stubborn and accepted the incredible support that they offer. Knowing that mum is getting the care that she needs and more importantly deserves in her later life is so welcome especially with working away for days each week. I cannot thank the team enough and will always be indebted!

Reply from Samantha Adie, Director at Radfield Home Care Derby, Ashbourne & South Derbyshire

Thank you Brad for your very kind review. We are thrilled that we have not only met your expectations but exceeded them. We truly believe in being people-focused and giving all our clients the time and companionship that, as you rightly said, they not only need but deserve.
We are honoured that you have let us look after your Mum. She is a wonderful lady. Thanks again.

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Review from J N (Husband of Client) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If I had picked the staff myself I couldn't have done better. My wife could not have received better treatment. The staff are competent, cheerful, pleasant and could not be more cooperative. Timekeeping of visits has always been to the minute. I have no doubts at all that I could not have found a better
and more suitable care organisation. We are both completely satisfied and the staff visits are a pleasure.

Reply from Samantha Adie, Director at Radfield Home Care Derby, Ashbourne & South Derbyshire

Thank you so much for the review. You know how much it means to us. We take great pride in picking the best staff and ensuring that they not only do the day to day job but they go over and above to ensure the exceptional service that you and we expect.

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Review from N N (Relative of Client) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service all round, I have absolutely no complaints. First-class service. My relatives like carers. Would recommend 100%. The company go the extra mile.

Reply from Samantha Adie, Director at Radfield Home Care Derby, Ashbourne & South Derbyshire

Thank you for your kind review. Your relatives have certainly got a large space in our hearts and they are very much part of our Radfield Family.

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Review from M M (Client) published on 21 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having broken my ankle and in a non-walking cast and needing a care plan, I was recommended to Radfield Home Care Derby. The moment I spoke to the manager I just knew that they were perfect and how right I was. I was assigned one carer, very comforting, whom I cannot praise enough. Nothing is too much
trouble to go above and beyond her normal duties. Living on my own, she cheers my days up.

Reply from Samantha Adie, Director at Radfield Home Care Derby, Ashbourne & South Derbyshire

Thank you for your kind review. We are so glad that we have not only met your expectations but exceeded them. We are all about the quality of care and I'm very proud of the team that we have at Radfield Home Care Derby.
We are glad that you are part of our Radfield family.

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Review from P M (Client) published on 21 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer makes me home-cooked food. I love gravy and he makes it the way I like it. He makes me laugh and he is very funny. Thank you for supporting me to have a hot meal.

Reply from Samantha Adie, Director at Radfield Home Care Derby, Ashbourne & South Derbyshire

Thank you so much for your review. We know you've found it difficult getting the care that you require and we are very glad that we are able to meet your needs, especially the gravy making! We love having you as part of the Radfield family.

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Current Review Score: 9.9 (9.941)

Overview of Review Score

The Review Score of 9.9 (9.941) out of 10 for Radfield Home Care Derby, Ashbourne & South Derbyshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.941 for Radfield Home Care Derby, Ashbourne & South Derbyshire is calculated as follows: ( (96 Excellents x 5) + (6 Goods x 4) ) ÷ 102 Ratings = 4.941

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Radfield Home Care Derby, Ashbourne & South Derbyshire is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

Meet the Team (2)

Sonya

Sonya Cole

Job Title: Care Manager

Joined: 2024

Sonya has always had a passion for caring, commencing her career in care at the age of 16 as a health care assistant in a residential care home, looking after residents living with dementia.


After taking a break from looking after her triplets, Paris, George and Sonny, Sonya returned to work as a care assistant in a care home environment in Kidderminster and shortly after joined Radfield in 2016 as a carer. Sonya quickly progressed to supervisor and more recently enjoyed the role of field coordinator at our Stafford branch.


In her role as care manager of the Derby branch, Sonya strives to ensure that care is provided at the highest standards to clients, and peace of mind to relatives, and the care team are well supported. Outside of work, Sonya loves to spend time with her children and grandchildren.

Elliott

Elliott Dawson

Job Title: Business Development Manager

Joined: 2025

What is your background prior to joining Radfield?
I spent 10+ Years of working for Derby County Community Trust with the mission of using the power of Derby County Football Club to improve lives and communities through sport, physical activity, health, and education. Throughout my role I would forge strong relationships with a number of stakeholders which in turn would help support & benefit the people of Derby.


How has your background prepared you for your new role at RHC?
My background has given me the passion to want to help and support the communities within Derby in whichever way I can. It has enabled me to have strong ties with local organisations and enables me to connect with people to promote health and wellbeing.


What has inspired you to want to be involved in the adult social care sector?
To be able to make a difference within my community and to support those people that need it most, and to help enrich the lives of the elderly people in Derby.


How do you feel your role, and your experience, will benefit Radfield’s clients?
My ability to network and create relationships with the people of Derby will help even more people know about the amazing work that Radfield Home Care are doing and in turn help them benefit from the premium services we provide.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Radfield Home Care Derby, Ashbourne & South Derbyshire to verify any information. View our terms and conditions. Radfield Home Care Derby, Ashbourne & South Derbyshire has an Enhanced Service - more info.