Radfield Home Care Derby, Ashbourne & South Derbyshire

The lady who helps my sister and I look after our mother which enables her to stay in her own home is excellent, helpful and caring. She is both reliable and will do all sorts of little jobs around mum's home which keep mum clean, warm and cared for. Initially, we had some issues with billing, but since Christmas 2020 and going over to direct debit, we have had no problems.

I contacted Radfield just prior to Christmas to see if they could help with the day-to-day care of my mum, who has the early stages of dementia. Two ladies met with us (me and mum) and proved to be friendly and knowledgeable: they truly understood my mum's condition and the care she needed. A week into the new care programme, the change in my mum was noticeable. She was happy and cared for, having previously been very withdrawn, with a dedicated carer seeing her morning and evening who has been wonderful, exceeding all of our expectations. Above all, the one lady cares for my mum as if she is her own family, it's heartwarming to see, and my mum absolutely adores seeing her. Radfield also has an amazing app which provides families with a log of the visit. I would not hesitate to recommend the manager and her team; they truly want to provide the best care possible.

Radfield carers have changed my life. I no longer worry 24-hours a day about my father who is suffering from dementia and lives alone. It fills me with confidence (and makes me smile) when I read the logs left by the carers on the app. The carers have my fathers best interests at heart and treat him with respect and tenderness, which is lovely to watch/hear if I happen to be there at the time. Nothing is too much trouble for them, and they flag any issues. Thank you for providing such a great service; keep it up.

All the team have provided the most wonderful care of my mother. Always on time, always cheerful, always undertaking every task with respect and dignity. A reassuring and comforting presence for my mother and for the rest of the family too.

The care was excellent, and all the staff were wonderful. I cannot find any fault at all. Well done.

Having been in the care industry for over 13 years myself, I have a high expectation on what providing quality care should look like. After a lot of research to find an agency for my grandfather, who suffers from Alzheimer’s, Radfield was who we turned to. They have not been disappointed! They truly care and provide a person-centred approach. They are genuine and strive to ensure that their clients are well cared for. Not everything has gone swimmingly but Radfield acted on any concerns immediately and reassured us through the entire process. I rate them highly and thank them for all of the support they provide to my grandparents. They provide me with reassurance when I can’t be there and I know that my family are in good hands, especially as I am kept updated on all of the care visits, needs and concerns.

Carers were excellent on the whole, very friendly. Unfortunately, they did not seem to cope well when my husband, who has fairly advanced Alzheimer's dementia, had episodes of bad language and rudeness towards them.

My father has mentioned how happy he is with the care given to him. I have noticed an obvious improvement in his health since the care began.

Having been resistant to accepting care for my mum, the manager very quickly put me at ease and rightly said that I should be spending quality time with mum rather than having to spend time doing jobs. Very quickly we increased the care from once to twice a day to maximise the quality of care rather than the “pop in for a few minutes and leave food” for an Alzheimer’s sufferer who requires care, support and gentle encouragement to eat. One particular staff member, along with others has been incredible with mum. Nothing is too much trouble and she has certainly had some challenges to deal with! I cannot speak highly enough and wish that I had not been so stubborn and accepted the incredible support that they offer. Knowing that mum is getting the care that she needs and more importantly deserves in her later life is so welcome especially with working away for days each week. I cannot thank the team enough and will always be indebted!

If I had picked the staff myself I couldn't have done better. My wife could not have received better treatment. The staff are competent, cheerful, pleasant and could not be more cooperative. Timekeeping of visits has always been to the minute. I have no doubts at all that I could not have found a better and more suitable care organisation. We are both completely satisfied and the staff visits are a pleasure.

Very good service all round, I have absolutely no complaints. First-class service. My relatives like carers. Would recommend 100%. The company go the extra mile.

Having broken my ankle and in a non-walking cast and needing a care plan, I was recommended to Radfield Home Care Derby. The moment I spoke to the manager I just knew that they were perfect and how right I was. I was assigned one carer, very comforting, whom I cannot praise enough. Nothing is too much trouble to go above and beyond her normal duties. Living on my own, she cheers my days up.

My carer makes me home-cooked food. I love gravy and he makes it the way I like it. He makes me laugh and he is very funny. Thank you for supporting me to have a hot meal.