Radfield Home Care Derby, Ashbourne & South Derbyshire

I have alway found the staff very polite and helpful. For the short time I have been with Radfield nothing has been too much trouble. Staff are always willing to give a helping hand no matter what the task is.

The care provided is personal, friendly and supportive. I am informed about any concerns.

The carers are always punctual and make every effort to engage with him, playing dominoes, doing crosswords and taking him for walks.

I particularly appreciate the day centre where the various themed activities provide stimulation for his brain and he always enjoys the 2-course meal provided.

I am also impressed by the way any last minute requests for changes to the usual rota have always been met.

Radfield have looked after my partner for the last five years. There were some problems initially when staff turnover caused some difficulty. Currently this has been stabilised and there are no issues now. We are very happy with the standard of care and would recommend Radfield as a quality care company. Not the cheapest, but very good.

Radfield have been caring for my mum in her own home for the past 18 months. They come 3 times per day for an hour to help with medication administration, meals and companionship. They are amazing. The carers are kind, diligent and respectful. They have a lovely, personable, and genuine relationship with my mum. The whole family feel safe and secure with Radfield Services. Easy to deal with and very professional. We are very happy with the service. Thanks.

Very satisfactory in every way. Staff listen to me and we have interesting conversations. Links with the office are regular and the checking of blood pressure has been helpful.

I find Radfield to be friendly and approachable. They always do their best to help and are flexible and accommodating. They provide a reliable service. Certain members of staff have become 'like friends' to Pauline and show kindness, going above and beyond their general duties. It is very much appreciated.

My mum had care from Radfield in recent months and we were both very happy. I observed a carer on a visit with my mum and they were thoughtful and caring. Maintaning mum's dignity at all times and very respectful.

I am very pleased with the carer who visits me regularly, we have worked out a routine now so we know what we are doing and where we are going. I look forward to her visits, and enjoy her company. We are grateful for all that she does and now life is much easier than it was.

Basically, without Radfield Care, we would not have been able to fulfil our promise to mum, that she could spend what was left of her life, in the home she had cherished for the last 70 years. I would recommend Radfield Care to anybody who finds they need support to care for their loved ones.

Radfield began a very limited care programme for my mother at the start of March and we were pleased with the level of care provided. Following a fall, Mum's condition deteriorated very quickly and she became bed-bound. The level of care provision had to increase to meet her new needs and this had to happen quickly. The manager and her team stepped in and this willingness to adapt to our complicated schedule has been exemplary. The lovely carers understand our need to be able to care for our Mum, and are happy to work alongside us. It is important to us that Mum feels safe with whoever is caring for us and equally that we can trust that she will be well cared for on the rare occasions when either myself or my sister are unable to be with her. We have no hesitation in leaving Mum's care to the carers, knowing that she will be looked after as diligently as we ourselves would do. I would happily recommend Radfield Home Care.

From a personal point of view he has been a thousand times better since Radfield have been attending as it gives him someone to talk to each day and just sets him up right for the day in question so Thank you.

She made myself and my mum feel at ease on our first meetings. She is very quick to reply to any enquiries I have had, even if the seem small and trivial to me.

I would have no hesitation in recommending Radfield. The manager goes above and beyond to ensure that care can be provided for our Dad, despite the various challenges that have arisen along the way due to the nature of his illness, which other care providers could not manage. They are very accommodating, with changes in care requirements put in place immediately and the manager even responding to requests made out of hours. The carers have all been lovely - very cheerful, friendly, caring and thoughtful. They plan ahead to think of activities that Dad would like and mix things up to make sure that he is always kept interested and stimulated. Overall, a brilliant service!

My 92-year-old Dad has been receiving morning visits from Radfield Home Care Derby since March 2024 following a hospital admission and living with us for 3 months. The management team carried out visits prior to providing the service to assess the care needed, look at facilities at the home and introduce themselves. The care professionals carrying out the visits have been excellent, not only with the regular care duties but also companionship - Dad loves their chats in a morning! The team are happy to adapt to anything that needs doing, communication with management is easy and they're keen to make sure we are happy with the service by carrying out regular reviews. The app, which allows us to read a report on how Dad is and what has been done for him each morning, is really helpful. The most important thing is that despite thinking he didn't need carers initially, my Dad is very happy with all help they provide and as a family, it gives us peace of mind to know he's in safe hands. Thank you!

I have been particularly impressed by how staff have made time to understand my husband’s rare form of dementia and his needs, in addition to being kind, caring, experienced and always punctual. I also really appreciate their flexibility in providing cover when I have to attend my own appointments elsewhere.

Huge thanks.

The carers were extremely understanding as my father's dementia got worse before we had to put him full-time in a care home. The care provided over the previous 8 months allowed him to spend more time at home while giving the support and help he needed.

It is rare that I leave a review for anything, but it is simply a must on this occasion. The manager and her team have been looking after my mother and my father for the last few months and I cannot recommend Radfield Home Care Derby enough. Everyone has been professional, flexible, reliable and most importantly everyone has cared about my parents’ needs. The manager has gone above and beyond to accommodate their fluctuating requirements and I cannot thank her enough! It has been very difficult at times but nothing has phased the manager and her team. I felt really anxious when I started looking around for domiciliary care for my parents. My parents weren’t used to having anyone in their home apart from close family, so the carers and care had to be just right. I checked reviews for Radfield Home Care Derby and they looked really good but you never really know until you’ve tried something for yourself do you. I never looked back! Well done to the manager for leading such a great team and service!

The home care Mum is receiving is excellent and I would have no hesitation in recommending Radfield Home Care to anyone who is seeking home care.