Right at Home (Ilkley, Keighley & Skipton)

After falling and fracturing my shoulder the care service I received was excellent and I had carers in for over a month. I could not have managed without it. I would recommend it without reservation.

Big thanks to all concerned

Right at Home provide excellent care and service. We have been using them for 4 years and the staff are very friendly, kind and caring. They were very good when my mother became ill and have helped my father to transition to life without her. The support they provide allows my father to have the independence he wants so he can live his life on his terms. I recommend Right at Home for anyone looking for care of family.

Very approachable management team, with a thorough understanding of the complexities of the initial set-up of a package of care, vis-a-vis the service user and close family members. Patience and understanding, and leeway being essential. Consistent delivery, and prompt communication regarding any on going problems. Overall a diligent and effective delivery, and a willingness to find flexible solutions to inevitable issues that come up with such varied and complex challenges associated with caring for very vulnerable peole.

We are so grateful for the care time and effort shown by the staff. They have been a god send. We needed holiday cover for my mother in law and we weren't disappointed. We will be using the carers again

I have used the service for over a year for companionship and now caring for my mum with dementia to give me a break as she lives with me. The person who comes is excellent and goes out of her way to help . The company have been excellent to deal with right from the start in setting everything up to meet my mum's needs and review regularly to see if I need more support.

We have been using the service since January. Right from the start the service has been excellent. We have been listened to and our requirements have been fully met if not more so. We were told that our Mum would have one or two carers each week and this has not changed enabling her/ them to build good relationships. The two carers go above and beyond. The app is really useful for knowing how mum has been and what the carers have done with her. In addition we can email the office and get a prompt reply. I would highly recommend this company.

I am disabled and my carer's husband had to go into hospital and as a consequence I needed help at home. Right at Home staff rallied around to help and I was very impressed. They were always very professional, cheerful and helpful. They were also punctual and willing to do that bit extra. I have no hesitation recommending them.

We would mention certain members of the team however this would be unfair as the whole team we have dealt with so far have been amazing

Very happy with service that carers have provided to my father. The management team have been excellent at keeping in touch and reviewing the care that my father has had and ensuring that we are all happy with it. I would recommend Right at Home with no question at all

My father in law has used Right at Home for a few months now and he's delighted with their service. They go above and beyond for him every time they visit and are kind, friendly and caring. There are some particular carers he likes and Right at Home always try to ensure that these are the ones that visit him.

Having dealt with, and had poor experiences with a variety of care providers and individual carers in the past with other family members I have been very impressed with Right at Home as a company and the carers themselves which is very reassuring. I do not live close to my parents so feel confident that the care they receive is good making them less vulnerable

They are very responsive to our requests. The staff are very friendly and attentive and always punctual and always ask if there's a else they can do before they leave.

I would have no hesitation in recommending Right at Home.

We have only been using Right at home for 3 weeks, for my mums care, however we are so impressed with the carers, they are so kind, professional, their feedback and communication is so helpful. My mum enjoys chatting with the carers too, they treat her with dignity, interest and respect, and take an interest in her life too.

Right at Home have been friendly, professional, efficient and most importantly responded to our input and needs in a very prompt way. We are really pleased.

Overall they provide a very caring, kind and compassionate service adhering to high standards. They enabled my Aunt to stay in her own house 6 months longer than she would otherwise have been able to. She formed positive bonds with many of the carers. Their communication with me was excellent and I found them straightforward to deal with.

I can't thank the staff at Right At Home enough. We have an ongoing care package for Mum with Right At Home that has been in place for nearly 12 months. I recently rang to enquire about increasing the amount of care Mum receives as I recognised that I was struggling to cope. The staff were lovely, and totally took on board what I was saying I needed extra help with. They promptly responded with how they could help and what availability they had and swiftly put in place an increased amount of care. Honestly, the relief is immense as I know the carers are all so capable. Mum has dementia and the carers are all brilliant with her.

Friendly and helpful, staff who support the needs of my mother. Regular reviews of the care package helps in the support that is given. Help with jobs to be done in the home and support with visits to the local shop should they be needed are all part of the support. It is reassuring to know that her medication is being dispensed as it should be via the carer.

The level of support offered to both my parents and myself was fantastic and helped make a stressful and worrying time more manageable both practically and emotionally.