Right at Home (Ilkley, Keighley & Skipton)

I would have no hesitation in recommending Right at Home.

We have only been using Right at home for 3 weeks, for my mums care, however we are so impressed with the carers, they are so kind, professional, their feedback and communication is so helpful. My mum enjoys chatting with the carers too, they treat her with dignity, interest and respect, and take an interest in her life too.

Right at Home have been friendly, professional, efficient and most importantly responded to our input and needs in a very prompt way. We are really pleased.

Overall they provide a very caring, kind and compassionate service adhering to high standards. They enabled my Aunt to stay in her own house 6 months longer than she would otherwise have been able to. She formed positive bonds with many of the carers. Their communication with me was excellent and I found them straightforward to deal with.

I can't thank the staff at Right At Home enough. We have an ongoing care package for Mum with Right At Home that has been in place for nearly 12 months. I recently rang to enquire about increasing the amount of care Mum receives as I recognised that I was struggling to cope. The staff were lovely, and totally took on board what I was saying I needed extra help with. They promptly responded with how they could help and what availability they had and swiftly put in place an increased amount of care. Honestly, the relief is immense as I know the carers are all so capable. Mum has dementia and the carers are all brilliant with her.

Friendly and helpful, staff who support the needs of my mother. Regular reviews of the care package helps in the support that is given. Help with jobs to be done in the home and support with visits to the local shop should they be needed are all part of the support. It is reassuring to know that her medication is being dispensed as it should be via the carer.

The level of support offered to both my parents and myself was fantastic and helped make a stressful and worrying time more manageable both practically and emotionally.

Very impressed with the service. Right at Home have professional staff who provided an excellent quality of care suited to my needs. Each carer was friendly, chatty and helpful, even collecting prescriptions for me. Reliable, efficient and supportive, I wouldn’t hesitate to recommend Right at Home to anyone needing extra help.

All in all, fantastic customer service!

The care we receive for the client my sister and our family is absolutely superb. All the carers who come are kind, friendly and go the extra mile. Nothing is too much trouble. They not only cater for her needs in the home but take her shopping, to cafes, and on picnics which the carer organises. There is consistency of the carers who come and we are informed if there is even a slight change in the programme. The people in the office are extremely efficient and keep us well informed. Everything is very well organised. They go to great lengths to provide the client and family with the service that is required. The office personnel are kind and caring and do their very best to tailor the client's needs to the ongoing changing circumstances. I think we have been with them for about two years now and we are highly delighted with the care they give. We couldn’t have chosen a better Company than Right at Home.

The care team provide excellent support for my parents. Each person who comes brings their own skills and personalities to the table. This provides a degree of variety - each person showing caring and thoughtful professionalism.

Right at Home was there for my mum when I couldn’t be. The simplest of things were too difficult for her to do alone. With the help of the Right At Home team, I could go to work and get through my day without constantly worrying about my mum’s welfare. They helped her to wash, dress, take medication and eat her meals. I was fully informed of the care she’d been given and had full confidence in the team. I wouldn’t hesitate to recommend them to anyone needing extra help.

A huge thank you to you all.

A prompt and efficient service was provided. Carers were respectful and thoughtful and very courteous. I was very impressed by their professionalisation and if I'm visiting the area again would not hesitate to use Right at Home.

Great company with very professional carers. They always adhere to the times and, unlike other care companies that we had at the start, they never rush and take the needs of the person as their highest priority.

My parents' carer has been very reassuring. She is kind, flexible and very competent. My mother has been quite intolerant of her carers in the past, but she is very appreciative of her new Right at Home carers.

I have no hesitation at all in recommending Right at Home for anybody who needs care at home.

Right at Home Ilkley have been professional and very helpful in the care of my mother. Going the extra mile when needed. All the team have been very supportive during a very difficult and emotional time.

We needed additional carers to visit my father in the evenings and Right at Home were able to set up a package at very short notice. The need was mainly for companionship and the carers were very friendly and my father enjoyed the conversations he had with them. Unfortunately, my father was admitted to hospital after only a few visits and passed away soon afterwards but we will always be grateful for the support which Right at Home gave him.

Right at Home were fantastic and helped us when we didn't know what else to do. They were extremely quick and professional - managing to fit in the assessment visit within days. The carers were so kind and good with my mum especially as it was her first experience using carers. Right at Home listened to our needs and were able to help at times that suited my mum. I would like to say a big thank you for all their help and support.