Right at Home (Ilkley, Keighley & Skipton)

Very impressed with the service. Right at Home have professional staff who provided an excellent quality of care suited to my needs. Each carer was friendly, chatty and helpful, even collecting prescriptions for me. Reliable, efficient and supportive, I wouldn’t hesitate to recommend Right at Home to anyone needing extra help.

All in all, fantastic customer service!

The care we receive for the client my sister and our family is absolutely superb. All the carers who come are kind, friendly and go the extra mile. Nothing is too much trouble. They not only cater for her needs in the home but take her shopping, to cafes, and on picnics which the carer organises. There is consistency of the carers who come and we are informed if there is even a slight change in the programme. The people in the office are extremely efficient and keep us well informed. Everything is very well organised. They go to great lengths to provide the client and family with the service that is required. The office personnel are kind and caring and do their very best to tailor the client's needs to the ongoing changing circumstances. I think we have been with them for about two years now and we are highly delighted with the care they give. We couldn’t have chosen a better Company than Right at Home.

The care team provide excellent support for my parents. Each person who comes brings their own skills and personalities to the table. This provides a degree of variety - each person showing caring and thoughtful professionalism.

Right at Home was there for my mum when I couldn’t be. The simplest of things were too difficult for her to do alone. With the help of the Right At Home team, I could go to work and get through my day without constantly worrying about my mum’s welfare. They helped her to wash, dress, take medication and eat her meals. I was fully informed of the care she’d been given and had full confidence in the team. I wouldn’t hesitate to recommend them to anyone needing extra help.

A huge thank you to you all.

A prompt and efficient service was provided. Carers were respectful and thoughtful and very courteous. I was very impressed by their professionalisation and if I'm visiting the area again would not hesitate to use Right at Home.

Great company with very professional carers. They always adhere to the times and, unlike other care companies that we had at the start, they never rush and take the needs of the person as their highest priority.

My parents' carer has been very reassuring. She is kind, flexible and very competent. My mother has been quite intolerant of her carers in the past, but she is very appreciative of her new Right at Home carers.

I have no hesitation at all in recommending Right at Home for anybody who needs care at home.

Right at Home Ilkley have been professional and very helpful in the care of my mother. Going the extra mile when needed. All the team have been very supportive during a very difficult and emotional time.

We needed additional carers to visit my father in the evenings and Right at Home were able to set up a package at very short notice. The need was mainly for companionship and the carers were very friendly and my father enjoyed the conversations he had with them. Unfortunately, my father was admitted to hospital after only a few visits and passed away soon afterwards but we will always be grateful for the support which Right at Home gave him.

Right at Home were fantastic and helped us when we didn't know what else to do. They were extremely quick and professional - managing to fit in the assessment visit within days. The carers were so kind and good with my mum especially as it was her first experience using carers. Right at Home listened to our needs and were able to help at times that suited my mum. I would like to say a big thank you for all their help and support.

We have been happy with the carer who comes to sit with my husband, he is on time and my husband seems to enjoy his company. He does everything that is required of him. We are pleased we chose to use your company to help with my husband's care.

I have no hesitation in writing a review for all the Staff at Right at Home. From the first meeting with the Managing Director, we felt confident that we were being listened to and that anything that could be done to help would be. The whole team have provided excellent care for my parents over the past few months. They treated my Mum and Dad with dignity at all times and always came into their home with a smile and time to spend meeting all their needs.

Thank you.

I wish we hadn’t needed the agency support but I am so pleased Right at Home had the capacity to support my husband during his last few months.

Right at Home has provided excellent care over the last 2 years to my wife who has very late Parkinsons. The carers have been friendly and often funny cheering up my wife. Unfortunately she has reached the point of going into a full-time care home for specialised nursing.

We're very pleased with the service and would recommend without reservation.

Very impressed with the service from Right at Home Ilkley over the course of the past year, during which time they supported my father to continue living at home, despite his advancing dementia. Managers and caregivers alike have been consistently friendly, compassionate, supportive, prompt and responsive. It is an excellent service which I would not hesitate to recommend to anyone looking for care at home for themselves or a loved one.