Right at Home (Ilkley, Keighley & Skipton)

Suite 2, First Floor, Unit B, Riverside Business Park, Dansk Way, Leeds Road, Ilkley LS29 8JZ
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Top 20 award
9.9 53 Reviews
  • Right at Home (Ilkley, Keighley & Skipton), Ilkley
Right at Home Ilkley, Keighley & Skipton is a quality home care provider supporting individuals in their own homes.

Right at Home provides a range of services including: personal care, live-in care, companionship, meal preparation, light housekeeping, accompanying clients to appointments and shopping.

Care Givers go the extra mile for clients supporting them to live enriched and independent lives. Care Givers are matched with clients based on common interests and hobbies.

Right at Home Ilkley, Keighley & Skipton provide thorough induction training and ongoing support to ensure clients' safety is always the number one priority.

In addition to Ilkley, Keighley & Skipton they also cover the following areas: Ben Rhydding, Menston, Burley in Wharfedale, Addingham, Baildon, Bingley, Silsden, Steeton, Cowling, Sutton In Craven, Embsay, Gargrave, Grassington and surrounding areas.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £33 – £35.40
  • Weekly Live-in Care Fees: £260 – £275

These prices are only a guideline, please contact Right at Home (Ilkley, Keighley & Skipton) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Paresh Mistry (Managing Director)

Right at Home (Ilkley, Keighley & Skipton) Reviews (53)

9.9

Right at Home (Ilkley, Keighley & Skipton) has a Review Score of 9.9 (9.912) out of 10, based on 17 reviews in the last 2 years.
Over all time Right at Home (Ilkley, Keighley & Skipton) has 53 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Right at Home (Ilkley, Keighley & Skipton)
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Total of 53, showing 21-40
Review from Cathy P (Daughter of Client) published on 5 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents' carer has been very reassuring. She is kind, flexible and very competent. My mother has been quite intolerant of her carers in the past, but she is very appreciative of her new Right at Home carers.
Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for the lovely feedback regarding our Right at Home caregivers. I am really pleased Mum is enjoying the support from Right at Home.

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Review from Jonathan T (Son of Client) published on 26 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home were able to start caring for my parents very quickly once we realised carer visits were a necessity. The professionalism shown during setting up the care has carried forward into the care and service given by the carers who see my parents every day and also with the management side.
All
the team have made what was and is a stressful time so much easier for all the family, but especially for my parents who are really so pleased and grateful for the carers who visit them daily.
Also, due to a sudden hospital stay for one of my parents, Right at Home was able to give extra care immediately, again easing the pressure and worry for all concerned.
I have no hesitation at all in recommending Right at Home for anybody who needs care at home.
Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your kind words regarding our CareGivers and the support you have received from Right at Home.

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Review from Amanda S (Daughter of Client) published on 11 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home Ilkley have been professional and very helpful in the care of my mother. Going the extra mile when needed. All the team have been very supportive during a very difficult and emotional time.
Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your lovely message. All of our caregivers enjoyed supporting your mother and enhancing her quality of life.

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Review from Andrew S (Son of Client) published on 28 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed additional carers to visit my father in the evenings and Right at Home were able to set up a package at very short notice. The need was mainly for companionship and the carers were very friendly and my father enjoyed the conversations he had with them. Unfortunately, my father was admitted
to hospital after only a few visits and passed away soon afterwards but we will always be grateful for the support which Right at Home gave him.
Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your lovely words regarding our care givers. I will pass on your feedback to the team. Thank you

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Review from L M (Daughter of Client) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home were fantastic and helped us when we didn't know what else to do. They were extremely quick and professional - managing to fit in the assessment visit within days. The carers were so kind and good with my mum especially as it was her first experience using carers. Right at Home listened
to our needs and were able to help at times that suited my mum. I would like to say a big thank you for all their help and support.
Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your kind words. It is heartening to know that Mum felt at ease with our caregivers and that we were able to exceed her expectations.

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Review from A F (Daughter of Client) published on 30 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When both my mother was ill and my father had an operation I turned to Right at Home to help look after both of them. The staff understood the needs of both my parents and it was adjusted as their health improved. Sadly, my mother passed away but the staff have continued to care for my father and offer
support to me at what has been a very difficult time. The staff are always kind and caring and take the time to talk and listen to my father. I would recommend Right at Home for care.
Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your kind words. I know it has been a difficult time for your family recently and I am glad our team have been able to support you and your father.

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Review from M S (Wife of Client) published on 6 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been happy with the carer who comes to sit with my husband, he is on time and my husband seems to enjoy his company. He does everything that is required of him. We are pleased we chose to use your company to help with my husband's care.
Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your review and lovely words. Our carer enjoys visiting and supporting your husband each week.

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Review from Caroline R (Daughter of Client) published on 22 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have no hesitation in writing a review for all the Staff at Right at Home. From the first meeting with the Managing Director, we felt confident that we were being listened to and that anything that could be done to help would be. The whole team have provided excellent care for my parents over the
past few months. They treated my Mum and Dad with dignity at all times and always came into their home with a smile and time to spend meeting all their needs.
Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for a lovely review. It has been an absolute pleasure supporting Mum and Dad. I will pass on your kind words to the team.

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Review from Louise C (Daughter of Client) published on 20 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The attention to detail including the assessment for my dad was very thorough, the support offered met his needs. Our Caregiver offered to do whatever tasks needed doing, helping both my dad and in the home. Taking him for a short walk to encourage mobility and socialisation was a success. A positive
first experience in having care in the home.
Thank you.
Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your kind words. We are really pleased that your father had a positive experience with us with regard to his care and support needs.

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Review from Janet A (Wife of Client) published on 6 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
It gives me great pleasure writing this review. Right at Home were contacted by CHC regarding supporting my husband who, due to MND, needed increased care at home. The staff were exceptional. My husband had many challenging issues both physically and mentally. They were able to meet his needs with empathy
care and compassion despite many difficult situations arising.
They were flexible punctual and professional. Communication between the agency and myself was very good I was aware of the rota of carers well in advance and advised of any changes or new staff who may be visiting.
Masks were worn at all times and staff introduced themselves politely on every visit.
I wish we hadn’t needed the agency support but I am so pleased Right at Home had the capacity to support my husband during his last few months.
Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you very much for your kind words. Our caregivers truly are amazing and I am so glad we were able to support your husband at home as per his wishes.

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Review from G P (Husband of Client) published on 6 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home has provided excellent care over the last 2 years to my wife who has very late Parkinsons. The carers have been friendly and often funny cheering up my wife. Unfortunately she has reached the point of going into a full-time care home for specialised nursing.
Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for the lovely words regarding our caregivers. They all enjoyed supporting your wife and brightening up her day.

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Review from Liz W (Daughter-in-law of Client) published on 27 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law needed daily care each evening rather suddenly, and although it was very short notice Right at Home stepped in and met the need with great aplomb. As we live at a distance, everything had to be arranged by phone but this was managed without any fuss; the carers went to introduce themselves
and immediately it was clear that things were going to be fine.
The carers have been excellent at providing help with medication, personal care and general support, and have gone out of their way to make sure that things were working properly. Communication has been very good, with any concerns we raised acted upon straight away. The carers and managers have made sure that we were made aware of any difficulties my mother in law was experiencing, so we have been able to discuss these and manage the situation accordingly. Flexibility, helpfulness and adaptability have been fantastic.
We're very pleased with the service and would recommend without reservation.
Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you very much for such lovely words. Our CareGivers really enjoy supporting and ensuring she is safe and maintaining her quality of life.

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Review from I W (Son of Client) published on 20 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very impressed with the service from Right at Home Ilkley over the course of the past year, during which time they supported my father to continue living at home, despite his advancing dementia. Managers and caregivers alike have been consistently friendly, compassionate, supportive, prompt and responsive.
It is an excellent service which I would not hesitate to recommend to anyone looking for care at home for themselves or a loved one.
Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your kind words. Our CareGivers are always striving to improve the quality of life of all of our clients. I am so glad we were able to support your father with his needs and wishes.

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Review from M H (Daughter of Client) published on 24 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We could not be happier about the care my mother who is 101 received from Right at Home. The manager who came to see us and to meet my mother was a professional of the highest standard. She captured mum’s needs so accurately, down to the minutest detail. The ladies who cared for her were wonderful,
always on time, respectful, kind, treated her with dignity and mum loved chatting to them. Nothing was too much trouble.
We were kept informed of any changes by management on a regular basis.


I would certainly recommend Right at Home highly

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your lovely review. We always aim to provide the highest quality of care in everything we do. Our CareGiver really look forward to their visits and supporting your mum.

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Review from A F (Client) published on 22 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind and caring staff who provide an excellent quality of care suited to my needs.
Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you very much for your review. I am so pleased that the support being provided meets your needs. Our CareGivers really enjoy their time when supporting you.

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Review from Susan K (Wife of Client) published on 15 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has dementia the carers treated him with great care and maintained his dignity. They established a good rapport with him and encouraged him to go out.
Any feedback to me was carried out discreetly. Timekeeping was excellent and we were quickly notified about any traffic delays.
Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your kind words which I will pass on to the team. Our CareGivers have really enjoyed supporting your husband he is a true gentleman.

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Review from J L (Wife of Client) published on 24 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found every contact with Right at Home to be very pleasant. They obviously really care for their clients and take time to get the right client/carer matched. The carers who come to sit with my husband have been lovely and I feel he is being well looked after when I go out.
Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your lovely words. I will pass this on to our wonderful CareGivers

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Review from A C (Daughter of Client) published on 14 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home have been providing care for my mother for the past month. We are delighted with the carer who is friendly, professional and efficient and the management team have excellent communication skills, keeping in regular contact with us to ensure we are happy with the service.
Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your kind words. We are so proud of our CareGiving team for always going the extra mile.

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Review from Tim S (Grandson of Client) published on 1 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers really seem to care about my grandmother. They never rush and always have time to go the extra mile. Nan is very happy with her "new friends" and I'd recommend Right at Home to anyone who wants quality care. The management team are always quick in responding to queries and requests, they
are also very good at providing feedback and improving their services.
Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your lovely review. I will certainly pass on your positive feedback to our Care Team.

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Review from J S (Daughter of Client) published on 29 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum recently came out of hospital needing support in the mornings and evenings. All the carers have shown kindness towards mum and respect of her wish to be as independent as possible, within her capabilities. They have also watched her progress and been sensitive to her changing needs as mum has
begun to recover. Friendly and professional carers and management. The communication and organisation has been great and taken a lot of stress out of a difficult time. Thank you Right at Home.
Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your review and kind words. Our CareGivers are amazing and I am really pleased they have made a huge positive difference in your mum's recovery.

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Current Review Score: 9.9 (9.912)

Overview of Review Score

The Review Score of 9.9 (9.912) out of 10 for Right at Home (Ilkley, Keighley & Skipton) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.912 for Right at Home (Ilkley, Keighley & Skipton) is calculated as follows: ( (93 Excellents x 5) + (9 Goods x 4) ) ÷ 102 Ratings = 4.912
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Ilkley, Keighley & Skipton) is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (14)

Meet the Team (4)

Paresh

Paresh Mistry

Job Title: Managing Director Joined: 2019

After over 10 years in the Financial Services sector as a Chartered Accountant, I felt it was time for a change! I wanted to do something where I would be contributing positively to the lives of others.


I have a genuine passion for working in the community and supporting people to live independently and with dignity within their own homes.


At Right at Home, we provide a minimum 1-hour person-centred visit where the client is at the heart of all we do. All our caregivers are well-trained, valued and supported. Our caregivers arrive when they say they will and get to know their clients, every caregiver will be specially selected for the client and introduced so no one will ever have a stranger in their home.


I am delighted to have the opportunity to deliver an outstanding quality service through Right at Home Ilkley, Keighley & Skipton where we can offer anything from companionship to 24/7 live-in care.

Samuel

Samuel Harrop

Job Title: Registered Manager Joined: 2023

Samuel (Sam) joined Right at Home Ilkley, Keighley And Skipton in December 2023.


Following a successful career in sales, the COVID-19 pandemic prompted Sam to seek a role where he could make a meaningful difference in the local community.


This led Sam to the health and social care sector, where he discovered his passion for care. Over the past four years, his drive and dedication have allowed him to progress from Care Assistant to Senior Care Assistant and then on to Team Leader. Sam joined Right at Home Ilkley, Keighley And Skipton as Deputy Care Manager. He was then promoted to Care Manager and then Registered Manager.


Sam is committed to providing high-quality care and support to those in need.


Outside of work, Sam is passionate about healthy living, running, mountain biking and exercise and enjoys the outdoors.


Sam lives with his fiancé and two young daughters, aged 6 and 4, who keep him grounded and inspired every day.

Sophie

Sophie Winstanley

Job Title: Deputy Care Manager Joined: 2024

Sophie joined Right at Home Ilkley, Keighley & Skipton as Deputy Care Manager in October 2024.


Before joining Right at Home, Sophie completed a Social Work degree and worked in Child protection for 2 years. Sophie has had various care roles over an 8-year period, from care assistant up to senior care positions. She also has a keen interest in dementia and wants to progress her understanding with further study in the future.


Outside of work, Sophie enjoys running, baking and exploring the Yorkshire Dales.

Caoimhe

Caoimhe Joyce

Job Title: Care Coordinator Joined: 2021

Caoimhe (Keeva), is the Care Coordinator for Right at Home Ilkley, Keighley and Skipton.


Caoimhe initially worked in the hospitality sector in 2017 and started her care career in 2021. Towards the end of 2021, Caoimhe came across Right at Home and immediately resonated with our values. Caoimhe joined Right at Home as a CareGiver and has worked her way up to Care Coordinator. Caoimhe has a strong passion for supporting those in need and loves making a difference in people’s lives, seeing smiles on our client's faces.


As a Care Coordinator, Caoimhe's role is to make sure that all clients receive the high-quality care they deserve; ensuring their calls are covered with CareGivers they enjoy seeing and maintaining continuity. In addition, Caoimhe ensures that the well-being of our CareGivers is considered, ensuring work-life balance when planning the rota. The role does require problem-solving which Caoimhe thrives off - not every day is the same!


Caoimhe is originally from Manchester, however, has lived in North Yorkshire for several years. In her spare time, Caoimhe enjoys going on walks with her French Bulldog Geordie, relaxing and reading crime-based books, going to the gym and spending quality time with family who live in Northumberland. Caoimhe is also studying BA (Hons) in Criminology and Sociology- currently in her final year.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Ilkley, Keighley & Skipton) to verify any information. View our terms and conditions. Right at Home (Ilkley, Keighley & Skipton) has an Enhanced Service - more info.