Right at Home (Ilkley, Keighley & Skipton)

Suite 2, First Floor, Unit B, Riverside Business Park, Dansk Way, Leeds Road, Ilkley LS29 8JZ
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Top 20 award
10 51 Reviews
  • Right at Home (Ilkley, Keighley & Skipton), Ilkley
Right at Home Ilkley, Keighley & Skipton is a quality home care provider supporting individuals in their own homes.

Right at Home provides a range of services including: personal care, live-in care, companionship, meal preparation, light housekeeping, accompanying clients to appointments and shopping.

Care Givers go the extra mile for clients supporting them to live enriched and independent lives. Care Givers are matched with clients based on common interests and hobbies.

Right at Home Ilkley, Keighley & Skipton provide thorough induction training and ongoing support to ensure clients' safety is always the number one priority.

In addition to Ilkley, Keighley & Skipton they also cover the following areas: Ben Rhydding, Menston, Burley in Wharfedale, Addingham, Baildon, Bingley, Silsden, Steeton, Cowling, Sutton In Craven, Embsay, Gargrave, Grassington and surrounding areas.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Good to Know

Group/Owner

Person in charge

  • Paresh Mistry (Managing Director)

Right at Home (Ilkley, Keighley & Skipton) Reviews (51)

Total of 51, showing 41-51
10

Right at Home (Ilkley, Keighley & Skipton) has a Review Score of 10 (9.961) out of 10, based on 17 reviews in the last 2 years. Over all time Right at Home (Ilkley, Keighley & Skipton) has 51 reviews.

Overall Experience

  • 49
  • 2
  • 0
  • 0
  • 0

Date Published

51
5
9
17
34

Review from Andrew P (Client) published on 26 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a recent stay in hospital I found myself in need of some support to aid my return home. I found the process of arranging support very easy and thankfully the team had someone available to support my discharge home from hospital. The support worker that was allocated to me was just excellent!
He arrived promptly each day and was really flexible as to the support that I needed. Great companionship that helped overcome my first few days at home. I would thoroughly recommend the team to anyone needing some help when returning from an extended hospital stay! Thank you!

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your lovely feedback regarding our service and our CareGiver. We are so pleased that the service we provided has supported your recovery.

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Review from Ruth W (Daughter of Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first initial contact with the agency, my enquiry was dealt with promptness of response, efficiency, care and sensitivity. The first assessment visit with the care manager to ascertain needs was also of a very high standard with great attention to detail to ensure that the correct carer was
allocated to my mother. The carer(s) have been punctual in timekeeping, attentive, sensitive and responsive to the caring tasks. They have been of a very caring nature and increased my mother’s standard of living both physically and emotionally.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your lovely comments. Our CareGiver, Stefanie looks forward to each visit. We are so pleased to be able to support your mother and promote her independence in her own home.

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Review from J B (Client) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am delighted by the flexible approach of the management. My situation is atypical but has been sensibly handled by the staff. My main carer is an absolute gem. She brings efficiency, flexibility and dignity to me, and that is priceless. The other carer is not as good and needs to understand the boundaries
of what is essentially a professional relationship.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your review! All feedback we receive is always welcomed as it helps us to improve our service. We continually support our CareGivers through supervisions and training to ensure we can provide quality care and support services. We are pleased our service is keeping you safe and supported in your own home and we will also follow up regarding the feedback regarding one of our CareGivers.

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Review from Janet R (Wife of Client) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care given to my husband. One lady is very helpful and is great with him. I can't thank her enough.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your lovely review. Our Care Giver enjoys supporting your husband keeping him safe and maintaining his mental wellbeing.

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Review from Eleanor N (Daughter of Client) published on 21 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using Right at Home in July to provide some home support for my mother who has Alzheimer's. It was very hard for my mother to accept she needed help and the member of staff was very supportive and patient about working through the process with her and helping her to see the positives. The
carer they matched her with has been ideal and she has made a big difference to my mother, both in terms of practical support and her general well-being. She works alongside my mother so that she feels fully involved and treated as an equal and this has helped boost her confidence and general motivation to be more active. From my perspective, it has given me much greater peace of mind to know she has someone we can trust coming in a couple of days a week and it has been wonderful to see the positive effect it has had on my mum. Communication is excellent and it is reassuring to know this member of staff is closely involved and keeping me updated.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your lovely review. All our CareGivers go through a thorough recruitment, induction and training process. This ensures we only have the very best CareGivers supporting our clients. We are so pleased that our CareGiver has built up a trusting relationship with your mother in such a short time. We look forward to continuing to support your mother.

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Review from Adele L (Daughter of Client) published on 21 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home was the very first caring agency I researched. After a phone call to the manager who talked me through the process of setting up a carer and reading the information guide I knew immediately that this professional company would be the one to assist my elderly parents on a weekly basis,
with an option for more visits should the need arise. I explained that personal health care and household jobs would assist my parents greatly. The manager arranged a home visit to meet my parents and for a thorough assessment to take place with them.
Right at Home has come up trumps providing a fabulous carer for my parents who takes great pride in her caring role maintaining dignity and respect at all times. She is thorough, cheerful, kind and very helpful, in fact my parents look forward to seeing her each week! As Covid-19 is a worry PPE and face covering are worn throughout the visit. Thank you so much Right at Home, the quality of service you provide is second to none!

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you so much for your review! Our Care Giver in a short space of time has built a lovely bond with your parents. We always strive to provide the highest quality of care possible and we are really pleased to see the positive difference our services are having.

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Review from Catherine L (Daughter of Client) published on 9 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding a care provider for my 91-year mother, who lives with dementia, during the COVID crisis was a daunting prospect, however, I was instantly reassured by the manager at Right at Home, Ilkley. She put together an effective programme of support for my mother, which was greatly appreciated by the
family.
The four caregivers who visited my mother were all very diligent and provided high-quality care. My mother looked forward to their visits and we noticed how much more settled she was while being cared for by the Right at Home team. Unfortunately, my mother needed to move into a care home but the family are very grateful for the level of care and support my mum received from the team prior to her move.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your lovely review. Our CareGivers really enjoyed visiting your mother. We do hope she has settled in nicely in her new home.

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Review from Lydia L (Niece of Client) published on 1 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently had to visit my 94-year-old aunt who had injured her hand. On arrival she was being attended by her carers from Right at Home who on learning of my Aunts' injury had doubled up in order to lift her safely, I was impressed with the speed and effiency the agency coped with the situation but
most of all the care and compassion they showed my aunt was outstanding. Both ladies willingly stayed to help and reassure my aunt whilst waiting for an ambulance and the managing director was very good at keeping me informed of the situation over the weekend. It was heartwarming when one of the carers commented to me during the wait "I worry about her even when I am not here" she is a credit to the team.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your kind words. To us, our clients are our extended family. We will always ensure that their safety is a priority. Our CareGivers are highly trained and always go above and beyond to support our clients.

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Review from K B (Client) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff we have a few laughs along the way. We are lucky to have good weather. It is a good idea to find a location among people with similar interests. We all need people to share interests with.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your kind review. Our carers really enjoy visiting you and Mrs B. The good weather has meant our carers have been able to accompany you on your walks.

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Review from Susan S (Niece of Client) published on 4 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Right at Home, Ilkley in May 2020 to enquire about day-time care for my 96-year-old aunt. My husband and I had been caring for my aunt during lock-down and could not go home until we knew she had a care in place for the future. From the initial enquiry, through to the signing of the contract,
and now to our review of the service my aunt has received so far, Right at Home has been exemplary.
From the very beginning, Right at Home was very proactive and professional in answering my questions, allaying my concerns, asking all the right questions about my aunt's requirements and making an accurate assessment of her needs. The manager chose a perfect caregiver for my aunt and the hand-over was smooth and efficient. We were present for the first two days to facilitate the hand-over, which went well. We were able to leave my aunt in very good hands. Since then we have been impressed with the care my aunt has received and she is very happy.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your lovely review. We are so pleased that we are able to support your Aunt to continue to live in her own home. We strive to match our carers to clients with similar interests as we believe this really enhances the quality of care and support we provide. Our carer enjoys visiting and supporting your Aunt.

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Review from Chris B (Son of Client) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I were looking for a suitable in-home care supplier for my parents who both have degenerative medical issues. After the usual Google search I sent out emails to several companies I hoped could assist us. The management team reached out to me promptly and after a short telephone conversation,
I set up an initial meet and greet appoint. I'm aware that this can be a challenging time for people who are reluctant to have in-home care but the manager and the team took time to answer all my parent's questions and queries and they went from being concerned and reluctant to receive care to looking forward to their regular visits within the first week! We use this type of care to augment the ongoing social services care that's provided for them as it's a far more personal and flexible type of care and it gives my parents a superior level of social interaction and friendship due to the highly personalised plan made for them. I cannot recommend or thank these people enough.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you very much for your kind words! Our carers really enjoy supporting your parents - a real pleasure!

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Current Review Score: 10.0 (9.961)

Overview of Review Score

The Review Score of 10 (9.961) out of 10 for Right at Home (Ilkley, Keighley & Skipton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.961 for Right at Home (Ilkley, Keighley & Skipton) is calculated as follows: ( (98 Excellents x 5) + (4 Goods x 4) ) ÷ 102 Ratings = 4.961

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Ilkley, Keighley & Skipton) is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (14)

Meet the Team (4)

Paresh

Paresh Mistry

Job Title: Managing Director

Joined: 2019

After over 10 years in the Financial Services sector as a Chartered Accountant, I felt it was time for a change! I wanted to do something where I would be contributing positively to the lives of others.


I have a genuine passion for working in the community and supporting people to live independently and with dignity within their own homes.


At Right at Home, we provide a minimum 1-hour person-centred visit where the client is at the heart of all we do. All our caregivers are well-trained, valued and supported. Our caregivers arrive when they say they will and get to know their clients, every caregiver will be specially selected for the client and introduced so no one will ever have a stranger in their home.


I am delighted to have the opportunity to deliver an outstanding quality service through Right at Home Ilkley, Keighley & Skipton where we can offer anything from companionship to 24/7 live-in care.

Samuel

Samuel Harrop

Job Title: Registered Manager

Joined: 2023

Samuel (Sam) joined Right at Home Ilkley, Keighley And Skipton in December 2023.


Following a successful career in sales, the COVID-19 pandemic prompted Sam to seek a role where he could make a meaningful difference in the local community.


This led Sam to the health and social care sector, where he discovered his passion for care. Over the past four years, his drive and dedication have allowed him to progress from Care Assistant to Senior Care Assistant and then on to Team Leader. Sam joined Right at Home Ilkley, Keighley And Skipton as Deputy Care Manager. He was then promoted to Care Manager and then Registered Manager.


Sam is committed to providing high-quality care and support to those in need.


Outside of work, Sam is passionate about healthy living, running, mountain biking and exercise and enjoys the outdoors.


Sam lives with his fiancé and two young daughters, aged 6 and 4, who keep him grounded and inspired every day.

Sophie

Sophie Winstanley

Job Title: Deputy Care Manager

Joined: 2024

Sophie joined Right at Home Ilkley, Keighley & Skipton as Deputy Care Manager in October 2024.


Before joining Right at Home, Sophie completed a Social Work degree and worked in Child protection for 2 years. Sophie has had various care roles over an 8-year period, from care assistant up to senior care positions. She also has a keen interest in dementia and wants to progress her understanding with further study in the future.


Outside of work, Sophie enjoys running, baking and exploring the Yorkshire Dales.

Caoimhe

Caoimhe Joyce

Job Title: Care Coordinator

Joined: 2021

Caoimhe (Keeva), is the Care Coordinator for Right at Home Ilkley, Keighley and Skipton.


Caoimhe initially worked in the hospitality sector in 2017 and started her care career in 2021. Towards the end of 2021, Caoimhe came across Right at Home and immediately resonated with our values. Caoimhe joined Right at Home as a CareGiver and has worked her way up to Care Coordinator. Caoimhe has a strong passion for supporting those in need and loves making a difference in people’s lives, seeing smiles on our client's faces.


As a Care Coordinator, Caoimhe's role is to make sure that all clients receive the high-quality care they deserve; ensuring their calls are covered with CareGivers they enjoy seeing and maintaining continuity. In addition, Caoimhe ensures that the well-being of our CareGivers is considered, ensuring work-life balance when planning the rota. The role does require problem-solving which Caoimhe thrives off - not every day is the same!


Caoimhe is originally from Manchester, however, has lived in North Yorkshire for several years. In her spare time, Caoimhe enjoys going on walks with her French Bulldog Geordie, relaxing and reading crime-based books, going to the gym and spending quality time with family who live in Northumberland. Caoimhe is also studying BA (Hons) in Criminology and Sociology- currently in her final year.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Ilkley, Keighley & Skipton) to verify any information. View our terms and conditions. Right at Home (Ilkley, Keighley & Skipton) has an Enhanced Service - more info.