Right at Home (Ilkley, Keighley & Skipton)

We have been happy with the carer who comes to sit with my husband, he is on time and my husband seems to enjoy his company. He does everything that is required of him. We are pleased we chose to use your company to help with my husband's care.

I have no hesitation in writing a review for all the Staff at Right at Home. From the first meeting with the Managing Director, we felt confident that we were being listened to and that anything that could be done to help would be. The whole team have provided excellent care for my parents over the past few months. They treated my Mum and Dad with dignity at all times and always came into their home with a smile and time to spend meeting all their needs.

Thank you.

I wish we hadn’t needed the agency support but I am so pleased Right at Home had the capacity to support my husband during his last few months.

Right at Home has provided excellent care over the last 2 years to my wife who has very late Parkinsons. The carers have been friendly and often funny cheering up my wife. Unfortunately she has reached the point of going into a full-time care home for specialised nursing.

We're very pleased with the service and would recommend without reservation.

Very impressed with the service from Right at Home Ilkley over the course of the past year, during which time they supported my father to continue living at home, despite his advancing dementia. Managers and caregivers alike have been consistently friendly, compassionate, supportive, prompt and responsive. It is an excellent service which I would not hesitate to recommend to anyone looking for care at home for themselves or a loved one.

We were kept informed of any changes by management on a regular basis.

I would certainly recommend Right at Home highly

Very kind and caring staff who provide an excellent quality of care suited to my needs.

Any feedback to me was carried out discreetly. Timekeeping was excellent and we were quickly notified about any traffic delays.

I have found every contact with Right at Home to be very pleasant. They obviously really care for their clients and take time to get the right client/carer matched. The carers who come to sit with my husband have been lovely and I feel he is being well looked after when I go out.

Right at Home have been providing care for my mother for the past month. We are delighted with the carer who is friendly, professional and efficient and the management team have excellent communication skills, keeping in regular contact with us to ensure we are happy with the service.

The carers really seem to care about my grandmother. They never rush and always have time to go the extra mile. Nan is very happy with her "new friends" and I'd recommend Right at Home to anyone who wants quality care. The management team are always quick in responding to queries and requests, they are also very good at providing feedback and improving their services.

My mum recently came out of hospital needing support in the mornings and evenings. All the carers have shown kindness towards mum and respect of her wish to be as independent as possible, within her capabilities. They have also watched her progress and been sensitive to her changing needs as mum has begun to recover. Friendly and professional carers and management. The communication and organisation has been great and taken a lot of stress out of a difficult time. Thank you Right at Home.

The carers are very polite and really do care, going the extra mile to make my mum more comfortable and happy every day.

Really excellent service from all the team right from our initial enquiry through to the visits from carers - friendly, professional, caring and flexible. Great communication at all times, and nothing has been too much trouble.

Following a recent stay in hospital I found myself in need of some support to aid my return home. I found the process of arranging support very easy and thankfully the team had someone available to support my discharge home from hospital. The support worker that was allocated to me was just excellent! He arrived promptly each day and was really flexible as to the support that I needed. Great companionship that helped overcome my first few days at home. I would thoroughly recommend the team to anyone needing some help when returning from an extended hospital stay! Thank you!

From the first initial contact with the agency, my enquiry was dealt with promptness of response, efficiency, care and sensitivity. The first assessment visit with the care manager to ascertain needs was also of a very high standard with great attention to detail to ensure that the correct carer was allocated to my mother. The carer(s) have been punctual in timekeeping, attentive, sensitive and responsive to the caring tasks. They have been of a very caring nature and increased my mother’s standard of living both physically and emotionally.

I am delighted by the flexible approach of the management. My situation is atypical but has been sensibly handled by the staff. My main carer is an absolute gem. She brings efficiency, flexibility and dignity to me, and that is priceless. The other carer is not as good and needs to understand the boundaries of what is essentially a professional relationship.

I am very satisfied with the care given to my husband. One lady is very helpful and is great with him. I can't thank her enough.