Caremark Elmbridge

Our previous care company had put us off carers. This company has completely transformed our view of care and how it should be run. They are truly excellent and I would thoroughly recommend them.

My wife and sister, in their 70's have been caring for Mum who is 101 yrs. She recently became bedridden and they could not cope with turning and changing mum. They were absolutely exhausted. From contacting GP on Monday, assessment for 24 hour homecare Tuesday which was agreed Friday. Amazingly care commenced at 3pm that day, 4 times a day and overnight. Caremark have been a lifesaver for us, everyone we have encountered have been professional, kind and understanding. The carers are first class and show my mother kindness and compassion. Thank you all.

The organisation is very efficient and responsive to my requests. The carers are efficient, very helpful and very pleasant.

We have been with Caremark for over 2 years and have found the carers to be thoughtful, kind and well organised. They are always respectful and professional.

Caremark care has been incredibly supportive of my Dad's needs. Their attention to detail has been impressive. Not resting on laurels their growth mindset demonstrated in their spirit of continuous improvement has been outstanding. I would definitely recommend their services.

Delighted with the service that the home care team offer my parents . Reassuring to know they are being cared for and their needs met. They are happy to assist at any time, short notice with additional support . Would highly recommend .

My husband was diagnosed with terminal cancer just 2 months ago with just months to live, so it's palliative care. Caremark are providing an excellent level of care both for my husband and to support me. The Carers are friendly, very helpful, keen to do things the way my husband likes, have adapted to my husband's sense of humour, they are just great. They have willing adjusted the evening time to suit us and they have noted the Carers we particularly gel with.

Also as mums only relative .Im so grateful for the support to me during some challenging times this year .

Caremark has been providing care for my father since February 2026. They came in with very short notice as we required immediate support for my father twice daily. All staff have been respectful, patient, professional and accommodating. We have always been reluctant to have carers into the home and we could not be more delighted with the service being provided for my father within our family home. We would highly recommend the care services provided and cannot thank staff enough for their kindness, warmth and care for my father as well as their consideration for my mother and our family dog too!

These people deserve a medal and more. They are kind, caring and very hard working in what can sometimes be a challenging situation. I don't know what we'd do without them. I would highly recommend them to those that need care.

Since leaving hospital in June 2025 under palliative care, your service has been brilliant. The carers have been extremely kind, thoughtful, helpful and respectful. After 9 months I am now much stronger and able to be more independent. I will miss them all dearly. Our chats and laughter. Thanking each and every one of you for everything you have done. Best wishes.

Many thanks to all.

Wonderful experience with Caremark Elmbridge while my parents are in need of some urgent extra care. Helpful and responsive office staff; kind, hard-working and respectful carers. Many thanks to all involved.

We discovered early on that our preference was for female Indian carers. It seemed that the caring culture was natural & that it was based on the respect that was installed in their lives had been for older & elderly people. They were polite & considerate at all times & looked after my wife with devotion. It helped me (her registered carer) greatly to have them (all 5 of them) in our home.

My mother needed a lot of care at home when she was discharged from hospital in a deteriorating condition. Her needs were very complex as she was newly confined to bed as well as having dementia. In addition her condition was changing from day to day. I cannot speak highly enough of the support we had from Caremark. The office staff were amazingly responsive to the frequent changes in care requirements and the often urgent need for additional care. The care staff were highly skilled and professional and kept my mother safe and reassured during what was a very difficult time. I consider myself very lucky to have had the services of such a capable, responsive and caring organisation.

Our dad sadly passed away at the age of 97 just after New Year 2026. Dad had been receiving care in his assisted living accommodation from the lovely Caremark team for a few years, and he and his daughters always very much appreciated the level of care he he received with genuine fondness. Dad was a real gentleman, but being blind, although very sharp mentally, he could from time to time express his frustrations, yet the ladies who cared for him always interacted with him with great patience and understanding. I have often told friends that the Caremark team treated dad as they would their own grandad. We remain very grateful to dad's current team, as well as his past carers. Thank you!

Caring is a physically and emotionally challenging job. It's 24/7, 365, and it takes a very special person to do it well. The Caremark team are kind and personable, have integrity, and have been supportive through thick and thin.

They completed tasks, like changing the bed, very quickly and neatly. There were a number of small tasks that they did without being asked.

The carers are mostly very kind, helpful and do all I want done. They help me shower and make my breakfast. Again most are friendly and chatty, which is what I like. I don't enjoy the carers who come but do not have any conversation. My main complaint is when carer or time has been changed and I've not been told. I understand circumstances can change at last minute but someone should phone and let me know.

The whole team looked after my mum, they are very reliable and the carers took the time with the client needs..I would like to say thank you to Caremark for doing everything. And recommend them .