Caremark Elmbridge

Unit 117 Image Court, 328-334 Molesey Road, Hersham, Walton-on-Thames KT12 3PD
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9.9 48 Reviews
  • Caremark Elmbridge, Walton-on-Thames
Caremark Elmbridge provides professional home care services tailored to your needs, enabling you to maintain your independence and keep living in your own home.

Working with a wide range of organisations across the community, Caremark Elmbridge offers services to adults and elderly people, those with physical disabilities, learning disabilities and respite for loved ones in need of a break.

Services, which are complemented by a 24-hour emergency call service, include live-in care, dementia care, specialist learning disabilities care, personal care, end of life care and much more depending on your needs.
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Care Provided by Caremark Elmbridge

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £32.95 – £36.25
  • Weekly Live-in Care Fees: £1575 – £1925

To find out more about our charges and services we provide, please get in touch with us.

These prices are only a guideline, please contact Caremark Elmbridge to find out the exact price for your requirements.

Contact Caremark Elmbridge to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Caremark Elmbridge to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Pradeep Shetty (CQC Nominated Individual)

Caremark Elmbridge Reviews (48)

9.9

Caremark Elmbridge has a Review Score of 9.9 (9.904) out of 10, based on 28 reviews in the last 2 years.
Over all time Caremark Elmbridge has 48 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Caremark Elmbridge
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Total of 48, showing 1-20
Review from Alison S (Daughter of Client) published on 19 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad sadly passed away at the age of 97 just after New Year 2026. Dad had been receiving care in his assisted living accommodation from the lovely Caremark team for a few years, and he and his daughters always very much appreciated the level of care he he received with genuine fondness. Dad was
a real gentleman, but being blind, although very sharp mentally, he could from time to time express his frustrations, yet the ladies who cared for him always interacted with him with great patience and understanding. I have often told friends that the Caremark team treated dad as they would their own grandad. We remain very grateful to dad's current team, as well as his past carers. Thank you!
Reply from Prajakta Karmarkar, Director at Caremark ElmbridgeThank you so much for taking the time to write such a thoughtful and moving message. We were deeply saddened to hear of your dad's passing and would like to extend our heartfelt condolences to you and your family.
Your description of how our carers treated your dad "as they would their own grandad" is especially touching, and we will be sure to share your feedback to our Team.
Messages like yours remind us why the work we do matters so much.
Thank you again for your kind words and trust over the years. Our thoughts are with you and your family at this difficult time.
The Caremark Team
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Review from Samuel F (Son of Client) published on 24 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring is a physically and emotionally challenging job. It's 24/7, 365, and it takes a very special person to do it well. The Caremark team are kind and personable, have integrity, and have been supportive through thick and thin.
Reply from Prajakta Karmarkar, Director at Caremark ElmbridgeWe are truly grateful for your kind words about the Caremark team. Knowing that our carers have been seen as kind, personable, and supportive through both the good times and the challenging ones is incredibly affirming. Integrity and compassion are values we hold very close, and it is heartening to hear that these have been reflected in the care you've experienced.
Your feedback will be shared with the team, who will take great pride and encouragement from your message. Thank you again for taking the time to acknowledge their dedication - it makes a real difference.
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Review from Jacky A (Client) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the girls who came to help me after I'd suffered a heart attack, followed by nine days in hospital, were polite, kind and helpful. They were also resourceful, in that when I asked them to (for example) empty the dishwasher, which had become a problem for me, they generally worked out where everything
was to go.
They completed tasks, like changing the bed, very quickly and neatly. There were a number of small tasks that they did without being asked.
Reply from Prajakta Karmarkar, Director at Caremark ElmbridgeThank you so much for your kind words. We're delighted to hear that our carers were able to support you following your hospital stay, and that you found them polite, kind, and helpful.We're especially pleased that they went the extra mile to take care of small tasks without being asked - this is exactly the standard of care we strive to provide. Your feedback means a lot, and we'll be sure to share your comments with the team.We wish you continued recovery and thank you again for taking the time to share your experience.
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Review from G H (Client) published on 19 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are mostly very kind, helpful and do all I want done. They help me shower and make my breakfast. Again most are friendly and chatty, which is what I like. I don't enjoy the carers who come but do not have any conversation. My main complaint is when carer or time has been changed and I've
not been told. I understand circumstances can change at last minute but someone should phone and let me know.
Reply from Prajakta Karmarkar, Director at Caremark ElmbridgeThank you for sharing your feedback with us. Were so pleased to hear that you find most of our carers kind, helpful, and supportive, and that you enjoy their friendly and chatty nature. Its great to know theyre helping you feel comfortable with your daily routine.Were very sorry to hear about the times when changes to carers or visit times havent been communicated to you. We completely understand how important it is to be kept informed, and you are right even when changes happen at the last minute, you should always receive a call to let you know. Well make sure this is followed up so that youre always kept updated.Thank you again for your valuable feedback it really helps us improve the service we provide.
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Review from Ruby A (Daughter of Client) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a great experience, Caremark was great with my mum, can't fault them in anyway. From the manager to the carers,
The whole team looked after my mum, they are very reliable and the carers took the time with the client needs..I would like to say thank you to Caremark for doing everything. And
recommend them .
Reply from Prajakta Karmarkar, Director at Caremark ElmbridgeDear Ruby
Thank you so much for your wonderful feedback. We are delighted to hear that you had such a positive experience with Caremark and that your mum received the care and support she needed.
Your kind words about the whole team, from the manager to the carers, mean a great deal to us. We are especially pleased to know that our carers took the time to understand and meet your mum's individual needs, and that you found the service reliable and supportive throughout.
Your appreciation will be shared with the entire team and will be a real encouragement to everyone involved.
The Caremark Team
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Review from J C (Son of Client) published on 7 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
All the carers were very nice and did their best to look after my mother who has dementia. In the end my mother's behaviour became very challenging but they were always very kind. My mother had to be moved into a carehome but I would like to thank the team for everything they did for her whilst they
looked after her at home (from around September 2024 until July 2025). Thank you.
Reply from Prajakta Karmarkar, Director at Caremark ElmbridgeThank you so much for your kind words. It was our privilege to care for your mother and to support both her and your family during this time. We understand how challenging dementia can be, and we are glad to know that our care and kindness made a difference. We wish your mother comfort in her new home and send our very best wishes to you and your family.
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Review from D P (Friend of Client) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We used care mark for my freind and would like to say very good and very caring company
They are very professional and really do take the stress away from home caring
As this can be a stressful thing for family members
Reply from Prajakta Karmarkar, Director at Caremark ElmbridgeThank you so much for your kind words and for taking the time to share your experience with Caremark. We are truly grateful for your feedback.We understand how challenging and stressful it can be to arrange care for a loved one, and we are so pleased to hear that our team was able to support you and your friend in a way that made a real difference. Providing compassionate, professional care and helping to ease the pressure on families is at the heart of what we do.If you ever need our support again in the future, please dont hesitate to get in touch.
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Review from Margaret M (Client) published on 1 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care
All carers kind considerate helpful.
Such a good company, nothing is too much trouble, feel I have gained friends.
Love and kindness
Thank you for being there. Highly recommended and feel fortunate!
Reply from Prajakta Karmarkar, Director at Caremark ElmbridgeThank you so much for your lovely words and kind recommendation! We are truly grateful to have been able to support you, and it means the world to us that you feel this way about our team. Building genuine, caring relationships is at the heart of what we do, and we are so pleased to know you feel youve gained friends through our care. We're always here for you.
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Review from Lee A (Son of Client) published on 28 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark Elmbridge have been amazing in helping us to care for my mum at home during her final few months. The professionalism and compassion shown by both management and carers has been faultless.
I can't recommend them highly enough.
Reply from Prajakta Karmarkar, Director at Caremark ElmbridgeThank you so much for your kind words. It was a privilege to support your mum and your family during such a meaningful time. We're truly grateful for your trust in us, and it means a great deal to know that our care made a difference. I'll be sure to share your lovely feedback with the whole team - it will mean the world to them. Wishing you and your family comfort and strength. Please don't hesitate to reach out if there's ever anything we can do.
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Review from Cecilia H (Mother of Client) published on 6 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy with the way Caremark Elmbridge looks after the needs of our son. The staff that go out with our son are truly one in a million going that extra mile to make sure our son is happy.
The company is very professional and always at hand should we have any problems.
Reply from Prajakta Karmarkar, Director at Caremark ElmbridgeThank you so much for your kind words and for sharing your experience with Caremark Elmbridge. Knowing that our staff go the extra mile and make a real difference in your son's life is incredibly rewarding. We also appreciate your recognition of our professionalism and responsiveness-it's our priority to be there whenever you need us. Thank you again for your trust and support!
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Review from Sarah M (Daughter of Client) published on 6 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Caremark Elmbridge have been amazing support for my elderly mother. They go above and beyond their role and always contact me and keep me updated with any changes to my mother's care or medication. On top of the daily care provided, they are also supporting my mother to enjoy community
time as she has isolated herself for the last 5 years. No one, even family members have been able to get my mother to leave her home however, she is now enjoying time out of her home again to get her nails done and potter around her local garden centre, thanks to the superb support and encouragement Caremark carers have given her. The change this has made to my mother's well-being is phenomenal. The manager is always available and nothing is ever too much trouble. I can't thank Caremark enough.
Reply from Prajakta Karmarkar, Director at Caremark ElmbridgeThank you so much for your kind words and for taking the time to share your experience with Caremark Elmbridge. It truly means the world to us to know that our team has made such a positive impact on your mother's life. I will be sure to pass on your lovely feedback to our carers and the team-they will be so pleased to hear how much their support has meant to you and your family. Thankyou for your thoughtful message.
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Review from Margaret B (Wife of Client) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been with Caremark Elmbridge for over a year now and we are very happy with the service they provide. The carers are supportive and sensitive to my husband's needs and the office staff are always friendly and helpful. I would highly recommend this company.
Reply from Prajakta Karmarkar, Director at Caremark ElmbridgeThank you for your kind words and for sharing your experience with Caremark Elmbridge. We are delighted to hear that you are happy with the service we provide and that both our carers and office staff have been supportive and helpful. We look forward to continuing to support you and your husband.
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Review from I H (Client) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very satisfactory. The management of the carers who are programmed to come is good. The staff are efficient and pleasant. Receiving the weekly rota is very helpful. (I cannot make this comment any longer).
Reply from Prajakta Karmarkar, Director at Caremark ElmbridgeThank you for your feedback. We're so pleased to hear that you find our service satisfactory and that our carers, management, and weekly rota system have been helpful to you. We truly appreciate your kind words and your trust in Caremark Elmbridge.
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Review from Julian M (Client) published on 3 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After suffering a fall in the summer and after release from hospital, I needed the assistance of carers for several weeks at home. I was pleased to find this local company and delighted at the service provided. The staff were always punctual in arriving and more than happy to take on chores that were
challenging for me at that time. They were sensitive to the fact that I was a recovering patient too. Although I must have met nearly half of the carers, most remembered the tasks required with me (and not required!). This was assisted by efficient note-taking/ sharing. Overall, an unexpectedly happy encounter and the admin side of the company was efficient and pleasant to deal with as well.
Reply from Prajakta Karmarkar, Director at Caremark ElmbridgeThank you so much for your kind and thoughtful feedback! We're delighted to hear that our team could provide the support you needed during your recovery. Its wonderful to know that our carers punctuality, attentiveness, and willingness to help made a positive impact. We always strive to ensure a smooth and personalized experience, and its heartening to hear that our note-sharing system contributed to meeting your needs effectively. Wishing you continued health and happiness!
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Review from J B (Daughter of Client) published on 17 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers that looked after my mum were very kind and friendly. They were competent and professional and helped Mum to calm down when she was anxious. My mum had dementia and needed a lot of reassurance at times. I was always able to contact the care team and when I called about anything they were
always kind and understanding. I would highly recommend Caremark.
Reply from Prajakta Karmarkar, Director at Caremark ElmbridgeThank you so much for your kind and thoughtful feedback. We are delighted that our care team provided your mum with the compassion, professionalism, and reassurance she needed. We understand how challenging it can be for families when a loved one has dementia, and we are committed to providing the best possible care. It's wonderful to know that you found our team approachable and supportive, especially when reaching out for assistance. Your recommendation of Caremark means a lot to us, and we will be sure to pass on your appreciation to the carers who looked after your mum. We are here to support you and your family in any way we can.
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Review from L B (Daughter of Client) published on 30 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff from Caremark Elmbridge have been visiting my mother for several years now, mainly to offer companionship and support with memory difficulties, but also to help with some chores. The staff who have become her regular carers are excellent, both skilled in dealing with her particular needs and genuinely
caring in the way they work with her. All the staff who have visited Mum have been professional, punctual, and utterly reliable. We have never been let down. The office staff are also very effective and proactive about contacting me if anything needs to be discussed. We feel very lucky to have such a good team helping us.
Reply from Prajakta Karmarkar, Director at Caremark ElmbridgeThank you so much for your kind feedback regarding the care provided to your mother by our team at Caremark (Elmbridge). We are delighted to hear that our staff have been able to offer the companionship, support and assistance your mother needs and that you have found them to be professional, punctual and reliable. Our carers and office staff strive to deliver the highest quality of care, and your words of appreciation mean a great deal to us. We are grateful for your recognition of their hard work and dedication. Thank you, once again, for your kind words.
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Review from Marina C (Daughter of Client) published on 26 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so grateful to Caremark for all the support and help over 3 and a half months for my parents. It hasn't been easy for the carers and management on top of the usual difficulties working with elderly people often with cognitive problems and physical decline, there was also a language barrier. For
me, as a single supporter of my old parents, the ongoing support from Caremark was beyond any praise. I felt I could discuss any problem even when possibly it wasn't really within their range of tasks. My parents now have gone to a care home and I will sincerely miss the lovely, caring people I have met. They have made life for my mum and dad so much better, helped me as a single person caring for 2 elderly people, and proved that professionalism still exists. I consider my parents and myself very lucky. I would recommend Caremark to anyone who is looking for assistance in looking after their loved ones. You will be in safe and very caring hands love.
Reply from Prajakta Karmarkar, Director at Caremark ElmbridgeThank you so much for your heartfelt feedback. We are truly touched by your kind words and are grateful for the opportunity to support your parents over the past three and a half months. Your appreciation for our carers and management means a lot to us. We strive to provide professional and compassionate care, and it is wonderful to know that you felt comfortable discussing any concerns with us, even those outside our typical range of tasks. While we will miss your parents dearly, we are heartened to know that they have moved to a care home and that we were able to make a difference in their lives. Your recommendation is the highest compliment we could receive.
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Review from Haider B (Son of Client) published on 23 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All we want for our loved ones is love and care and above all the empathy and understanding of their situation and Caremark Elmbridge have offered that to both my parents. They always showed that this wasn't just a job for them. The word care in this case can not be emphasised enough. From the manager,
who is a true empath to every one of the carers who attended in both their level of compassion and professionalism they delivered for us.
Reply from Prajakta Karmarkar, Director at Caremark ElmbridgeDear Haider, on behalf of the entire Caremark Elmbridge team, I wanted to extend our deepest gratitude for your incredibly kind and heartfelt feedback. We are truly honoured to have had the opportunity to care for your parents over the past few months. Your words beautifully capture the essence of what we strive to achieve at Caremark. Providing not only care but also empathy and understanding is at the heart of our mission. It means so much to us to know that this was reflected in the support we provided to your parents. Many thanks.
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Review from Stephen M (Client) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark have consistently and reliably provided for my needs as a person in need of support to maintain independent living over the course of the three years that I have known them. Their rota for care has always been prompt and I have always found it easy to form and maintain cordial relationships
with the carers sent to me, making it possible for me to be an active participant in the community. The office has always been very helpful and considerate when altering the rota the few times I have needed it altered for either my own medical needs or the needs of family members I have to look after. I would recommend them to anyone.
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Review from J H (Son of Client) published on 5 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely amazing caring staff who have a great ability to make my mother feel confident & special on every visit, keep up the good work. 
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Current Review Score: 9.9 (9.904)

Overview of Review Score

The Review Score of 9.9 (9.904) out of 10 for Caremark Elmbridge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.904 for Caremark Elmbridge is calculated as follows: ( (151 Excellents x 5) + (16 Goods x 4) ) ÷ 167 Ratings = 4.904
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Caremark Elmbridge is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (4)

Alice

Alice Walsh

Job Title: Registered Care Manager Joined: 2023

Profile and Bio coming soon.

Bhakti

Bhakti Kakadiya

Job Title: Care and Support Assistant & Coordinator Joined: 2022

I'm a dedicated and compassionate carer with a zest for life. My journey has been defined by three great passions: cooking, travelling, and helping others. As someone who believes in the power of care and kindness, I strive to make a difference in the lives of those I serve.

Shylet

Shylet Pawadyira

Job Title: Care and Support Assistant Joined: 2023

I'm a multifaceted individual driven by a profound love for literature, the rhythm of music, a knack for languages, and an unyielding commitment to making a positive impact on people's lives.


Languages are my window to the world. I speak English, Shona, Ndebele and Xhosa which has allowed me to connect with people from diverse backgrounds and appreciate the beauty of cultural diversity. I believe that languages bridge gaps and foster understanding.

Tracey

Tracey Dewart Karen

Job Title: Care and Support Assistant Joined: 2022

Tracey is an industrious and dedicated individual whose work ethic is truly commendable. With a strong focus on customer satisfaction, she consistently goes above and beyond to ensure that every client's needs are met with precision and care. Tracey approaches her tasks with a sense of urgency, delivering results promptly that exceed expectations.


Tracey is an industrious and dedicated individual whose work ethic is truly commendable.


With a strong focus on customer satisfaction, she consistently goes above and beyond to ensure that every client's needs are met with precision and care.
In essence, Tracey embodies the essence of diligence, customer-centricity, punctuality, and a penchant for cleanliness. Her unwavering commitment to excellence makes her an invaluable asset in any workplace, and her proactive approach to tasks ensures that every endeavour she undertakes is met with success.

Frequently Asked Questions about Caremark Elmbridge

What Type of Services does Caremark Elmbridge offer?

Caremark Elmbridge offers Home Care.

How many Carers does Caremark Elmbridge employ?

Caremark Elmbridge employs 27 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Elmbridge to verify any information. View our terms and conditions. Caremark Elmbridge has an Enhanced Service - more info.