Review from Sophie R (Daughter of Client) published on 8 March 2024
Submitted via Website • Report

Overall Experience

My mum has been taken care of really well. Her carer is very attentive and has helped a lot with rehabilitation after a horrible fall. Both Mum and I have been really pleased with the care she has received.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

It's great to hear that you've had such a positive experience with the staff at Caremark. Having attentive and accommodating caregivers can make a significant difference in the quality of care your mum receives. If you have any further feedback or requests, don't hesitate to continue communicating with the team at Caremark. Your input and insights are invaluable in shaping your mum's care plan and ensuring her continued well-being and satisfaction with the services provided.

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Review from June J (Daughter of Client) published on 7 March 2024
Submitted via Website • Report

Overall Experience

I have found the staff at Caremark really nice, helpful people. Whilst there have been numerous changes over time with my mum's care package the team at Caremark have always tried to accommodate her needs, and it is working well.
I have recently had a face-to-face meeting with staff at Caremark and

they have definitely listened to my requests and I am impressed so far.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

That's wonderful to hear! It's heartening to know that your mum has received excellent care and support from her caregiver, especially during a challenging time like rehabilitation after a fall. It's important to acknowledge and appreciate the dedication and compassion of caregivers who make a positive difference in the lives of their clients and their families. If you haven't already, expressing your gratitude and appreciation to the caregiver can mean a lot and serve as a source of motivation for them to continue their valuable work. I'm glad to hear that both you and your mum have had a positive experience with her caregiver.

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Review from Ann P (Daughter of Client) published on 29 February 2024
Submitted via Website • Report

Overall Experience

Caremark Elmbridge has an excellent Manager who really listens and has helped with all my Mum's care needs. She was excellent in keeping in touch with the GP and pharmacy ensuring her meds were reviewed and delivered on a timely basis. The Caremark carers are all lovely and were very kind and caring

towards my Mum. I am very grateful for the lovely care my Mum received from them. She has now gone into a Care Home for Respite care, and I am hoping and praying she can stay there as she now requires assistance with everything (dressing, personal care, etc).
Thank you to Caremark Elmbridge!

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

It's heart-warming to hear about the exceptional care your Mum received from Caremark Elmbridge. Having a manager who is attentive and proactive, along with kind and caring carers, makes a significant difference in the quality of life for those needing assistance. Wishing your Mum continued comfort and excellent care in her new environment.

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Review from Tony K (Cousin of Client) published on 13 February 2024
Submitted via Website • Report

Overall Experience

We found ourselves in an urgent situation with regard to my cousin as the local GP services were totally inadequate. Caremark responded with immediate help when requested and the care they provided at such short notice was excellent.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

I wanted to take a moment to express our sincere gratitude for the positive feedback you recently shared with us. We understand that finding reliable and timely care, especially in urgent situations, can be immensely challenging. We are committed to ensuring that our clients receive the highest quality of service, and I am thrilled to hear that we were able to meet your expectations.

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Review from J K (Daughter of Client) published on 11 October 2023
Submitted via Website • Report

Overall Experience

I have found all Caremark staff efficient, understanding, supportive and kind over the last year caring for my mum. In September a situation arose regarding my mum that was particularly stressful for me. The Caremark manager listened and empathised and did all she could and succeeded to resolve the

situation. The feeling I have always had is that we are working together for the best care for my mum. Things don't always go right, because that's life, but what I have found with Caremark is that they are always willing to listen to understand and do all they can to resolve the situation. As well as the excellent care my mum receives, their willingness to work with me is what I value the most.

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Review from B D (Son of Client) published on 25 September 2023
Submitted via Website • Report

Overall Experience

Caremark are currently visiting my mother 3 times a day. They attend to all her needs and always try and make the visit as easy as possible for her. Her mobility is very poor so they raise the bed and make sure the bed sheets are clean and she is as comfortable as possible. We have been very pleased

with the overall service Caremark offer and would recommend their services.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Thank you for taking the time to write feedback for the service we provide to your mum. Good reviews always go long way to motivate staff.

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Review from Colin L (Nephew of Client) published on 20 September 2023
Submitted via Website • Report

Overall Experience

Caremark have been looking after my uncle and aunt for a number of years, I have been involved for the last 2 years.
They do a great job.
Always easy to contact with any problems and always willing to help solve them.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Many thanks for sending this note of appreciation for all the great support that is provided by our team. I understand you have decided not to add any ratings for Value for Money as you would not know the cost.

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Review from Allan F (Husband of Client) published on 19 September 2023
Submitted via Website • Report

Overall Experience

Caremark Elmbridge have been able to meet our exacting requirements, with one regular and one relief carer who both meet specific language needs. I hoped that we might get a carer who could provide some companionship, but Caremark Elmbridge surpassed this with a carer who fully understands and empathises

with our cultural needs. Not only is our carer very pleasant-natured, she is very understanding and genuinely very caring. Thank you.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Thank you for taking time to appreciate the support that you receive from our support worker. Positive feedback helps and motivates our carers to deliver high standard care to all clients.

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Review from Maria Garcia V (Daughter of Client) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience

Had a meeting with the manager on 28/04/2023 regarding times that Mum's carers come, the time they spend with her, duties that are not carried out, communication problems in heating up food and with a member of staff (carer). Mum is tired of explaining to the carers what needs to be done!
I must stress

our concerns are not with all carers, only a certain number of individuals.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Thank you Maria for taking the time in writing this review. We understand initially there were hiccups in understanding how to use some of the equipment that are present in Mum's flat, however adding instructions for carer's ease has helped. Your mum who has full capacity and is capable of giving instructions to the carers, however, carers definitely get demoralised when there is constant intervention either by phone calls or by other means from other family members.

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Review from Mary B (Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience

The carers are always helpful and caring.

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Review from Ruth M (Wife of Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience

We are satisfied with Caremark's service in calling to give my husband medication while I am out.

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Review from P S (Father-in-law of Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience

So far so good!
Haven’t had any issues or problems with this care company. They have been very professional, friendly, punctual and caring. Never missed the rota and have always turned up on time. They follow the protocol and take the necessary measures to protect the client and themselves. They maintain

a high level of hygiene standards.
Highly recommended to anyone looking for a care service.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Thank you for taking the time to write a review and sending us valuable feedback. We strive to provide the best possible care to match clients' needs. Your words of appreciation motivate care and support assistants to continue with the good work they do.

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Review from Ian P (Client) assisted by family/friend published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience

I'm generally happy with my care, they are kind and competent.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Thank you for taking the time to send us your feedback. We appreciate and respect your comments.

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Review from Penny L (Daughter of Client) published on 8 November 2021
Submitted via Website • Report

Overall Experience

I have found the company extremely helpful and responsive to our requirements, with a good flexibility with regard to changes in routine or the need for additional care.
The initial review of my relative was thorough and I felt that this was respected when generating the care plan. It is also reassuring

that the managers do visit from time to time to review how things are going, so there is always an opportunity to feedback and for the staff to respond.
Overall we have been happy with the carers who have been attending to my relative - obviously now and again personalities do not gel, but again the company has responded to this. My only frustration is occasional, poor time-keeping on the part of some carers, but this is balanced out by the genuine care and consideration that the carers show to my relative.

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Review from Chris H (Cousin of Client) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience

Good service provided, however, communication could be improved.

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Review from Nicholas K (Son of Client) published on 8 September 2021
Submitted via Website • Report

Overall Experience

I have engaged and managed the services of Caremark Elmbridge for a period of nine months to provide three daily basic (wash/dress; feed and medicate) home care visits to my 94-year-old father. I have experienced a constant dissatisfaction in the level of service provided - scheduled visits occurring

over an hour late; carers regularly failing to carry out aspects of what is a 'simple' personal care plan e.g. missing medication, unable to work a key safe etc., as well as a constant failure on the part of the management to adequately address my concerns and improve service consistently.
In August 2021 I was left with no alternative but to cancel their services after an evening visit simply failed to take place; leaving my father alone for a period of 20 hours and placing him at considerable personal risk alone in the home as he fended for himself. This went unheeded until he informed his carer the following morning.
I would therefore urge you to exercise extreme caution in using this Agency.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Thank you for taking the time to share such a detailed review about your recent experience with Caremark Elmbridge. We are disheartened to hear that some elements of our service were disappointing to you. We have spoken in person regarding this issue and have made local authorities aware of this very uncommon situation that occurred where your relative was left unattended.
This is not the kind of service we aim to provide to our customers, however, we have a duty of care towards our carers. We had numerous feedback from carers that they were not treated with respect and were getting verbally abused by yourself.
We will miss looking after your relative, however any form of abuse towards our staff by clients family members is unacceptable.

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Review from Katie M (Daughter of Client) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience

The care staff who have come to the flat have been absolutely brilliant. The care staff have been extremely attentive, friendly and kind. They have encouraged my dad and supported him to enable his independence. However, we feel that the communication between the client and senior staff in the office

(or the appropriate individual) could have been a lot better. Notably there were some improvements right at the end from the client. My experience with the company has been okay. I feel the quality of service and care have been fantastic and far outweigh general admissions.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Thank you for having taken the time to provide us with your valuable feedback. We take all feedback on board, and will make necessary changes to the system.

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Review from Fiona W (Daughter of Client) published on 6 January 2021
Submitted via Website • Report

Overall Experience

My father needed emergency home care and Caremark Elmbridge was able to provide 24-hour live-in care at very short notice. They looked after my mother who has dementia while he was in and out of hospital and then for four weeks (including over Christmas) until it became necessary for both parents to

go into a nursing home. It was reassuring that only two live-in carers were used throughout the period, as this provided them with consistency. The management and organisation of the whole process was impeccable, despite the area being in Tier 4 Covid lockdown and I was kept fully informed and reassured of my parents' safety and wellbeing. I would like to thank the whole team at Caremark Elmbridge for their professional support throughout a difficult time for us all.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Thanks Fiona - We are so grateful for your kind words. Thanks for sharing your review with us and the community.

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Review from Lois K (Daughter of Client) published on 23 October 2020
Submitted via Website • Report

Overall Experience

Unable to input much feedback regarding the care given as my mother had not used carers before and she was not really wanting to have any carers at all but because she was dying, I would not have been able to cope with her care by myself. They were great support at a very difficult time and coped well

with her end of life a couple of weeks.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Thanks for taking the time to write a review. We appreciate your response.

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Review from James N (Son of Client) published on 21 October 2020
Submitted via Website • Report

Overall Experience

Great service, on-time, friendly and very helpful. I will use again. Good service.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Thanks, James, for kind words and taking time to write a review for Caremark Elmbridge.

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Caremark Elmbridge

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