Caremark Elmbridge

Unit 117 Image Court, 328-334 Molesey Road, Hersham, Walton-on-Thames KT12 3PD
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9.9 48 Reviews
  • Caremark Elmbridge, Walton-on-Thames
Caremark Elmbridge provides professional home care services tailored to your needs, enabling you to maintain your independence and keep living in your own home.

Working with a wide range of organisations across the community, Caremark Elmbridge offers services to adults and elderly people, those with physical disabilities, learning disabilities and respite for loved ones in need of a break.

Services, which are complemented by a 24-hour emergency call service, include live-in care, dementia care, specialist learning disabilities care, personal care, end of life care and much more depending on your needs.
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Care Provided by Caremark Elmbridge

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £32.95 – £36.25
  • Weekly Live-in Care Fees: £1575 – £1925

To find out more about our charges and services we provide, please get in touch with us.

These prices are only a guideline, please contact Caremark Elmbridge to find out the exact price for your requirements.

Contact Caremark Elmbridge to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Caremark Elmbridge to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Pradeep Shetty (CQC Nominated Individual)

Caremark Elmbridge Reviews (48)

9.9

Caremark Elmbridge has a Review Score of 9.9 (9.904) out of 10, based on 28 reviews in the last 2 years.
Over all time Caremark Elmbridge has 48 reviews.

Overall Experience
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Date Published
  • 48
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  • 28
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Reviewer Connection to Caremark Elmbridge
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Total of 48, showing 21-40
Review from Steve S (Son of Client) published on 22 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark have provided, and continue to provide, a varied rota of care for my 87-year-old mum. She is currently being attended to three times a day for personal care, meals and more recently medication management. I can't speak highly enough of everyone I've dealt with on the phone, through regular
correspondence and the carers I've had the privilege to meet personally. Very professional, very caring, value for money. I thank you all, your care and attention has been invaluable to my mum and indeed myself. I needed a lot of help with arranging certain criteria for my mum and there was never any hesitation, Caremark were there. Best wishes to Caremark.
Reply from Prajakta Karmarkar, Director at Caremark ElmbridgeThank you so much for taking the time to share your heartfelt feedback about the care provided to your mother by Caremark. It's truly heart-warming to hear about the positive impact our team has had on both your mother's well-being and your peace of mind. We're delighted to learn that our carers have been able to support your mother with personal care, meals, medication management, and more. Providing a varied rota of care tailored to individual needs is at the core of what we do and we're thrilled to hear that our services have been of such value to your family. Your kind words about the professionalism, compassion, and dedication of our staff mean the world to us.
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Review from Peter D (Son of Client) published on 17 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found myself needing to arrange care for my elderly mother with declining memory. I contacted several providers and met with a few. The representative from Caremark, who came to make an assessment visit, was very professional, and genuinely interested in fully understanding the whole situation. They
asked good and helpful probing questions, and were proactive in recommending the exact visit regime, and really helped me decide on visit durations and frequency. I found this very helpful, as I did not know what was best.
Care is reliably provided. I never have to worry if people are going to turn up. They are diligent at checking supplies of medicines and alerting to any upcoming shortages. A visit rota is published in advance and names of the carers are listed, which is helpful. Multiple people make the care visits, but there are some regulars which helps with continuity, which is important.
Office and administration support is really excellent, by email and telephone.
Reply from Prajakta Karmarkar, Director at Caremark ElmbridgeThank you immensely for sharing your experience with us regarding the care provided to your mother by Caremark. We deeply appreciate your trust in us and are grateful for the opportunity to support your family during this time. It brings us great joy to hear that our representative was able to assist you effectively during the assessment visit. Understanding the full scope of your mother's situation is crucial in tailoring our care services to meet her specific needs, and we're glad that our team member was able to provide valuable insights and guidance. Our office and administration teams work tirelessly to ensure that communication is seamless and support is readily available whenever you need it. We're committed to providing excellent service both over email and telephone, and we're glad that you've found our support to be helpful. Your satisfaction and the well-being of your family are our top priorities, and we're grateful for the opportunity to be of service.
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Review from David H (Husband of Client) published on 2 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
First-class, friendly service. They always listen to and act on any comment that we make. The carers are knowledgeable, very professional, considerate and extremely caring. We would recommend Caremark.
Reply from Prajakta Karmarkar, Director at Caremark ElmbridgeThank you immensely for taking the time to share your wonderful feedback about your experience with Caremark. We are genuinely delighted to hear that you received first-class, friendly service from our team. At Caremark, our primary goal is to provide exceptional care and support tailored to the unique needs of each individual we serve. Your words affirm that we are on the right track and serve as a source of encouragement for our dedicated team. Your recommendation means the world to us, as it reflects your confidence in our services. We will continue striving to exceed your expectations and those of all our clients, ensuring that Caremark remains synonymous with excellence in care.
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Review from Lydia E (Wife of Client) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have actually been using this service for the last seven months or so. It is very easy to get hold of the office and to arrange times etc. We have two main carers through Caremark who have been incredible. They are knowledgeable, very professional, considerate and extremely caring. Exceptional young
men and I really do not know what we would have done (or be doing now) without them. Highly recommend.
Reply from Prajakta Karmarkar, Director at Caremark ElmbridgeThank you so much for taking the time to share your experience with us! We are delighted to hear that you have found our service helpful and convenient over the past seven months. We truly appreciate your kind words about our office staff and carers from Caremark.
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Review from Sophie R (Daughter of Client) published on 8 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been taken care of really well. Her carer is very attentive and has helped a lot with rehabilitation after a horrible fall. Both Mum and I have been really pleased with the care she has received.
Reply from Prajakta Karmarkar, Director at Caremark ElmbridgeIt's great to hear that you've had such a positive experience with the staff at Caremark. Having attentive and accommodating caregivers can make a significant difference in the quality of care your mum receives. If you have any further feedback or requests, don't hesitate to continue communicating with the team at Caremark. Your input and insights are invaluable in shaping your mum's care plan and ensuring her continued well-being and satisfaction with the services provided.
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Review from June J (Daughter of Client) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the staff at Caremark really nice, helpful people. Whilst there have been numerous changes over time with my mum's care package the team at Caremark have always tried to accommodate her needs, and it is working well.
I have recently had a face-to-face meeting with staff at Caremark and
they have definitely listened to my requests and I am impressed so far.
Reply from Prajakta Karmarkar, Director at Caremark ElmbridgeThat's wonderful to hear! It's heartening to know that your mum has received excellent care and support from her caregiver, especially during a challenging time like rehabilitation after a fall. It's important to acknowledge and appreciate the dedication and compassion of caregivers who make a positive difference in the lives of their clients and their families. If you haven't already, expressing your gratitude and appreciation to the caregiver can mean a lot and serve as a source of motivation for them to continue their valuable work. I'm glad to hear that both you and your mum have had a positive experience with her caregiver.
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Review from Ann P (Daughter of Client) published on 29 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark Elmbridge has an excellent Manager who really listens and has helped with all my Mum's care needs. She was excellent in keeping in touch with the GP and pharmacy ensuring her meds were reviewed and delivered on a timely basis. The Caremark carers are all lovely and were very kind and caring
towards my Mum. I am very grateful for the lovely care my Mum received from them. She has now gone into a Care Home for Respite care, and I am hoping and praying she can stay there as she now requires assistance with everything (dressing, personal care, etc).
Thank you to Caremark Elmbridge!
Reply from Prajakta Karmarkar, Director at Caremark ElmbridgeIt's heart-warming to hear about the exceptional care your Mum received from Caremark Elmbridge. Having a manager who is attentive and proactive, along with kind and caring carers, makes a significant difference in the quality of life for those needing assistance. Wishing your Mum continued comfort and excellent care in her new environment.
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Review from Tony K (Cousin of Client) published on 13 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We found ourselves in an urgent situation with regard to my cousin as the local GP services were totally inadequate. Caremark responded with immediate help when requested and the care they provided at such short notice was excellent.
Reply from Prajakta Karmarkar, Director at Caremark ElmbridgeI wanted to take a moment to express our sincere gratitude for the positive feedback you recently shared with us. We understand that finding reliable and timely care, especially in urgent situations, can be immensely challenging. We are committed to ensuring that our clients receive the highest quality of service, and I am thrilled to hear that we were able to meet your expectations.
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Review from J K (Daughter of Client) published on 11 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found all Caremark staff efficient, understanding, supportive and kind over the last year caring for my mum. In September a situation arose regarding my mum that was particularly stressful for me. The Caremark manager listened and empathised and did all she could and succeeded to resolve the
situation. The feeling I have always had is that we are working together for the best care for my mum. Things don't always go right, because that's life, but what I have found with Caremark is that they are always willing to listen to understand and do all they can to resolve the situation. As well as the excellent care my mum receives, their willingness to work with me is what I value the most.
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Review from B D (Son of Client) published on 25 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark are currently visiting my mother 3 times a day. They attend to all her needs and always try and make the visit as easy as possible for her. Her mobility is very poor so they raise the bed and make sure the bed sheets are clean and she is as comfortable as possible. We have been very pleased
with the overall service Caremark offer and would recommend their services.
Reply from Prajakta Karmarkar, Director at Caremark ElmbridgeThank you for taking the time to write feedback for the service we provide to your mum. Good reviews always go long way to motivate staff.
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Review from Colin L (Nephew of Client) published on 20 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark have been looking after my uncle and aunt for a number of years, I have been involved for the last 2 years.
They do a great job.
Always easy to contact with any problems and always willing to help solve them.
Reply from Prajakta Karmarkar, Director at Caremark ElmbridgeMany thanks for sending this note of appreciation for all the great support that is provided by our team. I understand you have decided not to add any ratings for Value for Money as you would not know the cost.
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Review from Allan F (Husband of Client) published on 19 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark Elmbridge have been able to meet our exacting requirements, with one regular and one relief carer who both meet specific language needs. I hoped that we might get a carer who could provide some companionship, but Caremark Elmbridge surpassed this with a carer who fully understands and empathises
with our cultural needs. Not only is our carer very pleasant-natured, she is very understanding and genuinely very caring. Thank you.
Reply from Prajakta Karmarkar, Director at Caremark ElmbridgeThank you for taking time to appreciate the support that you receive from our support worker. Positive feedback helps and motivates our carers to deliver high standard care to all clients.
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Review from Maria Garcia V (Daughter of Client) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Had a meeting with the manager on 28/04/2023 regarding times that Mum's carers come, the time they spend with her, duties that are not carried out, communication problems in heating up food and with a member of staff (carer). Mum is tired of explaining to the carers what needs to be done!
I must stress
our concerns are not with all carers, only a certain number of individuals.
Reply from Prajakta Karmarkar, Director at Caremark ElmbridgeThank you Maria for taking the time in writing this review. We understand initially there were hiccups in understanding how to use some of the equipment that are present in Mum's flat, however adding instructions for carer's ease has helped. Your mum who has full capacity and is capable of giving instructions to the carers, however, carers definitely get demoralised when there is constant intervention either by phone calls or by other means from other family members.
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Review from Mary B (Client) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are always helpful and caring.
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Review from Ruth M (Wife of Client) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are satisfied with Caremark's service in calling to give my husband medication while I am out.
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Review from P S (Father-in-law of Client) published on 18 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
So far so good!
Haven’t had any issues or problems with this care company. They have been very professional, friendly, punctual and caring. Never missed the rota and have always turned up on time. They follow the protocol and take the necessary measures to protect the client and themselves. They maintain
a high level of hygiene standards.
Highly recommended to anyone looking for a care service.
Reply from Prajakta Karmarkar, Director at Caremark ElmbridgeThank you for taking the time to write a review and sending us valuable feedback. We strive to provide the best possible care to match clients' needs. Your words of appreciation motivate care and support assistants to continue with the good work they do.
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Review from Ian P (Client) assisted by family/friend published on 28 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm generally happy with my care, they are kind and competent.
Reply from Prajakta Karmarkar, Director at Caremark ElmbridgeThank you for taking the time to send us your feedback. We appreciate and respect your comments.
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Review from Penny L (Daughter of Client) published on 8 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have found the company extremely helpful and responsive to our requirements, with a good flexibility with regard to changes in routine or the need for additional care.
The initial review of my relative was thorough and I felt that this was respected when generating the care plan. It is also reassuring
that the managers do visit from time to time to review how things are going, so there is always an opportunity to feedback and for the staff to respond.
Overall we have been happy with the carers who have been attending to my relative - obviously now and again personalities do not gel, but again the company has responded to this. My only frustration is occasional, poor time-keeping on the part of some carers, but this is balanced out by the genuine care and consideration that the carers show to my relative.
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Review from Chris H (Cousin of Client) published on 7 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good service provided, however, communication could be improved.
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Review from Nicholas K (Son of Client) published on 8 September 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
I have engaged and managed the services of Caremark Elmbridge for a period of nine months to provide three daily basic (wash/dress; feed and medicate) home care visits to my 94-year-old father. I have experienced a constant dissatisfaction in the level of service provided - scheduled visits occurring
over an hour late; carers regularly failing to carry out aspects of what is a 'simple' personal care plan e.g. missing medication, unable to work a key safe etc., as well as a constant failure on the part of the management to adequately address my concerns and improve service consistently.
In August 2021 I was left with no alternative but to cancel their services after an evening visit simply failed to take place; leaving my father alone for a period of 20 hours and placing him at considerable personal risk alone in the home as he fended for himself. This went unheeded until he informed his carer the following morning.
I would therefore urge you to exercise extreme caution in using this Agency.
Reply from Prajakta Karmarkar, Director at Caremark ElmbridgeThank you for taking the time to share such a detailed review about your recent experience with Caremark Elmbridge. We are disheartened to hear that some elements of our service were disappointing to you. We have spoken in person regarding this issue and have made local authorities aware of this very uncommon situation that occurred where your relative was left unattended.
This is not the kind of service we aim to provide to our customers, however, we have a duty of care towards our carers. We had numerous feedback from carers that they were not treated with respect and were getting verbally abused by yourself.
We will miss looking after your relative, however any form of abuse towards our staff by clients family members is unacceptable.
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Current Review Score: 9.9 (9.904)

Overview of Review Score

The Review Score of 9.9 (9.904) out of 10 for Caremark Elmbridge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.904 for Caremark Elmbridge is calculated as follows: ( (151 Excellents x 5) + (16 Goods x 4) ) ÷ 167 Ratings = 4.904
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Caremark Elmbridge is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (4)

Alice

Alice Walsh

Job Title: Registered Care Manager Joined: 2023

Profile and Bio coming soon.

Bhakti

Bhakti Kakadiya

Job Title: Care and Support Assistant & Coordinator Joined: 2022

I'm a dedicated and compassionate carer with a zest for life. My journey has been defined by three great passions: cooking, travelling, and helping others. As someone who believes in the power of care and kindness, I strive to make a difference in the lives of those I serve.

Shylet

Shylet Pawadyira

Job Title: Care and Support Assistant Joined: 2023

I'm a multifaceted individual driven by a profound love for literature, the rhythm of music, a knack for languages, and an unyielding commitment to making a positive impact on people's lives.


Languages are my window to the world. I speak English, Shona, Ndebele and Xhosa which has allowed me to connect with people from diverse backgrounds and appreciate the beauty of cultural diversity. I believe that languages bridge gaps and foster understanding.

Tracey

Tracey Dewart Karen

Job Title: Care and Support Assistant Joined: 2022

Tracey is an industrious and dedicated individual whose work ethic is truly commendable. With a strong focus on customer satisfaction, she consistently goes above and beyond to ensure that every client's needs are met with precision and care. Tracey approaches her tasks with a sense of urgency, delivering results promptly that exceed expectations.


Tracey is an industrious and dedicated individual whose work ethic is truly commendable.


With a strong focus on customer satisfaction, she consistently goes above and beyond to ensure that every client's needs are met with precision and care.
In essence, Tracey embodies the essence of diligence, customer-centricity, punctuality, and a penchant for cleanliness. Her unwavering commitment to excellence makes her an invaluable asset in any workplace, and her proactive approach to tasks ensures that every endeavour she undertakes is met with success.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Elmbridge to verify any information. View our terms and conditions. Caremark Elmbridge has an Enhanced Service - more info.