Caremark Elmbridge

Unit 117 Image Court, 328-334 Molesey Road, Hersham, Walton-on-Thames KT12 3PD
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9.9 47 Reviews
  • Caremark Elmbridge, Walton-on-Thames
Caremark Elmbridge provides professional home care services tailored to your needs, enabling you to maintain your independence and keep living in your own home.

Working with a wide range of organisations across the community, Caremark Elmbridge offers services to adults and elderly people, those with physical disabilities, learning disabilities and respite for loved ones in need of a break.

Services, which are complemented by a 24-hour emergency call service, include live-in care, dementia care, specialist learning disabilities care, personal care, end of life care and much more depending on your needs.
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Care Provided by Caremark Elmbridge

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £32.95 – £36.25
  • Weekly Live-in Care Fees: £225 – £275

To find out more about our charges and services we provide, please get in touch with us.

These prices are only a guideline, please contact Caremark Elmbridge to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Pradeep Shetty (CQC Nominated Individual)

Caremark Elmbridge Reviews (47)

9.9

Caremark Elmbridge has a Review Score of 9.9 (9.907) out of 10, based on 27 reviews in the last 2 years.
Over all time Caremark Elmbridge has 47 reviews.

Overall Experience
  • 37
  • 7
  • 1
  • 1
  • 1
Date Published
  • 47
  • 8
  • 13
  • 27
  • 20
Reviewer Connection to Caremark Elmbridge
  • 16
  • 11
  • 8
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 47, showing 41-47
Review from Fiona W (Daughter of Client) published on 6 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father needed emergency home care and Caremark Elmbridge was able to provide 24-hour live-in care at very short notice. They looked after my mother who has dementia while he was in and out of hospital and then for four weeks (including over Christmas) until it became necessary for both parents to
go into a nursing home. It was reassuring that only two live-in carers were used throughout the period, as this provided them with consistency. The management and organisation of the whole process was impeccable, despite the area being in Tier 4 Covid lockdown and I was kept fully informed and reassured of my parents' safety and wellbeing. I would like to thank the whole team at Caremark Elmbridge for their professional support throughout a difficult time for us all.
Reply from Prajakta Karmarkar, Director at Caremark Elmbridge
Thanks Fiona - We are so grateful for your kind words. Thanks for sharing your review with us and the community.
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Review from Lois K (Daughter of Client) published on 23 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Unable to input much feedback regarding the care given as my mother had not used carers before and she was not really wanting to have any carers at all but because she was dying, I would not have been able to cope with her care by myself. They were great support at a very difficult time and coped well
with her end of life a couple of weeks.
Reply from Prajakta Karmarkar, Director at Caremark Elmbridge
Thanks for taking the time to write a review. We appreciate your response.
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Review from James N (Son of Client) published on 21 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Great service, on-time, friendly and very helpful. I will use again. Good service.
Reply from Prajakta Karmarkar, Director at Caremark Elmbridge
Thanks, James, for kind words and taking time to write a review for Caremark Elmbridge.
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Review from Jenny E (Daughter of Client) published on 1 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were so lucky to find Caremark Elmbridge when my mother's health suddenly deteriorated to the point she could not be left unattended. The Director at Caremark Elmbridge responded quickly to our call for a live in carer for just a few days while we arranged respite care and we were immediately impressed
by her professionalism and caring manner. She found us a live in carer who was perfect, relieving my sister and I of much worry and sleepless nights. Most importantly my mum loved her. We could find no fault with the support we received and have no hesitation in recommending the Director and her colleague.
Reply from Prajakta Karmarkar, Director at Caremark Elmbridge
Thank you so much for your kind words, Jenny.
We are very pleased to see the feedback received from your end.
Caremark Elmbridge really appreciates you taking the time out to share your experience…read more
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Review from Debby D (Daughter of Client) published on 24 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The level of service and care given to my dad over his final days was extremely good. I found the staff very helpful and nothing was too much for them. They made Daddy very comfortable, dignified and gave me peace of mind that he was being well cared for.
Reply from Prajakta Karmarkar, Director at Caremark Elmbridge
It was a pleasure serving your dad. I still remember the big smile on his face after seeing his Granddaughter, "Memories to treasure"
I really appreciate you taking the time to share your feedback…read more
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Review from Allun T (Friend of Client) published on 28 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were left in a very difficult position when a previous care provider gave short notice that they would no longer be providing care for my elderly friend.
I met a representative of the new care company and was very impressed by her demeanour for someone so relatively young and also noted that she
immediately struck up a good rapport with my friend.
The carers display consistent professionalism every day that they attend my friend, and they also talk to her like a fellow human being, not someone who they happen to be caring for.
All in all, I like to think that the relationship between my friend and her new carers will be a long one.
Reply from Prajakta Karmarkar, Director at Caremark Elmbridge
Thank you very much for your review, we hope for very long successful collaboration. We at Caremark Elmbridge take feedback very positively and will always go above and beyond expectations to look…read more
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Review from Tim S (Son of Client) published on 6 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark Elmbridge have been extremely flexible in changing the services they were originally scheduled to do, when my father came out of hospital following radiotherapy for cancer of the larynx. This has included agreeing to training to provide additional new services that became necessary as the initial
care required changed.
As a first time user of care services, they have relieved some of the anxiety associated with moving from hospital to home, and have kept me updated of any concerns they have had during visits, and developed a rapport with my parents.
I can't comment on value for money as given the demand for services we weren't able to get any comparisons at time of discharge but understand the charges are in line with other providers.
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Current Review Score: 9.9 (9.907)

Overview of Review Score

The Review Score of 9.9 (9.907) out of 10 for Caremark Elmbridge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.907 for Caremark Elmbridge is calculated as follows: ( (146 Excellents x 5) + (15 Goods x 4) ) ÷ 161 Ratings = 4.907
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Elmbridge is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (4)

Alice

Alice Walsh

Job Title: Registered Care Manager Joined: 2023

Profile and Bio coming soon.

Bhakti

Bhakti Kakadiya

Job Title: Care and Support Assistant & Coordinator Joined: 2022

I'm a dedicated and compassionate carer with a zest for life. My journey has been defined by three great passions: cooking, travelling, and helping others. As someone who believes in the power of care and kindness, I strive to make a difference in the lives of those I serve.

Shylet

Shylet Pawadyira

Job Title: Care and Support Assistant Joined: 2023

I'm a multifaceted individual driven by a profound love for literature, the rhythm of music, a knack for languages, and an unyielding commitment to making a positive impact on people's lives.


Languages are my window to the world. I speak English, Shona, Ndebele and Xhosa which has allowed me to connect with people from diverse backgrounds and appreciate the beauty of cultural diversity. I believe that languages bridge gaps and foster understanding.

Tracey

Tracey Dewart Karen

Job Title: Care and Support Assistant Joined: 2022

Tracey is an industrious and dedicated individual whose work ethic is truly commendable. With a strong focus on customer satisfaction, she consistently goes above and beyond to ensure that every client's needs are met with precision and care. Tracey approaches her tasks with a sense of urgency, delivering results promptly that exceed expectations.


Tracey is an industrious and dedicated individual whose work ethic is truly commendable.


With a strong focus on customer satisfaction, she consistently goes above and beyond to ensure that every client's needs are met with precision and care.
In essence, Tracey embodies the essence of diligence, customer-centricity, punctuality, and a penchant for cleanliness. Her unwavering commitment to excellence makes her an invaluable asset in any workplace, and her proactive approach to tasks ensures that every endeavour she undertakes is met with success.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Elmbridge to verify any information. View our terms and conditions. Caremark Elmbridge has an Enhanced Service - more info.