Home Instead Hereford is part of the national Home Instead office group, which has over 265 offices nationally, with nearly 40% rated Outstanding by the CQC, compared to a sector average of just 5%. Their core service offerings are companionship, home help, and personal care, with a big emphasis on individual, person-centred care which enhances the quality of life for its older people, so all care support is highly-personalised.
Care can...
Home Instead Hereford is part of the national Home Instead office group, which has over 265 offices nationally, with nearly 40% rated Outstanding by the CQC, compared to a sector average of just 5%. Their core service offerings are companionship, home help, and personal care, with a big emphasis on individual, person-centred care which enhances the quality of life for its older people, so all care support is highly-personalised.
Care can be bought by the hour and increased as care needs increase, without long-term commitment, right through to Live In care, where a carer lives with you, offering 1:1 support, 22 hours a day, 7 days a week, typically changing over once a fortnight. This far greater support than care homes can typically offer, in and out of the home.
Care Professionals are recruited primarily for their high personal values and are trained in doing so much more than simple, but very important, care tasks, focusing on the genuinely caring relationship with its Clients, alongside the practical tasks of care. Awarded the Princess Royal Training Award, they offer City & Guilds-assured training in Dementia and End-of-Life care and are the only homecare provider to have this accreditation.
If Clients are able to leave their homes, then the care will include, at the Client's choice, doing all the things which Clients enjoy, or used to enjoy, doing, but now with a little help. Knowing clients are receiving this person-centred care also gives family and loved ones great peace of mind, knowing those closest to them are being well cared for.
Very often, they become an extended member of the family, stepping in, as needed, for anything in the daily life of Mum or Dad. They also offer a range of technology which provides 24/7 assurance that Mum or Dad is OK, when there may be no-one else in their house, or technology which allows video calls with loved ones and sharing of photos.
Care Provided by Home Instead (Hereford)
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Nursing/Nurse Led Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
60 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Nursing / Nurse Led Care
PEG Feeding
Stoma Care
Medication Assistance (Intravenous)
Wound Dressing
Catheter Care
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£34.95 - £36.95
Weekly Live-in Care
£1,862 - £1,862
The company pays good and market-leading rates of pay to care staff, to secure the best care staff available, in line with the premium and holistic care, which has allowed the team to grow very successfully, for the benefit of clients.
The price(s) shown are provided by the agency. Contact Home Instead (Hereford) for full pricing details and T&Cs.
Contact Home Instead (Hereford) to get a personalised quote:
Home Instead (Hereford) has a Review Score of 9.6 (9.647) out of 10, based on 12 reviews in the last 2 years. Over all time Home Instead (Hereford) has 41 reviews.
Review from Nick F (Son of Client) published on 10 March 2020 Submitted via Website•
Overall Experience
On behalf of my family, I would like to pass on my thanks to the team at Home Instead Hereford. My father is 94 and suffers from speech aphasia but is generally in pretty good shape for a man of his age. We realised last autumn that he needed companionship and general support and, having used a...
On behalf of my family, I would like to pass on my thanks to the team at Home Instead Hereford. My father is 94 and suffers from speech aphasia but is generally in pretty good shape for a man of his age. We realised last autumn that he needed companionship and general support and, having used a couple of care agencies before for our mother in her final years, interviewed three care agencies. It was clear to us that the only team that was likely to be able to provide the required standards of personalised, sensitive and appropriate care and companionship for Dad was Home Instead. As it turned out, the team has exceeded our expectations. We are seriously impressed with their flexibility and constructive support but most of all with the humanity and ethos of the team. I have no hesitation in recommending Home Instead. If only all agencies could be like this.
↩Reply from Andrew Wood, Director & Owner at Home Instead (Hereford)
Nick, we are truly delighted to receive this feedback and thank you for taking the time and trouble to write it. The very greatest reward for any of us providing care and companionship, and particularly those delivering it at the frontline, is to know that our personalised attention and concern has...
Nick, we are truly delighted to receive this feedback and thank you for taking the time and trouble to write it. The very greatest reward for any of us providing care and companionship, and particularly those delivering it at the frontline, is to know that our personalised attention and concern has at least, or even exceeded, rightly high expectations. We are grateful and want to be entrusted, to be, that extended member of the family, and it is our honour to look after your father's welfare.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 April 2025
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Home Instead (Hereford).
There are no accreditations posted yet for Home Instead (Hereford).
Meet the Team (2)
Natalie CookeJob Title Registered Manager & OwnerJoined 2019
I started my career in private home care in 2006 and, since then, my passion and enthusiasm to work with the elderly and vulnerable adults have only...
I started my career in private home care in 2006 and, since then, my passion and enthusiasm to work with the elderly and vulnerable adults have only increased. I began as an on-call operator and worked my way up to become a Registered Manager of a branch and then an Area Manager, looking after several branches. I started a home care office from nothing in Gloucester and grew it to over 1,000 hours of care a week, in less than 2 years, maintaining the highest retention of care staff.
Being the Registered Care Manager and Director at Home Instead Senior Care in Hereford gives me a wonderful opportunity to have a positive impact on the clients we care for and keeps me closer to the ground and available to our clients and CAREGivers. I'm responsible for the day-to-day organisation of the services we provide, and I attend client consultations and love getting to know every one of our clients!
I look forward to every consultation and the opportunity to find solutions, ensuring our clients’ emotional and physical well-being is respected and cared for at all times.
When I am not at work, I am kept busy by my 3 children, 4 dogs, my parents (who live with us) and my husband, from being a taxi driver, ensuring my children attend clubs, college, school, and outings, to endless baskets of laundry. I am still trying to figure out how they each wear 4 outfits in a day! Working in care and being a mum to teenagers keeps life exciting; I would not do anything else. Being a part of the Home Instead Senior Care family, one of the most trusted care companies in the United Kingdom, is both a privilege and an honour.
Hanna WalkerJob Title Operations ManagerJoined 2025
I'm passionate about building strong, supportive teams and ensuring the highest standard of care is delivered. My background in recruitment and...
I'm passionate about building strong, supportive teams and ensuring the highest standard of care is delivered. My background in recruitment and operations brings a unique understanding of how to attract the right people and empower them to do their best work.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Hereford) to verify any information. View our terms and conditions. Home Instead (Hereford) has an Enhanced Service -what an Enhanced Service includes.
