JohnJasper Care is independently owned and managed by professionals, including social workers, with decades of experience within health and social care home-care services.
Their rates are very competitive with exceptional care management support. Their knowledge and expertise can support you or your loved one through providing excellent person-centred care, along with sharing their excellent knowledge of adult and children's support services in order to support maintaining clients' health, independence and lifestyle...
JohnJasper Care is independently owned and managed by professionals, including social workers, with decades of experience within health and social care home-care services.
Their rates are very competitive with exceptional care management support. Their knowledge and expertise can support you or your loved one through providing excellent person-centred care, along with sharing their excellent knowledge of adult and children's support services in order to support maintaining clients' health, independence and lifestyle choices.
Staff and client feedback is continually high and they are committed to providing a service which staff are proud to represent.
Core Values
At JohnJasper Care, they believe that true success comes from knowing who you are and staying true to it. As they continue to grow and evolve, they’re proud to share the values that have shaped their journey and continue to guide them every day: Compassion, Integrity, and Respect.
Compassion is at the heart of how they care for their clients and for their team. Whether it’s supporting someone through a vulnerable moment or encouraging a colleague on their professional journey, they’re here to uplift, empower, and walk alongside them.
Integrity means doing the right thing - always. In every decision and action, they lead with honesty, transparency, and ethical responsibility.
Respect drives them to honour the dignity and individuality of every person they support and work with. They celebrate differences and place people’s needs and choices at the centre of all they do.
These values aren’t just words, they’re woven into everything they do. They are the pillars of their culture, the reason behind their growth, and the promise they make to everyone they care for and work with.
Care Provided by JohnJasper Care
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
15 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Children (0-18)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £27.09
The price(s) shown are provided by the agency. Contact JohnJasper Care for full pricing details and T&Cs.
Contact JohnJasper Care to get a personalised quote:
Review from Liz K (Daughter of Client) published on 21 August 2026 Submitted via Website•
Overall Experience
My father has been under JohnJasper Care since last year . The care he gets from his careers is second to none .Nothing is too much for them. My father had been in and out of hospital a few times they have always kept in touch and had carers there when he had gone home .He is at the stage where he...
My father has been under JohnJasper Care since last year . The care he gets from his careers is second to none .Nothing is too much for them. My father had been in and out of hospital a few times they have always kept in touch and had carers there when he had gone home .He is at the stage where he needs assistance with eating and drinking and the carers do this patiently I can not thank them enough everyone truly seems to care about him.A big thank you to JohnJasper team x
↩Reply from Victoria Butterfield, Care coordinator training lead at JohnJasper Care
Thank you so much for taking the time to share such heartfelt feedback about the care your father has received from the JohnJasper Care team. Your kind words truly mean so much to us.
It has been a genuine privilege to care for and support your father over the past year. We understand how worrying...
Thank you so much for taking the time to share such heartfelt feedback about the care your father has received from the JohnJasper Care team. Your kind words truly mean so much to us. It has been a genuine privilege to care for and support your father over the past year. We understand how worrying it can be when a loved one is admitted to hospital, so we are especially pleased to hear that the regular communication from our team and the arrangements made for his return home gave you and your family some reassurance. As your father's needs have changed, our carers have remained committed to supporting him with kindness, dignity and patience. Helping him with eating and drinking is an important part of his care, and we are grateful to know that the compassion shown by the team has made a positive difference to him and to your family.
We will make sure your wonderful comments are shared with all the carers involved in your father's care. They will be deeply touched to know that their d
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Review from M H (Client / Service User) published on 14 July 2026 Submitted via Postal Card•
Overall Experience
At first I was nervous at using home care but I have been more than pleased and glad I joined up with them.
At first I was nervous at using home care but I have been more than pleased and glad I joined up with them.
↩Reply from Victoria Butterfield, Care coordinator training lead at JohnJasper Care
Thank you so much for taking the time to share your experience with us.
We understand that starting home care can feel like a big step, so we're delighted to hear that any initial nerves were quickly put at ease. It means a great deal to know that you've been pleased with the support you've...
Thank you so much for taking the time to share your experience with us. We understand that starting home care can feel like a big step, so we're delighted to hear that any initial nerves were quickly put at ease. It means a great deal to know that you've been pleased with the support you've received and are glad you chose JohnJasper Care.
Your kind words will be shared with our team, who work hard every day to provide compassionate, respectful, and high-quality care. Thank you for placing your trust in uswe're proud to be part of your journey and look forward to continuing to support you.
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Review from C H (Wife of Client) published on 9 July 2026 Submitted via Website•
Overall Experience
I have used John Jasper Care for my husband's care since he came home from hospital at the end of March. He has been bed bound.
All the carers without exception have been absolutely wonderful. They always greet him so cheerfully every visit and gained his trust very quickly. They have also...
I have used John Jasper Care for my husband's care since he came home from hospital at the end of March. He has been bed bound. All the carers without exception have been absolutely wonderful. They always greet him so cheerfully every visit and gained his trust very quickly. They have also supported me with advice which is very much appreciated. If I have had a query I know I can ask for advice anytime day or night. The carers who have looked after my husband have been of the highest calibre. I thank each and every one from the bottom of my heart. At the beginning of this journey I didn't think I could cope but with their advice and care I hope I have succeeded.
Thank you very very much.
↩Reply from Victoria Butterfield, Care coordinator training lead at JohnJasper Care
Thank you so much for your heartfelt review. Your kind words mean the world to our team.
We know how difficult it was bringing your husband home from hospital, and we are honoured that you trusted JohnJasper Care to support you both. It is wonderful to hear that our carers quickly gained your...
Thank you so much for your heartfelt review. Your kind words mean the world to our team. We know how difficult it was bringing your husband home from hospital, and we are honoured that you trusted JohnJasper Care to support you both. It is wonderful to hear that our carers quickly gained your husband's trust and that their kindness, compassion and cheerful approach have made such a positive difference. Your comment about not thinking you could cope at the beginning of this journey, but now feeling you have succeeded, is incredibly touching. Please remember that your own strength and dedication have played a huge part, and we are privileged to have supported you along the way.
We will ensure your lovely feedback is shared with every member of the team. Thank you again for your trust and for allowing us to care for your husband.
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Review from Julie B (Daughter of Client) published on 9 April 2026 Submitted via Website•
Overall Experience
The team have been absolutely amazing-they can't do enough for my dad. We truly don't know how we would have coped without this incredible group of people. My Dad looks forward to them coming in every few hours. Giving us chance to do what we need to
The team have been absolutely amazing-they can't do enough for my dad. We truly don't know how we would have coped without this incredible group of people. My Dad looks forward to them coming in every few hours. Giving us chance to do what we need to
↩Reply from Victoria Butterfield, Care coordinator training lead at JohnJasper Care
Thank you so much Julie for your message it means a great deal to all of the team
We are truly honoured to be able to support your dad and your family at such an important time. It is especially lovely to hear that your dad looks forward to the team visiting him throughout the day, as building...
Thank you so much Julie for your message it means a great deal to all of the team
We are truly honoured to be able to support your dad and your family at such an important time. It is especially lovely to hear that your dad looks forward to the team visiting him throughout the day, as building those warm and trusting relationships means so much to us.
We also understand how important it is for family members to have a little time to manage daily life, rest, and take care of themselves, knowing their loved one is being cared for with compassion and dignity. We are so pleased that our team has been able to give you that reassurance and support.
Thank you again for taking the time to share your experience. Your feedback will mean so much to the team, and we are very grateful to have been able to be there for you all.
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Review from Simon W (Son of Client) published on 13 January 2026 Submitted via Website•
Overall Experience
My father has Alzheimer's Disease, and had injured himself in a fall at home. My mother has limited mobility, so we were worried about them both when he was coming out of hospital.
We were worried that dad might struggle to accept carers visiting the home, and having helps with things like his...
My father has Alzheimer's Disease, and had injured himself in a fall at home. My mother has limited mobility, so we were worried about them both when he was coming out of hospital. We were worried that dad might struggle to accept carers visiting the home, and having helps with things like his toileting hygiene or showers. We needn't have worried. From the moment the first carer came to their house, we met people who were happy in their job, knew what they were doing, and knew how to be friendly. They all struck up a good relationship with my dad, made him laugh, and cheered us all up. Their positive mental mindset was just one of the great things they brought to my parents' house.They were all professional in the care they have given my dad, and they never seem to be rushing to get the job done, they give him all the time in the world.
Thank you to Mark the supervisor for the visit and the follow up phone call. Thank you to all the wonderful people who have looked after my dad.
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Review from A W (Client / Service User) published on 12 January 2026 Submitted via Website•
Overall Experience
John Jasper is a company worthy of consideration for providing all types of care. Regular management discussions / reviews have improved and allow clients to feel valued. This also applies to contact with Local Council I.e. Occupational Health and Social Services.
Arrangements in place for all...
John Jasper is a company worthy of consideration for providing all types of care. Regular management discussions / reviews have improved and allow clients to feel valued. This also applies to contact with Local Council I.e. Occupational Health and Social Services. Arrangements in place for all staff to provide ID at each visit. Medication records / provision expertly maintained. Staff are polite, helpful and respectful - they listen to instructions and ask questions if unsure. Weekly rosters showing visit times and carer(s) attending are available to help client's / family arrange their lives.
Would like to end by reiterating that John Jasper is a company worthy of contacting when considering care issues.
↩Reply from Alex Richardson, Operations & Talent Manager at JohnJasper Care
Thank you very much for taking the time to share such a thoughtful and detailed review.
We're really pleased to hear that the regular management discussions and reviews have helped you feel valued, and that our communication with Local Council teams has been positive. It's also reassuring to know...
Thank you very much for taking the time to share such a thoughtful and detailed review. We're really pleased to hear that the regular management discussions and reviews have helped you feel valued, and that our communication with Local Council teams has been positive. It's also reassuring to know that our procedures around staff identification, medication management, and weekly rosters are making a meaningful difference for you. Your comments about our carers being polite, respectful, and willing to listen mean a great deal to us, as this reflects the standards of care we continually strive to uphold.
Thank you again for your kind words and for recommending John Jasper. We truly appreciate your feedback and the trust you've placed in us.
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Review from Phoebe C (Daughter of Client) published on 7 January 2026 Submitted via Website•
Overall Experience
We cannot thank John Jasper Care enough for the incredible care they provided to my mum. From the very beginning, Mark and the team have been truly amazing in supporting us and caring for our disabled mum who has been struggling with her mental health. Communication with the family was excellent,...
We cannot thank John Jasper Care enough for the incredible care they provided to my mum. From the very beginning, Mark and the team have been truly amazing in supporting us and caring for our disabled mum who has been struggling with her mental health. Communication with the family was excellent, which gave us real peace of mind during what was a very difficult time. We are incredibly grateful for everything John Jasper Care did and would recommend them to anyone looking for high-quality, compassionate care.
↩Reply from Alex Richardson, Operations & Talent Manager at JohnJasper Care
Thank you so much, Phoebe, for taking the time to share such a thoughtful and heartfelt review.
We are truly grateful for your kind words and for trusting John Jasper Care to support your mum during what we understand was a very challenging time for your family. Providing compassionate,...
Thank you so much, Phoebe, for taking the time to share such a thoughtful and heartfelt review.
We are truly grateful for your kind words and for trusting John Jasper Care to support your mum during what we understand was a very challenging time for your family. Providing compassionate, dignified care-particularly when someone is living with both disability and mental health difficulties-is something we take very seriously, and it means a great deal to know that our approach made a positive difference.
We will be sure to pass on your thanks to Mark and the wider team, who will be deeply encouraged by your feedback. Maintaining clear and consistent communication with families is a priority for us, so we are pleased this helped give you peace of mind.
Thank you again for your recommendation. We wish you and your mum all the very best going forward.
Kind regards,
The John Jasper Care Team
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Review from A G (Daughter of Client) published on 15 December 2025 Submitted via Website•
Overall Experience
John Jasper took over the care for my mother, from another organisation, after a complaint. I found the communication from John Jasper to be exceptional, from the first initial meeting right up until the end of their care. Their carers and management went above and beyond for our mum, and I would...
John Jasper took over the care for my mother, from another organisation, after a complaint. I found the communication from John Jasper to be exceptional, from the first initial meeting right up until the end of their care. Their carers and management went above and beyond for our mum, and I would highly recommend John jasper in future for anyone needing care for an elderly frail relative. Thank you
↩Reply from Alex Richardson, Operations & Talent Manager at JohnJasper Care
Thank you so much for taking the time to leave such a thoughtful and heartfelt review. We are truly grateful for your kind words and for placing your trust in John Jasper during what we know can be a very challenging time for families.
We're delighted to hear that our communication, carers, and...
Thank you so much for taking the time to leave such a thoughtful and heartfelt review. We are truly grateful for your kind words and for placing your trust in John Jasper during what we know can be a very challenging time for families. We're delighted to hear that our communication, carers, and management team made a positive difference for your mum and for your family. Providing compassionate, respectful, and person-centred care is at the heart of everything we do, and it means a great deal to know that our team went above and beyond to support your mum.
Your recommendation is incredibly appreciated and will be shared with the whole team, who will be very proud to read your feedback. Thank you again for your trust and for allowing us to be part of your mum's care journey.
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Review from Chloe C (Daughter of Client) published on 12 December 2025 Submitted via Website•
Overall Experience
I cannot say enough about Johnjasper care. Mark helped us so much with our mother; his kind nature really made us feel at ease and he went above and beyond for many reasons. we wholeheartedly recommend him to any family looking for someone exceptional. Kennedy was so great at communicating to us,...
I cannot say enough about Johnjasper care. Mark helped us so much with our mother; his kind nature really made us feel at ease and he went above and beyond for many reasons. we wholeheartedly recommend him to any family looking for someone exceptional. Kennedy was so great at communicating to us, we can really tell that jaspercare really do care about their clients. Many thanks
↩Reply from Alex Richardson, Operations & Talent Manager at JohnJasper Care
Thank you for your kind and thoughtful review. We're delighted to hear about the positive impact Mark had in supporting your mother, and that Kennedy's communication helped keep you informed and reassured.
Your feedback means a great deal to our team and reflects the compassionate, person-centred...
Thank you for your kind and thoughtful review. We're delighted to hear about the positive impact Mark had in supporting your mother, and that Kennedy's communication helped keep you informed and reassured.
Your feedback means a great deal to our team and reflects the compassionate, person-centred care we aim to provide. Thank you for your recommendation and for trusting John Jasper with your mother's care.
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Review from Judith W (Daughter of Client) published on 8 December 2025 Submitted via Website•
Overall Experience
All of our dealings with the carers have been very friendly, comforting and supportive and they keep in touch with me to check whether we need anything more from them and whether my father is happy with his care. They have really put us at ease and given us much needed relief from worries we had...
All of our dealings with the carers have been very friendly, comforting and supportive and they keep in touch with me to check whether we need anything more from them and whether my father is happy with his care. They have really put us at ease and given us much needed relief from worries we had about my father before he got their help. An absolutely wonderful service so far for which we are very grateful.
↩Reply from Alex Richardson, Operations & Talent Manager at JohnJasper Care
Thank you very much for your kind feedback. We're so pleased to hear that our carers have been friendly, supportive, and reassuring, and that their communication has helped put you at ease.
Knowing that we've been able to relieve some of the worries you had about your father's care means a great...
Thank you very much for your kind feedback. We're so pleased to hear that our carers have been friendly, supportive, and reassuring, and that their communication has helped put you at ease.
Knowing that we've been able to relieve some of the worries you had about your father's care means a great deal to us. Thank you for your trust and for taking the time to share your experience - your appreciation will be shared with the team.
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Review from Elizabeth M (Wife of Client) published on 14 October 2025 Submitted via Postal Card•
Overall Experience
Before my husband Gordon, we were going to have carers your name was mentioned. We agreed to have your company to do this for us. We began on 01/09/2025. We are very lucky to have you. All your carers we have seen have been exceptional. Very compassionate, understanding and my husband has said he...
Before my husband Gordon, we were going to have carers your name was mentioned. We agreed to have your company to do this for us. We began on 01/09/2025. We are very lucky to have you. All your carers we have seen have been exceptional. Very compassionate, understanding and my husband has said he is very happy to have nice people looking after him. They are always on time and we have found it very easy to get along with you your carers which is great for Gordon and myself. Thanks to all your staff and all best wishes to you all. The hospital gave us your company's we appreciate it so much.
↩Reply from Lee Robinson, director at JohnJasper Care
Thank you so much for taking the time to write such a kind review. We are truly grateful that you chose us to support Gordon and that you began care with us on 1 September 2025. It means a great deal to hear that our carers have been compassionate, understanding, and punctual, and that Gordon feels...
Thank you so much for taking the time to write such a kind review. We are truly grateful that you chose us to support Gordon and that you began care with us on 1 September 2025. It means a great deal to hear that our carers have been compassionate, understanding, and punctual, and that Gordon feels comfortable and well looked after. Your positive words about our team's care and reliability are exactly what we aim to provide every day. We are delighted that you both have found it easy to get along with our carers, and we appreciate your acknowledgement of the recommendation from the hospital. We will continue striving to deliver the same high standards of care and support you have experienced. If there is ever anything else we can do to make Gordon's care more comfortable, please don't hesitate to let us know. Thank you again for your trust and for sharing your experience. Best wishes to you both.
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Review from Anne R (Wife of Client) published on 15 September 2025 Submitted via Website•
Overall Experience
I am extremely happy with the standard of care John Jasper Care employees afford my husband. Their kindness, thoughtfulness and level of care is exemplary. I have been particularly impressed by their willingness to change his care requirements as needed._
I am extremely happy with the standard of care John Jasper Care employees afford my husband. Their kindness, thoughtfulness and level of care is exemplary. I have been particularly impressed by their willingness to change his care requirements as needed._
↩Reply from Lee Robinson, director at JohnJasper Care
Thank you so much for taking the time to leave this generous 5-star review. We are delighted to hear that you are extremely happy with the standard of care John Jasper Care staff provide for your husband. Knowing that their kindness, thoughtfulness, and exemplary care have made such a positive...
Thank you so much for taking the time to leave this generous 5-star review. We are delighted to hear that you are extremely happy with the standard of care John Jasper Care staff provide for your husband. Knowing that their kindness, thoughtfulness, and exemplary care have made such a positive difference means a great deal to us. We also appreciate your recognition of our willingness to adapt his care as his needs evolve. Personalised, responsive support is central to our approach, and your feedback reassures us that we are achieving that goal. Your top ratings for our staff, management, care/support, and our commitment to treating clients with dignity are deeply appreciated. We will continue working hard to ensure your husband receives the compassionate, high-quality care he deserves. If you have any further requests or adjustments, please don't hesitate to let us know.
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Review from Sylvia W (Wife of Client) published on 29 July 2025 Submitted via Postal Card•
Overall Experience
Has been of benefit to myself, allowing me to meet up with family to shop, have a meal and it gives me some time for myself as I am sole carer for my husband and this is quite difficult at times. The four hours I receive help with my mental and emotional state, giving me time to recharge.
Has been of benefit to myself, allowing me to meet up with family to shop, have a meal and it gives me some time for myself as I am sole carer for my husband and this is quite difficult at times. The four hours I receive help with my mental and emotional state, giving me time to recharge.
↩Reply from Lee Robinson, director at JohnJasper Care
Thank you so much for sharing your experience with us. We're really glad to hear that the support we provide has given you the chance to spend quality time with your family and enjoy a meal or a shopping trip, while also giving you some much-needed time for yourself. Being the sole carer for your...
Thank you so much for sharing your experience with us. We're really glad to hear that the support we provide has given you the chance to spend quality time with your family and enjoy a meal or a shopping trip, while also giving you some much-needed time for yourself. Being the sole carer for your husband is a tremendous responsibility, and its important to have those moments to recharge. It's wonderful to know that the four hours of respite care are helping your mental and emotional well-being. Providing meaningful support that makes a real difference to both carers and their loved ones is exactly what we strive for. We appreciate your kind words and the trust you've placed in us. If there's ever anything more we can do to support you, please don't hesitate to let us know.
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Review from Pauline R (Daughter of Client) published on 4 June 2025 Submitted via Website•
Overall Experience
I would like to say the care package my elderly mother who had vascular dementia has received from all the staff at John Jasper care team has been big reassurance to me as her daughter that she is getting the care and support she requires . I also appreciate the direct regular contact I receive...
I would like to say the care package my elderly mother who had vascular dementia has received from all the staff at John Jasper care team has been big reassurance to me as her daughter that she is getting the care and support she requires . I also appreciate the direct regular contact I receive from her carers if their are any problems or concerns . my mother looks forward to visits and the company they provide I feel this is very good for my mother
↩Reply from Lee Robinson, director at JohnJasper Care
Thank you so much for sharing this wonderful 5-star review. John Jasper Care is honoured that you have entrusted John Jasper Care with your mother's care, and we are delighted to hear that her care package has given you peace of mind. Knowing that John Jasper Cares carers provide the reassurance...
Thank you so much for sharing this wonderful 5-star review. John Jasper Care is honoured that you have entrusted John Jasper Care with your mother's care, and we are delighted to hear that her care package has given you peace of mind. Knowing that John Jasper Cares carers provide the reassurance and support your mother needs and that she looks forward to their visits, means everything to John Jasper Care are especially grateful for your kind words about the regular communication from her carers. Keeping families informed is a key part of JohnJasperCares service, and JohnJasperCare is glad its been helpful. Your top ratings across all areasoverall experience, staff, care/support, management, dignity, and value for moneyare incredibly appreciated and will be shared with the whole team.JohnJasperCare remains committed to providing the highest standard of care and companionship for your mother. If theres anything more JohnJasperCare can do to support you
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Review from A H (Wife of Client) published on 27 May 2025 Submitted via Website•
Overall Experience
Carer call times are good, always someone to call. Carers are very efficient and caring. Office staff are easy to speak to when required. Been with them a long time don't think another Company could do better
Carer call times are good, always someone to call. Carers are very efficient and caring. Office staff are easy to speak to when required. Been with them a long time don't think another Company could do better
↩Reply from Lee Robinson, director at JohnJasper Care
Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that youve been happy with the care and support you've received from our team. Its wonderful to know that our carers are providing both efficiency and compassion, and that our office staff...
Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that youve been happy with the care and support you've received from our team. Its wonderful to know that our carers are providing both efficiency and compassion, and that our office staff are always here when you need them. Were so grateful for your trust and loyalty over the years. Your feedback truly means a lot to us, and well continue to strive to provide the best care possible. Thank you again for your continued support!
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Review from Sylvia V (Client / Service User) published on 11 November 2024 Submitted via Postal Card•
Overall Experience
I have enjoyed when I am with the carers. They have been very good to me and nothing is a problem.
I have enjoyed when I am with the carers. They have been very good to me and nothing is a problem.
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Review from Doreen D (Client / Service User) published on 11 November 2024 Submitted via Postal Card•
Overall Experience
I find the staff excellent. They are kind and helpful. However, the management is quite poor. Despite being assured on several occasions, when I complained, that the promised time schedules would be kept, carers are often told to either arrive too early or too late and as this effects the timing of...
I find the staff excellent. They are kind and helpful. However, the management is quite poor. Despite being assured on several occasions, when I complained, that the promised time schedules would be kept, carers are often told to either arrive too early or too late and as this effects the timing of my medication, this is important. Also arriving too early restricts my social life which is important for my mental health.
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Review from Michael B (Husband of Client) published on 29 October 2024 Submitted via Postal Card•
Overall Experience
Staff very caring and treat my wife with a lot of care and dignity and very helpful towards me.
Staff very caring and treat my wife with a lot of care and dignity and very helpful towards me.
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Review from A D (Daughter-in-law of Client) published on 23 September 2024 Submitted via Website•
Overall Experience
My husband and his siblings have been relying on John Jasper to look after their mother who has Alzheimer's for the past six weeks. The initial visit to establish her care requirements went really well and we were all optimistic that the care package offered was very good and would give them peace...
My husband and his siblings have been relying on John Jasper to look after their mother who has Alzheimer's for the past six weeks. The initial visit to establish her care requirements went really well and we were all optimistic that the care package offered was very good and would give them peace of mind and relieve the stress they had previously endured caring for their mother over the last few years. Unfortunately, this has not worked out as well as they hoped. They have experienced a number of issues that have continued after numerous calls to the company. To name just a few. 1 Door left unlocked 2 Door locked with key left in on outside. 3 Missed meals 4 No help getting dressed when it was clear their mother was struggling
I could continue with many more occasions where care has fallen well short of even minimum expectations. Watching their mother struggling with this debilitating disease is heartbreaking enough without having to be constantly checking on her care.
↩Reply from Lee Robinson, Director at JohnJasper Care
Thank you for your review, as discussed with your family members, there was an unfortunate number of matters that needed addressing during the start of the care. These had been rectified before this review had been published, and before we were aware of the review. Senior staff have been liaising...
Thank you for your review, as discussed with your family members, there was an unfortunate number of matters that needed addressing during the start of the care. These had been rectified before this review had been published, and before we were aware of the review. Senior staff have been liaising to make sure everything is continuing to run well. We are aware this is the first time you have recieved support in the home and unfortunately there can sometimes be a settling in period, related to clients with additional needs, alongside managing a hybrid staff team. We acknowledge that a carer had not met our high standards in one incident and a disciplinary was completed. Although we understand your frustrations, improvements were made before we were aware of this review and we would strongly recommend any client to allow us the time to get to know clients, and make positive changes where needed. As a current client, we look forward to working together to support your loved ones' needs.
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Treated with Dignity
Value for Money
Review from G T (Son of Client) published on 12 March 2024 Submitted via Website•
Overall Experience
All staff have been amazing and have made my mother very comfortable. Thank you for a great flexible service. Carry on the good work. My mother is very grateful to each and every one of you.
Many thanks.
All staff have been amazing and have made my mother very comfortable. Thank you for a great flexible service. Carry on the good work. My mother is very grateful to each and every one of you.
Many thanks.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 September 2021
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (1)
News
11 Nov 2025
A Proud Moment for JohnJasper Care! We’re so excited to share that JohnJasper Care is now supporting 103 amazing clients — a wonderful mix of both children and adults! This...
Awards / Recognitions (0)
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Accreditations
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Meet the Team (7)
Lee RobinsonJob Title Registered ManagerJoined 2017
Lee is a registered social worker and has a wealth of experience supporting vulnerable clients within the public and private sector, through direct...
Lee is a registered social worker and has a wealth of experience supporting vulnerable clients within the public and private sector, through direct social work case management and private provider care management.
Lee has overseen the full spectrum of care needs from clients with significant and complex health needs, to those requiring social support. Each client receives the same high level of support whatever they need.
Lee's passion is advocating and sharing his knowledge of the care sector with the clients JohnJasper Care support, and instilling the values of transparency, empathy, self-awareness and resilience throughout the JohnJasper Care team. These vales support achieving the consistently high levels of client satisfaction and continuing improvement of the services they provide.
Kennedy HallidayJob Title Home Care ManagerJoined 2023
Meet Kennedy – Our Dedicated Home Care Manager
Kennedy joined the JohnJasper Care team in 2023, bringing with her over eight years of hands-on...
Meet Kennedy – Our Dedicated Home Care Manager
Kennedy joined the JohnJasper Care team in 2023, bringing with her over eight years of hands-on experience and leadership in the care sector. Her journey through the industry has been defined by passion, professionalism, and a tireless commitment to making a difference in people’s lives.
Throughout her career, Kennedy has worked across a wide range of care settings, including home care, complex care for both adults and children, palliative support, reablement, and services for children with learning disabilities. Her expertise and deep understanding of the sector have seen her rise through the ranks—from frontline care roles to senior leadership positions such as Team Leader, Branch Manager, Registered Manager, and even Regional Manager.
Kennedy is known not only for her strategic thinking and ability to turn around struggling services, but also for her approachable nature and genuine care for both clients and staff. Her background in recruitment, training, and compliance adds to her well-rounded leadership style, making her an invaluable asset to our team and to the families we serve.
When she’s not at work, Kennedy’s heart belongs to her furry (and not-so-furry) family—her home is happily shared with a French Bulldog, chinchillas, guinea pigs, cats, rabbits, and a tortoise. Her love for animals reflects her nurturing spirit and the warmth she brings to everything she does.
We’re proud to have Kennedy leading our home care services, ensuring every individual receives the compassionate, high-quality support they deserve.
Victoria ButterfieldJob Title Care Co-ordinator & Training LeadJoined 2023
If there’s anyone who truly understands what it means to grow into a role with heart, it’s Victoria! Before joining the world of care, Victoria spent...
If there’s anyone who truly understands what it means to grow into a role with heart, it’s Victoria! Before joining the world of care, Victoria spent an impressive 10 years at Sainsbury’s, climbing the ladder from Customer Service Assistant to Store Manager. But it was a deeply personal experience—caring for a close relative during their final days—that opened her heart to a new calling.
That moment of clarity led her to us at JohnJasper, and we couldn’t be more grateful! It didn’t take long for Victoria to shine. Within just six months, she stepped up as Field Care Supervisor, and another six months later, she took on her current role as our dedicated Care Co-ordinator.
Victoria brings warmth, empathy, and a brilliant sense of organisation to everything she does. Whether she's scheduling visits or supporting our care team, she makes sure every client is treated with the kindness and dignity they deserve.
When she’s not orchestrating top-notch care services, you’ll find her enjoying the simple joys of life—camping, taking long walks, and embracing the great outdoors with her family and their beloved dog.
We’re proud to have Victoria as part of the JohnJasper family, and we know our clients feel the same.
Mark SmithJob Title Field Care SupervisorJoined 2023
Say hello to our wonderful Field Care Supervisor, who swapped spreadsheets for support visits—and hasn’t looked back since!
Formerly a Bank Manager...
Say hello to our wonderful Field Care Supervisor, who swapped spreadsheets for support visits—and hasn’t looked back since!
Formerly a Bank Manager at Barclays, he made the bold and beautiful leap into care over 13 years ago. Why? Because, in his own words, “helping people in a meaningful way is the most life-changing kind of work there is.” And we couldn't agree more.
Since stepping into homecare and community support, he’s been a compassionate force across various care companies—until he found his perfect fit with JohnJasper Care, joining us through the acquisition of the Castrian Group.
His passion? Client satisfaction and exceptional service.
Or as he likes to say: “It’s my bread and butter!” Whether it’s smoothing out the small stuff or orchestrating outstanding care plans, he takes pride in making a real difference every single day.
And when the day is done?
You’ll find him adventuring with his grandchildren, in search of the next exciting play park. (Rumour has it, he’s on a mission to test them all!)
So whether you're already part of our JohnJasper family or just getting to know us, rest assured—you’re in expert, enthusiastic hands.
Patience PikirayiJob Title Field Care SupervisorJoined 2024
We’re thrilled to introduce Patience, our newly promoted Field Care Supervisor – and trust us, she’s as dynamic as her name is calm!
With a passion...
We’re thrilled to introduce Patience, our newly promoted Field Care Supervisor – and trust us, she’s as dynamic as her name is calm!
With a passion for travel, socialising, and connecting with people from all walks of life, Patience brings a vibrant energy and deep sense of empathy to everything she does. Her love of learning about different cultures and stories is what first drew her into the world of home care – and it’s been a perfect match ever since.
Patience has worked in various care roles across Zimbabwe, South Africa, and the UK, racking up over four years of hands-on experience. She joined our team as a dedicated Home Care Worker, and through her hard work, perseverance, and an eagle eye for detail, she’s climbed the ranks to take on her new leadership role.
Before diving into care full-time, Patience also worked in a busy dental practice in South Africa, balancing duties as both a dental assistant and admin whizz. It’s no surprise she’s great at multitasking and keeping things running smoothly!
When she’s not out supporting our care teams, you’ll likely find Patience with her nose in a book, cheering on a soccer match, or watching an action-packed Bruce Willis movie – she’s a Die Hard fan through and through.
With her sights set on a managerial role in care, Patience is only just getting started – and we couldn’t be more excited to have her supporting our clients and team with her signature mix of warmth, wisdom, and humour.
Ogee Job Title Payroll and Compliance Administrative LeadJoined 2022
Meet Ogee – Our Problem-Solving Star at JohnJasper Care!
Since joining the JohnJasper Care family in 2022, Ogee has been a powerhouse of positivity...
Meet Ogee – Our Problem-Solving Star at JohnJasper Care!
Since joining the JohnJasper Care family in 2022, Ogee has been a powerhouse of positivity and precision. With a sharp Maths degree in her back pocket and a mind that thrives on solving tricky puzzles, she's the one we turn to when we want things done right – and with a smile.
Ogee takes care of payroll admin, keeps our compliance game strong, and juggles all sorts of admin tasks like a pro. But her impact doesn’t stop at the spreadsheet. She’s deeply passionate about fighting inequality in her home country, Nigeria – a cause close to her heart that adds even more meaning to everything she does.
Before gracing us with her brilliance, Ogee brought her magic to a variety of roles: business support at Santander, HR admin with SSCL Shared Services and Manpower, and even a stint working for a Lord and Lady on the Isle of Skye – yes, really!
When she's not keeping the wheels turning at JohnJasper Care, you might find her deep in a whodunit mystery à la Agatha Christie or James Hadley Chase. And if you really want to make her day? Invite her on a yacht trip – travelling in style is definitely her thing.
We’re lucky to have such a vibrant, driven, and kind-hearted person on our team. Here’s to you, Ogee – you make the workplace a better place every single day!
Stephanie AdebayoJob Title Field Care SupervisorJoined 2025
Stephanie has over six years of experience in the care industry, having worked across both residential care homes and domiciliary care settings....
Stephanie has over six years of experience in the care industry, having worked across both residential care homes and domiciliary care settings. Since joining JohnJasper Care in 2024, she has become a valued member of the team, consistently promoting our company values in her day-to-day practice. Stephanie is passionate about championing client choice, encouraging independence, and ensuring every individual receives person-centred care tailored to their needs. She is a natural listener who takes the time to speak with both clients and staff, building trusting relationships and creating a warm, supportive environment for everyone around her.
As a devoted mother to four children—one boy and three girls—Stephanie brings genuine compassion and understanding into her professional role. She is a caring, productive, and health-conscious individual who prioritises wellbeing, often making her own smoothies to maintain good nutrition. A keen learner, she enjoys using her free time to develop her knowledge and skills, continuously striving to grow both personally and professionally. Outside of work, Stephanie loves travelling and has explored many parts of the UK, with exciting family trips planned to France and Japan. She also enjoys a little pampering and the occasional weekend away—and if there’s mashed potato with gravy on the menu, even better!
Frequently Asked Questions about JohnJasper Care
How many Carers does JohnJasper Care employ?
JohnJasper Care employs 85 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact JohnJasper Care to verify any information. View our terms and conditions. JohnJasper Care has an Enhanced Service -what an Enhanced Service includes.
