JohnJasper Care

Ouseburn Gateway, 163 City Road, Newcastle upon Tyne NE1 2BE
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9.0 45 Reviews
  • JohnJasper Care, Newcastle upon Tyne
JohnJasper Care is independently owned and managed by professionals, including social workers, with decades of experience within health and social care home-care services.

Their rates are very competitive with exceptional care management support. Their knowledge and expertise can support you or your loved one through providing excellent person-centred care, along with sharing their excellent knowledge of adult and childrens' support services in order to support maintaining clients' health, independence and lifestyle choices.

Staff and client feedback is continually high and they are committed to providing a service which staff are proud to represent.

Core Values

At JohnJasper Care, they believe that true success comes from knowing who you are — and staying true to it. As they continue to grow and evolve, they’re proud to share the values that have shaped their journey and continue to guide them every day: Compassion, Integrity, and Respect.

Compassion is at the heart of how they care — for their clients and for their team. Whether it’s supporting someone through a vulnerable moment or encouraging a colleague on their professional journey, they’re here to uplift, empower, and walk alongside them.

Integrity means doing the right thing — always. In every decision and action, they lead with honesty, transparency, and ethical responsibility.

Respect drives them to honour the dignity and individuality of every person they support and work with. They celebrate differences and place people’s needs and choices at the centre of all they do.

These values aren’t just words — they’re woven into everything they do. They are the pillars of their culture, the reason behind their growth, and the promise they make to everyone they care for and work with.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £24

These prices are only a guideline, please contact JohnJasper Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • JohnJasper Associates Ltd

Person in charge

  • Lee Robinson (Director)
9.0

JohnJasper Care has a Review Score of 9.0 (8.994) out of 10, based on 11 reviews in the last 2 years.
Over all time JohnJasper Care has 45 reviews.

Overall Experience
  • 34
  • 8
  • 1
  • 2
  • 0
Date Published
  • 45
  • 4
  • 8
  • 11
  • 34
Reviewer Connection to JohnJasper Care
  • 10
  • 8
  • 8
  • 5
  • 5
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 45, showing 41-45
Review from Patricia S (Client) published on 29 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff very polite. I am very happy with the care and support which I receive from Castrian. They are very helpful. I would certainly recommend them to anyone who wished for support. They always have the time to find out how your day went because at times these are the only people you see in the
course of a day which is a very comforting feeling. I always feel that they have time to listen to me and that in itself is a great feeling.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lesley S (Daughter-in-law of Client) published on 24 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Castrian team used to care for my mother-in-law in the family home. My parents-in-law were very cautious about this at first and were not really keen on the idea of having any carers in their home at all - at first. From the initial visits by the management team to the support offered, everything
was explained in a professional and caring manner. All tasks were carried out impeccably and with great care, dignity and consideration. Any concerns and suggestions from the team were always passed on to the family after consultation with my in-laws. The team were very proactive in their approach. My mother and father-in-law came to look forward to their visits and welcomed the team into their home. We as a family, would highly recommend Castrian to any other families who are looking for support for their relatives in the home. We will never forget the help and support we received. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from William R (Son of Client) published on 23 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very professional and lovely girls. Would highly recommend this service. No qualms about anything. Lovely company and they are my lifeline. Very reliable, very punctual. Smartly dressed and very trustworthy.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jackie B (Daughter of Client) published on 9 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t say enough about JohnJasper Care, they have been absolutely fantastic both prior to, and particularly during, the Coronavirus pandemic during which time I have been in lockdown in South West Wales unable to visit my 88-year-old mum who suffers from dementia. She lives independently and they
have gone above and beyond to support her to continue to live independently. They keep me updated particularly when I need to get involved. They are caring and keep a sense of humour, they are ensuring that she has food, takes her medication, washes and the house is clean. I really can’t recommend them more highly.
Reply from Lee Robinson, Registered Manager at JohnJasper Care

Thank you for your kind and thoughtful words from everyone at JohnJasper Care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J T (Next of Kin) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptional and personal service that went above and beyond what was requested. Went out of their way when extra support was needed. Extremely caring, respectful and thoughtful staff, would highly recommend.
Reply from Lee Robinson, Registered Manager at JohnJasper Care

Thank you for your kind comments, from everyone at JohnJasper Care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.0 (8.994)

Overview of Review Score

The Review Score of 9.0 (8.994) out of 10 for JohnJasper Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.1 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.094 for JohnJasper Care is calculated as follows: ( (29 Excellents x 5) + (19 Goods x 4) + (9 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 64 Ratings = 4.094
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for JohnJasper Care is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Sep 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Meet the Team (6)

Lee

Lee Robinson

Job Title: Registered Manager Joined: 2017

Lee is a registered social worker and has a wealth of experience supporting vulnerable clients within the public and private sector, through direct social work case management and private provider care management.


Lee has overseen the full spectrum of care needs from clients with significant and complex health needs, to those requiring social support. Each client receives the same high level of support whatever they need.


Lee's passion is advocating and sharing his knowledge of the care sector with the clients JohnJasper Care support, and instilling the values of transparency, empathy, self-awareness and resilience throughout the JohnJasper Care team. These vales support achieving the consistently high levels of client satisfaction and continuing improvement of the services they provide.

Kennedy

Kennedy Halliday

Job Title: Home Care Manager Joined: 2023

Meet Kennedy – Our Dedicated Home Care Manager


Kennedy joined the JohnJasper Care team in 2023, bringing with her over eight years of hands-on experience and leadership in the care sector. Her journey through the industry has been defined by passion, professionalism, and a tireless commitment to making a difference in people’s lives.


Throughout her career, Kennedy has worked across a wide range of care settings, including home care, complex care for both adults and children, palliative support, reablement, and services for children with learning disabilities. Her expertise and deep understanding of the sector have seen her rise through the ranks—from frontline care roles to senior leadership positions such as Team Leader, Branch Manager, Registered Manager, and even Regional Manager.


Kennedy is known not only for her strategic thinking and ability to turn around struggling services, but also for her approachable nature and genuine care for both clients and staff. Her background in recruitment, training, and compliance adds to her well-rounded leadership style, making her an invaluable asset to our team and to the families we serve.


When she’s not at work, Kennedy’s heart belongs to her furry (and not-so-furry) family—her home is happily shared with a French Bulldog, chinchillas, guinea pigs, cats, rabbits, and a tortoise. Her love for animals reflects her nurturing spirit and the warmth she brings to everything she does.


We’re proud to have Kennedy leading our home care services, ensuring every individual receives the compassionate, high-quality support they deserve.

Victoria

Victoria Butterfield

Job Title: Care Co-ordinator & Training Lead Joined: 2023

If there’s anyone who truly understands what it means to grow into a role with heart, it’s Victoria! Before joining the world of care, Victoria spent an impressive 10 years at Sainsbury’s, climbing the ladder from Customer Service Assistant to Store Manager. But it was a deeply personal experience—caring for a close relative during their final days—that opened her heart to a new calling.


That moment of clarity led her to us at JohnJasper, and we couldn’t be more grateful! It didn’t take long for Victoria to shine. Within just six months, she stepped up as Field Care Supervisor, and another six months later, she took on her current role as our dedicated Care Co-ordinator.


Victoria brings warmth, empathy, and a brilliant sense of organisation to everything she does. Whether she's scheduling visits or supporting our care team, she makes sure every client is treated with the kindness and dignity they deserve.


When she’s not orchestrating top-notch care services, you’ll find her enjoying the simple joys of life—camping, taking long walks, and embracing the great outdoors with her family and their beloved dog.


We’re proud to have Victoria as part of the JohnJasper family, and we know our clients feel the same.

Mark

Mark Smith

Job Title: Field Care Supervisor Joined: 2023

Say hello to our wonderful Field Care Supervisor, who swapped spreadsheets for support visits—and hasn’t looked back since!


Formerly a Bank Manager at Barclays, he made the bold and beautiful leap into care over 13 years ago. Why? Because, in his own words, “helping people in a meaningful way is the most life-changing kind of work there is.” And we couldn't agree more.


Since stepping into homecare and community support, he’s been a compassionate force across various care companies—until he found his perfect fit with JohnJasper Care, joining us through the acquisition of the Castrian Group.


His passion? Client satisfaction and exceptional service.
Or as he likes to say: “It’s my bread and butter!” Whether it’s smoothing out the small stuff or orchestrating outstanding care plans, he takes pride in making a real difference every single day.


And when the day is done?
You’ll find him adventuring with his grandchildren, in search of the next exciting play park. (Rumour has it, he’s on a mission to test them all!)


So whether you're already part of our JohnJasper family or just getting to know us, rest assured—you’re in expert, enthusiastic hands.

Patience

Patience Pikirayi

Job Title: Field Care Supervisor Joined: 2024

We’re thrilled to introduce Patience, our newly promoted Field Care Supervisor – and trust us, she’s as dynamic as her name is calm!
With a passion for travel, socialising, and connecting with people from all walks of life, Patience brings a vibrant energy and deep sense of empathy to everything she does. Her love of learning about different cultures and stories is what first drew her into the world of home care – and it’s been a perfect match ever since.
Patience has worked in various care roles across Zimbabwe, South Africa, and the UK, racking up over four years of hands-on experience. She joined our team as a dedicated Home Care Worker, and through her hard work, perseverance, and an eagle eye for detail, she’s climbed the ranks to take on her new leadership role.
Before diving into care full-time, Patience also worked in a busy dental practice in South Africa, balancing duties as both a dental assistant and admin whizz. It’s no surprise she’s great at multitasking and keeping things running smoothly!
When she’s not out supporting our care teams, you’ll likely find Patience with her nose in a book, cheering on a soccer match, or watching an action-packed Bruce Willis movie – she’s a Die Hard fan through and through.
With her sights set on a managerial role in care, Patience is only just getting started – and we couldn’t be more excited to have her supporting our clients and team with her signature mix of warmth, wisdom, and humour.

Ogee

Ogee

Job Title: Payroll and Compliance Administrative Lead Joined: 2022

Meet Ogee – Our Problem-Solving Star at JohnJasper Care!
Since joining the JohnJasper Care family in 2022, Ogee has been a powerhouse of positivity and precision. With a sharp Maths degree in her back pocket and a mind that thrives on solving tricky puzzles, she's the one we turn to when we want things done right – and with a smile.
Ogee takes care of payroll admin, keeps our compliance game strong, and juggles all sorts of admin tasks like a pro. But her impact doesn’t stop at the spreadsheet. She’s deeply passionate about fighting inequality in her home country, Nigeria – a cause close to her heart that adds even more meaning to everything she does.
Before gracing us with her brilliance, Ogee brought her magic to a variety of roles: business support at Santander, HR admin with SSCL Shared Services and Manpower, and even a stint working for a Lord and Lady on the Isle of Skye – yes, really!
When she's not keeping the wheels turning at JohnJasper Care, you might find her deep in a whodunit mystery à la Agatha Christie or James Hadley Chase. And if you really want to make her day? Invite her on a yacht trip – travelling in style is definitely her thing.
We’re lucky to have such a vibrant, driven, and kind-hearted person on our team. Here’s to you, Ogee – you make the workplace a better place every single day!

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