JohnJasper Care

Ouseburn Gateway, 163 City Road, Newcastle upon Tyne NE1 2BE
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9.4 51 Reviews
  • JohnJasper Care, Newcastle upon Tyne
JohnJasper Care is independently owned and managed by professionals, including social workers, with decades of experience within health and social care home-care services.

Their rates are very competitive with exceptional care management support. Their knowledge and expertise can support you or your loved one through providing excellent person-centred care, along with sharing their excellent knowledge of adult and children's support services in order to support maintaining clients' health, independence and lifestyle choices.

Staff and client feedback is continually high and they are committed to providing a service which staff are proud to represent.

Core Values

At JohnJasper Care, they believe that true success comes from knowing who you are and staying true to it. As they continue to grow and evolve, they’re proud to share the values that have shaped their journey and continue to guide them every day: Compassion, Integrity, and Respect.

Compassion is at the heart of how they care for their clients and for their team. Whether it’s supporting someone through a vulnerable moment or encouraging a colleague on their professional journey, they’re here to uplift, empower, and walk alongside them.

Integrity means doing the right thing - always. In every decision and action, they lead with honesty, transparency, and ethical responsibility.

Respect drives them to honour the dignity and individuality of every person they support and work with. They celebrate differences and place people’s needs and choices at the centre of all they do.

These values aren’t just words, they’re woven into everything they do. They are the pillars of their culture, the reason behind their growth, and the promise they make to everyone they care for and work with.

Care Provided by JohnJasper Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £24

These prices are only a guideline, please contact JohnJasper Care to find out the exact price for your requirements.

Contact JohnJasper Care to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact JohnJasper Care to get a personalised quote.

Good to Know

Owner

  • JohnJasper Associates Ltd
  • Privately Owned

Person in Charge

  • Lee Robinson (Director)
9.4

JohnJasper Care has a Review Score of 9.4 (9.350) out of 10, based on 17 reviews in the last 2 years.
Over all time JohnJasper Care has 51 reviews.

Overall Experience
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Date Published
  • 51
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Reviewer Connection to JohnJasper Care
  • 14
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Total of 51, showing 21-40
Review from Laura J (Daughter-in-law of Client) published on 6 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Castrian Group are organised, caring and kind, we are very happy with the service they provide and appreciate their adaptability and flexibility at short notice when required. They communicate well and keep us informed of what we need to know. Thank you!
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Review from Petra S (Niece of Client) published on 15 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Castrian Group was recommended to the family by the social work team following an extended stay in hospital for a relative. As we are not local to the area we had very little knowledge of care providers. Our experience has been fantastic. Castrian has provided wrap-around care for our elderly relative.
The care is bespoke, providing the level of care and support necessary to allow our relative to remain in their own home. From physical care to emotional support, Castrian have provided the care required. They are responsive to our concerns when raised and communication is excellent. The team have taken time to get to know our relative whose aim is to remain in her own home. Castrian has allowed this to happen. As a family, we have peace of mind knowing that the team are caring for our relative with professionalism and to a high standard.
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Review from Su S (Daughter of Client) published on 14 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been with Castrian Group Ltd since the very start, the lovely team are always so helpful to Mum and take every care to do everything to fit to her needs and routine. It’s a friendly team and the directors; who also are involved on a weekly basis with caring for Mum, clearly strive to provide
a very high standard of care offering flexibility and understanding of changing needs. I’m so glad that my mum had the fortune of having Castrian as her care provider.
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Review from J K (Daughter of Client) published on 10 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Castrian Group have been totally committed to supporting my parents. 100% available to provide support gently to elderly parents in a caring way. Couldn’t recommend them highly enough. The process has been easy, clear and friendly.
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Review from Patricia G (Niece of Client) published on 8 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Castrian has been looking after my auntie, who has dementia, for almost two years. They have been consistently caring and effective throughout this time. They visit four times a day, plus one day when they take her out. The staff have a great attitude, and my auntie enjoys their visits. I do not live
close by, but their communication with me as her next of kin has been excellent, keeping me in the picture and liaising as appropriate with her GP.
I am confident that it is only because of the excellent care they have provided that my aunt is still living in her sheltered accommodation that she loves, rather than having to go into a care home. I would have no hesitation in recommending Castrian to anyone.
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Review from Deborah D (Wife of Client) published on 1 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used the Castrian Group team for a few months now for a companion service for my husband who has dementia. The office and management staff have always been very polite and courteous as well as the carers who take my husband on a different outing each week. They always provide options to suit
my husband and the weather! They have been very supportive to me and this is much appreciated. The guys are very punctual and caring with a very positive outlook. This gives me peace of mind. I would not hesitate to recommend their services.
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Review from Gerry S (Son of Client) published on 20 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had Castrian Group of Brunswick providing care for our mother for the past four months, visiting three times daily. The staff and management are very friendly and caring, attention to detail is second to none. Thanks greatly for all their help.
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Review from S W (Wife of Client) published on 17 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderfully reliable, friendly, professional service putting client front and centre. Always on time and displaying gentle kindness. My husband has dementia, and one lady really went out of her way to find ways of making his day better.
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Review from Andrea H (Daughter of Client) published on 29 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Castrian Group looked after my mum who had advanced MND. All of the staff that visited made her final months easier, treating her with dignity and respect and making time to understand her needs when she was unable to communicate. They adapted to a rapidly changing situation and I can’t thank them enough
for their support. My father was very much against getting in any care but the management and staff at Castrian very soon changed his mind and we both would recommend them to anyone looking for care.
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Review from M C (Daughter of Client) published on 22 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall the staff of Castrian Group were fantastic with my mother in her last few months. They were kind, friendly and efficient and unfailingly positive. Mum was a very stubborn lady who found it difficult to accept help, even when it was obvious to all (including her) that she needed it. She battled
both her illness and for her independence right through to the end. And while she could sometimes be ‘a difficult client’ she came to respect and have a fondness for the carers, who always turned up with a smile on their faces and a cheery attitude. They certainly helped Mum and her family to give Mum what she wanted - to stay in her beloved home until she passed.
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Review from Alan R (Son of Client) published on 22 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t fault Castrian Group, their feedback and dialogue is excellent, nothing is too much trouble and they always do what they say they are going to. Brilliant ladies! Keep it up.
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Review from Norman W (Brother of Client) published on 1 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We wanted to pass on our thanks to your wonderful carers who have been lovely with the care they have provided to our sister, mum, nanna, great-grandma.
Your carers are lovely people and we just wanted to say a heartfelt thank you to them all. Today it was two carers but there have been others.
Thank
you!
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Review from Tracey C (Daughter-in-law of Client) published on 28 October 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother-in-law has found her carers reliable and friendly. She enjoys her chats with them each morning.
They have supported her mainly with her personal care like showering and making her breakfast.
It has provided the family with peace of mind knowing that their morning visits would alert us if
there were any health issues.
Unfortunately, my mother-in-law is in hospital and we have been contacted regularly asking how she is and to pass on their kind regards to her.
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Review from Steven C (Grandson of Client) published on 22 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Castrian Group Ltd support my gran in various areas of her home life. The staff are absolutely great. We can’t praise them highly enough. Their personalities match my gran so it made the transition into needing support even smoother for her. She’s always happy to see them and the only complaint is when
they have to leave. It’s given us, as a family, great peace of mind knowing we’re included in the process and because of the management team and how well they get to know us as a family, any concerns are brought to our attention straight away. We would recommend Castrian to anyone needing home services. From the support staff to the management team they’re caring, genuine and reliable. Gran's so happy. What else could you want?
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Review from M S (Son of Client) published on 14 October 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
It is unfortunate that I have to leave this negative review. I found the carers very petty, they would not put my mother's clothes away after they had put them on her. They would not move her cup. The list is long. Basically, they turned up and signed the book. Their ability to put a nappy was non-existent
and when there was an accident and the sheets were soiled they were unhappy to change them. Surely that comes under incontinence care. I found the management manipulative with the fact and some staff economical with the truth. When I sent them an email to complain they pulled out basically leaving my mother without care. Surely anyone would give notice. You are supposed to provide care. I don't believe you know the meaning of it in the true sense. I would not recommend this company Castrian Group Ltd in Brunswick Newcastle to anyone. Very disappointed.
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Review from Michele E (Daughter of Client) published on 28 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have found Castrian Group carers very reliable, friendly and helpful. They have supported Mum extremely well. She feels very comfortable with their care and enjoys their company, as does the rest of Mums family. They have been supporting Mum mainly with personal care for about a year and now some
physiotherapy. We couldn't wish for better support or nicer people.
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Review from Joseph M (Son of Client) published on 27 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The ladies who look after my mother provide an excellent service. She likes them all and looks forward to their visits. It gives me great peace of mind to know that she is in their capable hands.
They monitor her continually and notify the district nurse and myself of any problems. Should any changes
in routine be required then they are more than willing to accommodate them.
Their reporting system and on-site file is comprehensive and easy to understand.
It is a great help to my mother's wellbeing that she has such excellent care within the environment of her own home.
I cannot praise them enough.
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Review from Wendy B (Daughter-in-law of Client) published on 26 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Castrian Group looked after my mother-in-law before she was transferred to a residential home. I couldn't have asked for better care for her. The staff were fantastic at looking after both her physical and mental needs and knowing that she was being looked after so well gave me peace of
mind. I can't recommend them highly enough.
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Review from Lisabeth-Ann L (Client) published on 8 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very apprehensive about needing home caring but I can now say that it was the best change that I have ever undertaken and this was made possible by the excellence of my care providers Castrian Group ltd. My care package has been organised to meet my needs and takes into account my wishes and needs.
The quality of all the staff that help care for me is awesome, their skills and training are excellent. Every member of staff that I come into contact with always treats me with respect, dignity, and cheerfulness. The care and support that I receive have given me a new lease of life, one that allows me to look forward to a fulfilling and exciting life. I have so much to thank Castrian and all the staff for. So thank you.
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Review from Sue B (Daughter of Client) published on 23 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been using Castrian Group Ltd for mum's care for the last seven weeks. Very professional care company with a strong lead from the manager. From day one, communication has been excellent. I am able to ring through with any concerns about Mum and this is in turn communicated to the team of girls
immediately. All staff are uniformed, very friendly and nothing is a bother. It is obvious that they treat each client as an individual, slowly getting to know them in a respectful manner. Mum is very wary of anyone new but has embraced the visits from the team and that speaks volumes.
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Current Review Score: 9.4 (9.350)

Overview of Review Score

The Review Score of 9.4 (9.350) out of 10 for JohnJasper Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.450 for JohnJasper Care is calculated as follows: ( (63 Excellents x 5) + (25 Goods x 4) + (6 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 100 Ratings = 4.45
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for JohnJasper Care is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Sep 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Meet the Team (6)

Lee

Lee Robinson

Job Title: Registered Manager Joined: 2017

Lee is a registered social worker and has a wealth of experience supporting vulnerable clients within the public and private sector, through direct social work case management and private provider care management.


Lee has overseen the full spectrum of care needs from clients with significant and complex health needs, to those requiring social support. Each client receives the same high level of support whatever they need.


Lee's passion is advocating and sharing his knowledge of the care sector with the clients JohnJasper Care support, and instilling the values of transparency, empathy, self-awareness and resilience throughout the JohnJasper Care team. These vales support achieving the consistently high levels of client satisfaction and continuing improvement of the services they provide.

Kennedy

Kennedy Halliday

Job Title: Home Care Manager Joined: 2023

Meet Kennedy – Our Dedicated Home Care Manager


Kennedy joined the JohnJasper Care team in 2023, bringing with her over eight years of hands-on experience and leadership in the care sector. Her journey through the industry has been defined by passion, professionalism, and a tireless commitment to making a difference in people’s lives.


Throughout her career, Kennedy has worked across a wide range of care settings, including home care, complex care for both adults and children, palliative support, reablement, and services for children with learning disabilities. Her expertise and deep understanding of the sector have seen her rise through the ranks—from frontline care roles to senior leadership positions such as Team Leader, Branch Manager, Registered Manager, and even Regional Manager.


Kennedy is known not only for her strategic thinking and ability to turn around struggling services, but also for her approachable nature and genuine care for both clients and staff. Her background in recruitment, training, and compliance adds to her well-rounded leadership style, making her an invaluable asset to our team and to the families we serve.


When she’s not at work, Kennedy’s heart belongs to her furry (and not-so-furry) family—her home is happily shared with a French Bulldog, chinchillas, guinea pigs, cats, rabbits, and a tortoise. Her love for animals reflects her nurturing spirit and the warmth she brings to everything she does.


We’re proud to have Kennedy leading our home care services, ensuring every individual receives the compassionate, high-quality support they deserve.

Victoria

Victoria Butterfield

Job Title: Care Co-ordinator & Training Lead Joined: 2023

If there’s anyone who truly understands what it means to grow into a role with heart, it’s Victoria! Before joining the world of care, Victoria spent an impressive 10 years at Sainsbury’s, climbing the ladder from Customer Service Assistant to Store Manager. But it was a deeply personal experience—caring for a close relative during their final days—that opened her heart to a new calling.


That moment of clarity led her to us at JohnJasper, and we couldn’t be more grateful! It didn’t take long for Victoria to shine. Within just six months, she stepped up as Field Care Supervisor, and another six months later, she took on her current role as our dedicated Care Co-ordinator.


Victoria brings warmth, empathy, and a brilliant sense of organisation to everything she does. Whether she's scheduling visits or supporting our care team, she makes sure every client is treated with the kindness and dignity they deserve.


When she’s not orchestrating top-notch care services, you’ll find her enjoying the simple joys of life—camping, taking long walks, and embracing the great outdoors with her family and their beloved dog.


We’re proud to have Victoria as part of the JohnJasper family, and we know our clients feel the same.

Mark

Mark Smith

Job Title: Field Care Supervisor Joined: 2023

Say hello to our wonderful Field Care Supervisor, who swapped spreadsheets for support visits—and hasn’t looked back since!


Formerly a Bank Manager at Barclays, he made the bold and beautiful leap into care over 13 years ago. Why? Because, in his own words, “helping people in a meaningful way is the most life-changing kind of work there is.” And we couldn't agree more.


Since stepping into homecare and community support, he’s been a compassionate force across various care companies—until he found his perfect fit with JohnJasper Care, joining us through the acquisition of the Castrian Group.


His passion? Client satisfaction and exceptional service.
Or as he likes to say: “It’s my bread and butter!” Whether it’s smoothing out the small stuff or orchestrating outstanding care plans, he takes pride in making a real difference every single day.


And when the day is done?
You’ll find him adventuring with his grandchildren, in search of the next exciting play park. (Rumour has it, he’s on a mission to test them all!)


So whether you're already part of our JohnJasper family or just getting to know us, rest assured—you’re in expert, enthusiastic hands.

Patience

Patience Pikirayi

Job Title: Field Care Supervisor Joined: 2024

We’re thrilled to introduce Patience, our newly promoted Field Care Supervisor – and trust us, she’s as dynamic as her name is calm!
With a passion for travel, socialising, and connecting with people from all walks of life, Patience brings a vibrant energy and deep sense of empathy to everything she does. Her love of learning about different cultures and stories is what first drew her into the world of home care – and it’s been a perfect match ever since.
Patience has worked in various care roles across Zimbabwe, South Africa, and the UK, racking up over four years of hands-on experience. She joined our team as a dedicated Home Care Worker, and through her hard work, perseverance, and an eagle eye for detail, she’s climbed the ranks to take on her new leadership role.
Before diving into care full-time, Patience also worked in a busy dental practice in South Africa, balancing duties as both a dental assistant and admin whizz. It’s no surprise she’s great at multitasking and keeping things running smoothly!
When she’s not out supporting our care teams, you’ll likely find Patience with her nose in a book, cheering on a soccer match, or watching an action-packed Bruce Willis movie – she’s a Die Hard fan through and through.
With her sights set on a managerial role in care, Patience is only just getting started – and we couldn’t be more excited to have her supporting our clients and team with her signature mix of warmth, wisdom, and humour.

Ogee

Ogee

Job Title: Payroll and Compliance Administrative Lead Joined: 2022

Meet Ogee – Our Problem-Solving Star at JohnJasper Care!
Since joining the JohnJasper Care family in 2022, Ogee has been a powerhouse of positivity and precision. With a sharp Maths degree in her back pocket and a mind that thrives on solving tricky puzzles, she's the one we turn to when we want things done right – and with a smile.
Ogee takes care of payroll admin, keeps our compliance game strong, and juggles all sorts of admin tasks like a pro. But her impact doesn’t stop at the spreadsheet. She’s deeply passionate about fighting inequality in her home country, Nigeria – a cause close to her heart that adds even more meaning to everything she does.
Before gracing us with her brilliance, Ogee brought her magic to a variety of roles: business support at Santander, HR admin with SSCL Shared Services and Manpower, and even a stint working for a Lord and Lady on the Isle of Skye – yes, really!
When she's not keeping the wheels turning at JohnJasper Care, you might find her deep in a whodunit mystery à la Agatha Christie or James Hadley Chase. And if you really want to make her day? Invite her on a yacht trip – travelling in style is definitely her thing.
We’re lucky to have such a vibrant, driven, and kind-hearted person on our team. Here’s to you, Ogee – you make the workplace a better place every single day!

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