JohnJasper Care

Very good but at times very haphazard.

I would wholeheartedly recommend Castrian Group to anyone looking for care for themselves or their loved ones.

I am extremely happy with the standard of care Castrian employees afford my sister. Their kindness, thoughtfulness and level of care is exemplary. I have been particularly impressed by their willingness to change her care requirements as needed, carrying out changes swiftly after due consultation with her. It is very comforting to me to know Castrian’s kind and devoted carers are keeping a careful watch over her. You all have my sincere thanks and appreciation. I have no hesitation in recommending Castrian as a home care provider.

I enjoy going out with support, they are helpful. Staff in the office are very helpful and give me my schedules on time. When I call the staff are helpful at helping organise days out. Very happy with the service given.

The team at Castrian Group are organised, caring and kind, we are very happy with the service they provide and appreciate their adaptability and flexibility at short notice when required. They communicate well and keep us informed of what we need to know. Thank you!

Castrian Group was recommended to the family by the social work team following an extended stay in hospital for a relative. As we are not local to the area we had very little knowledge of care providers. Our experience has been fantastic. Castrian has provided wrap-around care for our elderly relative. The care is bespoke, providing the level of care and support necessary to allow our relative to remain in their own home. From physical care to emotional support, Castrian have provided the care required. They are responsive to our concerns when raised and communication is excellent. The team have taken time to get to know our relative whose aim is to remain in her own home. Castrian has allowed this to happen. As a family, we have peace of mind knowing that the team are caring for our relative with professionalism and to a high standard.

My mum has been with Castrian Group Ltd since the very start, the lovely team are always so helpful to Mum and take every care to do everything to fit to her needs and routine. It’s a friendly team and the directors; who also are involved on a weekly basis with caring for Mum, clearly strive to provide a very high standard of care offering flexibility and understanding of changing needs. I’m so glad that my mum had the fortune of having Castrian as her care provider.

Castrian Group have been totally committed to supporting my parents. 100% available to provide support gently to elderly parents in a caring way. Couldn’t recommend them highly enough. The process has been easy, clear and friendly.

I am confident that it is only because of the excellent care they have provided that my aunt is still living in her sheltered accommodation that she loves, rather than having to go into a care home. I would have no hesitation in recommending Castrian to anyone.

We have used the Castrian Group team for a few months now for a companion service for my husband who has dementia. The office and management staff have always been very polite and courteous as well as the carers who take my husband on a different outing each week. They always provide options to suit my husband and the weather! They have been very supportive to me and this is much appreciated. The guys are very punctual and caring with a very positive outlook. This gives me peace of mind. I would not hesitate to recommend their services.

We have had Castrian Group of Brunswick providing care for our mother for the past four months, visiting three times daily. The staff and management are very friendly and caring, attention to detail is second to none. Thanks greatly for all their help.

Wonderfully reliable, friendly, professional service putting client front and centre. Always on time and displaying gentle kindness. My husband has dementia, and one lady really went out of her way to find ways of making his day better.

Castrian Group looked after my mum who had advanced MND. All of the staff that visited made her final months easier, treating her with dignity and respect and making time to understand her needs when she was unable to communicate. They adapted to a rapidly changing situation and I can’t thank them enough for their support. My father was very much against getting in any care but the management and staff at Castrian very soon changed his mind and we both would recommend them to anyone looking for care.

Overall the staff of Castrian Group were fantastic with my mother in her last few months. They were kind, friendly and efficient and unfailingly positive. Mum was a very stubborn lady who found it difficult to accept help, even when it was obvious to all (including her) that she needed it. She battled both her illness and for her independence right through to the end. And while she could sometimes be ‘a difficult client’ she came to respect and have a fondness for the carers, who always turned up with a smile on their faces and a cheery attitude. They certainly helped Mum and her family to give Mum what she wanted - to stay in her beloved home until she passed.

I can’t fault Castrian Group, their feedback and dialogue is excellent, nothing is too much trouble and they always do what they say they are going to. Brilliant ladies! Keep it up.

Thank you!

Unfortunately, my mother-in-law is in hospital and we have been contacted regularly asking how she is and to pass on their kind regards to her.

Castrian Group Ltd support my gran in various areas of her home life. The staff are absolutely great. We can’t praise them highly enough. Their personalities match my gran so it made the transition into needing support even smoother for her. She’s always happy to see them and the only complaint is when they have to leave. It’s given us, as a family, great peace of mind knowing we’re included in the process and because of the management team and how well they get to know us as a family, any concerns are brought to our attention straight away. We would recommend Castrian to anyone needing home services. From the support staff to the management team they’re caring, genuine and reliable. Gran's so happy. What else could you want?

It is unfortunate that I have to leave this negative review. I found the carers very petty, they would not put my mother's clothes away after they had put them on her. They would not move her cup. The list is long. Basically, they turned up and signed the book. Their ability to put a nappy was non-existent and when there was an accident and the sheets were soiled they were unhappy to change them. Surely that comes under incontinence care. I found the management manipulative with the fact and some staff economical with the truth. When I sent them an email to complain they pulled out basically leaving my mother without care. Surely anyone would give notice. You are supposed to provide care. I don't believe you know the meaning of it in the true sense. I would not recommend this company Castrian Group Ltd in Brunswick Newcastle to anyone. Very disappointed.

We have found Castrian Group carers very reliable, friendly and helpful. They have supported Mum extremely well. She feels very comfortable with their care and enjoys their company, as does the rest of Mums family. They have been supporting Mum mainly with personal care for about a year and now some physiotherapy. We couldn't wish for better support or nicer people.