Caremark Warwick

Clarence House, Clarence Street, Leamington Spa CV31 2FS
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9.9 54 Reviews
  • Caremark Warwick, Leamington Spa
The team at Caremark Warwick work tirelessly to ensure their Customers continue to enjoy living safely in their own homes for as long as possible. They treat their Customers with compassion and dignity whilst helping them maintain their independence. Caremark's bespoke Care plans are tailor-made to meet each Customer’s specific requirements and budget.

Caremark Warwick were inspected by the CQC in August 2021 and received Good ratings across all 5 key criteria and therefore an overall Good rating.

There is no limit to the type of Home Care Caremark can deliver – it could be a daily 30 minute call to assist with general domestic needs or it could be a more complex situation where 24 hour live-in care is required. They also cover everything in between – all aspects of Personal Care, Preparation of Light Meals, Assistance with Shopping, Administration of Medicines, Accompanying Customers to Appointments, Respite Care & Support, Overnight Care and General Companionship.

All Care Assistants have received their Covid vaccinations, receive regular Infection Control training and are provided with full single-use PPE.

Caremark is the largest British & family owned Home Care Provider in the UK. This office covers Warwick, Leamington Spa & Kenilworth and the surrounding areas.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £31 – £34
  • Weekly Live-in Care Fees: from £1450

Live in Care fees depend on the complexity of Care

These prices are only a guideline, please contact Caremark Warwick to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Clare Mason (Registered Manager)

Admission Criteria

  • n/a

Caremark Warwick Reviews (54)

9.9

Caremark Warwick has a Review Score of 9.9 (9.898) out of 10, based on 23 reviews in the last 2 years.
Over all time Caremark Warwick has 54 reviews.

Overall Experience
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Date Published
  • 54
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  • 23
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Reviewer Connection to Caremark Warwick
  • 23
  • 9
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Total of 54, showing 41-54
Review from Brian D (Son of Client) published on 6 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A fantastic service, the carers are very professional and kind, one in particular who always brings the sunshine. All the contact has been great, they are flexible, efficient and affordable. We would definitely recommend Caremark to anyone who needs care services.
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Review from John W (Friend of Client) published on 19 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The managing director and his team were set a task to provide in-house care to my long time friend, who suffers from dementia and behavioural disturbance. They met this challenge head-on by providing an ideal candidate to meet this difficult situation. In all of my many dealings with the managing director,
he has exuded a deep understanding of the situation that we are confronted with and provided sensible, professional and at all times, courteous advice.
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Review from L H (Granddaughter of Client) published on 26 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great care for my nan who was reluctant to have care. Carers have been amazing; they quickly noticed ill health, and got her the medical attention she needed and accommodated her extra care at short notice. Excellent care, excellent management, would highly recommend.
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Review from Angela D (Daughter of Client) published on 11 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found Caremark to be faultless in every respect. From day one, all their Care Staff have looked after my very poorly 98-year-old father with such gentle care and with dignity, respect and consideration. Their care staff are professional and have never once rushed an appointment. They have always
taken their time to fulfil their role.
The managers have been hands-on attentive and informative which has been a terrific help to me, nothing has been too much trouble.
We have been visited by the same regular friendly care team, who are dressed smartly in Caremark uniforms and always wearing full PPE before entering the house.
I really can't praise or thank the care staff and the hands-on managers enough.
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Review from David C (Husband of Client) published on 20 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Frankly, I expected the service to be as unreliable as most things at present, but I have nothing but praise for the sensitivity, dedication and understanding shown by the nurses. It's not an easy job, to say the least, but the cheery and efficient way the nurses carry out their duties is exemplary.
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Review from Patricia W (Partner of Client) published on 12 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All carers have treated my husband who has motor neurone disease with kindness, respect and understanding. We have had an exceptionally high number of our visits from one key carer who has been outstanding in every way, carrying out all work cheerfully, efficiently and taking a real interest in our
family. The small team has resulted in good communication and continuity.
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Review from Julie T (Daughter of Client) published on 9 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I are really pleased with the care that has been provided for our dad. We were a bit concerned Dad wouldn't settle with carers but he has been really happy and settled. They have been on time and given him his medication and food and I think they have settled in with my dad as much as
he has settled with them. We feel happy that Dad is being given great care and Dad enjoys his chats with them. We have the carers in 3 times a day and this just puts our mind to rest that Dad is okay. My sister and I still see him alternatively each day and get him his hot dinner, but knowing the carers are there for the other times is very reassuring for us. We have met the carers and they are really nice and considerate.
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Review from D L (Daughter of Client) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are lovely and treat Mum with great dignity, however I will add that the carers are here to do their job, not to just sit with her and talk to her. One sat whilst I cleaned Mum's room around her, which we don't think is acceptable.
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Review from Irene L (Client) published on 22 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been treated with kindness, care and dignity which is all you want when you are not well.
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Review from H H (Daughter of Client) published on 11 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark (Warwick) have been supporting my mother, who has dementia, for the past few months and the level of care has been of an extremely high standard. Due to my mother's recent changing needs, the company have been really flexible and responsive and will provide support at short notice where they
can.
My mother has the same carer most of the time and she is treated with respect and sensitivity, the carer will try and support in whatever way and will help both my mother and us as a family which is invaluable. When arranging support for a much loved family member, it is vital that there is trust with anyone providing care and I am able to carry on my work knowing that my mother is well cared for.
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Review from Bally M (Daughter of Client) published on 2 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have recently engaged with Caremark for the care of my father. The care he has received has been outstanding and equally as important is the kindness and support shown to my mother.
Unlike most agencies, Caremark will show up consistently at the same time and stay for the entire period they are
scheduled to do so. They have also so far kept the staff consistent so that a rapport can be established with my father so he is not seeing lots of different carers each day.
The initial care planning stages were excellent and time was taken to understand my father as a whole (including he's family), not just the medical conditions he needed to have addressed. This enabled the carers to gain a comprehension of my father as he is no longer able to verbally communicate so it would have been difficult for them to know otherwise.
I know that if anything is needed for my father, the care agency will advise as they work well as part of a multidisciplinary team.
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Review from Debbie M (Client) published on 2 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This has to be the best agency I have been with if only for a couple of months now.
They really do take the time to listen to what I need. I have two lovely carers I feel very comfortable with them and so does Reena my assistance dog.
I am so happy with the service that is provided to me.
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Review from Carol C (Client) published on 2 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The consistency of having the same named carers daily has been a real benefit and essential to my wellbeing. A visit at a regular time means I can plan my day within those boundaries. Staff have been caring, supportive and flexible in adapting to my needs and requirements. A very professional service.
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Review from Sue T (Daughter-in-law of Client) published on 2 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark started caring for my father-in-law in January 2021 after a very bad experience with another company, I cannot praise them enough, they have completely changed the level of care received for the better. All the staff we have had any contact with, either office or care staff, are extremely professional,
caring and very very kind, nothing is too much trouble. I get a text or email if they have anything to tell me about my father-in-law ie any food or medicines he may be getting low on. He feels a lot more content, happy and settled since Caremark started caring for him, which in turn makes us feel less stressed and happier.
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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Caremark Warwick is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.898 for Caremark Warwick is calculated as follows: ( (124 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 137 Ratings = 4.898
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Warwick is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Sep 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (6)

Barney

Barney Davis

Job Title: Owner & Managing Director Joined: 2020

Having enjoyed a successful 20-year career working within the UK wine industry, I was keen to work for myself and wanted to give something back to the community. Owning this Caremark franchise allows me that opportunity and I am really excited to have started a new journey in such a rewarding area.
The needs of our Clients will be at the centre of everything we do and I am determined to hire, train and motivate the best team of Carers in order that we are able to offer the highest quality Home Care in Warwick, Leamington Spa & Kenilworth.

Clare

Clare Mason

Job Title: Registered Care Manager Joined: 2022

Clare has worked in Domiciliary Care for over twenty years. She has had multiple jobs within the Care sector, such as a Care Assistant, Senior Care Support Worker, Care Co-ordinator, Deputy Manager, Branch Manager, and Care Manager and has now progressed to a Registered Care Manager. She currently holds an NVQ level 5 in Health and Social Care, an NVQ level 7 in Business Management and Leadership, and a BA Honours Degree in Health and Social Policy. She is married and has three children as well as a four-year-old autistic grandson.


“I am a very caring mother and grandma, and we love to spend quality time together. I consider myself to be a compassionate person with a huge amount of empathy for others. I commend and admire all care assistants who choose to specialise in the Care sector.”

Claire

Claire Broadaway

Job Title: Care Co-ordinator Joined: 2022

Claire has worked in the care sector for over 10 years, having always had compassion for working in care. She started off as a care support worker, and then quickly progressed to a field care supervisor. After a short time, Claire became a care coordinator.


“I have a caring and trusting nature, and I have a tendency to always put others first. I currently hold a level 5 national vocal qualification in Health and Social Care. I have two children and I love spending my free time socialising with my friends and family.”

Debbie

Debbie Redshaw

Job Title: Field Care Supervisor Joined: 2023

Debbie has worked in Care since she left school in 1985, starting out as a Carer in a Nursing Home. Since 1997, Debbie has worked in Domiciliary Care making her way up to being a Care Co-ordinator. She has an NVQ Level 3 qualification in Health & Social Care as well as Level 2 awards in Team Leading & Counselling.


Debbie, as you would expect from someone who has dedicated their working life to Care is a caring and compassionate person. She has 3 children and 8 grandchildren and loves spending her spare time with her family or socialising with friends.

Procesa

Procesa Gregson

Job Title: Field Care Supervisor Joined: 2022

Procesa has worked for Caremark Warwick, as a Care Assistant, since November 2022 and has now become our second Field Care Supervisor.


Procesa has worked in care for 27 years and had this to say about working for Caremark Warwick –


“I am passionate about working in care. I can deliver the highest standard of care and make a difference to people’s lives. I love working for Caremark Warwick, I feel supported and there is always someone available when I need help or advice. The office team make me feel valued, and I am so happy to be part of the team.


When I am not working, I spend my time with my granddaughter and grandson. All my tiredness and stressful feelings are lifted every time I see them. I do love cooking as well and of course, I watch my TV soaps religiously.”

Gihan

Gihan Malshan

Job Title: Senior Carer Joined: 2023

Gihan’s journey with Caremark Warwick began as a Care Assistant, quickly advancing to the role of Senior Carer. With nearly two decades of experience in customer care across diverse industries, Gihan is deeply committed to our client’s well-being.


“I believe in genuinely caring for our clients and always being there for them. Every day in this job lets me make a real difference, and I’m grateful for that. Outside of work, I enjoy spending time with my family and exploring new places.”

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