Five Star Homecare Leeds Ltd

51B Commercial Street, Morley, Leeds LS27 8AG
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9.9 33 Reviews
  • Five Star Homecare Leeds Ltd, Leeds
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Care Provided by Five Star Homecare Leeds Ltd

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £27.50

All fees are subject to annual increase (April)

These prices are only a guideline, please contact Five Star Homecare Leeds Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Five Star Homecare Leeds Ltd

Person in Charge

  • Lindsey Mather (Registered Manager)
Are you the Owner/Manager of Five Star Homecare Leeds Ltd? View your Advertising Options

Five Star Homecare Leeds Ltd Reviews (33)

9.9

Five Star Homecare Leeds Ltd has a Review Score of 9.9 (9.891) out of 10, based on 31 reviews in the last 2 years.
Over all time Five Star Homecare Leeds Ltd has 33 reviews.

Overall Experience
  • 28
  • 5
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Date Published
  • 33
  • 6
  • 17
  • 31
  • 2
Reviewer Connection to Five Star Homecare Leeds Ltd
  • 17
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  • 4
  • 1
  • 1
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  • 1
Total of 33, showing 1-20
Review from D D (Daughter of Client) published on 30 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Five Star have been helping with Mum's care for a year now and during that time they have all treated Mum with the utmost respect and dignity. She is a very independent and proud lady. We started with four visits a day and are now having only one morning visit for help in the shower, etc. She has
a very good rapport with her carer who will do anything Mum needs without taking away a bit of independence. It is a comfort to know that Mum is well looked after when they visit and they leave her happy and safe. I have no hesitation in recommending Five Star to anyone who is needing help to stay in their own home.
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Review from Jo C (Solicitor of Client) published on 30 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Five Star Homecare Leeds offer a vital service to our client. They are reliable and responsive and I have always been satisfied with the service the provide.
Five Star have been supported some of my clients for a number of years and have built up a good relationship with out client and provide us
with regular feedback on all matters we need to be aware of.
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Review from Pauline D (Daughter of Client) published on 29 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum was very ill in July and the care staff were very kind to me and mum calling in during the day to see if I was ok as I was there on my own
I have always found the care staff very pleasant and helpful
Mum loves the outing she as with the staff loves to go to garden centre for scampi n chips
The only little thing I can say is that they don't always check the fridge for food but otherwise I think they'do a great job
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Review from A E (Son of Client) published on 29 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an excellent care company whose staff are a major strength to the business.
My father sees the carers as his friends and always looks forward to their visits.
The staff are warm hearted and always have my Father's best interests.
Communication through the app is informative and helpful.
The management team are easily contactable for any questions.
I would highly recommend this 5 star company that goes the extra mile.
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Review from M S (Friend of Client) published on 29 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
On behalf of my friend who does not use the internet I am writing this review on his behalf. The care received has been excellent professionally and caring. The company lives up to its name 5-star care. So pleased we found this company and would happily recommend it to friends and family.
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Review from Angela B (Daughter of Client) published on 29 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My lovely Mum was given care from a brilliant Team at Five Star Care, they were so kind, patient and efficient caring for Mum overnight.
They gave our family well needed support during a very difficult time.
I would recommend them to anyone needing good care for an elderly relative, they really are
a dedicated team of ladies.
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Review from Rachel S (Daughter of Client) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The name of this company speaks for itself. They are truly 5 star. From the first meeting with the management team where a very thorough assessment was done & our requirements for Dad discussed, to the daily visits from the whole care team it has been top class! We are completely satisfied & over the
moon with the service provided. The ladies that we have welcomed into my parents home have been professional, compassionate, respectful & just lovely with all of us but especially Dad who is a very independent & proud man. We have built, very quickly, a lovely bond with all the staff & feel very at ease now during what has been a very difficult adjustment to our lives. I would highly recommend Five Star. They have fulfilled every single request we have made of them. They are superb!
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Review from S B (Client) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great carers, friendly, professional and have built fantastic rapport with my mother, she really looks forward to every visit. I would happily recommend Five Star Homecare to anyone who is looking for carers.
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Review from Peter S (Son of Client) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service, helping to keep Mum living at home with assistance. I would definitely recommend them for their standard of care, and the way they consider Mum's wishes makes her happy. Your care helps to make this happen.
Many thanks!
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Review from CHRISTINE B (Daughter of Client) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great service, from all care team members and the management team. Five star respond to all mums needs and concerns to very high standard. They will quickly cover additional visits when needed, visiting to agreed times also help mums ' day-to-day living. Thank you to all the team.
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Review from M J (Daughter of Client) published on 29 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum used Five Star to come in every 2 weeks to clean mum's house for her. Mum would say the carer has been and everything sparkles. This helped me with caring for mum. When mum passed they even came to her funeral which was very touching wasn't expecting it. Would definitely recommend them.
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Review from G S (Son of Client) published on 28 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Five Star have been caring for my mother for some time now, I have to admit she is not the easiest person to please, she loves the attention the carers show her, they spend time chatting with her and cater for her demanding needs, the carers and the office staff have been very helpful and flexible with
her need, nothing is a challenge to them. I would definitely recommend them. 5* all the way from me and my mother.
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Review from M C (Son of Client) published on 26 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been with five star for some time. They have provided a good service with friendly and helpful personnel. They are responsive to client needs and communicate well to requests for additional help when required.
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Review from B P (Daughter of Client) published on 25 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased with all aspects of the care received from 5 Star. The staff are professional and respectful at all times. It is very easy to communicate with management and they are always responsive. I would definitely recommend 5 Star based on our experience in the last 12 months.
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Review from Stephen C (Son of Client) published on 22 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Good team of carers who all engage with my mum and undertake agreed tasks when allowed to! All staff are of a high standard with a good friendly manner. I have only ever had one missed appointment in the 3 months I have been using them and the reasons were fully explained to me and would have resulted
in a later appointment rather than a missed visit. Good communication with management when necessary and they are always open to suggestions/tweaks to service if they think it will work better. Highly recommended.
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Review from Sheila M (Daughter of Client) published on 21 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum and I are very happy with the care she gets Her carers have empathy show kindness and concern for her health and well-being
They try to be consistent with who she gets for carers which reassures her
I always recommend fivestar when people ask about her care
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Review from Karen J (Daughter of Client) published on 21 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Five Star Homecare care for my mum with x 3 calls every day and cleaning her flat each week. They are easy to contact for me as I deal with all of Mum's finances, or if I need to make a change for any reason Doctors appointments etc. Thank you.
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Review from M C (Son of Client) published on 14 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Shout out to the carer who went above and beyond her duties. Mum fell late at night and was unable to get back up. As a result, Mum had to visit the hospital where her carer accompanied her for the full duration when the family were unable to attend. She stayed all day with Mum, communicating updates
from the hospital staff as they occurred. She coordinated and ensured Mum was discharged and returned home safely after she was given the all-clear. Very grateful to her who is such a conscientious and committed career.
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Review from Heather M (Daughter of Client) published on 2 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would definitely recommend - 5 stars. They have helped me now for a fair few months and my mum is so happy with the care she receives. She always looks forward to her carer coming and she tells her what she has been up to over the week and it really helps my mum.
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Review from D J (Daughter-in-law of Client) published on 31 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A reliable service which puts the client first. Approachable, friendly and caring they build trust and rapport with the service user. They also ensured, where possible, for the same carer to attend my mum in law, as she had dementia, and this helped put her at ease and get used to one person. They
keep in touch with family and advise of any concerns or suggestions.
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Current Review Score: 9.9 (9.891)

Overview of Review Score

The Review Score of 9.9 (9.891) out of 10 for Five Star Homecare Leeds Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.891 for Five Star Homecare Leeds Ltd is calculated as follows: ( (163 Excellents x 5) + (20 Goods x 4) ) ÷ 183 Ratings = 4.891
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Five Star Homecare Leeds Ltd is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Five Star Homecare Leeds Ltd

What Type of Services does Five Star Homecare Leeds Ltd offer?

Five Star Homecare Leeds Ltd offers Home Care.

How many Carers does Five Star Homecare Leeds Ltd employ?

Five Star Homecare Leeds Ltd employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Five Star Homecare Leeds Ltd to verify any information. View our terms and conditions. Five Star Homecare Leeds Ltd has an Basic Service - more info.