Five Star Homecare Leeds Ltd

51B Commercial Street, Morley, Leeds LS27 8AG
Review Us
9.9 47 Reviews
  • Five Star Homecare Leeds Ltd, Leeds
Five Star Home Care Leeds Ltd is a dedicated, person-centred domiciliary care provider delivering high quality support to individuals across Leeds and surrounding areas. The service is committed to promoting independence, dignity and wellbeing by providing tailored care packages that meet the unique needs of each service user within the comfort of their own home.

Five Star Home Care Leeds Ltd offers a comprehensive range of services including personal care, medication support, companionship, meal preparation, domestic assistance and specialist support for individuals living with complex health conditions, physical disabilities, dementia or age related needs.

The Organisation prides itself on recruiting compassionate, highly trained care professionals who are dedicated to delivering reliable and respectful care. By focusing on safety, continuity and building trusting relationships Five Star Home Care Leeds Ltd enables individuals to maintain control over their lives whilst receiving the highest standard of care.

Through a commitment to excellence and community values, Five Star Home Care Leeds Ltd continues to support people living comfortably, confidently and independently at home.
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Care Provided by Five Star Homecare Leeds Ltd

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £27.50

All fees are subject to annual increase (April)

These prices are only a guideline, please contact Five Star Homecare Leeds Ltd to find out the exact price for your requirements.

Contact Five Star Homecare Leeds Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Five Star Homecare Leeds Ltd to get a personalised quote.

Good to Know

Owner

  • Five Star Homecare Leeds Ltd
  • Privately Owned

Person in Charge

  • Lindsey Mather (Registered Manager)

Five Star Homecare Leeds Ltd Reviews (47)

9.9

Five Star Homecare Leeds Ltd has a Review Score of 9.9 (9.866) out of 10, based on 39 reviews in the last 2 years.
Over all time Five Star Homecare Leeds Ltd has 47 reviews.

Overall Experience
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Date Published
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  • 39
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Reviewer Connection to Five Star Homecare Leeds Ltd
  • 25
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Total of 47, showing 1-20
Review from Elaine S (Daughter of Client) published on 9 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently used 'Five Star Homecare' to provide wellbeing support for my 89-year-old dad, and I couldn't be more grateful for the service they provided. Every carer who visited him showed such kindness and professionalism, which gave me real peace of mind. Their warmth genuinely brightened his days,
and he spoke so positively about each visit.
The added bonus was their app, where each visit was recorded in detail. Being able to check in and see how he was doing was incredibly reassuring.
I can't thank 'Five Star Homecare' enough and would absolutely recommend them to anyone looking for compassionate, reliable care.
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Review from G N (Daughter of Client) published on 9 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Have been using Fivestar Homecare for a number of months now. Ironed out initial issues and I find that the company are always very amenable to any required changes or feedback.
Have been very helpful of late, highlighting any concerns to us around my dad on their daily visits so that we can work together
to make sure he has the best support in place.
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Review from Sally T (Daughter of Client) published on 13 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and attention provided to Mum over the last 6 months has been excellent. Whilst she can not always have the same care person, the one who frequents and attends her the most has formed a great relationship with Mum providing a daily routine as well as adapting to her varying needs to service
her overall wellbeing.
The daily, morning visits from the girls, sets her up for the day ensuring she is dressed and attired appropriately whilst ensuring she takes medication, has hearing aids inserted as well as other facial additions so she is presentable. Making her breakfast, prepping some easy accessible lunch such as a sandwich, shopping here and there and laundry are all part of weekly tasks that is now routine. Mum is now most accepting of the visits and knows what to expect. She's grateful for their continued support that is done so with kindness, encouragement and dignity. The care plan is also regularly checked to support both present and changing needs. Well done Five Star.
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Review from B P (Daughter of Client) published on 10 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Five Star has been supporting my mum for about 2 years. Their service has been continuously excellent. All the staff are professional and caring. The management is always responsive and very easy to contact.
Time keeping and communication are both excellent. We appreciate that as much as possible
my mum has regular carers who get to know her.
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Review from L C (Daughter-in-law of Client) published on 10 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were recommended Five Star HomeCare Services and have no hesitation recommending this excellent company ourselves. We've been using the service for nearly a year. The carers go above and beyond to help my in-laws. They are professional, friendly, caring and work hard to build trust and rapport even
in challenging situations. The daily updates on the app are very helpful. Excellent communication between family, management and carers. If the carers have any concerns, suggestions or queries they phone the family immediately. Definitely a 5* company.
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Review from Julie M (Client) published on 6 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have a regular carer, Shireena, with this company, I couldn't imagine my life without her. They arrange for her to accompany me to appointments and other social groups I attend, also shopping. They rearrange dates and times when I have made mistakes by getting confused with no problem. They had
patience and understanding when my invoices have been paid late through no fault of my own but due to a managed bank account. I would recommend this company as a service provider as I needed quite a few in my time so consider myself to know how to distinguish between a good and bad company.
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Review from Andrew E (Son of Client) published on 5 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
After my experience with 5 Star Homecare, they could easily be a plus in front of the 5 star . The care , attentiveness, empathy shown to my Dad is exceptional. My Dad who lives on his own enjoys visits from all the carers and also his shopping trips.
The management team are always available when you
need to contact them . The app is updated each visit with plenty of useful information which is important as Dad has dementia. If there is anything urgent they contact you and can offer advice if needed for a corrective action. This is a very stressful time with Dad's dementia and Five Star Homecare have worked wonders in helping alleviate a lot of that. Cannot recommend this company highly enough.
Andrew E
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Review from Joanne T (Daughter of Client) published on 5 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
5 Star having been providing care visits to my dad for a year. The staff are warm and friendly and trustworthy. If we have had any issues I have always found these are treated promptly and any problems resolved quickly.
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Review from K C (Daughter of Client) published on 5 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
5 Star Homecare have been providing twice daily visits to my Dad since December 2025. From the first meeting, where we had a full review of Dad's care needs, we have been more than pleased with the service that we have received. The administration and communication is great and the carers are wonderful
with Dad, often going above and beyond.
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Review from S B (Son of Client) published on 5 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
A fantastic service from all the carers that visit my mum. They are all professional, friendly and caring, and my mum feels safe and well looked after. I highly recommend Five Star Home Care Leeds Ltd
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Review from Peter T (Husband of Client) published on 5 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers are helpful and cheerful and normally on time. Easy to book appointment for sitting. App is great with necessary information. Regular phone calls to establish that all is ok with the service required.
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Review from Ros H (Sister of Client) published on 5 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used 5star to support my sister for a while now We have always found them to be very understanding kind and reliable and supportive to our family I would recommend them to anyone who needs a care provider
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Review from D D (Daughter of Client) published on 5 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can only praise Mum's care from Five Star. She is treated with the utmost respect and her wishes are always taken into account. She has a very good relationship with her carer and I trust her completely to care for Mum and raise any concerns she has if Mum appears unwell. I would recommend Five Star.
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Review from S C (Son of Client) published on 5 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
A good and dependable service with good Carers.
Carers are a friendly face for Mother's care and communicate well with me with regard to any issues that arise from time to time.
Sometimes 'challenging' for Carers to strike the right balance when 'encouraging' Mum to do as she's asked (bathing, eating
and medication) but handled with diplomacy and in a helpful, supportive and friendly manner, generally with positive outcomes.
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Review from Karen J (Daughter of Client) published on 5 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I extended mum's morning call to one hour , the bathroom in her sheltered housing flat was being totally replaced and redecorated. At 94 this was a big disruption causing much stress for mum etc. It took just over 2 weeks in total , I explained to mum I would set up a washing set up so carers could
be there an hour( instead of 30mins ) in her lounge. It all worked really well the carers were brilliant , mum was pretty relaxed about it even when the builders were busy. 5 star have always been easy to reach , adapt if I need to change something even at short notice.
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Review from L L (Daughter of Client) published on 5 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
All the staff have been polite, friendly and very professional. They attend my Mum and put all our families mind at rest that she is receiving good quality care. They are so patient with her and have a good old friendly chat with her throughout their visit. They've also gone above and beyond with her
on occasion to help her. The management are equally as nice, working very hard behind the scenes to update her care plan as it changes and respond to my requests. Thank you 5* Homecare for giving myself and my family some piece of mind.
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Review from Lisa M (Daughter of Client) published on 5 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the first time we have had to use a care company for my dad who has dementia, so understandably we were apprehensive.
We have only been with five star since Christmas but we are delighted with the care dad is receiving and dad really enjoys the visits.
They give his his meds on a morning and
make his breakfast then do the same on an e evening making him sone tea.
All the carers so far have been great, well trained and easy for dad to communicate and get along with
The management are extremely helpful and easy to deal with as well, I would recommend them to anyone looking for careers
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Review from Paula S (Client) published on 2 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such lovely staff/ always punctual and happy to help. They provide a fantastic service for me/ they help me to live my best life. I'm so glad I found 5 Star Homecare. I can't fault the service at all.
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Review from Peter S (Son of Client) published on 28 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just wanted to leave a few words to show both my mums, mine and our families gratitude to the service provided by Five Star Home Care Leeds Ltd. Definitely 5* by name and service. Initially we needed urgent care for my mother who lives alone, returned from hospital following an infection and needed
regular support. She's now recovering well and we continue to receive support from the caring staff that deliver her meds, give her regular company and a natter, assist with household tasks (hoover, clean and tidy, washing up, etc) all allowing mum to keep her independence but also feel helped, when needed. Communication is good, including use of app to get updates. Price is excellent. Overall we are both very happy with the service provided.
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Review from John P (Grandson of Client) published on 20 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't recommed 5 star home highly enogh. They give such good piece of mind helping me support my elderly grandmother. The staff are always friendly and help her with the dialy taks she struggles to do on her own, while allowing her to maintain her indepedance.
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Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for Five Star Homecare Leeds Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.866 for Five Star Homecare Leeds Ltd is calculated as follows: ( (200 Excellents x 5) + (31 Goods x 4) ) ÷ 231 Ratings = 4.866
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Five Star Homecare Leeds Ltd is based on 39 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (7)

Meet the Team (2)

Lindsey

Lindsey Mather

Job Title: Registered Manager

We’re proud to introduce Lindsey, the Registered Manager at Five Star Homecare Leeds Ltd. With a degree in Health and Social Care and over 10 years’ experience in business management and development, Lindsey brings a wealth of knowledge, leadership, and passion to our team.


As a fully qualified trainer, she is dedicated to maintaining the highest standards of care, supporting our staff, and ensuring the very best outcomes for the people we serve.
And fun fact – Lindsey also holds the official title of Lady!


We’re incredibly lucky to have her leading the way.

Stacey

Stacey Smith

Job Title: Compliance Manager

We’re delighted to introduce Stacey, our wonderful Compliance Manager here at Five Star Home Care.


With 12 years of experience within the NHS, Stacey has developed extensive knowledge across both clinical and managerial roles. She has been a valued part of the Five Star family for over two years, and her dedication, professionalism and caring nature truly make a difference every single day.


Stacey plays a key role in ensuring our clients receive safe, high-quality, person-centred care.


She supports the service by:
- Carrying out thorough assessments
- Managing risks carefully and effectively
- Creating and reviewing detailed care plans
- Ensuring we remain fully compliant and operating to the highest standards
- Stacey also holds specialist qualifications in Autism, allowing her to provide informed, compassionate support tailored to individual needs.


We are incredibly proud to have Stacey on our team – her commitment to excellence helps us deliver the five-star care our service users deserve.

Frequently Asked Questions about Five Star Homecare Leeds Ltd

How many Carers does Five Star Homecare Leeds Ltd employ?

Five Star Homecare Leeds Ltd employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Five Star Homecare Leeds Ltd to verify any information. View our terms and conditions. Five Star Homecare Leeds Ltd has an Enhanced Service - more info.