Five Star Homecare Leeds Ltd

51B Commercial Street, Morley, Leeds LS27 8AG
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9.9 31 Reviews
  • Five Star Homecare Leeds Ltd, Leeds
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £27.50

All fees are subject to annual increase (April)

These prices are only a guideline, please contact Five Star Homecare Leeds Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Five Star Homecare Leeds Ltd

Person in charge

  • Lindsey Mather (Registered Manager)

Admission Criteria

  • Operational hours 7am - 11pm Office opening hours mon - fri 9am - 3pm
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Five Star Homecare Leeds Ltd Reviews (31)

9.9

Five Star Homecare Leeds Ltd has a Review Score of 9.9 (9.901) out of 10, based on 29 reviews in the last 2 years.
Over all time Five Star Homecare Leeds Ltd has 31 reviews.

Overall Experience
  • 27
  • 4
  • 0
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  • 0
Date Published
  • 31
  • 6
  • 14
  • 29
  • 2
Reviewer Connection to Five Star Homecare Leeds Ltd
  • 16
  • 7
  • 5
  • 1
  • 1
  • 1
Total of 31, showing 1-20
Review from Angela B (Daughter of Client) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been receiving evening & overnight care with Five Star Care for the past 2/3 weeks, I was so pleased and relieved when they could send a Carer at short notice to look after Mum when diagnosed with a chest infection. The carers were wonderful and Mum really took to them, they were kind, patient
and nothing was too much trouble for them. I would highly recommend them if you have an elderly relative that needs extra special care, we can't thank them enough fir giving us the support we needed at a difficult time. Thanks again to all the Staff at Five Star!
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Review from Rachel S (Daughter of Client) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The name of this company speaks for itself. They are truly 5 star. From the first meeting with the management team where a very thorough assessment was done & our requirements for Dad discussed, to the daily visits from the whole care team it has been top class! We are completely satisfied & over the
moon with the service provided. The ladies that we have welcomed into my parents home have been professional, compassionate, respectful & just lovely with all of us but especially Dad who is a very independent & proud man. We have built, very quickly, a lovely bond with all the staff & feel very at ease now during what has been a very difficult adjustment to our lives. I would highly recommend Five Star. They have fulfilled every single request we have made of them. They are superb!
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Review from D D (Daughter of Client) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am happy with Mum's care from Five Star. The carers always treat Mum with kindness and respect and help her with anything she wants to do. They always respond to requests to change visits and times of visits if necessary. I have no doubts in recommending Five Star as a caring provider.
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Review from S B (Client) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great carers, friendly, professional and have built fantastic rapport with my mother, she really looks forward to every visit. I would happily recommend Five Star Homecare to anyone who is looking for carers.
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Review from Peter S (Son of Client) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service, helping to keep Mum living at home with assistance. I would definitely recommend them for their standard of care, and the way they consider Mum's wishes makes her happy. Your care helps to make this happen.
Many thanks!
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Review from CHRISTINE B (Daughter of Client) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great service, from all care team members and the management team. Five star respond to all mums needs and concerns to very high standard. They will quickly cover additional visits when needed, visiting to agreed times also help mums ' day-to-day living. Thank you to all the team.
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Review from M J (Daughter of Client) published on 29 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum used Five Star to come in every 2 weeks to clean mum's house for her. Mum would say the carer has been and everything sparkles. This helped me with caring for mum. When mum passed they even came to her funeral which was very touching wasn't expecting it. Would definitely recommend them.
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Review from G S (Son of Client) published on 28 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Five Star have been caring for my mother for some time now, I have to admit she is not the easiest person to please, she loves the attention the carers show her, they spend time chatting with her and cater for her demanding needs, the carers and the office staff have been very helpful and flexible with
her need, nothing is a challenge to them. I would definitely recommend them. 5* all the way from me and my mother.
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Review from M C (Son of Client) published on 26 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been with five star for some time. They have provided a good service with friendly and helpful personnel. They are responsive to client needs and communicate well to requests for additional help when required.
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Review from B P (Daughter of Client) published on 25 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased with all aspects of the care received from 5 Star. The staff are professional and respectful at all times. It is very easy to communicate with management and they are always responsive. I would definitely recommend 5 Star based on our experience in the last 12 months.
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Review from Stephen C (Son of Client) published on 22 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Good team of carers who all engage with my mum and undertake agreed tasks when allowed to! All staff are of a high standard with a good friendly manner. I have only ever had one missed appointment in the 3 months I have been using them and the reasons were fully explained to me and would have resulted
in a later appointment rather than a missed visit. Good communication with management when necessary and they are always open to suggestions/tweaks to service if they think it will work better. Highly recommended.
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Review from Jo C (Independent Advocate Deputyship) published on 22 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Five Star Homecare provide an excellent service to a number of my clients where we are acting as professional Deputy. They are always extremely reliable, friendly and honest and offer great support for my clients.
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Review from Sheila M (Daughter of Client) published on 21 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum and I are very happy with the care she gets Her carers have empathy show kindness and concern for her health and well-being
They try to be consistent with who she gets for carers which reassures her
I always recommend fivestar when people ask about her care
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Review from Karen J (Daughter of Client) published on 21 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Five Star Homecare care for my mum with x 3 calls every day and cleaning her flat each week. They are easy to contact for me as I deal with all of Mum's finances, or if I need to make a change for any reason Doctors appointments etc. Thank you.
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Review from M C (Son of Client) published on 14 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Shout out to the carer who went above and beyond her duties. Mum fell late at night and was unable to get back up. As a result, Mum had to visit the hospital where her carer accompanied her for the full duration when the family were unable to attend. She stayed all day with Mum, communicating updates
from the hospital staff as they occurred. She coordinated and ensured Mum was discharged and returned home safely after she was given the all-clear. Very grateful to her who is such a conscientious and committed career.
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Review from Heather M (Daughter of Client) published on 2 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would definitely recommend - 5 stars. They have helped me now for a fair few months and my mum is so happy with the care she receives. She always looks forward to her carer coming and she tells her what she has been up to over the week and it really helps my mum.
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Review from D J (Daughter-in-law of Client) published on 31 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A reliable service which puts the client first. Approachable, friendly and caring they build trust and rapport with the service user. They also ensured, where possible, for the same carer to attend my mum in law, as she had dementia, and this helped put her at ease and get used to one person. They
keep in touch with family and advise of any concerns or suggestions.
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Review from P D (Client) published on 31 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
5 star care company have been excellent for my mum age 91.the care she gets is Very comforting for me to know she is been looked after as I live along way off
We have difficult times with mum but the staff always get it sorted they are very kind mum as had this care company for nearly 4 yrs
Also
the social time spent with mum is exceptional as she gets very lonely many thanks to a wonderful care company
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Review from Jan W (Daughter of Client) published on 31 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely happy with the service received from 5 Star. Staff are punctual, pleasant and helpful. This service means mum can stay in her own home and I can relax knowing mum is getting the best care.
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Review from Michelle W (Client) published on 23 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Highly recommend! Five Star have been caring for my dad after he returned home following his stroke. We have found the carers providing his care to be highly skilled, professional and extremely knowledgeable. The treat him with dignity and compassion when performing all tasks. The company have gone
above and beyond in helping us navigate my dad's transition home offering advice and accommodating changes to his care plan to give him as much quality of life as possible. They have provided support to all the family easing our stress and worries at all points during this journey. We have confidence and peace of mind that my dad is receiving good standard care at all times.
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Current Review Score: 9.9 (9.901)

Overview of Review Score

The Review Score of 9.9 (9.901) out of 10 for Five Star Homecare Leeds Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.901 for Five Star Homecare Leeds Ltd is calculated as follows: ( (154 Excellents x 5) + (17 Goods x 4) ) ÷ 171 Ratings = 4.901
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Five Star Homecare Leeds Ltd is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Five Star Homecare Leeds Ltd

What Type of Services does Five Star Homecare Leeds Ltd offer?

Five Star Homecare Leeds Ltd offers Home Care.

How many Carers does Five Star Homecare Leeds Ltd employ?

Five Star Homecare Leeds Ltd employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Five Star Homecare Leeds Ltd to verify any information. View our terms and conditions. Five Star Homecare Leeds Ltd has an Basic Service - more info.