Five Star Homecare Leeds Ltd

The care I have is very good. My carers are always pleasant and helpful, especially my regulars who have become like friends, and I would not like this to change.

I cannot praise the carers and staff highly enough for the care and support they provide. I feel confident knowing that my sister is receiving the best possible care.

The care my mum receives from Five Star Homecare Leeds Ltd is excellent. The staff are professional and compassionate. My mum is treated with care and respect. I highly recommend Five Star Homecare Leeds Ltd.

I can't thank 'Five Star Homecare' enough and would absolutely recommend them to anyone looking for compassionate, reliable care.

Have been very helpful of late, highlighting any concerns to us around my dad on their daily visits so that we can work together to make sure he has the best support in place.

The daily, morning visits from the girls, sets her up for the day ensuring she is dressed and attired appropriately whilst ensuring she takes medication, has hearing aids inserted as well as other facial additions so she is presentable. Making her breakfast, prepping some easy accessible lunch such as a sandwich, shopping here and there and laundry are all part of weekly tasks that is now routine. Mum is now most accepting of the visits and knows what to expect. She's grateful for their continued support that is done so with kindness, encouragement and dignity. The care plan is also regularly checked to support both present and changing needs. Well done Five Star.

Time keeping and communication are both excellent. We appreciate that as much as possible my mum has regular carers who get to know her.

We were recommended Five Star HomeCare Services and have no hesitation recommending this excellent company ourselves. We've been using the service for nearly a year. The carers go above and beyond to help my in-laws. They are professional, friendly, caring and work hard to build trust and rapport even in challenging situations. The daily updates on the app are very helpful. Excellent communication between family, management and carers. If the carers have any concerns, suggestions or queries they phone the family immediately. Definitely a 5* company.

I have a regular carer, Shireena, with this company, I couldn't imagine my life without her. They arrange for her to accompany me to appointments and other social groups I attend, also shopping. They rearrange dates and times when I have made mistakes by getting confused with no problem. They had patience and understanding when my invoices have been paid late through no fault of my own but due to a managed bank account. I would recommend this company as a service provider as I needed quite a few in my time so consider myself to know how to distinguish between a good and bad company.

Andrew E

5 Star having been providing care visits to my dad for a year. The staff are warm and friendly and trustworthy. If we have had any issues I have always found these are treated promptly and any problems resolved quickly.

5 Star Homecare have been providing twice daily visits to my Dad since December 2025. From the first meeting, where we had a full review of Dad's care needs, we have been more than pleased with the service that we have received. The administration and communication is great and the carers are wonderful with Dad, often going above and beyond.

Carers are helpful and cheerful and normally on time. Easy to book appointment for sitting. App is great with necessary information. Regular phone calls to establish that all is ok with the service required.

I can only praise Mum's care from Five Star. She is treated with the utmost respect and her wishes are always taken into account. She has a very good relationship with her carer and I trust her completely to care for Mum and raise any concerns she has if Mum appears unwell. I would recommend Five Star.

Sometimes 'challenging' for Carers to strike the right balance when 'encouraging' Mum to do as she's asked (bathing, eating and medication) but handled with diplomacy and in a helpful, supportive and friendly manner, generally with positive outcomes.

I extended mum's morning call to one hour , the bathroom in her sheltered housing flat was being totally replaced and redecorated. At 94 this was a big disruption causing much stress for mum etc. It took just over 2 weeks in total , I explained to mum I would set up a washing set up so carers could be there an hour( instead of 30mins ) in her lounge. It all worked really well the carers were brilliant , mum was pretty relaxed about it even when the builders were busy. 5 star have always been easy to reach , adapt if I need to change something even at short notice.

All the staff have been polite, friendly and very professional. They attend my Mum and put all our families mind at rest that she is receiving good quality care. They are so patient with her and have a good old friendly chat with her throughout their visit. They've also gone above and beyond with her on occasion to help her. The management are equally as nice, working very hard behind the scenes to update her care plan as it changes and respond to my requests. Thank you 5* Homecare for giving myself and my family some piece of mind.

The management are extremely helpful and easy to deal with as well, I would recommend them to anyone looking for careers

Such lovely staff/ always punctual and happy to help. They provide a fantastic service for me/ they help me to live my best life. I'm so glad I found 5 Star Homecare. I can't fault the service at all.

Just wanted to leave a few words to show both my mums, mine and our families gratitude to the service provided by Five Star Home Care Leeds Ltd. Definitely 5* by name and service. Initially we needed urgent care for my mother who lives alone, returned from hospital following an infection and needed regular support. She's now recovering well and we continue to receive support from the caring staff that deliver her meds, give her regular company and a natter, assist with household tasks (hoover, clean and tidy, washing up, etc) all allowing mum to keep her independence but also feel helped, when needed. Communication is good, including use of app to get updates. Price is excellent. Overall we are both very happy with the service provided.