Five Star Homecare Leeds Ltd

51B Commercial Street, Morley, Leeds LS27 8AG
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9.9 47 Reviews
  • Five Star Homecare Leeds Ltd, Leeds
Five Star Home Care Leeds Ltd is a dedicated, person-centred domiciliary care provider delivering high quality support to individuals across Leeds and surrounding areas. The service is committed to promoting independence, dignity and wellbeing by providing tailored care packages that meet the unique needs of each service user within the comfort of their own home.

Five Star Home Care Leeds Ltd offers a comprehensive range of services including personal care, medication support, companionship, meal preparation, domestic assistance and specialist support for individuals living with complex health conditions, physical disabilities, dementia or age related needs.

The Organisation prides itself on recruiting compassionate, highly trained care professionals who are dedicated to delivering reliable and respectful care. By focusing on safety, continuity and building trusting relationships Five Star Home Care Leeds Ltd enables individuals to maintain control over their lives whilst receiving the highest standard of care.

Through a commitment to excellence and community values, Five Star Home Care Leeds Ltd continues to support people living comfortably, confidently and independently at home.
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Care Provided by Five Star Homecare Leeds Ltd

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £27.50

All fees are subject to annual increase (April)

These prices are only a guideline, please contact Five Star Homecare Leeds Ltd to find out the exact price for your requirements.

Contact Five Star Homecare Leeds Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Five Star Homecare Leeds Ltd to get a personalised quote.

Good to Know

Owner

  • Five Star Homecare Leeds Ltd
  • Privately Owned

Person in Charge

  • Lindsey Mather (Registered Manager)

Five Star Homecare Leeds Ltd Reviews (47)

9.9

Five Star Homecare Leeds Ltd has a Review Score of 9.9 (9.866) out of 10, based on 39 reviews in the last 2 years.
Over all time Five Star Homecare Leeds Ltd has 47 reviews.

Overall Experience
  • 38
  • 9
  • 0
  • 0
  • 0
Date Published
  • 47
  • 25
  • 28
  • 39
  • 8
Reviewer Connection to Five Star Homecare Leeds Ltd
  • 25
  • 10
  • 5
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 47, showing 41-47
Review from Chris M (Client) published on 6 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and service felt very personally led and brilliant attitude to my mother's needs not just home assistance but family orientated. Whenever we needed extra help or any sort of service it was never questioned it was delivered with excellent results, a professional attitude and a smile. So my
mother felt looked after and cared for by people who care. An excellent service provider and all-around lovely group of people, very appreciated by my family.
  • Staff
  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from Janice J (Client) published on 5 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am satisfied with Five Star Home Care
They've always accommodated..me whenever I need anything doing,, like changing the day or changing the week and I feel I can trust whoever comes to my house and they do make it an enjoyable experience,
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Review from A N (Son of Client) published on 5 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall, the care team have been very supportive; often in the face of adversity. Some carers are extremely proactive in terms of the type of support delivered, which is always appreciated by family members.
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  • Treated with Dignity
  • Value for Money
Review from Lindsay W (Daughter of Client) published on 5 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have 3 carers visiting my Mum and I have met them all and all are lovely and help my mum along during sometimes long and lonely days and this helps knowing someone is calling. Painting her nails, and doing her physio exercises. Also helping me doing vacuum, washing up, the bibs etc.
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Review from L L (Daughter of Client) published on 5 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every person I have dealt with personally and all Mum's carers have been excellent. Nothing is too much trouble, cannot recommend them highly enough. Also, if you have any questions out of office hours someone is available to take your call.
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  • Treated with Dignity
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Review from Lynda A (Daughter of Client) published on 19 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As the name says, five star care. Exceptional quality of care from the start of Mum's care package. Fully confident trained staff, making the transition for Mum to accept the care she required with ease. They treat Mum with total respect and empathy which was a factor for the family. Knowing Mum is
very headstrong, they explain and maintain Mum's dignity at all times. She's still the 'boss' and makes decisions and they totally respect this. Mum treats the carers like friends and literally loves all of them. They are all very smart, professional and this in turn puts all Mum's family at ease knowing she's in great hands.
As their care plan documents all Mum's visits, we are happy in the knowledge that all is going great as we can read it at any time. Thank you Five Star.
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  • Treated with Dignity
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Review from Adrian G (Son of Client) published on 3 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care agency - very approachable and flexible - work with families to ensure the care package is correct. Carers go the extra mile to ensure that everything was correct - providing a full documented visit log which gave peace of mind - could not fault it.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for Five Star Homecare Leeds Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.866 for Five Star Homecare Leeds Ltd is calculated as follows: ( (200 Excellents x 5) + (31 Goods x 4) ) ÷ 231 Ratings = 4.866
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Five Star Homecare Leeds Ltd is based on 39 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (7)

Meet the Team (2)

Lindsey

Lindsey Mather

Job Title: Registered Manager

We’re proud to introduce Lindsey, the Registered Manager at Five Star Homecare Leeds Ltd. With a degree in Health and Social Care and over 10 years’ experience in business management and development, Lindsey brings a wealth of knowledge, leadership, and passion to our team.


As a fully qualified trainer, she is dedicated to maintaining the highest standards of care, supporting our staff, and ensuring the very best outcomes for the people we serve.
And fun fact – Lindsey also holds the official title of Lady!


We’re incredibly lucky to have her leading the way.

Stacey

Stacey Smith

Job Title: Compliance Manager

We’re delighted to introduce Stacey, our wonderful Compliance Manager here at Five Star Home Care.


With 12 years of experience within the NHS, Stacey has developed extensive knowledge across both clinical and managerial roles. She has been a valued part of the Five Star family for over two years, and her dedication, professionalism and caring nature truly make a difference every single day.


Stacey plays a key role in ensuring our clients receive safe, high-quality, person-centred care.


She supports the service by:
- Carrying out thorough assessments
- Managing risks carefully and effectively
- Creating and reviewing detailed care plans
- Ensuring we remain fully compliant and operating to the highest standards
- Stacey also holds specialist qualifications in Autism, allowing her to provide informed, compassionate support tailored to individual needs.


We are incredibly proud to have Stacey on our team – her commitment to excellence helps us deliver the five-star care our service users deserve.

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