Vitality Home Health (Sevenoaks)

The Crown, 10 High Street, Otford, Sevenoaks TN14 5PQ
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10 26 Reviews
  • Vitality Home Health (Sevenoaks), Sevenoaks
Vitality Home Health (Sevenoaks) is offering a New Level of Home Care.

Vitality Home Health (Sevenoaks) offers bespoke, person-centred care for individuals who wish to remain in the comfort of their own homes. Their mission is not only to deliver exceptional, tailored care, but also to promote overall well-being and independence in a familiar and supportive environment.

The team are committed to helping clients to lead active and fulfilling lives by focusing on their current abilities, interests, and unique needs. Care visits are available from as little as 30 minutes per day to full 24-hour support.

Support can be given by dedicated professional Care Givers as well as nursing staff and the home's Private GP, who can provide all the care required to ensure your safety to remain in your own home.

Home to Decide – No-Contract Live-In Care

This flexible option is ideal for those unsure about returning home after a hospital stay. It offers a four-week live-in care package, giving you the chance to experience professional daily support while you decide whether to continue living at home or transition to a residential care setting of your choice. The decision remains entirely in your hands—supporting your independence every step of the way.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £27.60
  • Weekly Live-in Care Fees: from £1465

We offer care calls of 30 minutes, 45 minutes, 1 hour all the way to 24/7 Live in Care.

These prices are only a guideline, please contact Vitality Home Health (Sevenoaks) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Debbie Moulton (Operations Director)

Vitality Home Health (Sevenoaks) Reviews (26)

Total of 26, showing 21-26
10

Vitality Home Health (Sevenoaks) has a Review Score of 10 (9.969) out of 10, based on 11 reviews in the last 2 years. Over all time Vitality Home Health (Sevenoaks) has 26 reviews.

Overall Experience

  • 24
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Date Published

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Overall Experience  Overall Experience 4.0 out of 5

I found the process of engaging Vitality Home Health very straight forward. All my questions were answered clearly, and there was never a problem if I needed things explained more than once. This is the first time I have had to employ outside help for my mother, and I felt very comfortable with Vitality
from the start. In spite of the current restrictions, Mum was happy with the startup procedures and is very happy with the ladies who attend to her. When I recently had to cancel some visits, due to Mum being hospitalized, the staff at Vitality were very understanding and took the time to ask if I was alright, which was very comforting, and reassures me that Mum will be well looked after by the staff. When the time comes, I know there will be no problem in increasing the visits Mum needs, and I know those needs will be met.
I am happy to recommend Vitality Home Health to anyone needing to employ help for their family or friends.

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Overall Experience  Overall Experience 5.0 out of 5

Very pleased we found Vitality Home Health for my mother who is in assisted living accommodation in Rockdale, Sevenoaks before the Covid-19 outbreak.
The carers are excellent as is the back up from the staff at the Otford office who I know I can ring at any time, even on their mobile phones, with any
requests and I know they will also keep me and my family informed should any problems arise.
It is also reassuring to know that there is a doctor available to do video health assessments by carers' telephones when needed and who also has phoned myself, as a Power of Attorney for Mum, to check up that all is well with her and will continue to do so regularly.
All in all, we couldn't have found a better company to provide care.

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Overall Experience  Overall Experience 5.0 out of 5

We chose Vitality for specific reasons - firstly they listened to our problems, they treated Mum and Dad with respect and dignity, they helped us with the myriad of twists and turns of the social care system and it’s processes, they understood the worry myself and my brother faced and lastly because
they focus heavily towards dementia and Alzheimer’s. To date, in short, we haven’t regretted our decision one bit. They have been so kind and caring. They have guided us throughout and we can see a marked improvement to the lives of Mum and Dad who both couldn’t speak higher of Vitality. Every time we have a question or a concern they are both attentive and responsive. There have been times where Mum needed a doctor’s help which during this lockdown period would have proved difficult at best and dangerous at worst. However, their resident GP was quick to respond to Mum via a video call. The technology they use is incredibly helpful, especially for my brother who lives far away.

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Overall Experience  Overall Experience 5.0 out of 5

Fantastic company! My dad is extremely happy with the carers that go into him and it gives me the relief that he is cared for properly and able to stay in his own home independently. I would recommend, if anyone is looking for an outstanding company to go to.

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Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Vitality Home Health enough. They supported my grandmother out of hospital and back into her own home. Being in her own home means the world to her, and to be able to be cared for to such a high standard at home is a huge relief for me and my family.
During this whole COVID situation,
Vitality has offered additional support and a lot of reassurance, which as again it’s a huge relief for my family as we cannot see her.

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Overall Experience  Overall Experience 5.0 out of 5

Professional carers, especially in the current climate.
Really happy with the care my mother has received by Vitality staff even before the pandemic, they have been polite, friendly, well mannered and do their job so well.
Thank you to you all.

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Current Review Score: 10.0 (9.969)

Overview of Review Score

The Review Score of 10 (9.969) out of 10 for Vitality Home Health (Sevenoaks) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.969 for Vitality Home Health (Sevenoaks) is calculated as follows: ( (63 Excellents x 5) + (2 Goods x 4) ) ÷ 65 Ratings = 4.969

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Vitality Home Health (Sevenoaks) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Oct 2021

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (1)

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Meet the Team (9)

Ellen

Ellen Broad

Job Title: Care Manager

Joined: 2023

Ellen has worked within the care industry for 7 years and truly believes she has found her vocation in life. Her career in care began working in Domiciliary care during her breaks whilst studying Music Performance at Chichester University.


Despite being a talented Opera Performer, Ellen’s devotion to caring for the elderly diverted her to accepting a role in a Care Home, where she stayed until Vitality Home Health offered her the role of Customer Care Supervisor. Ellen feels that Vitality Home Health has far exceeded any expectations she had of working at a Care Agency and enjoys working with a team who are devoted to making a difference.

Tina

Tina Payne

Job Title: Field Care Supervisor

Joined: 2022

Tina has lived in the Sevenoaks area for 11 years and joined Vitality Home Health in September 2022. She has always had an affinity with the older generation, and this has always shown in her working day. Tina supports the Care Team to deliver quality care to our customers, ensuring they arrive on time and that the care delivered is to the same level as if it were for her mum.

Debbie

Debbie Moulton

Job Title: Registered Manager/Operations Director

Joined: 2018

Debbie’s career began in the ambulance service. For 11 years, she owned and operated a private ambulance service. After working for several charities overseas, Debbie returned to the UK and became involved in social care, specialising in learning disabilities. After gaining the QCF V in leadership & management qualification, Debbie was then a registered care manager for seven years. She is passionate about providing quality care with a difference, including social prescribing, lifestyle medicine and helping you live a fulfilled life.

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Annie Fish

Job Title: Care Supervisor

Joined: 2025

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Manpinder

Manpinder Sahota

Job Title: Medical Director

Joined: 2018

“I attended Dartford Grammar School and qualified from St George’s Hospital Medical School in 1994. For the last 20 years, I have worked as a GP in Gravesend. I will always see and treat you as a whole person, not just a name on a list or a condition. We will never use a blanket approach, but get to know your individual healthcare needs, interests, likes and dislikes. Then we can provide holistic, personalised care to promote your health and wellbeing in the comfort of your own home. My vision is to train our carergivers to provide outstanding personalised healthcare. And to help the people we care for to live an active, fulfilled and stimulating life. This journey has led me to develop a Domiciliary Care Company that delivers high-quality preventative, pro-active care at home. This has paved the way for VitalityCare and the VitalityLifestyle programme, a service developed to enable you to live the life you would like to, with the care and support of the Vitality team.”

Tara

Tara Lawrence

Job Title: Training Manager

Joined: 2020

Tara has been working in the healthcare sector for 25 years, working within care homes where she was a champion for End of Life care. Tara has since been with domiciliary care since 2020 and has never looked back. Her skills of being able to support others led her to be the trainer for Vitality. Tara covers all mandatory trainings as well as ensuring staff complete refresher trainings throughout the year. Tara is passionate at being a carer and ensures that comes across in her training sessions. Tara is always at hand to support others to ensure best quality of care is being delivered

Tina

Tina Somal

Job Title: Finance Manager

Joined: 2022

Tina is an experienced financial manager who has an extensive background in finance. She previously worked in Treasury and joined the Vitality team two years ago. Her professional experience and depth of business knowledge provides a rich foundation to produce accurate financial information. Tina has a level of insight and determination, which allows her to streamline and improve processes. Her strong interpersonal abilities and business skills help her manage the Vitality offices day to day operational needs so we can provide efficient patient centred care.

Prachi

Prachi Sharma

Job Title: Finance Assistant

Joined: 2022

Prachi has been in England for two years and has worked for Vitality for the past year, I am a carer for Vitality and also work in the office assisting with finance and administration duties. I studied Primary Education when I first came to England however, since working for Vitality I have found my passion in care and really love helping our customers as well as being part of the office team.

Aysen

Aysen Black

Job Title: Care Co Ordinator

Joined: 2020

Aysen has a degree in European Theatre Arts, and was inspired to join the care sector by her mum, who has been a care assistant for over 20 years. Seeing the satisfaction her mum gets from her work prompted Aysen to follow in her footsteps. Aysen became a care assistant in 2015 and soon after joined an office team as a field care supervisor. She was then promoted – first as a care supervisor, then as a community liaison manager. Aysen has a passion for helping you to live a happy, healthy life.

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