Care 24/7 Healthcare Ltd

269 Battle Road, St Leonards-on-Sea TN37 7AN
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9.9 17 Reviews
  • Care 24/7 Healthcare Ltd, St Leonards-on-Sea
Whether you are looking for a little extra help around the home or assistance with personal care, staying in your own home is important to you and your family.
The services offered by Care 24/7 Healthcare will help to maintain your choices, enabling family and friends to be more involved in your care without compromising your quality of life.

Experience has taught the company that the need for home care is becoming more and more each day. The company will strive to put a package of care in place that you require and fits your needs.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: from £22
  • Weekly Live-in Care Fees: from £1400

Each individual case will be assessed and the price will depend on varying needs.
Assessment is free of charge and you are under no obligation to accept, please call us to arrange.

These prices are only a guideline, please contact Care 24/7 Healthcare Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Care 24/7 Healthcare Ltd

Person in charge

  • Alexandra Matinca (Manager)

Care 24/7 Healthcare Ltd Reviews (17)

9.9

Care 24/7 Healthcare Ltd has a Review Score of 9.9 (9.881) out of 10, based on 12 reviews in the last 2 years.
Over all time Care 24/7 Healthcare Ltd has 17 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Care 24/7 Healthcare Ltd
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Total of 17, showing 1-17
Review from Stella B (Wife of Client) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An outstanding service on all levels. Happy, cheerful staff, all very confident and able to go beyond the call of duty to bring calming assurance and superb quality care.
Reply from Dace Stapkevica, Director at Care 24/7 Healthcare Ltd

Thank you so much for your wonderful feedback. We are delighted to hear that it means a lot and to know this has made such a positive difference. We truly appreciate your kind words and support.

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Review from E T (Mother of Client) published on 8 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using this service for a while ,privately for my son .I only can say good things about this company .We have find their service very reliable And caring ,which is difficult to find with big companies.
Carers we have had were really good and administrative staff always there for you
and will try to help .
My son is happy and we are happy with our choice .
I would recommend their service .
Reply from Dace Stapkevica, Director at Care 24/7 Healthcare Ltd

Thank you so much for your kind and thoughtful feedback. We're truly grateful that you've taken the time to share your experience with us.It means a lot to know that you've found our service reliable and caring. Your words are a great encouragement to our team, who work hard every day to provide personalised and compassionate care.Thank you again for your recommendation - it really does mean the world to us. We're proud to be supporting your family and look forward to continuing this journey with you.

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Review from L O (Wife of Client) published on 30 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Was very happy with the service provided , easy to communicate, carers always caring and smiling. Always asked what else they can help, never left the property until carers sure everything and more are done. Definitely in future we will need a carer again, and now we know where to call. Thank you so
much to all carers and management.
Reply from Dace Stapkevica, Director at Care 24/7 Healthcare Ltd

Thank you so much for your kind words and thoughtful feedback. Were truly delighted to hear that you were happy with the service provided and that our carers made a positive difference. Its always our priority to ensure clients feel supported, respected, and well cared for and were so pleased this came through in your experience.Well be sure to pass on your appreciation to our dedicated carers and management team. We look forward to being here for you again in the future, whenever you may need us.

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Review from R B (Husband of Client) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Despite only having my wife at home for less than two weeks before her death. The carers I met were professional, friendly and extremely helpful.
Nothing was too much trouble and they treated my wife with respect.
Reply from Dace Stapkevica, Directions at Care 24/7 Healthcare Ltd

Thank you for taking the time to share your experience during such a difficult time. Please accept our heartfelt condolences for your loss. It means a great deal to us to know that our carers were able to offer support, respect, and comfort to your wife and to you in her final days.We are truly honoured to have been there, even for a short time, and we deeply appreciate your kind words about our teams professionalism and care.With warmest regards

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Review from K S (Daughter of Client) published on 12 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Myself and my mother found all the staff of Care24/7 to be professional, caring, passionate and considerate. They were sensitive to my mother's needs and treated her with dignity and respect. It was reassuring to know that she was in such good hands. Thank you to you all.
Reply from Dace Stapkevica, Director at Care 24/7 Healthcare Ltd

Thank you so much for your kind and heartfelt feedback. We are truly honoured to have supported both you and your mother. Our team is deeply committed to providing compassionate and respectful care, and it means a great deal to know that this was reflected in your experience with us.Your words are a wonderful encouragement to our staff, and well be sure to share them with the whole team. Knowing we could offer you peace of mind and make a positive difference during this time is exactly why we do what we do.Wishing you and your family all the very best.

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Review from David A (Client) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
my first experience of homecare. everybody has been wonderful. nothing is too much trouble. I didn't realise how easy it was going to be . they have given me comfort at a very difficult time. I don't have the words to express my thanks,...they are literally life savers.
Reply from Dace Stapkevica, Director at Care 24/7 Healthcare Ltd

Thank you so much for your kind and heartfelt words. We are truly honoured to have supported you during such a challenging time. It means the world to us to know that our team has made a positive difference and brought you comfort when you needed it most. Your appreciation reminds us why we do what we do. Please know that were always here for youwhatever you need, whenever you need it.

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Review from Wendy A (Daughter of Client) published on 7 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are absolutely wonderful my mum is blind and bed bound and can sometimes be confused, they treat her with respect and kindness nothing is to much for them.
Also I was very nervous when I went into the office the management made me feel calm and relaxed.
Thank you all for what you do
Reply from Dace Stapkevica, Director at Care 24/7 Healthcare Ltd

Thank you so much for your kind and thoughtful words. We're truly grateful to hear that our carers have made such a positive difference in your mums life. Treating her with respect, kindness, and patience is at the heart of what we do, and were so glad that has come through in her care. We're also pleased to know that our management team helped you feel at ease during what can understandably be a stressful time. Your appreciation means a lot to all of usthank you for trusting us to care for your mum.

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Review from Susan C (Daughter of Client) published on 23 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
For 2half yrs my father received the best care from the Carers. Above and beyond care .The carers put themselves out for my father in many ways ..My father loved the carers and many became his friends too ,also the trust between them was great .
Reply from Dace Stapkevica, Director at Care 24/7 Healthcare Ltd

Thank you so much for your heartfelt message. It means a great deal to us to know that over the two and a half years, your father received care that made such a positive impact. Our carers are truly dedicated, and hearing that they went above and beyondand built genuine friendships and trust with your fatheris incredibly moving and rewarding. We feel privileged to have been part of his life and to have supported him with compassion and dignity. Thank you again for your trust in us.

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Review from J V (Husband of Client) published on 30 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We would like to say that we found the management very efficient at the same time very compassionate.
The caring staff were lovely with the patient and we feel that she got a long with them very well. Thank you for all your support at this difficult time.
Reply from Dace Stapkevica, Director at Care 24/7 Healthcare Ltd

Thank you so much for your thoughtful feedback. Were truly grateful to hear that you found our management team both efficient and compassionateits something we strive for every day. We're also very glad that the caring staff were able to build a good relationship with the patient and provide comfort and support during such a difficult time. Your words mean a great deal to our entire team, and were honoured to have been able to support you.

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Review from H P (Wife of Client) published on 24 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers have been coming for 2 weeks now. We are pleased with the service provided so far and hope it continues. Keep up the same standard.
Reply from Dace Stapkevica, Director at Care 24/7 Healthcare Ltd

Thank you for your kind feedback! We're glad you're happy with the service so far and will do our best to maintain the same high standard.

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Review from L T (Daughter of Client) published on 21 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say a big thank you to all of the care assistants that helped care for my mum when she was terminally ill. The compassion and service was second to none. Every care assistant treated my mum with respect and dignity at the end of her life. A massive thank you to all who attended and we
would highly recommend your services.
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Review from Marilyn S (Partner of Client) published on 7 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My partner has developed a good relationship with the carers. They are all very kind to him, treat him with respect and always ask if there is anything else they can do. They also supplied me with some pads when mine had not been delivered.
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Review from Natalie F (Daughter of Client) published on 16 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would happily recommend Care 24/7 Healthcare. They looked after Dad in his last few weeks with compassion and kindness, nothing was too much trouble. They somehow managed to wash his hair, even though he was bed bound.
On the few occasions they were running late, they rang to let us know.
My dad
always said what a good team they were. I am very grateful for all they did for Dad.
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Review from Sue T (Daughter of Client) published on 12 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am eternally grateful to the care team that looked after my dad on his final journey in life. The team were professional, caring and compassionate. They provided excellent support to us all. I was worried about my dad being at home when he was end of life but the care team cared and, with his dignity
intact, it all worked out so very well. He also got his wish of staying in his own home.
Thank you all so much, you're amazing!
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Review from R F (Daughter of Client) published on 19 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you to your carers for caring for my father both before and after his death on the 20th of November 2022. At all times carers were compassionate and treated my father as an individual, not just a patient. Carers stayed with my father hours after his death, until his death could be certified, I
live five hours' drive away and could not be there. I cannot thank you enough for enabling my father to die at home as he wished.
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Review from Judith S (Wife of Client) published on 9 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having been anxious about how I would cope with end-of-life care for my husband, I was very well supported and given confidence by the carers from Care 24/7. They were always on time (and let me know if they were going to be delayed unavoidably), gentle and respectful. They were flexible and did everything
possible to accommodate my husband's wishes. They were interested in us as a family and never gave the impression of being in a rush. I could not fault the care my husband received.
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Review from Naomi C (Daughter of Client) published on 2 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were so impressed with the quality of care offered by Care 24/7 Healthcare. They were always reliable, on time and flexible when we needed to change times.
The carers working here are wonderfully kind, compassionate and hard-working. We are very grateful to them for their work.
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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Care 24/7 Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.881 for Care 24/7 Healthcare Ltd is calculated as follows: ( (59 Excellents x 5) + (8 Goods x 4) ) ÷ 67 Ratings = 4.881
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care 24/7 Healthcare Ltd is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Nov 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Frequently Asked Questions about Care 24/7 Healthcare Ltd

What Type of Services does Care 24/7 Healthcare Ltd offer?

Care 24/7 Healthcare Ltd offers Home Care.

How many Carers does Care 24/7 Healthcare Ltd employ?

Care 24/7 Healthcare Ltd employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care 24/7 Healthcare Ltd to verify any information. View our terms and conditions. Care 24/7 Healthcare Ltd has an Enhanced Service - more info.