Caremark Forest of Dean

Briarwood, 15 High Street, Cinderford GL14 2SE
Review Us
9.9 23 Reviews
  • Caremark Forest of Dean, Cinderford
Caremark Forest of Dean is a home care (Domiciliary) service offering a wide range of professional services to people living in the Forest of Dean. The aim is to enable each individual to continue living life to its fullest capacity.

The friendly and well-qualified team can provide anything from companionship to personal care, respite care to overnight services. Additionally, Caremark offers a specialist Live-In Care service where you can receive care and support 24 hours a day.

Caremark goes above and beyond to allow you to continue living in the comfort of your own home and promotes independence wherever possible. With care programmes tailored to each individual, Caremark ensures you get the care and support you need and want.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £36.33 – £43.59
  • Weekly Live-in Care Fees: £1200 – £1500

We can provide visiting care in 30, 45, 60 minute segments and longer for sit ins, companionship and more complex care. Overnight waking or sleeping shifts and live-ins are priced per client depending on requirements.

These prices are only a guideline, please contact Caremark Forest of Dean to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Dave Pickston (Managing Director)

Admission Criteria

  • Adults 18+ only

Caremark Forest of Dean Reviews (23)

9.9

Caremark Forest of Dean has a Review Score of 9.9 (9.885) out of 10, based on 16 reviews in the last 2 years.
Over all time Caremark Forest of Dean has 23 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Caremark Forest of Dean
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Total of 23, showing 1-20
Review from Tina-Louise J (Daughter of Client) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I initially contacted Caremark FoD earlier this year when trying to source a period of temporary care support for Mum. Of the many companies I called, the Registered Manager was the ONLY one who took the time to really talk to me and advise me, even though she was unable to meet my requirement at that
time. Fast forward to July and my Mum, 94 with vascular dementia was taken ill, resulting in a 4 week stay in hospital. Her cognitive deterioration has been frightening, and I was unable to continue caring for Mum at home without support. I met with the manager and the Field Care Supervisor. From the first meeting I just knew I had made the right choice. Professional, compassionate, supportive, informative, and I trusted them immediately to meet Mum's needs. All the care staff live locally, which I love and they are all absolutely amazing, patient and caring with Mum, which is not easy as each visit is like the first! I love them all and I cannot recommend them highly enough.
Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Thanks very much for taking the time to review us. It's great to hear that our efforts are appreciated and that the local management and staff meet your expectations. If there is anything we can do to help your Mum stay safely and comfortably at home, the door is always open as we strive to continuously improve our service. Thanks

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Review from P H (Son of Client) published on 7 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When calling on the phone, any queries are answered and any problems are rectified. All the carers are honest, kind and efficient and any matters arising in the home are brought to the attention of the management, which are then filtered through to me.
Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Thanks for the review. Client feedback is always appreciated and it's great to hear that we are responding to requests and issues quickly and keeping you informed. Any issues, please get in contact.

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Review from Jeremy P (Son of Client) published on 21 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has received excellent care from all the carers that have attended her. She enjoys their visits and they are always punctual, professional and helpful. There has been some turnover of staff, but they have all been good. As a family we have confidence in Caremark and peace of mind now and for
the future. Thank you.
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Review from Kathryn H (Daughter of Client) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very start that my mother needed a care package, Caremark have been amazing. The management were fantastic in helping support what my mum would need, they are always helpful with everything, pleasant, kind and thoughtful. The carers are also very good and are all respectful and pleasant, kind,
thoughtful and always put my mum at ease, they take time to do an amazing job, but also chat and engage well with my mum, we could not even tell you how to improve as you don't need to you are all amazing at your roles and I thank you so much.
Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Kathryn, thank you for your kind response. We are delighted that both you and your mother are happy with the care that we provide. We strive to treat our clients and relatives as we would like our family to be treated! As always, if we can do anything at all to improve the services for your mother, please don't hesitate to call the on call number or chat to the management or staff.

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Review from Rebecca L (Relative of Client) published on 17 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so grateful to the amazing team of carers and managers they have supported my Nan after a previous awful experience with a different care provider, they took the time to build a brilliant relationship with her and now she looks forward to there visits. They treat her with respect and kindness,
the communication is brilliant which is very reassuring for the family. Very thankful for all they do.
Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Thanks for your kind words that we will pass onto the team. We try and hopefully succeed in treating our clients as we would expect our relatives to be treated and indeed ourselves in the future. As always, if there is anything we can do better, please let us know. Thanks

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Review from D G (Daughter of Client) published on 20 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Highly recommend! We have been with the company for 3 weeks and everyone is so lovely, caring, kind and attentive. Mum is pleased to see them and is laughing and joking within minutes. Everyone has gone out of their way to make sure mum's routine is consistent and the care provided is to the highest
standard. It has provided me with much needed respite and enabled me to have more of a mother/daughter relationship which I had greatly missed. The initial assessment with management was professional, friendly and efficient. They took time to gather detailed information to create a tailored care package suitable for mum' s individual needs. I have felt supported by management who have genuinely taken my needs into account throughout this process.
Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Thanks for your kind words which will be passed onto the team, who I'm sure will be thrilled that their had work is recognized. As a Forest owned and staffed company, part of a British Group, our aim is to ensure that our domiciliary clients are able to stay at home safely and well cared for in their own homes.

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Review from Amy T (Daughter of Client) published on 20 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good service, kind and caring staff very attentive gets on well with my dad and very trustworthy. Caring for my dad would be very difficult without them so I'm very grateful. Also it's nice for my dad to have someone else to talk to other than me.
Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

At Caremark (Herefordshire and the Forest of Dean) a Forest owned and staffed company, part of a British group, we strive to make sure that our clients are safe and well care for and continue to live in their own homes and communities. Your kind feedback, which will be shown to the whole team. will further encourage both the management and workers to keep improving the service that we deliver to our lovely clients. If we can improve further or you have any other feedback, please don't hesitate to contact us in the office in Cinderford.

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Review from George G (Son of Client) published on 4 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Couldn't recommend highly enough. All of the staff are really professional about what they do, but more than that, they genuinely care. Sounds a bit obvious when talking about a care agency, but every single one of the people that have visited mum have been kind, attentive and practical ladies that
put her at ease. There was an excellent and thorough process at the start to make sure nothing was missed and everything was as Mum likes it. The best thing is that I know mum is in safe hands and it allows me to be her son again.
Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Thanks for your review. Both the Management and Care Assistants are really keen to ensure our clients are able to remain at home, with the knowledge that they are in safe hands and being well cared for. We try to treat our clients as if they are family, and remembering that we may be in the client position in the future! As always, if we can do any more for mum, please give us a call.

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Review from Paul H (Son of Client) published on 29 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have now been with Caremark for 2 months, and can honestly say the service that the staff supplies is better than we expected or thought could have been. I had to fight tooth and nail with my father to get carers in to help with my mother, but now he looks forward to them coming and my mother is
laughing and teasing again. They are all very professional with the tasks they perform. Within this short time, they feel more like family.
I would thoroughly recommend them.
Thank you, Caremark.
Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Thanks for the response which will be passed on to the management team and the Care Assistants. We work hard to recruit, train, and support the best Care Assistant in the area and hopefully, this is reflected in the care your relative receives. Glad your Mother has her spark back again!

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Review from S S (Daughter of Client) published on 20 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone was very good to Mum, and it helped me a lot.
Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Thank you for your feedback and review. The team of care assistants and staff work hard, together with you, to ensure that your mum remains safe and comfortable at home.

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Review from Lorraine N (Daughter of Client) published on 12 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been using Caremark FOD for a year and half now, having been recommended by a friend. The team provide personal hygiene care and cleaning services. We have found all the staff to be diligent and well-trained in their duties, timely and always friendly and respectful of Mum's values and
confidentiality. The senior members of staff provide an efficient and friendly service also, answering any questions and concerns promptly, and have built a good rapport with Mum personally. I would highly recommend Caremark FOD.
Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Thank you for your kind words which will be passed onto the team. The team works hard to ensure that people can remain living in their own homes for as long as possible, well cared for both by Caremark and our client's wonderful families.

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Review from Zoe H (Daughter of Client) published on 1 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has had Caremark helping him twice a day for a few years now.
They have been and continue to be fantastic all the way through, tweaking things where needed to make him happy in his home and ensuring his needs are met.
The ladies are all just fab with him (even dealing with his difficult moods
at times!)
The communication is great and highly recommended!
Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Thank you for your review. We take a great deal of pride in our work helping our wonderful clients who wish to remain in their own homes, near family and friends, safely and well cared for. If there is anything we can do to improve the service further, please let us know. Thanks.

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Review from J M (Sister of Client) published on 29 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
What can we say about this agency. After such poor care, my sister and I decided, after a recommendation, to try this wonderful agency. They are caring, and helpful and they and their team care for my sister. I have not seen her this happy for a long time. She has blossomed. Thank you so much. I would
recommend them to anyone who asks. Thank you to the two ladies who care for her. I can finally breathe easy with her care and know I can finally relax knowing she is in good hands.
Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Thanks for the review. We do appreciate the feedback and the team enjoys looking after your sister at home.

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Review from R C (Son of Client) published on 25 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I personally and I know my brother are very grateful for all your hard work.
Without your assistance, it will be far worse than it is.
I don’t know what else I can say, but your new ladies are certainly what our mum needs.
Two staff members in particular are great with Mama. I have told them this
face to face. And always happy to see their names on rota. They are up to the standard set. The staff give our mum exactly what she needs and not all about clock-watching and leaving! Care is care.
It’s a pleasure to help all of your ladies at the weekend to make your very hard job a little easier when I’m there over the weekend.
Top service. Thanks, Team Caremark.
Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Thank you for your kind words. This will be passed onto the team. Thanks Dave

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Review from Keith W (Son of Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Carers who attend my mother all engaged with her very well. When we spoke with Caremark about times for the visits we requested a bedtime of 21:00 hrs, this does not happen. My mother is put to bed too early.
Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Thanks very much for your kind comments. We have passed your comments on bedtimes to the management team. Thanks, Dave MD Caremark (Herefordshire and Forest of Dean)

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Review from Beverley W (Daughter of Client) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the carers are excellent. Communication is very good with the carers and admin staff at all times. Mum is treated with care and consideration. If there are any problems we are contacted immediately. Nothing is too much trouble. Mum is very happy.
Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Thank you for your kind words about the carers and office staff. We work had to ensure that our clients are looked after as a member of our family and will strive to keep improving our levels of care and communication so that your mother remains safe and well cared for at home.
Thank you.

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Review from Hilary J (Daughter of Client) published on 23 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the girls are lovely to Mum, very supportive and caring. They are helpful and kind. Haven't got a bad word about this company; they are all very good.
Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Thank you for your review. The team love looking after your mother.

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Review from Simon M (Son of Client) published on 6 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great service and very helpful.
Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Thank you for your kind response. We are proud of the person-centred care we provide, ensuring that our service users are treated with the care and dignity that they deserve.

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Review from C H (Son-in-law of Client) published on 25 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We didn’t realise exactly how beneficial to all the family’s needs a care plan would be until it was in place. The carers who attend aren’t just carers, they have become so much more!
We now have peace of mind that our mother cared for the moment from waking up to being out to bed. We are safe in the
knowledge that she is getting her meals and being looked after.
Our mother has developed a strong bond with all the carers, which helps massively. Nothing seems too much, and the attitudes are always professional.
Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Thank you for your review. The staff and care team make every effort to provide person-centred care, underpinned by a very comprehensive assessment that drives the development of the care plan. We also like to treat our service users, and we or our relatives would like to be treated. Of course, if you have any comments on the care plan, please feel free to contact us.
Thanks.

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Review from R L (Daughter of Client) published on 9 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caremark have provided an invaluable service to my elderly mother demonstrating the care support and kindness required not only to the patient but to the family members.
Since receiving care support from Caremark (Herefordshire and Forest of Dean) Mother has been much happier and contented being cared
for in her own home.
Caremark staff demonstrate best practice and work to meet patients needs at all times. Excellent.
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Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Caremark Forest of Dean is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.885 for Caremark Forest of Dean is calculated as follows: ( (85 Excellents x 5) + (11 Goods x 4) ) ÷ 96 Ratings = 4.885
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Forest of Dean is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (1)

Sophie

Sophie Baulch

Job Title: CQC Registered Care Manager Joined: 2023

Sophie is the CQC registered Care Manager here at Caremark Hereford and FOD, she has worked in the care sector for 13 years, working with different sectors within the care industry. She has experience with complex needs, palliative and end-of-life support along with learning disabilities and autism. Sophie understands the importance of managing a team to ensure that the people we support are receiving exceptional care and have everything they would like from a care provider. Sophie oversees the safe running of the company on a daily basis, her responsibilities include Coordinating the care delivered, having a hands-on approach, and liaising with the local authority, and medical professionals to achieve the best outcome for our client base. Sophie has a caring, empathetic and patient nature that she passes on to her care staff to ensure that we reach the person-centred care we want to achieve.

Frequently Asked Questions about Caremark Forest of Dean

What Type of Services does Caremark Forest of Dean offer?

Caremark Forest of Dean offers Home Care.

How many Carers does Caremark Forest of Dean employ?

Caremark Forest of Dean employs 13 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Forest of Dean to verify any information. View our terms and conditions. Caremark Forest of Dean has an Enhanced Service - more info.