Home Instead (Tyne Valley)

Whilst we only had the service for a few months before Mum's death I couldn't fault it and they certainly supported Mum's wish to stay in her own home for as long as possible.

Excellent care package, mam treated with dignity and respect, carers are very attentive and willing to spend time with mam giving her companionship. Mam was initially very resistant to having carers and I am very impressed at how the carers have overcome this. Great everyday communication via an app. Carers proactive at suggesting improvements to the care package and supporting the family at a difficult time. I am personally so grateful that we chose Home Instead.

The care, kindness and professionalism shown by the team has been excellent. They made a complicated and emotional process feel manageable, and we are very grateful for the support they have provided. Would recommend them without hesitation.

The overall company works well keeping relatives and professionals informed and updated, as well as listening and responding to situations from those people, as they arise and being flexible and responsive to changing situations.

My mother recently moved into a care home; prior to that HomeInstead (Tyne Valley) provided support to her in her own home, 3 times a day for the past 5 years. Over that time Mum has formed friendships with her carers, which I know she will miss. The carers have played an essential part in helping Mum to live independently and keeping the rest of the family informed about how she was doing; the app, in particular, has been brilliant in providing us with up to date information. On a number of occasions when Mum became ill, HomeInstead provided flexible support and a very effective on-call system. I would recommend HomeInstead Tyne Valley to anyone looking to arrange care for their loved ones.

Home Instead Tyne Valley (HITV) were recommended to me by a care professional last summer and we started using them from August 2024. My mum already had twice daily visits from a council-affiliated provider, for dispensing medication and ensuring she ate, morning and evening, but she also needed help with shopping, getting out and companionship. HITV have also been very accommodating with taking her to arising appointments and to see her old friends in the area. The carers have been excellent at keeping my mum's spirits up and have great rapport with her. It has been a great relief to me, to have people I can trust to keep an eye on her, especially as we lived 400 miles apart. Now that I have moved my mum into a care home nearer me, we no longer need the service but, had she been able to stay in her home, we would have continued using Home Instead indefinitely. There have, of course, been some glitches but these are to be expected and have not tainted our appreciation. Many thanks!

Whilst the client originally demonstrated reluctance to accept 'care', renaming the 'carers' as 'home helps' seemed to be acceptable to a previously very independent lady. She has subsequently developed good relationships with the ladies who call on her. It is particularly convenient to establish a 'bespoke' system which suits client and Home Instead. The on-line shopping arrangement also works effectively. Thank you.

The only time we had a slight issue, the staff were very understanding, listened and made the alterations required.

Really supportive service tailored to the needs of my mother in law, love the use of the app to keep me updated. Mother in law has built trusting relationship with her carers and talks positively about her time with them.

So far the twice daily visits to my Aunt have been very worthwhile . We know she is checked twice a day that she has eaten and taken her medication . Also she has the added attraction of company with these visits . We track the visits on the app which is an excellent way for the family to track the care visits . All in all we are very happy .

From my first meeting with the care manager of home instead I felt a weight had been lifted from us as the family of a much loved mother. The carers are professional, kind, patient and intelligent and the added bonus is their sense of humour which is so important. I feel that as her needs inevitably change, they will cope without a fuss. The app is extremely useful as I live far away and can discuss whatever they have done together that day. I'd happily recommend the home instead service to anyone looking to keep their loved ones at home for as long as possible.

Responsive, caring, professional service and really starting to help make a difference for my mam. The Home Instead team have all really helped her get over her initial reluctance to get more help, so that it is now seamless. Thank you.

Since care was started last year we have increased the input from Home Instead to twice daily to include meal cover. Any increase in care has always been very quickly organised. The care team have always kept us updated about any concerns and have often gone above and beyond to support my mother including helping to organise appointments which fit their schedule so they can take her. The company have been careful to introduce new carers to my mother and all the care team have taken time to try and understand my mother's interests and things she likes. They also undertake a number of household tasks. Contact is very easy even with last-minute requests. I would definitely recommend this care company to anyone looking for high-quality care with a lot more than just basic provision of care.

A very professional service delivered with kindness, an understanding of needs and empathy.

Thank you for your ongoing support.

As it was my first time looking for care for my elderly mum I was hoping for a personal approach where she wouldn't be rushed through her personal care and a relaxed friendly attitude from the carers who came to the house. That's exactly what I have received and more importantly, I can see that as my mum's condition deteriorates I am also going to receive the benefit of their empathy and understanding. I like that the carers coming to the house are experienced, live locally and seem genuinely interested in their clients and their backstories.

Home Instead has been fantastic in helping me to look after my mum. The carers are all lovely and the change I have seen in Mum is amazing! I can't recommend them enough. They are totally reliable and very responsive to Mum's changing needs. I couldn't manage without them!

Vey caring and reliable staff who are also very patient with my mum. I am grateful that I can contact people easily and I'm also glad I can read the reviews of visits on the app to keep aware of how things have gone.

I would thoroughly recommend the service.

I would recommend Home Instead without hesitation to anyone wanting lovely personalised care for their loved ones. The service was really excellent on every level, their staff are lovely, personable and professional. They were fantastic with all the personal bodily care, as well as the food preparation and being on top of all medication issues. They were also very communicative about each visit as to which carer and when they would be coming. The team management was also directly involved as carers themselves and I was impressed by this. My mother could be difficult and very awkward if she wanted to be, but she always spoke in the most glowing terms about all the different carers she experienced. They had such a good relationship, two of the carers came to her funeral and my mum would have really appreciated that.