Sienna Home Care Ltd

17 High Street, Eastleigh SO50 5LF
Review Us
9.9 27 Reviews
  • Sienna Home Care Ltd, Eastleigh
Sienna Home Care Ltd is a trusted provider of domiciliary and live-in care services, dedicated to empowering individuals to maintain their independence and quality of life in the comfort of their own homes. Offering a fully bespoke approach to care, Sienna Home Care Ltd provides tailored solutions that meet the unique needs of each client, whether through short 30-minute visits or 24-hour live-in support.

With a commitment to compassion and excellence, Sienna Home Care Ltd delivers a wide range of services designed to enhance well-being and promote dignity. From assistance with daily living tasks to specialised dementia care, every service is delivered by highly trained and experienced Care Assistants who are supported through ongoing professional development to ensure the highest standards of care.

As a privately family-owned company, Sienna Home Care Ltd takes pride in its personalised approach, working closely with individuals and families to create care plans that respect their preferences and lifestyle that allows individuals to remain in their own homes, surrounded by familiar comforts. Rooted in the heart of the community, the company combines local expertise with a genuine passion for enhancing lives, offering not only practical support but also companionship and emotional support.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £35 – £37
  • Weekly Live-in Care Fees: £1750 – £1850

Free care assessments and no obligation home visits to discuss your requirements. Fees are dependent on personal circumstances.

These prices are only a guideline, please contact Sienna Home Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Sienna Home Care Ltd

Person in charge

  • Emma Goodall (Registered Manager)
9.9

Sienna Home Care Ltd has a Review Score of 9.9 (9.937) out of 10, based on 19 reviews in the last 2 years.
Over all time Sienna Home Care Ltd has 27 reviews.

Overall Experience
  • 26
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Date Published
  • 27
  • 5
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  • 19
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Reviewer Connection to Sienna Home Care Ltd
  • 14
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  • 1
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  • 1
Total of 27, showing 1-20
Review from D H (Daughter of Client) published on 9 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been working with the lovely care staff at Sienna home care for a while now and they always go above and beyond.
Every single person who comes to look after my dad treats him with respect and dignity. I cannot recommend them enough. Look no further if you are looking for a home care agency
for your.loved one.
Reply from Emma Parsons, Manager at Sienna Home Care Ltd

Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that our team has been able to provide the care, dignity, and respect your father deserves. Going above and beyond is at the heart of what we strive for, and feedback like this means a great deal to all of us at Sienna Home Care. We truly value the trust you place in us and feel privileged to be caring for your father!

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Review from Maureen D (Daughter of Client) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided for my mum during her illness has been exceptional. Everyone at Sienna Home Care Ltd has shown an outstanding level of empathy and care. They deal with every situation with professionalism and humour, often going above and beyond.
I can't thank them all enough and have no hesitation
in recommending this company if you or your loved one need care.
Reply from Emma Parsons, Manager at Sienna Home Care Ltd

Thank you so much for your kind and thoughtful words. It means the world to us to hear that the care we provided to your mum made such a positive difference during a difficult time. At Sienna Home Care, we truly care about every person we support, and it's lovely to know that our team's empathy, professionalism, and even sense of humour were felt and appreciated. Your recommendation is the highest compliment we could receive - thank you again for your trust in us!

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Review from Paul J (Son of Client) published on 3 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience with this service is that it has been exemplary. My elderly mother has been looked after with consideration, compassion, patience and good humour. I cannot recommend it highly enough, and would encourage anyone thinking of booking the service, to do so!
Reply from Emma Parsons, Manager at Sienna Home Care Ltd

Thank you for your kind words! We're so pleased to hear that your mother has been cared for with compassion and warmth. Your recommendation means a lot to us, and we're always here to support you both! Thank you

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Review from Christopher J (Son of Client) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had excellent service from Sienna Home Care. The carers they provided have all been professional, friendly and thoughtful. We have full trust in them. One carer in particular has gone above and beyond, with levels of care that are absolutely exemplary. We cannot thank them enough.
Reply from Emma Goodall, Director at Sienna Home Care Ltd

Thank you so much for your kind words and for sharing your experience with us. We are thrilled to hear that you have been pleased with the care provided by our team at Sienna Home Care. Your trust and satisfaction mean the world to us, and we are grateful for the opportunity to support your family. We will continue to strive to provide the highest level of care and support. Thank you again for your lovely feedback.

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Review from Carol D (Daughter of Client) published on 20 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Superb service from Sienna home care. Everyone who has cared for my mum has been excellent - so thoughtful, friendly and professional. She is totally at ease with them and all of us (her family) have complete faith in them. To trust people with the care of your elderly mum is hard to do but I can say
wholeheartedly that the carers with Sienna Home Care have all been beyond our expectations. I can't thank them enough. All are excellent, but one has gone so far above and beyond, she's treated mum as well as if she was her own. Thank you all so very much.
Reply from Emma Parsons, Manager at Sienna Home Care Ltd

Thank you so much for your kind words and heartfelt feedback. It truly means the world to us to know that your mum feels at ease with our carers and that you and your family have complete trust in the care we provide. Supporting families and ensuring our clients feel valued, safe, and respected is at the heart of everything we do, and knowing we've exceeded your expectations is incredibly rewarding.We are especially touched by your recognition of one of our carers who has gone above and beyond - we will make sure to pass along your gratitude. Thank you for trusting Sienna Home Care; it is an absolute privilege to care for your mum!

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Review from T V (Grandson of Client) published on 6 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always excellent service from the the staff at Sienna Home Care. Friendly, helpful, courteous and always caring. Would recommend to anyone in need. Thank you so much for all your help and support!!!!!
Reply from Emma Parsons, Manager at Sienna Home Care Ltd

Thank you so much for your kind words! It was truly a privilege to care for your grandmother, and I'm so grateful for the trust you placed in us. Providing compassionate, person centred care is at the heart of everything we do, and your feedback means the world to us!

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Review from Angela W (Wife of Client) published on 5 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have your carers come in each evening to help my husband to get ready for bed. He gets on well with all the carers. I find it very helpful for their help and it takes the pressure off me a bit. With hindsight I would have got them in sooner.
Reply from Emma Goodall, Director at Sienna Home Care Ltd

Thank you for your lovely review! We are so happy to hear that you are pleased with the care we provide for your husband. Knowing that it helps relieve some of the pressure means so much to us. It's truly a pleasure caring for your husband, and we appreciate the trust you have placed in our team.

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Review from Julie T (Daughter of Client) published on 21 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been very happy with the care received, as have I. She struggles with new people but the carers from Sienna became like an extended family. I am very happy that all Mum's needs are being met.
Reply from Emma Goodall, Director at Sienna Home Care Ltd

Thank you for your lovely review. We are so glad to hear that Mum is happy with the care she's receiving and that the team at Sienna Home Care has been able to build such a positive relationship. It's wonderful to know her needs are being met, and we truly value the trust you've placed in us.

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Review from A P (Daughter of Client) published on 1 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Eastleigh team strikes just the right balance between friendly and warm interactions with our mum, alongside keeping an appropriate eye on any potential safeguarding issues, and taking action as required. They are a great source of company and practical support to our mum and also keep me and my
sister in the loop which is really important to us.
Reply from Emma Goodall, -Director at Sienna Home Care Ltd

Thank you for leaving us such a lovely review. We are so pleased you are happy with the service we provide for your Mum. It is always nice to receive such positive feedback, I will ensure I pass on your compliments to the rest of the team.

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Review from C V (Son of Client) published on 25 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been having care since January 2024. Mum was very hesitant about having care in but has now accepted it and enjoyed having the girls in for showering and company. I would definitely recommend this company.
Reply from Emma Goodall, -Director at Sienna Home Care Ltd

Thank you for taking the time to leave us such a lovely review, we are pleased to hear Mum has settled in and now enjoys having the carers, and we have been able to make a positive impact. I will pass your compliments on to the rest of the team.

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Review from J H (Daughter of Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to my Mum was exemplary and second to none they went above and beyond for both my Mum and Dad and nothing was too big or too small. I cannot recommend them enough. Even at family events someone would come and look after Mum for us so she could enjoy the event too.
Reply from Emma Goodall, -Director at Sienna Home Care Ltd

Thank you so much for leaving us such a lovely review, It was a pleasure to be able to support your Mum and she will be greatly missed by us all. A beautiful lady inside and out! I will pass your lovely compliments and feedback on to the rest of the team.

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Review from John S (Son of Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The company provides an excellent service for my father. They keep me up to date on things and provide complete assurance that he is being looked after. Dad always has positive comments to make about his carers and enjoys their daily visits.
Reply from Emma Goodall, -Director at Sienna Home Care Ltd

Thank you so much for taking the time to send us such a lovely review, we are always pleased to hear that we are making a positive difference, and It is always nice to receive such lovely feedback. It is a pleasure to be able to support Dad and I will pass your compliments on to the rest of the team!

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Review from Jill D (Daughter of Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very caring team. They always go above and beyond and have been excellent in helping my father be safe and remain in his own home. I cannot fault their care, help and understanding. Their communications are always excellent, very thorough and I have always received speedy replies to my e-mails.
Reply from Emma Goodall, -Director at Sienna Home Care Ltd

Thank you so much for leaving us such a lovely review, we are so glad to hear you are happy with the care and support we are providing for your father. It is always nice to receive such lovely positive feedback. I will pass your compliments and feedback on to the rest of the team!

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Review from Helen G (Daughter of Client) published on 22 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This company has been providing care for my elderly mother for a few months now. I'm constantly amazed, and reassured, by their compassion, their proactive thinking, and their understanding of her difficulties in day-to-day life. The management team are always focused on providing the best care possible,
as is every single one of their carers. When making such an important decision for your loved one, it's wonderful to have the reassurance of knowing this team go the extra mile, every day.
Reply from Emma Goodall, -Director at Sienna Home Care Ltd

Thank you so much for taking the time to send us a lovely review, we are so glad to hear you are happy with the care we provide for your mother. It is always nice to receive such lovely feedback. I will pass your compliments on to the rest of the team!

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Review from Carole M (Daughter of Client) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service with excellent caring staff. Reliably attendance always on time. Difficult times with my mother were dealt with professionally right to the end of her life when the carers were in attendance.
Reply from Emma Goodall, -Director at Sienna Home Care Ltd

Thank you for taking the time to leave us such a lovely review. We are saddened at the news of your wonderful mum's passing. She was so much fun to be around always getting the carers to sing and dance with her in her bedroom. Her stories lightened our day and her constant determination, that nothing would ever beat her was infectious. Your mum was one of a kind and I know I can talk for the whole team when I say she will be missed greatly by us all. There will never be another like her.

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Review from S T (Daughter of Client) published on 26 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing, fantastic care staff.
Thoughtful, engaging, relationship builders, nothing is too much for them to help their clients.
My father looked forward to seeing them daily, and very much enjoyed a weekly trip out.
Reply from Emma Goodall, -Director at Sienna Home Care Ltd

Thank you so much for taking the time to send us a lovely review, we are so glad to hear you are happy with the care we have provided for your father. It is always nice to receive such lovely feedback. I will pass your compliments on to the rest of the team!

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Review from Eddie C (Client) assisted by family/friend published on 14 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It does what it says on the tin. I am personally very happy with the service I have received.
Reply from Emma Goodall, -Director at Sienna Home Care Ltd

Thank you so much for taking the time to send us a lovely review, we are so glad to hear you are happy with the care we are providing. It is always nice to receive such lovely feedback. I will pass your compliments and feedback on to the rest of the team!

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Review from Barry G (Client) published on 8 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been fortunate that after I came out of the hospital this company started to come to my house three times a day to look after my care, help me with my medication and assist me around the house. Three times a day I had a carer visit me and every visit was a pleasure. The ladies were always happy,
pleasant and of course very caring. I am so pleased and grateful for all the amazing help and assistance I have received.
Reply from Emma Goodall, -Director at Sienna Home Care Ltd

Dear Barry, thank you so much for taking the time to send us such a lovely review. We are so glad to hear you are happy with the care we have provided. It is always nice to receive such lovely feedback.

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Review from J N (Daughter of Client) published on 29 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have only good things to say about this company. Great communication. The carers are fantastic. Dad really looks forward to the carer arriving. The suggestion of companion time for Dad has been excellent. We have been sent photos when he goes out. It's working well and has taken the stress level down
when we know carers are regularly visiting him.
Reply from Emma Goodall, -Director at Sienna Home Care Ltd

Thank you so much for your lovely review; we are so pleased to be able to make a difference to your father. It is always a pleasure supporting him, as providing excellent care is what we strive for, and it's lovely to receive such wonderful feedback.

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Review from Theresa F (Daughter of Client) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with this company has been, over the past few years, a delight. The carers are kind to Mum and myself, always keep me updated when anything changes, professional in every way.
Reply from Emma Goodall, -Director at Sienna Home Care Ltd

Dear Theresa, thank you so much for your lovely review, we are so pleased to hear that you are happy with the care and support we provide for your mum and also that you too are happy. It is a pleasure supporting Mum and so nice to receive such positive feedback, I will make sure it is passed on to the rest of the team.

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Current Review Score: 9.9 (9.937)

Overview of Review Score

The Review Score of 9.9 (9.937) out of 10 for Sienna Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.937 for Sienna Home Care Ltd is calculated as follows: ( (104 Excellents x 5) + (7 Goods x 4) ) ÷ 111 Ratings = 4.937
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Sienna Home Care Ltd is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

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Meet the Team (3)

Andy and Emma

Andy and Emma Goodall

Job Title: Directors Joined: 2019

Founded in 2019 by a dedicated husband and wife team, our care company was born out of a shared passion for transforming the perception of care services. As directors, we were driven by a desire to challenge the negative stigma often portrayed in the news and to redefine what quality care truly means. Our mission is to create a compassionate, professional, and person-centred approach, ensuring every individual feels valued, respected, and cared for in the way they deserve. Together, we are committed to raising standards and showcasing the positive impact care can have on people’s lives. Our company, Sienna Home Care is named after our daughter, whose name inspires everything we stand for. The name "Sienna" represents warmth, strength, and a natural, nurturing spirit – qualities that are at the heart of our care philosophy. Just as we cherish and care for our own family, we strive to extend that same level of compassion and dedication to every individual we support. For us, Sienna is more than a name; it’s a symbol of love, integrity, and the belief that everyone deserves exceptional care

Emma

Emma Goodall

Job Title: Registered Manager Joined: 2019

My care journey began in 2005 in childcare as a nanny where I gained my Level 2 and 3 in Health and Social Care, but I later transitioned to adult care, driven by a deeply personal connection. My passion for supporting older adults grew whilst caring for my beloved Nan, who had Dementia. I spent my evenings with her, helping my mum, who was her primary carer, and those moments inspired my commitment to providing dignified, compassionate care. I am a Level 5 qualified professional in Leadership and Management in Adult Care, Level 3 in Safeguarding, and FREDA champion, and I am also a certified trainer in medication administration and first aid for Sienna Home Care. I am proud to combine my expertise and empathy to ensure the highest standards of care and feel I bring a wealth of experience and heartfelt passion to my role as a Registered Manager.

Emma

Emma Parsons

Job Title: Care Manager Joined: 2021

I began my journey into care at 18, inspired by a personal experience during a stay in a hospital where the staff’s compassion and dedication motivated me to pursue a career in helping others. Starting as a carer, I worked my way up over 11 years, taking on roles as a senior carer, coordinator, and now Care Manager. Along the way, I achieved my Levels 2 and 3 in Health and Social Care Level 5 NVQ in Leadership and Management in Adult Care and Level 3 in Safeguarding. I am the Manual Handling trainer for Sienna Home Care and I am also proud to be a Health and Well Being Champion for both staff and clients, promoting physical and mental wellness through supportive initiatives, resources, and open communication. My passion lies in improving outcomes for the people we support, ensuring they receive the highest quality of care and live with dignity, independence, and a sense of well-being

Frequently Asked Questions about Sienna Home Care Ltd

What Type of Services does Sienna Home Care Ltd offer?

Sienna Home Care Ltd offers Home Care.

How many Carers does Sienna Home Care Ltd employ?

Sienna Home Care Ltd employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sienna Home Care Ltd to verify any information. View our terms and conditions. Sienna Home Care Ltd has an Enhanced Service - more info.