Sienna Home Care Ltd

17 High Street, Eastleigh SO50 5LF
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9.9 27 Reviews
  • Sienna Home Care Ltd, Eastleigh
Sienna Home Care Ltd is a trusted provider of domiciliary and live-in care services, dedicated to empowering individuals to maintain their independence and quality of life in the comfort of their own homes. Offering a fully bespoke approach to care, Sienna Home Care Ltd provides tailored solutions that meet the unique needs of each client, whether through short 30-minute visits or 24-hour live-in support.

With a commitment to compassion and excellence, Sienna Home Care Ltd delivers a wide range of services designed to enhance well-being and promote dignity. From assistance with daily living tasks to specialised dementia care, every service is delivered by highly trained and experienced Care Assistants who are supported through ongoing professional development to ensure the highest standards of care.

As a privately family-owned company, Sienna Home Care Ltd takes pride in its personalised approach, working closely with individuals and families to create care plans that respect their preferences and lifestyle that allows individuals to remain in their own homes, surrounded by familiar comforts. Rooted in the heart of the community, the company combines local expertise with a genuine passion for enhancing lives, offering not only practical support but also companionship and emotional support.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £35 – £37
  • Weekly Live-in Care Fees: £1750 – £1850

Free care assessments and no obligation home visits to discuss your requirements. Fees are dependent on personal circumstances.

These prices are only a guideline, please contact Sienna Home Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Sienna Home Care Ltd

Person in charge

  • Emma Goodall (Registered Manager)
9.9

Sienna Home Care Ltd has a Review Score of 9.9 (9.937) out of 10, based on 19 reviews in the last 2 years.
Over all time Sienna Home Care Ltd has 27 reviews.

Overall Experience
  • 26
  • 1
  • 0
  • 0
  • 0
Date Published
  • 27
  • 5
  • 8
  • 19
  • 8
Reviewer Connection to Sienna Home Care Ltd
  • 14
  • 4
  • 4
  • 2
  • 1
  • 1
  • 1
Total of 27, showing 21-27
Review from P C (Client) published on 12 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been having this company for nearly one year. I find the carers very friendly and always go above and beyond.
Reply from Emma Goodall, Director at Sienna Home Care Ltd

Thank you so much for taking the time to send us a lovely review, we are so glad to hear you are happy with the care you are receiving. It is always nice to receive such lovely feedback. I will pass your compliments on.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from George S (Client) published on 12 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They treat me with dignity, that have become like my family. I am very grateful for them. I could not live without them.
Reply from Emma Goodall, Director at Sienna Home Care Ltd

Dear George, thank you so much for taking the time to send us a lovely review, we are so glad to hear you are happy with the care we have provided. It is always nice to receive such lovely feedback.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Susan S (Daughter of Client) published on 12 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I highly recommend this company. My father, who suffers from dementia, was ver challenged. The daily carer treated my father with respect and dignity. Their professionalism and sense of humour made a real difference to my mother and the wider family.
Reply from Emma Goodall, Director at Sienna Home Care Ltd

Dear Susan, thank you for your kind words. We are so pleased we made a difference to your father and your family, we feel privileged to have been able to provide your father's care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Andrew V (Husband of Client) published on 31 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers have provided exceptional care and support for my dear wife. Their kindness, consideration and caring attitude are truly commendable. It's heartwarming to know that they are always helpful and cheerful in their approach, which brings comfort and joy to my wife.
Their commitment to going
above and beyond the call of duty is a testament to their dedication and passion for their work. It's truly inspiring because they take the time to buy small presents for my wife, making her feel wanted and cared for. These thoughtful gestures can make a significant difference to her life, and it's touching to see that the company prioritises her well-being.
Taking care of someone with Parkinson's dementia requires a great deal of patience, understanding and compassion and this company possesses all of these qualities and more. They have undoubtedly made my wife's life better and more worthwhile, providing her with the care and attention she needs to live as comfortably as possible.
In summary, this company has shown exceptional professionalism, kindness and compassion in caring for my wife. Their dedication to their work and their clients is truly admirable and they are an asset to the care community. My wife is fortunate to have such wonderful carers and I am pleased to express my appreciation for their outstanding service.
Reply from Emma Goodall, Director at Sienna Home Care Ltd

Dear Andrew, thank you for your review. Caring for your wife is a privilege and a pleasure and we are so glad to hear we make a difference to her life! Providing excellent care is what we strive for and it's lovely to receive such wonderful feedback for the care staff.
Thank you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Natalie D (Daughter-in-law of Client) published on 29 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We required care for my father-in-law. The company was efficient, flexible and very caring. They did their best to find carers available to suit the times we needed and worked hard to find extra care at short notice when it was required. We were always informed of any issues of delays and knew we could
rely on all members of the team. The carers always made sure that my father-in-law was looked after and engaged in conversations which interested him. They often encouraged him to get up and out, which was not always easy! If we had any questions or needed some advice, there was always someone on the end of the phone or email offering support. We knew we were leaving him in safe hands. All members of the team were chatty and very positive. They were incredibly patient and caring and did a great job caring for my father-in-law, even in a busy family home. Thank you for all your hard work. We all really appreciate what you have done for our family.
Reply from Emma Goodall, -Director at Sienna Home Care Ltd

It was lovely to support your father in law, and we wish you all the best in the future.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from V F (Daughter of Client) published on 19 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been fiercely independent for many years. The decision to involve strangers in her care was not taken lightly. However, from the first point of contact and throughout I have been reassured and heartened by the kindness, care and professionalism shown by all concerned. Every effort was
made to afford her dignity and respect. I would not hesitate to recommend the services of this company.
Reply from Team, Sienna Home Care at Sienna Home Care Ltd

Thank you so much for taking the time to send us a lovely review, we are so glad to hear you are happy with the care we have provided for your mother. It is always nice to receive such lovely feedback. I will pass your compliments on to the rest of the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S H (Husband of Client) published on 12 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service from day one.
Reply from Emma Goodall, Director at Sienna Home Care Ltd

Thank you so much for taking the time to send us a lovely review, we are so glad to hear you are happy with the care we have provided for your wife. It is always nice to receive such lovely feedback. I will pass your compliments on to the rest of the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.937)

Overview of Review Score

The Review Score of 9.9 (9.937) out of 10 for Sienna Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.937 for Sienna Home Care Ltd is calculated as follows: ( (104 Excellents x 5) + (7 Goods x 4) ) ÷ 111 Ratings = 4.937
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Sienna Home Care Ltd is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

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Meet the Team (3)

Andy and Emma

Andy and Emma Goodall

Job Title: Directors Joined: 2019

Founded in 2019 by a dedicated husband and wife team, our care company was born out of a shared passion for transforming the perception of care services. As directors, we were driven by a desire to challenge the negative stigma often portrayed in the news and to redefine what quality care truly means. Our mission is to create a compassionate, professional, and person-centred approach, ensuring every individual feels valued, respected, and cared for in the way they deserve. Together, we are committed to raising standards and showcasing the positive impact care can have on people’s lives. Our company, Sienna Home Care is named after our daughter, whose name inspires everything we stand for. The name "Sienna" represents warmth, strength, and a natural, nurturing spirit – qualities that are at the heart of our care philosophy. Just as we cherish and care for our own family, we strive to extend that same level of compassion and dedication to every individual we support. For us, Sienna is more than a name; it’s a symbol of love, integrity, and the belief that everyone deserves exceptional care

Emma

Emma Goodall

Job Title: Registered Manager Joined: 2019

My care journey began in 2005 in childcare as a nanny where I gained my Level 2 and 3 in Health and Social Care, but I later transitioned to adult care, driven by a deeply personal connection. My passion for supporting older adults grew whilst caring for my beloved Nan, who had Dementia. I spent my evenings with her, helping my mum, who was her primary carer, and those moments inspired my commitment to providing dignified, compassionate care. I am a Level 5 qualified professional in Leadership and Management in Adult Care, Level 3 in Safeguarding, and FREDA champion, and I am also a certified trainer in medication administration and first aid for Sienna Home Care. I am proud to combine my expertise and empathy to ensure the highest standards of care and feel I bring a wealth of experience and heartfelt passion to my role as a Registered Manager.

Emma

Emma Parsons

Job Title: Care Manager Joined: 2021

I began my journey into care at 18, inspired by a personal experience during a stay in a hospital where the staff’s compassion and dedication motivated me to pursue a career in helping others. Starting as a carer, I worked my way up over 11 years, taking on roles as a senior carer, coordinator, and now Care Manager. Along the way, I achieved my Levels 2 and 3 in Health and Social Care Level 5 NVQ in Leadership and Management in Adult Care and Level 3 in Safeguarding. I am the Manual Handling trainer for Sienna Home Care and I am also proud to be a Health and Well Being Champion for both staff and clients, promoting physical and mental wellness through supportive initiatives, resources, and open communication. My passion lies in improving outcomes for the people we support, ensuring they receive the highest quality of care and live with dignity, independence, and a sense of well-being

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