Your Home Care - Mansfield, Ashfield & Chesterfield

The Sidings, Mansfield Woodhouse, Mansfield NG19 7FE
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9.9 61 Reviews
  • Your Home Care - Mansfield, Ashfield & Chesterfield, Mansfield
Your Home Care is an Outstanding rated home care provider in Mansfield & Ashfield officially inspected by the Care Quality Commission (July 2022). Your Home Care are a multi-award-winning homecare provider and have been rated in the top 20 best home care providers in the East Midlands (2022, 2023 and 2024). They believe that every individual is unique as are their needs and that's the way their service is delivered. Your Home Care provides a unique, person-centred care service to each and every one of its clients.

They are driven by making sure that everyone who needs care, gets the care they need. Their service differs to other care providers as they encourage the use of technology to equip their Home Care Assistants to deliver a first-class service. This same technology is also available at no extra cost to clients and their families to deliver complete transparency and peace of mind.

In partnership with the NHS, Your Home Care is the first domiciliary care provider in the UK to deliver RESTORE2 to its clients. This wellbeing and observations system developed originally for care homes is a great way to detect deterioration in clients to ensure their wellbeing and help keep clients in their own homes.

The RESTORE2 programme has won various awards since its inception in 2019 including a Parliamentary Award for Excellence and Your Home Care is proud to be leading the way whilst delivering outstanding care to its clients.
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Care Provided by Your Home Care - Mansfield, Ashfield & Chesterfield

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £26.01

Fees change for bank holidays

These prices are only a guideline, please contact Your Home Care - Mansfield, Ashfield & Chesterfield to find out the exact price for your requirements.

Contact Your Home Care - Mansfield, Ashfield & Chesterfield to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Your Home Care - Mansfield, Ashfield & Chesterfield to get a personalised quote.

Good to Know

Owner

  • Paul Pitchford and Scott Marsh
  • Privately Owned

Person in Charge

  • Harriett Renolds (Registered Care Manager)

Your Home Care - Mansfield, Ashfield & Chesterfield Reviews (61)

9.9

Your Home Care - Mansfield, Ashfield & Chesterfield has a Review Score of 9.9 (9.919) out of 10, based on 29 reviews in the last 2 years.
Over all time Your Home Care - Mansfield, Ashfield & Chesterfield has 61 reviews.

Overall Experience
  • 59
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Date Published
  • 61
  • 12
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  • 29
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Reviewer Connection to Your Home Care - Mansfield, Ashfield & Chesterfield
  • 25
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Total of 61, showing 1-20
Review from M H (Son of Client) published on 15 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very kind and caring people, helped mum until she had to go into a nursing home and now are caring for my father. Very flexible and accommodating as we have had many hospital visits at short notice. Can't praise them enough.
Thank-you
Reply from Harriett Renolds, Care Manager at Your Home Care - Mansfield, Ashfield & ChesterfieldThank you for taking the time to leave this lovely feedback.
It has always been a pleasure supporting mum and now dad. I am happy to hear that the flexibility has helped during difficult times with appointments and the care team have always been caring and kind. I will pass this lovely feedback on to the team. Thank you.
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Review from Susan C (Daughter of Client) published on 2 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service my mum received was always professional and caring. I would recommend your company and our family were more than happy with all staff sent to care for our mother. The service received was always personal to mums needs and over the 3 years mum was always treated with dignity and respect.
Time keeping for visits was excellent, even in the snow we knew she would still get a visit. The assessment and regular reviews for mum care was also very helpful allowing her views and family members to be part of her care package. Over the last year mum required some very complex care which was assessed by staff who had a good understanding and experience of how to provide the support she needed. Mum was lucky to have such kind people, and as a family we were very grateful for the all the support over the years
Reply from Harriett Renolds, Care Manager at Your Home Care - Mansfield, Ashfield & ChesterfieldThank you for taking the time to share this lovely feedback. This is lovely to read and a true testament to her team who visited regularly. Mum was always a pleasure to support and brought a smile to everyone's face. Thank you again for sharing your thoughts, I will pass this to the team.
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Review from Peter J (Son of Client) published on 2 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Your Home Care looked after Mum for over 3 years, starting with 2 visits a day, then 3 visits and then 4.
The care they provided was efficient and professional and met mums ever changing needs.
Mum looked forward to the girls visits and thought of them as friends.
Knowing mum was so well cared for
really gave me peace of mind.
Thank you for the support you gave us, but thank you for all you did for mum, she was in the best hands I could have wished for.
Reply from Harriett Renolds, Care Manager at Your Home Care - Mansfield, Ashfield & ChesterfieldThank you for this lovely feedback, mum was always such a pleasure to support and the ladies who visited mum enjoyed seeing her each day. I will pass on your kind words to the team. Thanks again for taking the time to share this.
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Review from Karen C (Daughter of Client) published on 25 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother really looks forward to seeing her carer and has had a good experience with them ,she really enjoyed going to the seated exercise and lunch that was provided, and looks forward to going next month.I think it's really good for mum to get out and be with people her own age .
Reply from Harriett Renolds, Care Manager at Your Home Care - Mansfield, Ashfield & ChesterfieldThank you for taking the time to leave such great feedback. I am happy to hear that mum enjoyed the RISE session and will keep coming along. It always makes a difference when making new friends and being able to go out to join social activities. I will pass this on to our team who support mum. Thank you again.
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Review from S L (Granddaughter of Client) published on 17 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff provided my Grandma with a really good care service during the time they were caring for her. She said that all of the ladies who attended were lovely and helpful when it came to meeting her needs.
Reply from Harriett Renolds, Care Manager at Your Home Care - Mansfield, Ashfield & ChesterfieldThank you for leaving us a lovely review. It has been a pleasure supporting your Grandma and I will pass on this great feedback to the team. Thank you.
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Review from Patricia S (Wife of Client) published on 12 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has received outstanding care from this team who are consistently reliable and compassionate with their respectful and genuine attentiveness that makes us truly supported. What stands out is the warmth they bring to our home. It never feels like a service - it feels like family which brings
us comfort as we face this difficult journey. This kind of support was something he never imagined needing let alone accepting but thanks to the teams patient and person centred approach he has not only adapted but grown comfortable with. The continuity of care / carer has brought stability and made his space feel safe and familiar. Thank you for sharing this journey not just as providers but as people who care.
Reply from Harriett Renolds, Care Manager at Your Home Care - Mansfield, Ashfield & ChesterfieldThank you for taking the time to share this lovely review and for your kind words. I am so happy to hear how comfortable you and your husband are with the care provided and how well it works for you. It's great to hear how having a consistent team who really care, makes such a difference. I know your care team enjoy their visits with your husband and I will pass on your kind words. Thank you.
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Review from I B (Nephew of Client) published on 12 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt's been getting care from Your Home Care for about six months now and we're really happy with them. The carers are lovely, always cheerful and patient, and they treat her with real care and respect. They noticed she wasn't quite herself one week and picked up on a possible water infection through
their observations, which meant we got her to the doctor quickly. That really showed how attentive they are. The office team are helpful and easy to talk to too. I'd happily recommend Your Home Care to anyone.
Reply from Harriett Renolds, Care Manager at Your Home Care - Mansfield, Ashfield & ChesterfieldThank you for taking the time to share this great feedback. It is always so wonderful to hear how well the observations work to prevent hospital admissions and to help people stay safe and well. I am happy to hear all is going well. Thanks again
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Review from Christine W (Aunt of Client) published on 8 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our comments reflect on our previous care givers.
Your company is providing us with such wonderful and professional care providers.
More than happy with your day to day coverage of care being received.
I'm really overwhelmed with such a wonderful approach to caring for my nephew.
I myself feel that
my nephew is in excellent hands and sure from my nephews comments he feels the same.
Thankyou to all your staff.
Reply from Harriett Renolds, Care Manager at Your Home Care - Mansfield, Ashfield & ChesterfieldThank you for sharing this wonderful review, I am pleased to hear that you and your nephew are very happy with the care provided. I will share is lovely feedback with his care team. Thank you.
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Review from T P (Client) assisted by family/friend published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The ladys are very good, caring and attentive to my needs. Very reliable, always happy and make time to chat. Management supportive and helpful when calling. Very happy with them as a whole.
Reply from Harriett Renolds, Care Manager at Your Home Care - Mansfield, Ashfield & ChesterfieldThank you for taking the time to share your review and feedback about the team. This is lovely feedback to hear and I shall ensure the team know how happy you are. Thanks again.
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Review from Cynthia A (Wife of Client) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All workers have been very helpful, friendly and respectful. Roy has accepted the help; he wouldn't let me give. Many Thanks.
Reply from Harriett Renolds, Care Manager at Your Home Care - Mansfield, Ashfield & ChesterfieldThank you for taking the time to share your thoughts and this lovely review. It is lovely to hear that care is being accepted and working well. Let us know if we can do more to help. Thank you.
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Review from Maureen S (Client) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We really didn't want home care but are so pleased we gave it a try, its made a big difference to us, we look forward to our carer coming with a big smile on her face.
Reply from Harriett Renolds, Care Manager at Your Home Care - Mansfield, Ashfield & ChesterfieldThank you for taking the time to leave this wonderful review. I am so pleased to hear how well you get along with your Home Care Assistant and the difference having support makes to your life.
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Review from Judith J (Daughter of Client) published on 27 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been receiving daily visits from the team at Your Home Care since the end of March. Apart from an early miscalculation of fees which was rectified promptly by the director, when we spoke to him personally, all has gone very well. Mum has a lovely team of carers who were all introduced to
her before commencing their duties, and all of them are professional, helpful and well-trained. They are extremely kind and mindful of mum's needs and treat her respectfully with a genuine dose of humour which is exactly what mum enjoys from their visits.
I particularly like the visit notes which I can read to keep me informed as I do not live locally. A medical issue was also picked up very quickly and contact was made with mum's GP which I was very grateful for.
I would like to take this opportunity to thank all on the team for the excellent service they provide.
Reply from Harriett Renolds, Care Manager at Your Home Care - Mansfield, Ashfield & ChesterfieldThank you for taking the time to leave such an amazing review which highlights how well mum gets along with the ladies who visit her daily. It's wonderful to hear how well the notes work for you and how reactive the team have been. It is always a pleasure supporting mum. Thank you.
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Review from Darryl B (Son of Client) published on 12 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care workers are very polite and friendly. They are very empathetic and respectful, focusing on patient centered care.
Any concerns are are identified and recorded accurately leading to prompt action. Overall a very professional and caring team.
Reply from Harriett Renolds, Care Manager at Your Home Care - Mansfield, Ashfield & ChesterfieldThank you for sharing this great feedback about the team of Care Assistants who visit dad. It's always wonderful to hear how responsive the team are and how happy dad is. Thank you!
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Review from Kathryn E (Daughter of Client) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This company are exceptional. The staff are all professional yet caring and kind, they are efficient and all very pleasant and happy which is very reassuring and comforting. I trust them all implicitly.
They were recommended to me by the local county council social services . In my professional life
I see care workers in their duties and believe my mum has the best of them all.
Reply from Harriett Renolds, Care Manager at Your Home Care - Mansfield, Ashfield & ChesterfieldWow! This is such outstanding feedback, thank you for sharing this! The whole team look forward to seeing mum each day and it's great to hear how well they get along. I have shared this wonderful feedback with the team. Thank you.
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Review from Peter C (Son of Client) published on 7 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother and Aunt are both finding their carers to be helpful, friendly and courteous.
My Wife and I have noticed improvements to their lifestyle since Your Home Care have been making their regular twice-daily visits.
We are encouraged that my Mother is already showing an interest in taking part
in the monthly exercise sessions when these become available. It also gives my Wife and I peace of mind in knowing that their wellbeing is being regularly monitored, and by friendly carers.
Reply from Harriett Renolds, Care Manager at Your Home Care - Mansfield, Ashfield & ChesterfieldThank you for taking the time to share this wonderful feedback and I am so happy to hear that you are seeing improvements in your Mother and Aunt's lifestyle. I look forward to seeing them at the next RISE event later this month. I will pass this wonderful feedback to the team of ladies that visit and support both your Mother and Aunt.
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Review from J H (Daughter of Client) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find the staff very easy to deal with, the telephone is always manned. Each new member of staff is introduced by a member of staff before visiting.
The members of staff are there all of the time for the visit. A visit has never been missed.
All the carers are very caring and respectful.
Reply from Harriett Renolds, Care Manager at Your Home Care - Mansfield, Ashfield & ChesterfieldThank you for this lovely review, I will ensure the positive feedback is passed to the team. It is lovely to see dad enjoying his visits and gets along well with his team.
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Review from Susan B (Client) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers I have met have been very compassionate , professional and caring. I have found it very easy to build a repour with all of them. We are so pleased we changed to your company as they are very observant to my health needs.
Reply from Harriett Renolds, Care Manager at Your Home Care - Mansfield, Ashfield & ChesterfieldThank you for such a lovely review, we are so pleased to hear you get along well with your team and they are meeting your needs. I will pass this wonderful review to the team.
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Review from P T (Son of Client) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was extremely worried about finding a home care provider for my mum who has Alzheimer's, upon meeting the manager she instantly put me at ease talked me through all my concerns and reassured me that my mum's needs would be met. The team of carers that care for my mum are all fantastic and the care
they give is second to none, my only criticism is that it would be easier for my mum if she had the same carer on a more regular basis, sometimes the frequency of different faces can be confusing for my mum, but I am aware that this isn't always possible.
Reply from Harriett Renolds, Care Manager at Your Home Care - Mansfield, Ashfield & ChesterfieldThank you for this lovely review, it is great to hear how we eased your mind and gave the reassurance and delivered what we promised when caring for Mum. I will pass this outstanding feedback to the HCA's, it's always a pleasure supporting your mum and thank you again.
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Review from Susan P (Daughter of Client) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are really pleased with all the support we have received from Your Home Care, at short notice they fit us in to help look after my mum. The carers are friendly and caring and nothing is too much trouble. I find the app they provided me with is very useful to check on Mum's eating, drinking and medication.
The carers are in with mum for the whole allocated time that you pay for, if they finish their tasks they always sit and chat with mum which is lovely and mum has really taken to them. They always leave Mum with a warm drink. My only issue is getting the times we wanted for the morning, and night-time but as they are very popular times it is understandable they can not please everyone.
Reply from Harriett Renolds, Care Manager at Your Home Care - Mansfield, Ashfield & ChesterfieldThank you for sharing this lovely review. It is always wonderful to hear Mum is getting on well with her team and she enjoys her time with them. I will pass this lovely feedback on to the team.
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Review from Steve H (Son of Client) published on 22 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely fantastic service, from the start the service provided has been amazing.
Carers come at exactly the time we requested each morning.
My mum had reservations about having carers come to the house, but she is delighted with the service she gets and of course, it has made mum's life so much
easier.
I would recommend this company to everyone, as it really is 5-star.
Reply from Harriett Renolds, Care Manager at Your Home Care - Mansfield, Ashfield & ChesterfieldWow! Thank you for this 5-star review. We are always so happy to hear how much easier we are making life for Mum and how delighted she is. Thank you for sharing your experience with us, we will ensure Mum's Home Care Assistants get this feedback.
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Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Your Home Care - Mansfield, Ashfield & Chesterfield is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.919 for Your Home Care - Mansfield, Ashfield & Chesterfield is calculated as follows: ( (158 Excellents x 5) + (14 Goods x 4) ) ÷ 172 Ratings = 4.919
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Your Home Care - Mansfield, Ashfield & Chesterfield is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jul 2022

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

Meet the Team (4)

Harriett

Harriett Renolds

Job Title: Registered Care Manager Joined: 2023

Registered Care Manager

Lesley

Lesley Platts

Job Title: Assistant Manager Joined: 2020

Assistant Manager

Scott

Scott Marsh

Job Title: Co-Founder, Director Joined: 2020

Co-Founder & Director

Paul

Paul Pitchford

Job Title: Co-Founder, Director & Nominated Individual Joined: 2020

Co-Founder & Director

Frequently Asked Questions about Your Home Care - Mansfield, Ashfield & Chesterfield

What Type of Services does Your Home Care - Mansfield, Ashfield & Chesterfield offer?

Your Home Care - Mansfield, Ashfield & Chesterfield offers Home Care.

How many Carers does Your Home Care - Mansfield, Ashfield & Chesterfield employ?

Your Home Care - Mansfield, Ashfield & Chesterfield employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Your Home Care - Mansfield, Ashfield & Chesterfield to verify any information. View our terms and conditions. Your Home Care - Mansfield, Ashfield & Chesterfield has an Enhanced Service - more info.