Review from Trish A (Friend of Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience

We are relatively new to the services of Your Home Care since having to find someone quickly for my friend who has vascular dementia and I am so glad we chose them. My first meeting with the manager put me at so much ease that my friend was going to be in good hands and they have not disappointed me.

The carers go twice daily and are all so good, respectful, patient and caring to my friend as she can be quite challenging at times. The ladies in the office are very helpful when I have a query but also quick to inform me if ever there is a problem to find a solution. They readily adapt to your needs as I found out this morning as I had to change a part of my friend's care and without question, it was sorted. They are a breath of fresh air and they make such a difference to the client and family/friends' lives. Would highly recommend it.

Reply from Scott Marsh, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you for your kind words, Trish. It's great to hear your experience in finding a care package with us was a positive one. Our office and community staff will always try to go above and beyond for our clients and their families making sure they receive the best care possible. Please let us know if you need anything else.

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Review from Susan M (Daughter of Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience

We would definitely recommend Your Home Care. We've been with them just over a month after being let down by another company. We've been impressed from the beginning. All of the carers Mum has had are lovely. They assist her with her medication and do small jobs which Mum can no longer do. This leaves

me more time to spend with her. The management and staff in the office are very helpful too and they keep me informed about everything. Thank you.

Reply from Scott Marsh, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you for your kind words, Susan. We absolutely thrive off feedback like yours and will make sure all of our staff are given this wonderful feedback. If we can help in any way in the future please do not hesitate to contact us.

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Review from T D (Son of Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience

Happy new year. From getting the call to say you could accommodate Mum's care, we have been reassured that Mum is getting excellent care at the times requested. All Mum's needs are fulfilled. This all helps to give us peace of mind. Thank you for your 5 * service.

Reply from Denise Pitts, Registered Care Manager at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you for your kind words, it's always great to hear that our clients are being well supported and that their needs are being met.

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Review from Julieanne W (Granddaughter of Client) published on 28 October 2022
Submitted via Website • Report

Overall Experience

Had Your Home Care for over a month and a half now, and they have been brilliant. Respectfully helpful and go up and beyond. Our house is always busy with two kids, and they are always lovely and polite, and most importantly, they talk and engage with my grandad and make him feel safe, laugh and guide

him through everything, but also other family members when they are here. The office staff are polite and respectful, and they listen; it's not just a yes-no answer, and they help guide and also check in often to make sure everything is ok with myself and if I'm coping etc.

Reply from Denise Pitts, Registered Care Manager at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you for your kind words, Julieanne. It's amazing to hear that our Home Care assistants are making your Grandad laugh and feel safe. We are always happy to hear from family members, so please contact us if there's anything you need, or pop into the office for a coffee if you're in the area.

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Review from B M (Client) published on 28 October 2022
Submitted via Website • Report

Overall Experience

I've been a service user with Your Home Care for three months now, and the care has been fantastic. I'm treated with dignity and respect, and most of all, kindness. My carers allow me to be as independent as I can without putting myself at risk.
I have three hours of social care with one of my carers,

which is my social lifeline, and I have the opportunity to go places; without this, I would be sitting in my house doing nothing.
The office staff and management are very approachable and do their best to accommodate your needs.
A big thank you to all the staff for the kindness and support they give me.
What a super outstanding company.

Reply from Denise Pitts, Registered Care Manager at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you so much for your kind review. It's amazing to hear that our home care assistants are supporting you to maintain a social life, as this can have a positive impact on mental health, as well as general well-being. The staff in the office are always happy to hear from you, so please continue to contact us if you need anything.

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Review from Karen C (Daughter of Client) published on 28 October 2022
Submitted via Website • Report

Overall Experience

From our first meetings with the manager and another member of staff, my mum and I have been so impressed with the professionalism of all of her ladies who have visited her, providing practical and emotional support to make her daily routine more fulfilling. As a family, the app has been an additional

welcome and reassuring tool, especially when we're not close to home for a time. Thank you.

Reply from Denise Pitts, Registered Care Manager at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you, Karen, for your kind words. We are delighted to hear that mum's home care assistants are meeting her needs in a professional and caring manner and that you are reassured by our family app. We will strive to maintain our high standards. If you need any further assistance, please do not hesitate to contact us.

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Review from J F (Client) published on 10 May 2022
Submitted via Website • Report

Overall Experience

I definitely recommend this care company. I've felt so happy since moving to this company, definitely recommend. Everyone is lovely, and they do everything they can to help support me. I couldn't be happier with this service.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you, it's great to hear you're so happy with our service. Thank you for your recommendation and review.

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Review from Tracy J (Daughter of Client) published on 7 February 2022
Submitted via Website • Report

Overall Experience

We had heard good things about Your Home Care, and I was delighted when I received a call to say that they had availability to provide care for my dad.
In a very short space of time, Your Home Care has exceeded my expectations. From the contact from members of staff since my initial enquiry, through

to the care consultation and visits from the polite and well-trained care staff.
I don’t live locally, so it is extremely reassuring to know that Dad is in capable and caring hands.
I wouldn’t hesitate in recommending Your Home Care. They are an absolute breath of fresh air and exactly what you won't expect from a care provider.
Thank you for restoring my faith in home care.

Reply from Scott Marsh, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Hi Tracy, thank you for your kind words. They are very appreciated and will be passed onto our office and community teams. We are really glad that you feel reassured by our staff and service. If you ever need anything in the future, please do not hesitate to contact us, and we will be happy to help.

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Review from Amy R (Granddaughter of Client) published on 1 November 2021
Submitted via Website • Report

Overall Experience

The service provided by the company is truly amazing. Knowing that my grandad is well looked after and cared for gives me huge peace of mind. All the carers treat my grandad with respect, dignity and always give him the best support. He speaks so highly of each and every one of them; they really do

put a smile on his face. They aren't just his carers; he sees them as his friends. I cannot recommend this company enough to anyone seeking care for their family members.

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Review from Ann S (Daughter of Client) published on 11 October 2021
Submitted via Website • Report

Overall Experience

From the first phone call to enquire about care for my mother, I was struck by the empathy, the dialogue that resonated with how I felt and the assurance that needs would be met. With vascular dementia diagnosed, my mum can be challenging but always the carers are professional and respect her wishes.

The carers engage in a delightful way with my mum and after a few weeks, she has accepted their help more readily. A small team assigned to my mum’s care also helps with continuity and familiarity. We are in the first month of Your Home Care providing care but I am impressed by the whole organisation and support to all the family. Love the family app that informs details of visits which gives reassurance and informs if any shopping is required.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Ann, we're delighted that you're so pleased with the care provided by our excellent Home Care Assistants. We'll strive to keep those standards going forward. If you need anything at all, please do not hesitate to get in touch.

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Review from Samantha A (Client) published on 13 August 2021
Submitted via Website • Report

Overall Experience

Since joining Your Home Care as a client, I have felt the happiest since needing personal care. They are kind thoughtful professional supportive whilst actively helping, encouraging and promoting independence. All the staff are approachable, including the owners who are so easy to talk to, as are the

managers, office staff and carers. They have a fantastic bedside manner and each and everyone has passion and compassion for their job and in their jobs 100% for the right reason. They never discuss other clients' care and never bring their own issues into work. It's always a nice smile from everyone you meet. I also love the monthly observations - so quick to detect issues. Off the back of these observations, I now have an ECG coming up, so thank you so much Your Home Care.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Samantha, what a wonderful review! Thank you so much. We're so glad that we're making such a difference. I will ensure you feedback is relayed to the team.

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Review from Anthony N (Client) published on 15 July 2021
Submitted via Website • Report

Overall Experience

I have been with Your Home Care since 17 May, and all the carers are treating me very well and respect me. They take great care knowing how I like this and remember what needs doing and they always ask me as well. I know which carers are coming all the time by using the carers app which is very good

for me because I like going out and doing things. Really I can't fault them and say much more than this as I have only been with them for about 5 weeks.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Hi Anthony, thank you for your kind comments. We appreciate your feedback. We have really enjoyed having you at our events recently too.

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Review from Julie S (Daughter of Client) published on 8 July 2021
Submitted via Website • Report

Overall Experience

5* service. I couldn't wish for anyone better caring for my dad. Impressed with the communication between myself and your staff. You're all very kind and polite and since my dad has been under your care, he is a lot happier. Thank you.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Hi Julie, we're so pleased to hear that your dad is happy with the service we're providing. If you need anything else, please do not hesitate to get in touch.

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Review from Jackie C (Daughter of Client) published on 8 July 2021
Submitted via Website • Report

Overall Experience

Having recently moved from another provider (if you can call them that) you guys are a breath of fresh air. The care given is fabulous, carers arrive on time, complete all the tasks necessary and have made the whole transition seamless. The app is fabulous it’s great to know exactly what has been done

etc. Highly recommended and thank you to all of you. Fab company.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Hi Jackie, I'm so pleased you feel so settled with us now after your experiences previously. I hope everything is ok and let us know if we can be of any help.

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Review from Gavin C (Son of Client) published on 8 July 2021
Submitted via Website • Report

Overall Experience

The overall service provided by Your Home Care has been excellent so far. Their carers have arrived promptly and been courteous, efficient, and respectful and all our dealings with Head Office have been handled professionally too with them responding quickly to get the package in place at very short

notice. Their App is a useful tool to keep a real-time track of the carers’ visits and any concerns they may have had at the time.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you for your kind words, Gavin. We will strive to ensure the same level of care is delivered going forward.

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Review from Neil G (Client) published on 21 May 2021
Submitted via Website • Report

Overall Experience

A 5-star company, the care provided is exceptional. The carers always arrive on time and the care delivered is of a very high standard. The app is brilliant, we know who will be calling, which we find very reassuring. Every member of staff is dedicated to delivering industry-leading standards. Well

done to everyone and thank you so much for your support.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Neil, it's so lovely to hear that things are going so well. Thank you for your kind words. I have relayed them on the the team.

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Review from Anne W (Daughter of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience

The girls are very respectful and courteous. They are also very diligent in all of their tasks and carry them out with kindness. My Mum is very pleased with them all. The staff at the agency respond promptly and are very respectful in regards to all aspects of care planning and everything is done with

the strictest confidence. It's been very reassuring knowing that we are in professional, caring and safe hands. Many thanks.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Hi Anne, its a pleasure to be caring for your mother. Thank you for your kind words.

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Review from Elizabeth S (Daughter of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience

The care provided by Your Home Care is excellent. They conduct reviews with my father regularly to ensure he is receiving all the support he needs and to see if there is anything further they can support him with. My father receives regular health checks by staff to keep an eye on him, in case his health

deteriorates. Staff visiting my father, always check with him before carrying out tasks and ask if there is anything else they can support him with. They interact with him, giving him conversational support too. Overall, the care and support he receives is exemplary.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you for your lovely feedback. It's beautiful to hear that you rate the service as exemplary. The staff always speak very fondly of your father.

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Review from Gary D (Son of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience

We have been with your Home Care since 1st March and feel Your Home Care have been absolutely wonderful, from the first contact several months ago, up until the present day. My Mother is 99 later this year and her mobility is poor. We moved from our previous Care Agency and I can only say that we are

so glad that we did. The carer has been amazing and nothing is too much trouble. She is only too willing to ensure the care that my Mother is receiving is second to none and is commended for this. Her care staff follow these traits and both my Mother and I are so glad we changed to Your Home Care, when we did and I thoroughly recommend them to anyone who is considering Homecare. The management structure is well organised. Your Home Care are the best Homecare provider in the area and their reporting on an App after each visit is very informative and is tremendously useful. I don't know of any other Homecare providers that use this ingenuity system, but I commend this.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Wow, thank you for such a thorough review Gary. We're pleased that you're happy with the service we are providing your mother with and are absolutely blown away by your kind words. I will pass your comments on to Lesley and the rest of the team.

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Review from Lynne O (Daughter of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience

We are very pleased, so far with Your Home Care company. Very friendly staff and very caring. They are punctual and will do extra jobs, if they have the time. They do all the jobs as required at every call. Very happy to be on the family app and I can see how Mum is at every call.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you for you kind words Lynne, we're so pleased that you're impressed with the family app and the standard of care being delivered. If you need anything, you know where we are.

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Your Home Care - Mansfield, Ashfield & Chesterfield

Care Provided

Types of Home Care

Personal Care & Household Services

Other Care Provided

Funding & Fees

Funding Types Accepted

Good to Know

Owner

Person in charge