Your Home Care - Mansfield, Ashfield & Chesterfield

The Sidings, Mansfield Woodhouse, Mansfield NG19 7FE
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9.9 53 Reviews
  • Your Home Care - Mansfield, Ashfield & Chesterfield, Mansfield
Your Home Care is an Outstanding rated home care provider in Mansfield & Ashfield officially inspected by the Care Quality Commission (July 2022). Your Home Care are a multi-award-winning homecare provider and have been rated in the top 20 best home care providers in the East Midlands (2022, 2023 and 2024). They believe that every individual is unique as are their needs and that's the way their service is delivered. Your Home Care provides a unique, person-centred care service to each and every one of its clients.

They are driven by making sure that everyone who needs care, gets the care they need. Their service differs to other care providers as they encourage the use of technology to equip their Home Care Assistants to deliver a first-class service. This same technology is also available at no extra cost to clients and their families to deliver complete transparency and peace of mind.

In partnership with the NHS, Your Home Care is the first domiciliary care provider in the UK to deliver RESTORE2 to its clients. This wellbeing and observations system developed originally for care homes is a great way to detect deterioration in clients to ensure their wellbeing and help keep clients in their own homes.

The RESTORE2 programme has won various awards since its inception in 2019 including a Parliamentary Award for Excellence and Your Home Care is proud to be leading the way whilst delivering outstanding care to its clients.
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Care Provided by Your Home Care - Mansfield, Ashfield & Chesterfield

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £26.01

Fees change for bank holidays

These prices are only a guideline, please contact Your Home Care - Mansfield, Ashfield & Chesterfield to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Paul Pitchford and Scott Marsh

Person in charge

  • Harriett Renolds (Registered Care Manager)

Your Home Care - Mansfield, Ashfield & Chesterfield Reviews (53)

9.9

Your Home Care - Mansfield, Ashfield & Chesterfield has a Review Score of 9.9 (9.882) out of 10, based on 20 reviews in the last 2 years.
Over all time Your Home Care - Mansfield, Ashfield & Chesterfield has 53 reviews.

Overall Experience
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Reviewer Connection to Your Home Care - Mansfield, Ashfield & Chesterfield
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Total of 53, showing 21-40
Review from Kim M (Daughter of Client) published on 27 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Your Home Care for eight weeks. The care, consideration and support everyone has shown to both my parents has been outstanding.
My mother was quite resistant to needing help initially but from the first visit, they listened to her needs and concerns and quickly built trusting, caring
relationships. At the same time, the carers are proactive in supporting her to make appropriate choices when she has difficulty herself.
The office staff are always available to listen to family concerns and quickly adjust care plans to changing needs. I wouldn’t hesitate to recommend their services. Thank you so much for your outstanding care.
Reply from Denise Pitts, Registered Care Manager at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you so much for your kind words. It's great to hear that your mum's needs are being met and that your concerns are dealt with quickly and appropriately. Please do not hesitate to get in touch if there's anything else we can help with.

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Review from Peter J (Son of Client) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the first time my mum has ever needed care. Your Home Care came very highly recommend, I can say that we as a family are very happy with the help and support all the ladies at Your Home Care give to our mum. Nothing is too much trouble and my mum feels at ease with all the ladies that visit.
The service and support we get from the whole team is excellent and has made my sister and I happy to know that my mum is well looked after when we can’t be there.
Thank you to all at Your Home Care.
Reply from Denise Pitts, Registered Care Manager at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you for the feedback, it's always great to hear that our services are providing positive outcomes for clients. I'm pleased that your mum feels comfortable with the home care assistants and that her needs are being met.

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Review from Jono E (Son of Client) published on 24 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family are new to care services, it was a situation we found ourselves in suddenly. The setup with Your Home Care was so easy, from the first friendly call to the assessment and then to the care being provided. My father actually enjoys and appreciates the care he is receiving from your home care
- something I thought I never would say! The team of carers who visit my father are brilliant, just brilliant, it's clearly obvious they actually 'want' to be providing care - they appear to love their jobs and they do it superbly. The office team are amazing too, after having numerous issues with medication via the GP, the communication with Your Home Care and ourselves has been flawless. This also applies to any issues or observations the team may have with my father and his health.
For me, the app is worth its weight in gold, my brothers and I take great comfort in the fact that we can see first- hand what our father's care has been for that day. Therefore I can't recommend it enough!
Reply from Denise Pitts, Registered Care Manager at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you for your glowing review. It's great to hear that dad is getting on so well with the Home Care Assistants and enjoying their visits; they often talk about dad's sense of humour. The office team are always available to support you with concerns, so please continue to contact us if there's anything further you need.

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Review from Trish A (Friend of Client) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are relatively new to the services of Your Home Care since having to find someone quickly for my friend who has vascular dementia and I am so glad we chose them. My first meeting with the manager put me at so much ease that my friend was going to be in good hands and they have not disappointed me.
The carers go twice daily and are all so good, respectful, patient and caring to my friend as she can be quite challenging at times. The ladies in the office are very helpful when I have a query but also quick to inform me if ever there is a problem to find a solution. They readily adapt to your needs as I found out this morning as I had to change a part of my friend's care and without question, it was sorted. They are a breath of fresh air and they make such a difference to the client and family/friends' lives. Would highly recommend it.
Reply from Scott Marsh, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you for your kind words, Trish. It's great to hear your experience in finding a care package with us was a positive one. Our office and community staff will always try to go above and beyond for our clients and their families making sure they receive the best care possible. Please let us know if you need anything else.

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Review from Susan M (Daughter of Client) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would definitely recommend Your Home Care. We've been with them just over a month after being let down by another company. We've been impressed from the beginning. All of the carers Mum has had are lovely. They assist her with her medication and do small jobs which Mum can no longer do. This leaves
me more time to spend with her. The management and staff in the office are very helpful too and they keep me informed about everything. Thank you.
Reply from Scott Marsh, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you for your kind words, Susan. We absolutely thrive off feedback like yours and will make sure all of our staff are given this wonderful feedback. If we can help in any way in the future please do not hesitate to contact us.

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Review from T D (Son of Client) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Happy new year. From getting the call to say you could accommodate Mum's care, we have been reassured that Mum is getting excellent care at the times requested. All Mum's needs are fulfilled. This all helps to give us peace of mind. Thank you for your 5 * service.
Reply from Denise Pitts, Registered Care Manager at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you for your kind words, it's always great to hear that our clients are being well supported and that their needs are being met.

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Review from Julieanne W (Granddaughter of Client) published on 28 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Had Your Home Care for over a month and a half now, and they have been brilliant. Respectfully helpful and go up and beyond. Our house is always busy with two kids, and they are always lovely and polite, and most importantly, they talk and engage with my grandad and make him feel safe, laugh and guide
him through everything, but also other family members when they are here. The office staff are polite and respectful, and they listen; it's not just a yes-no answer, and they help guide and also check in often to make sure everything is ok with myself and if I'm coping etc.
Reply from Denise Pitts, Registered Care Manager at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you for your kind words, Julieanne. It's amazing to hear that our Home Care assistants are making your Grandad laugh and feel safe. We are always happy to hear from family members, so please contact us if there's anything you need, or pop into the office for a coffee if you're in the area.

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Review from B M (Client) published on 28 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been a service user with Your Home Care for three months now, and the care has been fantastic. I'm treated with dignity and respect, and most of all, kindness. My carers allow me to be as independent as I can without putting myself at risk.
I have three hours of social care with one of my carers,
which is my social lifeline, and I have the opportunity to go places; without this, I would be sitting in my house doing nothing.
The office staff and management are very approachable and do their best to accommodate your needs.
A big thank you to all the staff for the kindness and support they give me.
What a super outstanding company.
Reply from Denise Pitts, Registered Care Manager at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you so much for your kind review. It's amazing to hear that our home care assistants are supporting you to maintain a social life, as this can have a positive impact on mental health, as well as general well-being. The staff in the office are always happy to hear from you, so please continue to contact us if you need anything.

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Review from Karen C (Daughter of Client) published on 28 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
From our first meetings with the manager and another member of staff, my mum and I have been so impressed with the professionalism of all of her ladies who have visited her, providing practical and emotional support to make her daily routine more fulfilling. As a family, the app has been an additional
welcome and reassuring tool, especially when we're not close to home for a time. Thank you.
Reply from Denise Pitts, Registered Care Manager at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you, Karen, for your kind words. We are delighted to hear that mum's home care assistants are meeting her needs in a professional and caring manner and that you are reassured by our family app. We will strive to maintain our high standards. If you need any further assistance, please do not hesitate to contact us.

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Review from J F (Client) published on 10 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I definitely recommend this care company. I've felt so happy since moving to this company, definitely recommend. Everyone is lovely, and they do everything they can to help support me. I couldn't be happier with this service.
Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you, it's great to hear you're so happy with our service. Thank you for your recommendation and review.

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Review from Tracy J (Daughter of Client) published on 7 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had heard good things about Your Home Care, and I was delighted when I received a call to say that they had availability to provide care for my dad.
In a very short space of time, Your Home Care has exceeded my expectations. From the contact from members of staff since my initial enquiry, through
to the care consultation and visits from the polite and well-trained care staff.
I don’t live locally, so it is extremely reassuring to know that Dad is in capable and caring hands.
I wouldn’t hesitate in recommending Your Home Care. They are an absolute breath of fresh air and exactly what you won't expect from a care provider.
Thank you for restoring my faith in home care.
Reply from Scott Marsh, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Hi Tracy, thank you for your kind words. They are very appreciated and will be passed onto our office and community teams. We are really glad that you feel reassured by our staff and service. If you ever need anything in the future, please do not hesitate to contact us, and we will be happy to help.

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Review from Amy R (Granddaughter of Client) published on 1 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service provided by the company is truly amazing. Knowing that my grandad is well looked after and cared for gives me huge peace of mind. All the carers treat my grandad with respect, dignity and always give him the best support. He speaks so highly of each and every one of them; they really do
put a smile on his face. They aren't just his carers; he sees them as his friends. I cannot recommend this company enough to anyone seeking care for their family members.
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Review from Ann S (Daughter of Client) published on 11 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first phone call to enquire about care for my mother, I was struck by the empathy, the dialogue that resonated with how I felt and the assurance that needs would be met. With vascular dementia diagnosed, my mum can be challenging but always the carers are professional and respect her wishes.
The carers engage in a delightful way with my mum and after a few weeks, she has accepted their help more readily. A small team assigned to my mum’s care also helps with continuity and familiarity. We are in the first month of Your Home Care providing care but I am impressed by the whole organisation and support to all the family. Love the family app that informs details of visits which gives reassurance and informs if any shopping is required.
Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Ann, we're delighted that you're so pleased with the care provided by our excellent Home Care Assistants. We'll strive to keep those standards going forward. If you need anything at all, please do not hesitate to get in touch.

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Review from Samantha A (Client) published on 13 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since joining Your Home Care as a client, I have felt the happiest since needing personal care. They are kind thoughtful professional supportive whilst actively helping, encouraging and promoting independence. All the staff are approachable, including the owners who are so easy to talk to, as are the
managers, office staff and carers. They have a fantastic bedside manner and each and everyone has passion and compassion for their job and in their jobs 100% for the right reason. They never discuss other clients' care and never bring their own issues into work. It's always a nice smile from everyone you meet. I also love the monthly observations - so quick to detect issues. Off the back of these observations, I now have an ECG coming up, so thank you so much Your Home Care.
Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Samantha, what a wonderful review! Thank you so much. We're so glad that we're making such a difference. I will ensure you feedback is relayed to the team.

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Review from Anthony N (Client) published on 15 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been with Your Home Care since 17 May, and all the carers are treating me very well and respect me. They take great care knowing how I like this and remember what needs doing and they always ask me as well. I know which carers are coming all the time by using the carers app which is very good
for me because I like going out and doing things. Really I can't fault them and say much more than this as I have only been with them for about 5 weeks.
Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Hi Anthony, thank you for your kind comments. We appreciate your feedback. We have really enjoyed having you at our events recently too.

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Review from Julie S (Daughter of Client) published on 8 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
5* service. I couldn't wish for anyone better caring for my dad. Impressed with the communication between myself and your staff. You're all very kind and polite and since my dad has been under your care, he is a lot happier. Thank you.
Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Hi Julie, we're so pleased to hear that your dad is happy with the service we're providing. If you need anything else, please do not hesitate to get in touch.

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Review from Jackie C (Daughter of Client) published on 8 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having recently moved from another provider (if you can call them that) you guys are a breath of fresh air. The care given is fabulous, carers arrive on time, complete all the tasks necessary and have made the whole transition seamless. The app is fabulous it’s great to know exactly what has been done
etc. Highly recommended and thank you to all of you. Fab company.
Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Hi Jackie, I'm so pleased you feel so settled with us now after your experiences previously. I hope everything is ok and let us know if we can be of any help.

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Review from Gavin C (Son of Client) published on 8 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The overall service provided by Your Home Care has been excellent so far. Their carers have arrived promptly and been courteous, efficient, and respectful and all our dealings with Head Office have been handled professionally too with them responding quickly to get the package in place at very short
notice. Their App is a useful tool to keep a real-time track of the carers’ visits and any concerns they may have had at the time.
Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you for your kind words, Gavin. We will strive to ensure the same level of care is delivered going forward.

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Review from Neil G (Client) published on 21 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A 5-star company, the care provided is exceptional. The carers always arrive on time and the care delivered is of a very high standard. The app is brilliant, we know who will be calling, which we find very reassuring. Every member of staff is dedicated to delivering industry-leading standards. Well
done to everyone and thank you so much for your support.
Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Neil, it's so lovely to hear that things are going so well. Thank you for your kind words. I have relayed them on the the team.

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Review from Anne W (Daughter of Client) published on 29 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The girls are very respectful and courteous. They are also very diligent in all of their tasks and carry them out with kindness. My Mum is very pleased with them all. The staff at the agency respond promptly and are very respectful in regards to all aspects of care planning and everything is done with
the strictest confidence. It's been very reassuring knowing that we are in professional, caring and safe hands. Many thanks.
Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Hi Anne, its a pleasure to be caring for your mother. Thank you for your kind words.

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Current Review Score: 9.9 (9.882)

Overview of Review Score

The Review Score of 9.9 (9.882) out of 10 for Your Home Care - Mansfield, Ashfield & Chesterfield is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.882 for Your Home Care - Mansfield, Ashfield & Chesterfield is calculated as follows: ( (105 Excellents x 5) + (14 Goods x 4) ) ÷ 119 Ratings = 4.882
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Your Home Care - Mansfield, Ashfield & Chesterfield is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jul 2022

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

Meet the Team (4)

Harriett

Harriett Renolds

Job Title: Registered Care Manager Joined: 2023

Registered Care Manager

Lesley

Lesley Platts

Job Title: Assistant Manager Joined: 2020

Assistant Manager

Scott

Scott Marsh

Job Title: Co-Founder, Director Joined: 2020

Co-Founder & Director

Paul

Paul Pitchford

Job Title: Co-Founder, Director & Nominated Individual Joined: 2020

Co-Founder & Director

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Your Home Care - Mansfield, Ashfield & Chesterfield to verify any information. View our terms and conditions. Your Home Care - Mansfield, Ashfield & Chesterfield has an Enhanced Service - more info.