Review from Mark W (Son of Client) published on 5 February 2021
Submitted via Website • Report

Overall Experience

The quality of care and professionalism my father received from Your Home Care was exceptional. The whole team were so supportive and surpassed my expectations. When my father was ill and he couldn't be left alone during the New Year, his carer went over and beyond to support us. My father is now in

residential care and in hindsight, I wish I'd worked with Your Home Care much earlier. I can't thank them enough.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Hi Mark, thank you for your lovely review. It was a pleasure to care for your father and we're so happy to hear that he is settled. Take care and pass on our love.

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Review from Ian W (Son of Client) published on 2 February 2021
Submitted via Website • Report

Overall Experience

The home care service has been excellent, very reliable and professional. The carers are friendly and look after Mum with a personal touch which both she and the family, really appreciate. I have no hesitation in recommending their services.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Hi Ian, thank you for taking the time to leave us a review. I'm so happy you and mum are happy and to hear you'd recommend us. Thank you.

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Review from John L (Next of Kin) published on 2 February 2021
Submitted via Website • Report

Overall Experience

I am a very close friend and next of kin to the client and have the responsibility to find the care for my very close friends. Your home care provides us with unrivalled service in every department from care to punctuality and support from all the staff including the office, who quite often are hands-on.

They ensure that any care we want we get and anything we need from doctor calls or social service help, we get with the right consultation. Compared to our previous care company and some we had meetings with, it was a huge revelation to the detail that they go to - all for the care of the client and partner. Our friend has Alzheimer's in late-stage so is quite difficult to work with but this has not been any problem to the carers in attendance. I can only say this is a 5-star company, only small but proficient and caring in every way.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Hi John, thank you so much for your kind comments - reviews like this make us so proud. I'm pleased to see things are going so well.

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Review from Jonathan S (Son of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience

The service received so far has been outstanding, having been thrown into a situation which required me to get a package of care at short notice with no information, knowledge and on Christmas week, I expected stress and grief, what I received was the opposite. My father, who isn't the easiest person

to please, is delighted with his carers and the service supplied.
They have great attention to detail and keep an eye out if something seems off. I, myself, am frequently kept in the loop via phone and email regarding updates, suggestions and general week to week goings-on.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you Jonathan. We're so pleased we could help at such a difficult time and take away those pressures. You know where we are if you need anything.

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Review from Charlotte H (Daughter of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience

The team at Your Home Care are a breath of fresh air following a very disappointing experience with another care provider. We are over the moon at the quality of service provided, not only by the carers but also any office staff we have been in contact with. From our initial enquiry through to delivery

of care services, we have been extremely happy with every aspect. We would not hesitate to recommend Your Home Care. Don't put up with less.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Charlotte, we're so pleased to hear how happy you are with our service. I'm pleased your father is now getting the care he deserves. I will relay your comments to the team. Thank you so much.

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Review from Rachel H (Daughter of Client) published on 22 December 2020
Submitted via Website • Report

Overall Experience

We had been looking after Mum for about 3-years doing everything possible to keep her in her own home, but unfortunately with working full time, it all became too much. Mum's needs were increasing and we were already going more than 4-times a day, so we were really worried about how to keep her happy

and safe. After a really negative experience with another care company, we just didn't know where to turn. We called Your Home Care, and they really have been angels (arriving just in time for Christmas!). They listened to our needs, and a month in, all of those needs had been met. They are excellent at keeping in touch, treat both us and my mum with the utmost care and respect, and she is absolutely delighted with them. All of the staff are really professional and patient, and have ensured Mum's safety at all times - even with the pandemic to contend with! The care they offer is above and beyond anything we expected and we wouldn't hesitate to recommend them to anyone.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Rachel, it's a pleasure to help alongside you with your mother, she really brightens the carers day. We hear lovely reports back in the office from our home care assistants about their visits. Your words are a nice gift for us this Christmas too and I shall share them with all of the team. Thank you.

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Review from Rosaleen R (Daughter of Client) published on 2 December 2020
Submitted via Website • Report

Overall Experience

After caring for our mother for over 5 years as a family, it became apparent to us that we needed support from a care agency that showed compassion, dignity and looked at mum in a holistic manner, taking in to account all her caring needs. Dietary needs as well as her variability in mood and mobility.

As a family, we thought no one could care for our mum as we did but we are so glad we were proven wrong by Your Homecare as they have not only listened to us as a family but they take the time to listen to Mum's needs and are so patient and understanding and are willing to support in any way they can. They are a unique care agency that can combine professionalism and friendly diversity while maintaining high standards of client care. The care agency took the time to meet us as a family on the initial assessment and a full plan of care was formulated to meet the needs of my mum between us, which gave us the assurance that Mum was in safe hands.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you so much for this review. From someone that has us care for their mother this review really is testament to the hard work that our staff tirelessly put in for us. We're so proud of the service we provide and your words only invigorate us more. Thank you.

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Review from Sophie B (Client) published on 1 December 2020
Submitted via Website • Report

Overall Experience

I have been using Your Home Care for a few months now and I cannot fault them. The professionalism and knowledge shown by both management and the carers providing support is exceptional. Communication is really good and they’re very prompt to respond to any queries raised. As a younger person requiring

care, it’s often difficult to gauge whether a company is going to meet your needs because of a lot centre around caring for the older generations. As soon as I contacted Your Home Care I knew that they would be a great fit for me and my requirements, they took the time to ask me what I needed and wanted and also time getting to know me rather than describing to me how I would best fit in with what they do which other companies have previously tried to do. I would recommend Your Home Care to everyone because whatever your requirements, they will work with you to find a solution and meet your needs and it will be a pleasant experience too which helps.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Thanks, Sophie, we're happy to see your feedback. We talk a lot about person-centred care and it's lovely to see you talk about it and how we've achieved this for you. I will pass your comments on to the team.

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Review from Julie W (Daughter-in-law of Client) published on 15 October 2020
Submitted via Website • Report

Overall Experience

We have been using your home care for a couple of months now for my mother and father-in-law and are so impressed with their service. Not only have they given us peace of mind knowing that our loved ones are being checked in on, but they also did some checks on my father-in-law which highlighted that

his blood pressure was extremely low. They contacted us straight away which meant we were able to contact the GP regarding this and as a result, my father-in-law has had his medication reduced and his blood pressure is now normal. Without your home cares intervention this would have gone unnoticed possibly resulting in my father-in-law becoming unwell. I cannot recommend their services highly enough. They give us peace of mind knowing that someone has been in and checked on my mother and father-in-law and we know that they will contact us with any concerns they have.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you, Julie, we're so pleased to have made such a positive impact.
Thank you for your kind words.

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Review from Natalie H (Granddaughter of Client) published on 6 October 2020
Submitted via Website • Report

Overall Experience

We recently started using the support service by Your Home Care for my grandad and we only have great things to say about the team. The care, consideration and support the team have provided for my grandad have been second to none. The daily visits have really boosted his morale and he has found the

staff so helpful and supportive. He has said he feels like they really care. I would recommend using Your Home Care to anyone, they are wonderful. Thank you so much for helping my grandad.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you for your review, Natalie, we're very much enjoying hearing his mining stories. He's a lovely gentleman.

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Your Home Care - Mansfield, Ashfield & Chesterfield

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Personal Care & Household Services

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