Winserve Care Services Ltd - Leeds

The morning carers were lovely and spoke to us and explained what they were doing. Sometimes felt a bit rushed. The other three times in the day, the carers didn't speak at all and I thought it was uncaring. Some of them didn't seem to know the job. The sitting service wasn't good as it was different people every time and I didn't feel comfortable going out - so I cancelled them. More training is needed and more caring.

Could not have had better care anywhere, so grateful for all the help provided by these young ladies.

My heartfelt thanks.

Winserve cared for my mother for five weeks before she died. The staff were amazing, always treated my mother with great care and dignity. The office staff were great to deal with, I would recommend Winserve to anyone. Many thanks to you all.

My mum died in November, we had two carers before she went into the hospital, which was not good. When she came out we had Winserve, they were brilliant with the way they talked to her and looked after her, every single person that came were all the same. I cannot praise them enough, they talked to her, made her comfy, fed her and there was no rushing. You could tell that she came first, I would like to thank them all.

The staff who came into our home were fabulous. My stepdaughter-in-law wasn't keen on having carers but they chatted to her and made her feel at ease. She looked forward to you coming and enjoyed chatting with someone outside the family. We had some sit-in carers who were great at giving us some time to ourselves, knowing my stepdaughter-in-law was being watched and occupied. Special thanks to the staff who were mentioned at the funeral and commended for caring for our gorgeous girl.

The care staff who attended to look after my father were very friendly, supportive and helpful. They took care of his needs and always did their best to make sure he was comfortable. They always took time to chat briefly with me also.

We had four wonderful carers looking after my very poorly dear mum. They were kind and considerate and provided excellent care for my mum. They were gentle and reassured her when they were with her. They were always respectful towards my mum which gave me and my sister great comfort. My mum felt comfortable with them at a very sad time. Although it was their job, it felt much more than that and they showed great compassion and tenderness. We could not have asked for nicer carers to see to our dear mum in her final days. I would highly recommend Winserve and I will always remember their kindness and how Mum would smile and hold a hand when they came. Thank you so much to you all.

All the carers my father had were respectful and very kind towards him. The company was quick to change visit times to suit us. Nothing was too much trouble. Good communication and service. Wouldn't hesitate to recommend Winserve carers to anyone.

Thank you very much, the four carers that came are a credit to Winserve.

Three carers from Winserve Care Services cared for my wife through the last days of her life. The care she received was exemplary. They were highly respectful and responsive. Whenever they came in to see my wife, her face would light up since she trusted them completely. Their communication with me and other family members was superb and they responded quickly and appropriately to our requests. They came on time and stayed until they were completely satisfied with what they had done. I would highly recommend Winserve without hesitation, to anyone seeking professional and considerate care for a loved one.

Winserve came to us after a bad experience with a previous care company. I was nervous due to our previous experience. I am delighted to say we are delighted with the care my mum receives. They are well organised and communicate well. They treat Mum with respect and dignity. They observe and communicate changes with Mum's health, advising when to mention it to the district nurse/doctor. The timekeeping is excellent.

Prompt, very considerate and thoughtful. Clearly switched on as they spotted a serious issue with the catheter that needed resolving. I felt comfortable that they were in my home and that they had my husband's best interests at heart.

The company provided day and night care for my late husband for a couple of weeks prior to him going to a hospice. I cannot praise some of the staff highly enough - they were professional and caring and treated him with respect and humour - they made him laugh so much! They were kind, caring and compassionate. Also, another staff member provided some day care and he also was respectful and caring. However, the night staff were a different story! Out of the four different night carers who attended, only one was professional and capable. One was asleep on the sofa as my husband was trying to get out of bed; another refused to take outdoor coat and hat off and I had to help her get my husband back to his bed during the night as she was not capable; the final one was late turning up did not show any identity - I had to ask him if he was from Winserve - he did spend time with my husband during the night, so I appreciated that. I would have given 5-stars for some staff.

Quick to respond when I needed help, staff were polite and respectful of my wife's wishes and dignity.

The staff were a credit to Winserve and we would have no hesitation in recommending the service to others.

My mother went to a nursing home in Farsley in July 2021. Her first agency and their staff were totally inappropriate, inexperienced and uncaring. They along with the lack of support shown by the home created a level of care that was totally unacceptable. This applied to both the carers and the management of the company. In December of 2021 Winserve arrived. A totally different level of care. Their carers showed experience in all areas from physical to emotional requirements. They showed empathy at all times and had the ability to bond not only with my Mum but always with us as a family. Any calls to the agency were dealt with professionally. The support from the home never really improved and so it was a blessing we had the carers from Winserve onboard who dealt with the situation along with the family. Mum died recently and I cannot thank the staff of Winserve enough for their care and support.

Very, very friendly. So helpful, can never do enough for the whole family. Treat my elderly mum with nothing but dignity, respect and protect her modesty at all times. 06/01/22 - 09/01/22 did not think my mum would make it, the two carers kept dropping in and another lady called several times. Lovely people with hearts of gold.

One of your staff came to spend the night looking after my husband so that we could have some sleep. He came on the 9th and 10th of October and it was so lovely to relax and sleep after looking after my sick husband 24 hours a day. The man was so calm, decent and soothing in his manner I felt I could trust him completely with my vulnerable husband. When my husband passed away he helped and supported us in what to do. After the nurses had been to certify him he stayed with us while we got a priest. You are so lucky to have this man on your staff. It may seem cheesy to you but he was like a guardian angel that arrived just when he was needed. We will always be grateful. He was a true gentleman.

Mum was treated with complete dignity and respect. The staff and carers were so wonderful in such a difficult time for our family. Mum was well looked after in her final days, couldn't have asked for more. Thank you.