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PentaCare (West Suffolk)

48 Eastgate Street, Bury St Edmunds, Suffolk IP33 1YW
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PentaCare (West Suffolk), Bury St Edmunds
PentaCare (West Suffolk), Bury St Edmunds
PentaCare (West Suffolk), Bury St Edmunds

PentaCare (West Suffolk) help people to live the best possible life, at home and connected to their community with PentaCare's home care and support services. They offer cost-effective and practical solutions for clients and their families - no matter your age, ability or health status. With kindness and compassion, the highly-trained and trusted team deliver personal care, home help, companionship, live-in care, respite care, 24/7 respite and convalescent care and complex care requirements.

Care Provided by PentaCare (West Suffolk)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of carePermanent
Hourly Visiting Care£27 - £31
Weekly Live-in CareFrom £1,450
Weekday: 30 minutes £20.70, 45 minutes £25.80, 1 Hour £30.60
Weekend: 30 minutes £23.20, 45 minutes £28.70, 1 Hour £34.50
Additional Charges - A rate of 1.5 times the standard weekday rate applies on Bank Holidays, Easter Sunday, Christmas Day, and after 5:00 PM on Christmas Eve and New Year’s Eve.
For trips out and shopping, a mileage charge of 45p per mile will apply to cover the carer’s fuel expenses.

Live-in Care (single): £1450.00, Couple - £1850.00

Contact PentaCare (West Suffolk) to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group / Owner

Person in charge

  • Toni Louise Giles (Registered Manager)

PentaCare (West Suffolk) Reviews (22)

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10

PentaCare (West Suffolk) has a Review Score of 10 (9.950) out of 10, based on 18 reviews in the last 2 years. Over all time PentaCare (West Suffolk) has 22 reviews.

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Showing 22 reviews matching selected criteria
Review from Edward W (Client / Service User) published on 1 July 2024 Submitted via Postal Card
Overall Experience

Everything done very well, excellent care.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J M (Client / Service User) published on 12 October 2023 Submitted via Postal Card
Overall Experience

Very happy. Prompt and polite. Makes a good cup of tea.

Reply from Jeannie Burch, Manager at PentaCare (West Suffolk)

Thank you so much for lovely review, we appreciate the time you have taken to write this.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 August 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (0)

News

There are no news items for PentaCare (West Suffolk).

Awards / Recognitions (1)

Accreditations

There are no accreditations posted yet for PentaCare (West Suffolk).

Meet the Team (2)

Toni Tyrer
Toni TyrerJob Title:Registered ManagerJoined: 2024

I have been working in adult social care for 15 years, specialising mainly in dementia and mental health. I started this new role in July, and I'm excited to continue my journey.I’ve worked in adult social care for 15 years and have experience across all areas of care — from supporting people with learning disabilities to providing end-of-life care. My main focus has been on dementia and mental health, where I’m passionate about delivering compassionate, person-centred support.

I’m now a qualified Registered Manager with a Level 5 in Leadership and Management in Health and Social Care, and I’m really excited to continue my journey in this role, helping to make a positive difference every day.

Outside of work, I love singing, reading, and going to banger racing events. I’m also a big Formula 1 fan and have a real interest in history.

Gina Harrison
Gina HarrisonJob Title:Deputy ManagerJoined: 2025

As Deputy Manager here at Pentacare, I feel that I have joined a great team with an outstanding culture. I have 14 years of experience working in the healthcare and social care sector, from a care worker, team leader, coordinator, up to the senior management level. I believe that helping those around me is fundamentally what I am best at. Through my passion and personal experiences, I feel that I can offer a wide range of knowledge, and I am able to be a mentor to those whom I manage and support. I do my job with passion.

I enjoy long walks and being outdoors with my dog; this helps me relax, and I can reenergise my mind. I like to spend my time helping others when I’m not working, whether I’m assisting friends and neighbours or those close to me.

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