PentaCare (West Suffolk)

48 Eastgate Street, Bury St Edmunds, Suffolk IP33 1YW

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PentaCare (West Suffolk), Bury St Edmunds

PentaCare (West Suffolk) help people to live the best possible life, at home and connected to their community with PentaCare's home care and support services. They offer cost-effective and practical solutions for clients and their families - no matter your age, ability or health status. With kindness and compassion, the highly-trained and trusted team deliver personal care, home help, companionship, live-in care, respite care, 24/7 respite and convalescent care and complex care requirements.

Care Provided by PentaCare (West Suffolk)

Types of Home Care

Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

30 minutes

Contract Durations

Ongoing / Long Term
Respite / Short Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)

Personal Care Services

Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance

Household Services

Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service

Other Care Provided

Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of care	Permanent
Hourly Visiting Care	£27 - £31
Weekly Live-in Care	From £1,450

Weekday: 30 minutes £20.70, 45 minutes £25.80, 1 Hour £30.60
Weekend: 30 minutes £23.20, 45 minutes £28.70, 1 Hour £34.50
Additional Charges - A rate of 1.5 times the standard weekday rate applies on Bank Holidays, Easter Sunday, Christmas Day, and after 5:00 PM on Christmas Eve and New Year’s Eve.
For trips out and shopping, a mileage charge of 45p per mile will apply to cover the carer’s fuel expenses.

Live-in Care (single): £1450.00, Couple - £1850.00

The price(s) shown are provided by the agency. Contact PentaCare (West Suffolk) for full pricing details and T&Cs.

Contact PentaCare (West Suffolk) to get a personalised quote:

Funding Types Accepted

Private Funding (Self-funded)
Direct Payments (from Local Authority/NHS)
Local Authority (Contracted Provider)
NHS (Contracted Provider)

Good to Know

Group / Owner

Pentacare Services Ltd
Private Owned

Person in charge

Toni Louise Giles (Registered Manager)

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 August 2025

Overall
Good

CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (0)

News

There are no news items for PentaCare (West Suffolk).

Awards / Recognitions (1)

29 May 2026Recipient: PentaCare (West Suffolk)

Accreditations

There are no accreditations posted yet for PentaCare (West Suffolk).

Meet the Team (2)

Toni TyrerJob Title Registered ManagerJoined 2024

I have been working in adult social care for 15 years, specialising mainly in dementia and mental health. I started this new role in July, and I'm excited to continue my journey.I’ve worked in adult social care for 15 years and have experience across all areas of care — from supporting people with learning disabilities to providing end-of-life care. My main focus has been on dementia and mental health, where I’m passionate about delivering compassionate, person-centred support.

I’m now a qualified Registered Manager with a Level 5 in Leadership and Management in Health and Social Care, and I’m really excited to continue my journey in this role, helping to make a positive difference every day.

Outside of work, I love singing, reading, and going to banger racing events. I’m also a big Formula 1 fan and have a real interest in history. Read less

Gina HarrisonJob Title Deputy ManagerJoined 2025

As Deputy Manager here at Pentacare, I feel that I have joined a great team with an outstanding culture. I have 14 years of experience working in the healthcare and social care sector, from a care worker, team leader, coordinator, up to the senior management level. I believe that helping those around me is fundamentally what I am best at. Through my passion and personal experiences, I feel that I can offer a wide range of knowledge, and I am able to be a mentor to those whom I manage and support. I do my job with passion.

I enjoy long walks and being outdoors with my dog; this helps me relax, and I can reenergise my mind. I like to spend my time helping others when I’m not working, whether I’m assisting friends and neighbours or those close to me. Read less

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact PentaCare (West Suffolk) to verify any information. View our terms and conditions. PentaCare (West Suffolk) has an Enhanced Service -what an Enhanced Service includes.