Alcedo Care Preston

1 Pittman Court, Pittman Way, Fulwood, Preston PR2 9ZG
Review Us
9.8 35 Reviews
  • Alcedo Care Preston, Preston
Alcedo Care Preston takes pride in offering the highest possible standards of care and customer service to help people find the support they need.

Alcedo Care has the capacity and knowledge to provide dementia care, elderly care, respite care, supported living, end of life care, personal care, complex care, complex mental health care and much more depending on the needs of the individual.

Their fully trained and experienced staff have all passed the rigorous selection process and have been chosen based on their morals and ability to care for people in a professional, non-intrusive way that respects each individual's wishes.
Show Alcedo Care Preston on the Map

Care Provided by Alcedo Care Preston

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34
  • Weekly Live-in Care Fees: from £1605

We offer domiciliary care, complex clinical and complex mental health care to both adults and children.
We provide support from 30-minute visits right through to 24 hours.
Please contact the office for more information on our fees and to arrange a FREE person-centred assessment.

The price(s) shown are provided by the agency. Contact Alcedo Care Preston for full pricing details and T&Cs.

Contact Alcedo Care Preston to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Alcedo Care Preston to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Tyler Kelly (Registered Area Manager)

Alcedo Care Preston Reviews (35)

9.8

Alcedo Care Preston has a Review Score of 9.8 (9.800) out of 10, based on 12 reviews in the last 2 years.
Over all time Alcedo Care Preston has 35 reviews.

Overall Experience
  • 30
  • 3
  • 1
  • 0
  • 1
Date Published
  • 35
  • 0
  • 1
  • 12
  • 23
Reviewer Connection to Alcedo Care Preston
  • 9
  • 9
  • 5
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 35, showing 1-20
Review from Emma H (Mother of Client) published on 22 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Alcedo provide a fantastic service for my daughter. The carers are professional and kind and make my child feel safe in their care. I would recommend Alcedo to those in need of support as they provide a reliable service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S M (Mother of Client) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really happy with the care provided. The carers always include my son in decisions where he goes and he is really happy following the visits.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ollie H (Grandson of Client) published on 14 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff here are great for my grandma and treat her with respect and kindness which is lovely to see especially as the will be there for the foreseeable. She seems happy to be there. Keep up the good work!
Reply from Tyler Kelly, Registered Manager at Alcedo Care PrestonThank you for your kind words! We're so pleased to hear that your grandma is happy and that our staff are providing the respectful and compassionate care she deserves. Ensuring our clients feel comfortable and well-supported is our top priority. We'll be sure to pass on your lovely feedback to the team. Thanks again!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C K (Wife of Client) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alcedo have been very helpful in supporting my husband, they have made our day to day life much easier with such friendly faces. I can not thank Alcedo enough for what they have done for our family and quality of life.
Reply from Tyler Kelly, Area Registered Manager at Alcedo Care PrestonThank you so much for your kind words. We are delighted to hear that our support has made a positive difference in your day-to-day life. Our team takes great pride in delivering compassionate care, and it's wonderful to know that their friendly approach has been so meaningful to you and your husband. If there is ever anything more we can do to support you, please don't hesitate to reach out.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from T B (Daughter of Client) published on 6 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is trouble-free, my mum loves the carers and has made friends with them. We would all be very sad if any did leave. The service is what was expected and more.
Reply from Tyler Kelly, Area Registered Manager at Alcedo Care PrestonThank you for your kind words and for taking the time to share your experience. We are delighted to hear that your mum is happy with our carers and has built such positive relationships with them. Providing high-quality, consistent care is at the heart of what we do, and it's wonderful to know we've exceeded your expectations. Your feedback means a lot to us and we will be sure to pass on your lovely comments to the team. If there's ever anything more we can do, please don't hesitate to reach out.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Chiara W (Mother of Client) published on 5 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provision from Alcedo Care Preston in the last 6 months has been excellent. My son really enjoys all the activities with staff. Support workers are professional, caring and dedicated. We could not do without the support and respite provided by Alcedo. Thank you.
Reply from Tyler Kelly, Area Registered Manager at Alcedo Care PrestonThank you so much for your wonderful feedback! We are delighted to hear that your son enjoys the activities with our team and that you've found our support workers to be professional, caring and dedicated. Providing excellent care and meaningful experiences is at the heart of what we do, so it's truly rewarding to know we're making a positive difference for your family. Your kind words mean a lot to us and we're grateful for the opportunity to support your son. If there's anything more we can do, please don't hesitate to reach out.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Gillian M (Daughter of Client) published on 6 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother finds the carers extremely helpful, friendly and supportive. They perform all tasks very professionally.
Reply from Tyler Kelly, Registered Manager at Alcedo Care PrestonHi Gillian, Thank you for the kind review it is greatly appreciated. I am glad to hear that your mother finds benefit from having Alcedo carers attend her home. It is a pleasure to support your mother.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L H (Mother of Client) published on 16 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Reliable staff, approachable office staff, and no problem that can't be solved.
Reply from Tyler Kelly, Registered Manager at Alcedo Care PrestonThank you for completing a review, we are glad that you are enjoying your experience with Alcedo Care and feel any concerns are addressed appropriately.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M F (Wife of Client) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experiences with Alcedo Care are completely satisfactory.
The carers are caring and efficient, they are punctual and treat my husband with respect and dignity during their duties. Nothing is too much trouble and are always polite and caring and treat us both with dignity and respect.
Reply from Tyler Kelly, Registered Manager at Alcedo Care PrestonThankyou for your kind review and for taking the time. It is a pleasure to support your husband and work closely with your family.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Antoinette W (Client) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer is always friendly and does all the jobs I need help with. My carer does my jobs the way I like them doing. I'm always treated with respect and dignity. If anything comes up i.e. like pop across to the shop, open a window that I can't - the carer will do it for me. If I need a meal, the carer
is always happy to do this for me. I like the way my carer can see things that need doing that I hadn't seen. They will do this without question. I enjoy my chats on visits.
Reply from Jane Williamson, Operations manager at Alcedo Care PrestonThank you very much for your amazing feedback about the positive difference our carers make.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M B (Niece of Client) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been really happy with the care from all the carers and the management of the office team. They have given our family a great sense of peace of mind. They genuinely care and go over and above the expected. Highly recommend!
Reply from Jane Williamson, Operations manager at Alcedo Care PrestonThank you for the recommendation! We really appreciate this, and will pass on your kind feedback to our amazing team of carers and office team!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Louise K (Client) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been with Alcdeo Care around two years and all the carers have been great. The staff in the office are wonderful and always happy to help.
The carers always do as I ask without a second thought. I couldn't speak highly enough of everyone. Four members of staff in particular all go above and
beyond. They always take the time to chat and have a laugh with me. Three other particular members of staff are always at the other end of the phone.
Reply from Jane Williamson, Operations manager at Alcedo Care PrestonThank you very much for your feedback. We are delighted to hear that both our carers and our office staff go over and above, and that you recommend us so highly. Many thanks for the time taken to leave this review.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from David T (Cousin of Client) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Initial problems - to get to the correct hours needed at critical times, the biggest problem was getting through to the local county council (up to 1-hour wait on telephone) otherwise, the service given was good. In some cases, over and beyond the call of duty, for this we are very grateful.
Reply from Jane Williamson, Operations manager at Alcedo Care PrestonThank you for your review. We are delighted that our service went over and beyond the call of duty. It was a privilege to provide the care for your family member. Unfortunately, your call time to county council is not within our control as we are not part of the local authority. I wish you and your family all the best and thank you for taking the time to leave such lovely feedback. The team was also delighted to receive the very kind thank you card you recently sent which was lovely to read and we have shared with all the staff. Many thanks.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C P (Niece of Client) published on 9 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From day one Alcedo have been exceptional.
Everyone, carers, office staff & management have been compassionate, knowledgeable, friendly & professional. Always there when support was needed, not only for my relative but for me as well. Phone calls are always either answered quickly or promptly returned,
unbiased advice is given & anything needed is put in place.
Communication is excellent.
Always going above & beyond what other providers have done. Regular reviews are held, even when the care package is suspended due to long-stay hospital admissions.
Highly recommend Alcedo, huge thanks to all the staff for helping make a difficult situation as easy as possible.
They really 'care'.
Reply from Jane Williamson, Operations manager at Alcedo Care PrestonThank you so much for your kind words. We will share this lovely feedback with all of our team. Our team all work hard to ensure that everyone feels cared for, including family members, so I am delighted to hear about your experience. It has been a privilege and a pleasure to care for your relative. We wish you and your family all the very best.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Janet W (Daughter of Client) published on 6 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided was exceptional and above all expectations.


The Alcedo Team, including carers, assessors and management have gone above and beyond in the service that has been provided.


I would recommend Alcedo Care to family and friends without hesitation.

Reply from Chelsea Bryans, Service development manager at Alcedo Care PrestonThank you so much for your kind words, Janet. I will make sure to share your feedback with the team, thank you again.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J B (Son of Client) published on 9 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has support from this company. The carers are lovely and it's so reassuring for my wife and I to have reliable support during such a difficult transition. The carers make my wife and mother-in-law feel listened to and supported.
Reply from Sara Herd, Acting Registered Manager at Alcedo Care PrestonThank you for your lovely review, it is a pleasure to support your mother-in-law.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from F C (Granddaughter of Client) published on 12 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan recently started with this company. They were so professional from the assessment to the care she is receiving. I don't have to worry as much now as I know they are a phone call away. The carer went above and beyond making an extra fuss on my nan's birthday which we all appreciated, thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Pam W (Client) published on 24 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been with Alcedo Care Preston for over 2 years. The carers are brilliant, caring and very professional, nothing is to much trouble for them. My regular carers are like family and I could not live with out them. I have been with other companies in the past and I can say Alcedo are one of the best
out there. I would recommend them.
Reply from Sara Herd, Acting Registered Manager at Alcedo Care PrestonThank you for such wonderful and kind words. The family is the heart of Alcedo Care and I'm so glad this is how you feel about your carers.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Karen B (Client) published on 9 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alcedo Care is a very good care agency. The staff are very professional at all times. Always neat and tidy and wearing PPE. They are always efficient and sensitive to my needs. The office staff always answer any queries I may have quickly.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C B (Client) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alcedo Care are good, friendly staff. Carers always presented nicely. I look forward to my visits. The office staff are very helpful and will change things to suit my needs when possible. I would recommend Alcedo Care.
Reply from Sara Herd, Acting Registered Manager at Alcedo Care PrestonThank you so much for your kind words, we are so happy we have made a difference in the care you receive. I will share your feedback with the team, thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Alcedo Care Preston is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Alcedo Care Preston is calculated as follows: ( (69 Excellents x 5) ) ÷ 69 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Alcedo Care Preston is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Nov 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (7)

Meet the Team (6)

Faye

Faye Fenton

Job Title: Operations Manager

Hi, I am Faye Fenton, and I am the Operations Manager for Preston, Blackburn, Bury and Trafford.
My role in short is to oversee the day-to-day running of our homecare service.


I am responsible for ensuring that our service meets all legal and regulatory requirements (according to CQC), and ultimately ensure that we are providing excellent quality, person-centred care to our clients. I have worked within the care sector since I was 18. I have always enjoyed working within the sector and have always wanted to make a difference in the way that home care is delivered.

Nicola

Nicola Beswick

Job Title: Area Manager Joined: 2025

Hi, my name is Nicola Beswick, and I am a Registered Manager. I have worked in the care industry for many years and have been a Registered Manager for the past eight years. Throughout my career, I have developed a strong passion for delivering high-quality care and supporting both clients and staff to achieve the best possible outcomes.


I have built my experience across a variety of care settings, which has allowed me to develop strong leadership skills and a deep understanding of the needs of those we support. I am committed to maintaining high standards and ensuring a safe, compassionate, and person-centred approach in everything I do.


Outside of work, I enjoy spending time with my family and grandchildren, making the most of quality time together.

Daisy

Daisy Thompson

Job Title: Care Co-Ordinator Joined: 2026

Hi, I’m Daisy, one of the Care Coordinators. I’m passionate about supporting both our clients and staff to ensure the best quality of care is always delivered. I enjoy being organised, helping things run smoothly, and making a positive difference every day.


Outside of work, I love travelling and exploring new places, as well as spending time with my family and friends. I’m friendly, approachable, and always happy to help.

Darcey

Darcey Beswick

Job Title: Care Assessor Joined: 2026

Hi, I’m Darcey, a Care Assessor. I enjoy working closely with individuals to understand their needs and ensure they receive the right level of care and support. I’m approachable, compassionate, and committed to delivering high standards.


Outside of work, I love spending time with my family and my puppy, Ozzy, who keeps me very busy!

Rikea

Rikea Majeed-Whitehead

Job Title: Field Care Supervisor Joined: 2026

Hi, I’m Rikea. I enjoy supporting others and being part of a team that delivers quality care. I’m friendly, approachable, and always willing to help where needed.


Outside of work, I love shopping, socialising, and spending time with my family, making the most of my free time with the people closest to me.

No image found

Jade Entwistle

Job Title: Field Care Supervisor Joined: 2024

Hi,


My name is Jade, and I am the Field Care Supervisor for Alcedo Care Preston.

Frequently Asked Questions about Alcedo Care Preston

How many Carers does Alcedo Care Preston employ?

Alcedo Care Preston employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alcedo Care Preston to verify any information. View our terms and conditions. Alcedo Care Preston has an Enhanced Service - more info.