Alcedo Care Preston

1 Pittman Court, Pittman Way, Fulwood, Preston PR2 9ZG
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10 35 Reviews
  • Alcedo Care Preston, Preston
Alcedo Care Preston takes pride in offering the highest possible standards of care and customer service to help people find the support they need.

Alcedo Care has the capacity and knowledge to provide dementia care, elderly care, respite care, supported living, end of life care, personal care, complex care, complex mental health care and much more depending on the needs of the individual.

Their fully trained and experienced staff have all passed the rigorous selection process and have been chosen based on their morals and ability to care for people in a professional, non-intrusive way that respects each individual's wishes.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34

We offer Domiciliary care, complex clinical and complex mental health care to both adults and children.
We provide support from 30-minute visits right through to 24 hours.
Please contact the office for more information on our fees and to arrange a FREE person-centred assessment.

These prices are only a guideline, please contact Alcedo Care Preston to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Tyler Kelly (Registered Area Manager)

Alcedo Care Preston Reviews (35)

10

Alcedo Care Preston has a Review Score of 10 (9.963) out of 10, based on 14 reviews in the last 2 years.
Over all time Alcedo Care Preston has 35 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Alcedo Care Preston
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Total of 35, showing 21-35
Review from Carl O (Client) published on 14 June 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Absolutely nothing but trouble, constantly turning up three and a half hours late. Rudeness and abuse from two carers. One was swearing do you want to eat mouldy bread. When I have complained they cancelled my contract but it was meant to be in writing but I got it by telephone. I contacted the Area
Manager on the 28th of April and she hasn't bothered dealing with it. The Manager at Preston has a lot to learn. The way you treat your staff is outrageous. No one will answer my complaints since early April they promised they wouldn't leave me without care. The best bit is the price you charged. I rang up a few times angry but that was down to my mental health issues and behaviour problems which I have been diagnosed with and I have emphysema. All this company thinks of is making a profit. But 95 per cent of carers I give 100 per cent great. Job is managed poorly.
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Review from Robert H (Client) published on 1 June 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
It would be nice if management would stick to times as agreed, not what suits them. Whenever you ring up to complain about times agreed they say, 'yes, yes, yes', then revert back to what suits them. I don't have any problem with the carers, they all do a great job. My only complaint is with management.
Reply from Andrew Boardman, Managing Director at Alcedo Care Preston

Thank you for your review which we were disappointed to have received, we always strive to get things right but on this occasion, we have clearly failed to meet our own extremely high standards along with your expectations. We always try to do our best to accommodate our customer's requests regardless of how short notice they are or how difficult it is sometimes to adjust everything to meet a very specific requirement. We have addressed the issues raised in your review directly with you and hopefully, your complaint has been satisfactorily dealt with and you are now happy with the way our Management Team are managing your care. I am pleased you don't have a problem with our carers which you have been kind enough to mention above and have also praised them directly to our Management Team over the phone.
We are always seeking to improve our service so we never leave anyone disappointed or wanting to make a complaint, please accept my apologies. Changes have been made and lessons learned.

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Review from Susan H (Daughter of Client) published on 27 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum used Alcedo after going end of life. The office staff, as well as carers, were fantastic. Would especially like to compliment 3 very special carers - these girls are shining stars, though all the carers were fantastic, assured and kept my mum's care dignified, her comfortable and smiling (even
when she was hard work at times), they not only supported my mum but also myself which was greatly appreciated. The office staff and management always only a phone call away if I needed and queries answering. I would highly recommend Alcedo Care Preston and thank the staff.
Reply from Chelsea Bryans, Deputy Manager at Alcedo Care Preston

Thankyou so much for the review! It was a pleasure to have your mum under are care and provide the care and support to enable her to stay at home. I will ensure this gets shared to the carers. I hope both yourself and mum are doing well. Thankyou again. Chelsea Bryans

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Review from Pamela D (Wife of Client) published on 4 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whilst needing the service my husband was adamant that he did not want any carers in the house. That was unrealistic and a care package was set up for 4 carers per day. I was concerned (due to his illness) my husband could have been antagonistic towards the carers. However that was far from the situation,
the very first carer we encountered was of a high calibre and everyone who followed was also. They are all very friendly, caring, competent, need minimal instructions on their first visit showing initiative with a can-do attitude. I have to say they have all exceeded our expectation of what it would be like having carers in the house and I can see my husband enjoys his one to one with them as they help him with his personal care because they make him feel significant as well as clean and groomed. I would most certainly recommend this care agency based on the very good service we have received.
Reply from Chelsea Bryans, Deputy Manager at Alcedo Care Preston

Thank you so much for your kind words, we are so happy we have made the difference to your husband's well being.

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Review from Graham E (Nephew of Client) published on 4 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was absolutely impressed by the service provided, and how professionally everything was dealt with. From my first contact with the office staff, I felt reassured by the quality of business I was dealing with. The manner was professional, organised and made me feel confident and able to trust them.
But most importantly I wanted to call out especially the quality of carers that we saw as part of Alcedo. The care provided to my uncle was outstanding, very thoughtful, compassionate and sympathetic. And of course, the primary concern is always the patient themselves, but sometimes it's more than that. The carers that Aledco sent, and one in particular, were actually a great comfort to me personally as well. For a relative, in a position like mine, having a person so kind, so empathetic and so caring arrive, well, that’s what was needed to lift my own spirits at a very difficult time. Thank you, sincerely.
Reply from Chelsea Bryans, Deputy Manager at Alcedo Care Preston

Thank you so much Graham for your lovely review, we pride our service on not only supporting our customers but also their families. Our care standards are at the core of our service from our office staff right through to our carers.

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Review from Karrine W (Daughter of Client) published on 2 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum who suffers from Dementia receives care. The Carers who attend to her are very professional and take care of all her personal care needs. My Mum was very reluctant to get changed and shower for the carers but now has built up a good rapport with a couple of them and is now more than happy to
allow them to assist her. Any issues that may arise are always dealt with immediately by the managers.
Reply from Claire Culshaw, Registered Manager at Alcedo Care Preston

Thank you for your lovely review, it is a pleasure to support your Mum.

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Review from Alicia S (Client) assisted by family/friend published on 19 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although overall the quality of care is good, there are a lot of staff changes and new staff coming into my home which is ok now and then but it happens regularly. This unsettles me as I need a high level of care. It stresses me out that I don't have continuous care other than from one member of staff
who has to do everything, train as well as caring for me.
Reply from Claire Culshaw, Registered Manager at Alcedo Care Preston

Thank you for your review, our complaints policy exists in order to deal with issues such as what you have raised. We will investigate your comments relating to continuity of your support staff and our Deputy Manager will be in touch to discuss further. We have also listened to how you are feeling and we will make changes. Your main support member of staff is our Care Ambassador, to which her main role within Alcedo Care is to ensure new starters are competent and compliant in all areas of the care standards before they become Lone Workers. We pride our service in providing the best training and support to our staff. I am sure by working together we can continue to provide you with quality care with the right continuity.

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Review from Brenda V (Wife of Client) published on 3 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had to attend a family funeral and was very reluctant to leave my husband, however, a friend recommended Alcedo. A member of staff came and did an assessment and as it was a short package of care she decided to come herself to give some consistency and assurance - my husband has a stoma and 2 nephrostomy
which can leak etc. Everything went extremely well, in fact, my husband is now comfortable to have an assisted shower twice a week. I would not have got him to agree had it not been for this member of staff and the way in which she has supported him.
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Review from S B (Son of Client) published on 1 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alcedo carers have been professional and brilliant with my parents. For almost a year Alcedo carers have cared for both my parents and I’ve been very impressed with their attitude and professionalism. It is a very good company to work with.
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Review from Margaret (Daughter of Client) published on 29 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has a really lovely, friendly and cheerful group of carers. Alcedo is the third agency we have tried and at last, mum no longer dreads carer days. The team is open to ideas and working closely with the family, which is incredibly reassuring. Any concerns are dealt with quickly and effectively. This
is the first agency we've worked with who really do understand dementia and its effects, not just on the person with dementia, but the whole family. We were very wary when we first signed up, after two agencies who claimed to be dementia experts but just didn't deliver. Alcedo are always ready to listen and it really feels as though family and carers are all part of the same team, working towards the same goals.
Reply from Chelsea Bryans, Deputy Manager at Alcedo Care Preston

Hi Margaret, thank you so much for your review. We are so pleased you and mum are both happy with the care you receive from Alcedo Care. Thank you again, Chelsea.

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Review from Vicky B (Daughter of Client) published on 30 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I and my sister are wanting to express our sincere thanks and gratitude to all the staff at Alcedo who cared for our dad during the last weeks of his life. He was cared for with utmost professionalism, respect and kindness and nothing was too much trouble. It was that level of care and empathy that
enabled us all to feel fully supported and cared for and went a long way in helping us all cope with the most difficult of circumstances. Your support was amazing and we are so very thankful for the role you all played in those last few weeks in terms of the care you showed not only to our dad but also to ourselves. We are forever indebted - you really were fantastic xx
Reply from Chelsea Bryans, Deputy Manager at Alcedo Care Preston

Hi Vicky
Thank you for those kind words. It was a pleasure to care for your dad. He was a lovely man, so glad I had the pleasure to meet him.
Thank you again.

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Review from M E (Wife of Client) published on 10 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alcedo Care Preston has been a great find after a very bad experience with another agency. Alcedo Care provides a great source of support and encouragement to my husband who has lived with head trauma/Alzheimer’s from the age of 59. A great match with the carer who has had a great rapport from day
one. My husband waits at the window for him to arrive and might I add - has always been punctual. As soon as he arrives my husband immediately goes out to see him and I can switch off and have some time to myself knowing that he is in safe hands and he’ll have a great time going out to do sporting activities (as Covid allows), walks and reminiscence work. Engaging professionally, sensitively and caring throughout. The staff at Alcedo Care have visited to go through and create an appropriate care plan along with risk assessments. If I make contact with the Alcedo Care office they are very quick and react to any changes and additional support as required. I am extremely satisfied with Alcedo Care Preston.
Reply from Claire Culshaw, Registered Manager at Alcedo Care Preston

Thank you so much for your lovely comments, we are so happy you are finding so much comfort and trust in the support you receive. I will pass your kind words on to the team.

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Review from Bernadette M (Daughter of Client) published on 3 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
So far I am very impressed with the care given to my father. The staff are very clean and caring (having had an experience of poor care providers in the past as my husband has Parkinson’s and dementia).
Reply from Robyn Bamber, Deputy Manager at Alcedo Care Preston

Thank you for your kind words, your father is a pleasure to support.

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Review from Anthony B (Client) published on 30 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
At the beginning of July, I had to let a member of staff go quite suddenly. That same day, I had spoken to Alcedo Care, had my initial review with them and organised for services to start the next day.
Now my care needs are very complex and I require two carers every day from 7 am to 2 pm and then
one carer until 6 pm. This is a long day in itself, but times that by six and the request for a single person with the personality and abilities to fit into a dynamic family-based care situation for a young(ish) quadriplegic male that needed help with everything, you are probably thinking they couldn't fulfil the request.
Well, I can honestly say that we are into our 3rd week of service with a hospital stay slotted in there too boot, and I can not thank the team enough for all their help.
My Alcedo agency carer is amazing, and I can honestly say that if she didn't already work for Alcedo, I would snap her up in a heartbeat. She and the team are amazing. I would write more but can't.
Reply from Robyn Bamber, Deputy Manager at Alcedo Care Preston

Thank you Anthony, what a lovely review. I am so happy we have fulfilled your expectations.

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Review from J H (Daughter of Client) published on 28 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say how pleased we are with our parent's care that you are providing.
The carers who come are reliable, kind and extremely helpful.
It is reassuring to know that my mother readily accepts them and also likes them very much.
Reply from Robyn Bamber, Deputy Manager at Alcedo Care Preston

Thank you for your lovely feedback, it is a pleasure to support your mum and dad.

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Current Review Score: 10.0 (9.963)

Review Score Change Log

Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes

Overview of Review Score

The Review Score of 10 (9.963) out of 10 for Alcedo Care Preston is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.963 for Alcedo Care Preston is calculated as follows: ( (78 Excellents x 5) + (3 Goods x 4) ) ÷ 81 Ratings = 4.963
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alcedo Care Preston is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Nov 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (7)

Meet the Team (6)

Faye

Faye Fenton

Job Title: Operations Manager

Hi, I am Faye Fenton and I am the Operations Manager for Preston, Blackburn, Bury and Trafford.
My role in short is to oversee the day-to-day running of our homecare service.
I am responsible for ensuring that our service meets all legal and regulatory requirements (according to CQC), and ultimately ensure that we are providing excellent quality, person-centred care to our clients. I have worked within the care sector since I was 18. I have always enjoyed working within the sector and have always wanted to make a difference in the way that home care is delivered.

Tyler

Tyler Kelly

Job Title: Area Manager Joined: 2023

Hi, my name is Tyler. I have worked with Alcedo Care since January 2023. I was attracted to working at Alcedo due to hearing good things from employees whom I had worked with at a previous care provider, I also was particularly attracted to the family values and the development opportunities that appeared available within the organisation.


Before joining Alcedo, I had taken a 5-month break from work to foster a child as I got approved with Lancashire County Council earlier in the year. Before this, I had worked in health and social care for around 6 years, starting as a support worker and moving over to North West Ambulance Service to work in emergency triage. I then realised I wanted to be more hands-on with health care and returned to supported living as a deputy manager.


Outside of work, I enjoy spending time with my partner and son. We particularly enjoy walking the dogs, going out on activities such as local museums and trying to visit each zoo in the UK.

Stephanie

Stephanie Gorton

Job Title: Deputy Manager Joined: 2023

Hi, my name is Steph Gorton, and I am a care coordinator with a passion for providing exceptional care to individuals in need. With 10 years of experience in the care industry, I have developed a deep understanding of the unique challenges and rewards that come with this profession.


Throughout my career, I have worked diligently to ensure that everyone under my care receives the highest level of support and attention. As a Deputy Manager, I assist the Care Manager in overseeing the day-to-day running of our home care service, to ensure that we are providing excellent quality, person-centred care to our clients.


I also enjoy spending time with my friends and loved ones. Whether it's organising get-togethers or simply catching up over a cup of coffee, these moments allow me to unwind and recharge. I believe that maintaining a healthy work-life balance is essential for overall well-being, and I prioritise self-care as part of my daily routine.


When I'm not working or spending time with loved ones, you can often find me indulging in one of my favourite hobbies: shopping. Additionally, I find solace in nature and enjoy going for walks in serene environments. These walks not only provide physical exercise but also serve as a form of meditation, helping me clear my mind and find inner peace.


In conclusion, as a deputy manager with a decade of experience, I am committed to providing exceptional care to individuals in need. Through building relationships, advocating for my clients, and prioritising self-care, I strive to make a positive impact in the lives of those I serve.

Ben

Ben Young

Job Title: Care Assessor

My name is Ben Young and I am a dedicated care assessor with seven years of care experience working at Royal Preston Hospital. I have a passion for providing high-quality care to clients and ensuring their well-being.


In addition to my professional life, I also enjoy spending time with my son, partner and friends. I enjoy video games, going for walks and the cinema.


Throughout my career, I have developed a deep understanding of the healthcare industry and the importance of assessing clients' needs accurately. My primary role is to evaluate patients' conditions, determine their care requirements, and develop personalized care plans to meet their specific needs.


During my time at Royal Preston Hospital, I have had the opportunity to work with diverse client populations, including individuals of different ages, backgrounds, and medical conditions. This experience has allowed me to enhance my skills in conducting comprehensive assessments, identifying potential risks or challenges, and collaborating with multidisciplinary teams to provide optimal care.


As a care assessor, I am responsible for conducting thorough assessments of clients' physical, emotional, and social well-being. This involves gathering relevant information through interviews, medical records review, and observation. I pay close attention to detail and ensure that all aspects of a client's health are considered when developing their care plan.


In addition to my professional responsibilities, I prioritise maintaining a healthy work-life balance. Spending quality time with my son, partner and friends is essential to recharge and rejuvenate myself. It allows me to approach my work with renewed energy and enthusiasm.

Abbie

Abbie Billington

Job Title: Recruiter Joined: 2024

Hello! My name is Abbie and I am the recruiter for Alcedo Care Preston.

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Jade Entwistle

Job Title: Field Care Supervisor Joined: 2024

Hi,


My name is Jade, and I am the Field Care Supervisor for Alcedo Care Preston.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alcedo Care Preston to verify any information. View our terms and conditions. Alcedo Care Preston has an Enhanced Service - more info.