We have been very pleased with the quality of care given to my mother.Lesley C(Daughter of Client/Service User)
We have been very pleased with the quality of care given to my mother.Lesley C(Daughter of Client/Service User)
Carefound Home Care in West Bridgford is a truly local provider of home care services to older people in the Nottinghamshire area. They are rated 'Outstanding' by the Care Quality Commission (June 2022) and are one of few care providers in the country to have achieved this rating at their first inspection.
They offer highly personalised live-in care and hourly care to elderly people enabling clients to continue to live an...
Care Provided by Carefound Home Care (West Bridgford)
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £26.25 - £38
- Weekly Live-in Care Fees: £1,650 - £2,050
Further information available on request
Contact Carefound Home Care (West Bridgford) to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Carefound Home Care
- Private Owned
Person in charge
- Jade Farnsworth (Registered Branch Manager)
Carefound Home Care (West Bridgford) Reviews (34)
Carefound Home Care (West Bridgford) has a Review Score of 9.7 (9.654) out of 10, based on 15 reviews in the last 2 years.
Over all time Carefound Home Care (West Bridgford) has 34 reviews.
My carers are brilliant. They will do anything for me.
Thank you for your kind review. We are delighted to hear that you feel so well supported by our care professionals. Kind regards
They also undertake jobs on their own initiative which saves mum from having to explain everything.
They are always very pleasant and I'm sure mum benefits from their company.
Thank you so much for taking the time to leave a review. We completely understand that introducing care can feel like a big step, so it's lovely to hear that your mum has settled in well and now looks forward to her visits. Kind regards
The communication with the team is excellent. They immediately make me aware of any issues that arise and are also very sensitive and efficient in dealing with any concerns that my father or I may have. This is particularly reassuring to me as I live hundreds of miles away from my father.
I do not hesiate in giving a five-star review. Thank you.
Thank you for your kind review.
We're really pleased to hear that your father feels well supported by our West Bridgford team, and that he's able to remain independent at home while being treated with kindness and respect.
It's also good to know that our communication has been helpful and...
I admit I like the continuity of having my regular Carer but fully understand this may not always be possible. I have met and accepted that sometimes my regular Carer will be unavailable and also met and used her one session with more of a meet and greet and further get to know her rather than using her to actually do anything other than the reason stated above.
My review includes April 25-March26
PS I cannot fill value for money as my daughter Caroline & husband pay your bills.
It's great to hear that you're happy with the care and communication from the team. We understand how important it is to have continuity with a regular Care Professional, and we're pleased that you've also felt comfortable when another member of the team has stepped in when needed.
Very happy with care received for myself over the past couple of weeks and very satisfied at the care and attention I am receiving. All going well with no problems. Great.
Thank you so much for your kind words. We're delighted to hear that you've been happy with the care and support you've received over the past couple of weeks. It's wonderful to know everything is going smoothly and that you feel well looked after. Kind regards
Since then, they have demonstrated a sincere commitment to my father's wellbeing, offering incredible flexibility and adapting his care package seamlessly as his needs evolve.
It's wonderful to hear that our team have been able to provide the flexibility and continuity of care your father deserves as his needs have...
This was my husband's first experience of live in respite care and he was very anxious. The carer was so kind and attentive that he has been reassured and happy to use the service again. Thank you to Carefound and the carer for enabling me to have a lovely break. We will be asking you again.
Thank you for your feedback. We're really pleased to hear that your husband's first experience with live-in respite care went well and that he felt comfortable with the support provided. We're glad you were able to enjoy your break and look forward to supporting you both again in the future. Kind regards
My experience as a first time service was very good. I had a one week respite care while my private carer (of eight years) was on holiday. The care manager came and introduced me to the company and then came with the carer on their first day. By the end of the week became to my ways. I have Parkinson's syndrome with no dementia, I was very pleased to be treated with dignity and I have booked two more separate months later in the year. The carers showed signs of good training. I was very concerned that the accounts department took a repeat payment of my account. This was rectified quickly with an apology.
Thank you so much for taking the time to share your experience. We're so pleased to hear that your first time using our service was a positive one, and that you felt supported and treated with dignity throughout your respite care. It's lovely to hear that the care team adapted to your routines and...
Found all staff, friendly and helpful.
Thank you for taking the time to leave your feedback. Kind regards
Although my mother is only receiving welfare visits in her care home at the current time these are very satisfying for her. It is reassuring to have issues raised by the carers as I only see what happens in the evenings.
Thank you for your feedback! We're glad to hear your mother finds the welfare visits satisfying and that our carers provide valuable support. It's important to us that you feel reassured, and we're always here to address any concerns. Kind regards
The team at West Bridgford provide an efficient and compassionate service. We have found their communication to be excellent and are reassured that they will contact us if any issues arise that need sorting. The office team in particular are quick to respond to queries and they are willing to change arrangements or provide additional services to fit with the needs of the service user.
Thank you for your lovely review! We're pleased to hear you appreciate our efficient, compassionate service and strong communication. Our office team is always here to support you and adapt to your needs. Let us know if there's anything more we can do. Kind regards
Both carers are unfailingly kind, patient and have got to know him well.
Although he is no longer able to anticipate their visits, while they are present he enjoys their conversation and support.
The staff in the office always quick to respond to my queries and have shown flexibility when I needed to change arrangements.
I would have no hesitation in recommending Carefound Home Care and feel reassured by the professional approach of all staff members I have met.
Thank you so much for your thoughtful review. We're delighted to hear that your husband has been experiencing such positive support from our team at the West Bridgford branch. Knowing that our carers are bringing him comfort and companionship, and that you feel supported by our office staff, means...
Very friendly and efficient service. Lots of extra information about further support has been provided and the liason with the GP is very useful. Communication is efficient and straightforward and it is very useful being able to see immediate feedback on the app. The carers provide a friendly and caring service and mum loves their visits. Thank you.
Thank you for sharing such a kind review! We're thrilled to hear that you and your mum have found our service friendly, efficient, and supportive. It's our priority to ensure that communication with families and healthcare providers is seamless, so were glad the GP liaison and app feedback have...
Very considerate of being in someone's home, looking after that as well as Mum.
Slightly more costly than some other options but worth it for peace of mind, professional outlook, and reliability.
Thank you so much for your kind review! We're delighted to hear that your mum has received excellent care from our team. It's lovely to know that our carers' punctuality, politeness, and attentiveness have made a positive impact. We're committed to respecting our client's wishes and needs,...
We have been using Carefound Homecare since March and couldn't be more pleased. My mother was quite nervous about having a carer visit but she now looks forward to it. Every carer she sees has taken the time to get to know her and the time they spend together makes such a difference to her. They are always so punctual and manage to get so much done in the time they have! We appreciate how well-informed we are kept as well. Thank you.
Thank you so much for your kind words and for sharing your positive experience with Carefound Homecare. We are thrilled to hear that your mother has grown comfortable and looks forward to her visits with our carers. Building a personal connection and ensuring our clients feel at ease is at the...
I can't recommend them high enough!
Thank you!
Thank you so much for your wonderful feedback. We are delighted to hear that our carers provided excellent care for your elderly parents and that their kindness, thoughtfulness, and attentiveness made a positive impact on your family.
Mum is provided with excellent care and companionship and I know views her carers as friends. Her quality of life has improved and also that of her family as it was becoming difficult to manage Mum's care 24/7. The management are adaptable to any changes requested where possible.
Thank you so much for your kind words and for sharing your experience. We are thrilled to hear that your mum receives excellent care and companionship and that she views her carers as friends. It's wonderful to know that her quality of life has improved, along with that of your family, as we...
We have had carers from Carefound work with both my mum and dad over the last couple of years. They are always respectful and punctual. Many of them go over and above their role!
Thank you for sharing your experience with Carefound. We are delighted to hear that our carers have had a positive impact on both your mum and dad over the last couple of years. It's wonderful to know that our team has been respectful, punctual, and willing to go above and beyond their roles. Your...
Very pleased with our carer, very helpful and good with my husband who has Alzheimer's. I am pleased with everything that they do.
It's heartening to hear about your positive experience with our carer. Providing care for a loved one with Alzheimer's can be challenging, and we're glad to know that our carer is not only helpful but also adept at supporting your husband's needs. Your satisfaction with our services means a lot to us, and we're committed to continuing to provide the support and assistance you both deserve.
We have been very pleased with the quality of care given to my mother. Carers are friendly and very sensitive to Mum’s needs. The level of service is highly professional and is underpinned by the excellent management by one staff member in particular. She has been immediately available to answer any questions I may have and highly efficient. Whilst on holiday, I have appreciated being able to look at the app to see how my mum is doing. I am delighted to recommend this service.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 June 2022- Caring Outstanding
- Effective Good
- Responsive Outstanding
- Safe Good
- Well-led Outstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (2)
- Posted: Monday 07 Oct 2024Carefound Home Care in West Bridgford held a stall at a local dementia and carers marketplace event organised by Rushcliffe Dementia Action Network (RDAN). Local residents were invited to a...
- Posted: Monday 07 Oct 2024Carefound Home Care in West Bridgford completed the Walk For a Cure event raising £120 for Alzheimer’s Research UK. Walk For a Cure is a series of 5k fundraising events...
Awards / Recognitions (8)
- Recipient: Carefound Home CareDate: Friday 30 May 2025
- Recipient: Carefound Home CareDate: Friday 31 May 2024
- Recipient: Carefound Home Care (West Bridgford)Date: Wednesday 31 May 2023
Meet the Team (5)
My experience in healthcare began in 2016 while I was studying an Access to Nursing course. I started to build relationships with the people we were supporting in the community and progressed my career over the years, gaining experience as a registered branch manager and care manager. I joined Carefound in 2020 and have since completed my Level 5 qualification in Leadership and Management.
I have always been passionate about helping others and enabling them to stay in their own homes while living well. Our team at Carefound shares this passion, and it is incredibly rewarding to work with a group so dedicated to supporting those in our local community.
Outside of work, I spend most of my time with my family, enjoying days out and walking with our two dogs. I also like to keep fit through regular jogging and reform Pilates.
From a young age, I have always cared for others. My journey in the care sector began early in life. At 16, I became a personal care assistant for young adults with disabilities in my home country, Slovakia. During my university studies in Social Work, I continued supporting various vulnerable groups, including young adults, the elderly, people with mental health issues, and victims of domestic abuse.
In 2010, I moved to the UK, and by 2011, I had started my career in the healthcare sector here. I worked for a large nationwide care company, where I progressed from a live-in carer to an hourly care assistant, then to a field care supervisor, recruitment coordinator, and finally a care coordinator.
When I learned about Carefound Homecare, a company known for its outstanding reputation and strong values, I decided to apply. I was offered a role as a Care Manager, achieved my Level 5 in Health and Social Care, something I had always aspired to and helped grow our West Bridgford team.
I love my job in care. I am passionate about helping others and seeing the difference our team makes in their daily lives. I look forward to each day at work, thriving in a busy and diverse environment alongside our wonderful clients.
In my free time, I enjoy long walks, gardening, watching good sitcoms, and travelling.
I began my career in care in 2016 and have been dedicated to the field ever since. I joined Carefound in 2021 as a carer and have since advanced to the role of senior carer. I completed my Level 3 Diploma with triple distinction and I am currently pursuing a Level 3 Learning and Development Diploma to prepare for future responsibilities.
Why do I love working in care? For me, it’s not just a job—it’s a passion. I am committed to making a positive impact in people's lives, delivering high-quality, person-centred care, and empowering individuals to maintain their independence as much as possible.
In my senior carer role, I’ve discovered a new passion: supporting carers to be their best and watching them succeed. It’s a major source of motivation for me.
Outside of work, I spend all my time with my little boy, creating memories and enjoying our time together.
Frequently Asked Questions about Carefound Home Care (West Bridgford)
How many Carers does Carefound Home Care (West Bridgford) employ?
Carefound Home Care (West Bridgford) employs 30 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Carefound Home Care (West Bridgford) to verify any information. View our terms and conditions. Carefound Home Care (West Bridgford) has an Enhanced Service - more info.