Carefound Home Care (West Bridgford)

Mum is provided with excellent care and companionship and I know views her carers as friends. Her quality of life has improved and also that of her family as it was becoming difficult to manage Mum's care 24/7. The management are adaptable to any changes requested where possible.

We have had carers from Carefound work with both my mum and dad over the last couple of years. They are always respectful and punctual. Many of them go over and above their role!

Very pleased with our carer, very helpful and good with my husband who has Alzheimer's. I am pleased with everything that they do.

We have been very pleased with the quality of care given to my mother. Carers are friendly and very sensitive to Mum’s needs. The level of service is highly professional and is underpinned by the excellent management by one staff member in particular. She has been immediately available to answer any questions I may have and highly efficient. Whilst on holiday, I have appreciated being able to look at the app to see how my mum is doing. I am delighted to recommend this service.

Your organisational setup is superb. You have provided us with an App to easily access your digital records and see the care plans and the updates after each visit. You have also kept in touch with us through regular emails and telephone calls. All in all, an excellent set-up and wonderful people. Thank you.

I would highly recommend the team for its caring, professional service. Also, it has provided lovely personal touches - thanks for the coronation cupcake. I couldn't be happier to have found Carefound!

I appreciate the same person visiting each time who always does as asked. It takes a while to get used to other helpers-for them as well as myself or family.

If you are looking for a truly caring and professional yet personal service from a care company, you will not do better than Carefound Home Care. They have surpassed my expectations in all respects and we feel very lucky to have found them for the care of my elderly mother. The management and carers are always willing to go the extra mile, whether it's to fit in extra visits at short notice, arrange medical appointments directly so that the carers can take my mother to them or to notify me straight away if there are any potential problems. My mother was adamant she didn't want carers but she really seems to enjoy and look forward to their visits. They genuinely seem to care about her well-being and we feel she has improved physically and mentally since they started their visits. We live a long way away so the Carefound app is also very useful as a real-time update on how my mother is doing on a day-to-day basis. Thank you, home care!

The manager is approachable and easy to reach on the phone. I have full faith in her ability to meet the changing needs of my auntie as time progresses.

The staff at Carefound Home Care have been amazing setting up and providing care for my mother. Previously she was with a large national company who ended up being terrible in terms of inconsistent appointment times, cancelling appointments and not having regular, experienced staff. Carefound has been a breath of fresh air with their excellent service. Their communication is great and they always return calls or emails promptly. My mother has regular, friendly carers who arrive when planned and do a great job. Although it sounds simple this is not for some other companies. We would recommend Carefound to anyone in need of care support.

My husband has been extremely happy being cared for by his Carefound Home Care caregiver. The company has been very thorough in their assessment of his needs and understand the risks involved in taking care of him. I feel very confident in the care that is provided by Carefound.

Mum loves her carer and we as a family feel so reassured she is in such caring hands. I love the app and the accessibility of ‘checking in’ on Mum and knowing she has had breakfast, meds, a bath etc…hugely reassuring.

All communication, every step of the way between the management team and the carers have been spot on and I can't thank you all enough.

The Carefound has now been responsible for the care of my mother for almost two years. She has always been a very independent person and, despite her needs she has received excellent care from a pool of 5 carers. Mum has quite a large package and has six calls a day. However, the company was absolutely great in figuring out how to address her concerns, taking time to home in on the most suitable approaches and personalities of carer for her. There is real warmth, trust and respect between her carers and her, and they are clearly very well trained and focussed on managing her various conditions as well as her overall wellbeing, sense of independence and personal space. I am kept informed of mum's care all the time and we all take the time to make informed decisions as required. Despite her deteriorating physical condition, the sensitive, caring expertise of Carefound allows my mother to enjoy day-to-day life with dignity.

I would highly recommend this care provider.

The quality of care depends on the carer. They each have different skills.

The personal care is fine but the cooking varies enormously. Some carers need to be prompted to do simple tasks.

For some, it is a vocation for others just a job. The level of satisfaction is probably 50/50

Had it been up to me, Carefound would have been still employed to look after my mum at home, but her friendship with one of her other carers meant that I wasn’t able to persuade her. Should things not work out as I hope, I would have no hesitation in employing them again. Really sorry to see them go.

Meals are also a problem. Mum has very little interest and carers like different types of food.