Alcedo Care Lancaster & Wyre

43 Northgate, White Lund Industrial Estate, Morecambe LA3 3PA
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9.9 46 Reviews
  • Alcedo Care Lancaster & Wyre, Morecambe
Alcedo Care Lancaster & Wyre aims to provide the very highest standards of care and customer service in their home care and temporary healthcare staffing solution services.

They are experts in their field and takes pride in the work they do to enhance the quality of life of people in the community and enable them to remain in the comfort of their own homes.

Staff at Alcedo undergo a rigorous selection process to ensure they share the moral values of Alcedo and have the ability to provide professional and non-intrusive care.

The wide range of care services Alcedo provides includes elderly care, dementia care, end of life care, personal care, complex care and more.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34

We offer Domiciliary care, complex clinical and complex mental health care to both adults and children.
We provide support from 30-minute visits right through to 24 hours.
Please contact the office for more information on our fees and to arrange a FREE person-centred assessment.

These prices are only a guideline, please contact Alcedo Care Lancaster & Wyre to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Lisa Floyd (Area Manager)

Alcedo Care Lancaster & Wyre Reviews (46)

Total of 46, showing 41-46
9.9

Alcedo Care Lancaster & Wyre has a Review Score of 9.9 (9.949) out of 10, based on 13 reviews in the last 2 years. Over all time Alcedo Care Lancaster & Wyre has 46 reviews.

Overall Experience

  • 43
  • 3
  • 0
  • 0
  • 0

Date Published

46
0
5
13
33

Review from Chloe R (Wife of Client) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not fault the care we have received from Alcedo Care. The carers were so kind and loving. We both felt compassion from them and friendship. They went the extra mile.

Reply from Rosie Caunt, Registered Manager at Alcedo Care Lancaster & Wyre

Thank you Chloe, we will miss you both and take care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J B (Client) assisted by family/friend published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, excellent communication with office and carers.

Reply from Rosie Caunt, Registered Manager at Alcedo Care Lancaster & Wyre

Thank you for your kind review! Best Regards from all the team.

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Treated with Dignity

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Review from Lynn W (Daughter of Client) published on 13 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The company as a whole has worked as one doing what is best for Mum. Dialogue between the office and myself has always been positive. The care given to Mum and my husband has always been about them and their needs. The relationship with my mum (who has stage 6 dementia) has taken time to build and now
she is beginning to respond. I think this is down to the small number of carers attending on a regular basis.

Reply from Rosie Caunt, Registered Manager at Alcedo Care Lancaster & Wyre

Thank you - we really appreciate your review and feedback. Kind regards.

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Treated with Dignity

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Review from S G (Wife of Client) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional and reasonably well organised. Keep well to time. As far as possible send the same regular carers, which is most important as we have become familiar with them and trust them (my husband can easily be overwhelmed by strangers).
The standard of care is high and most carers go above and
beyond what is required of them, actively encouraging as much independence as possible. He is treated with dignity and respect.

Reply from Rosie Caunt, Registered Manager at Alcedo Care Lancaster & Wyre

Thank you for your review - it is our pleasure. Best regards.

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Review from Moya C (Daughter of Client) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father and I are extremely happy with the service and care provided by Alcedo Care. My dad has vascular dementia and lives by himself. My sister and I realised that he needed prompts to look after his basic needs, so arranged for some care to be put in place. He was reluctant at first but after
an initial visit, his mind was eased and he realised that the help would be good. He now looks forward to his visits as he has built up a relationship with all his carers. They are all very dedicated and thoughtful. One recent example of this is when they found out it was the anniversary of his long time partner's death, they clubbed together to buy him some flowers (he loves flowers) and he was really moved by the gesture. The staff always go to great lengths to make sure that my dad's needs are met and that he is comfortable and we thank them for that. It eases our minds knowing that there is someone caring for my dad, twice a day, every day. Thank you for everything you do.

Reply from Rosie Caunt, Registered Manager at Alcedo Care Lancaster & Wyre

Thank you for your kind feedback - we love visiting your dad and glad this allows peace of mind. Regards.

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Review from Wendy G (Daughter of Client) published on 28 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alcedo Care were very quick in providing care to my Mum when it was needed. They are all such friendly staff and we were able to ring them whenever or leave messages for them. All the carers she had where so lovely and would always make sure she was happy and had everything she needed. She very much
liked one of her carers in particular. Nothing was ever too much trouble for him and she would often look forward to him coming. I would recommend Alcedo Care to anyone as I feel that they understood everything we wanted and the carers were superb. A very friendly company that I would say, like to go beyond what is expected. Always smiling, happy to help and they not only look after all their clients but invest in their staff too. Thank you Alcedo Care for all you did for my Mum, with a special thanks to her favourite carer.

Reply from Rosie Caunt, Registered Manager at Alcedo Care Lancaster & Wyre

Wendy, thank you so much for taking the time to do such a kind review! We take great pleasure in taking care of our customers, their families but our staff who do the excellent work in providing care too!
Kind Regards Rosie

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Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.949)

Overview of Review Score

The Review Score of 9.9 (9.949) out of 10 for Alcedo Care Lancaster & Wyre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.949 for Alcedo Care Lancaster & Wyre is calculated as follows: ( (74 Excellents x 5) + (4 Goods x 4) ) ÷ 78 Ratings = 4.949

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alcedo Care Lancaster & Wyre is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

Meet the Team (3)

Andea

Andea Woodruff

Job Title: Area Manager

Joined: 2022

Hi, my name is Andrea, and I am the Area Manager for Alcedo Care Lancaster.

Maureen

Maureen Wood-Newns

Job Title: Care Coordinator

Joined: 2022

My name is Maureen and I’m a Care Coordinator at Alcedo Care Lancaster. My role involves allocating our care workers to our clients, working with our staff’s availability, level of experience and specialist skills, and aligning them to our client’s needs.


I have worked in the care sector for over 20 years, only recently returning back to it after a break. I have mainly worked in mental health, working in care homes as a Senior Carer and now moved over to Home Care as a new challenge.


I have a very keen interest in photography and in my time off I am out with my camera, trying to capture the perfect shots. Nature is what I enjoy the most. I also enjoy horse riding and had a horse until two years ago.


I am an Administrator for a charity called Zoe’s Journey, which raises money for research into curing cancer in dogs. The charity was set up by the owner of a dog called Zoe who beat cancer and eventually passed away of old age. The charity is in her memory.

Amy

Amy Young

Job Title: Field Care Supervisor

Joined: 2023

My name is Amy, I have been in the care industry for 12 years. I have an NVQ Level 3 in health and social care along with a supervisory Level 2 qualification.


In my spare time, I enjoy spending days out with my 6-year-old daughter Luna.


I love visiting the zoo, parks and local cafes.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alcedo Care Lancaster & Wyre to verify any information. View our terms and conditions. Alcedo Care Lancaster & Wyre has an Enhanced Service - more info.