Alcedo Care Lancaster & Wyre

I could not fault the care we have received from Alcedo Care. The carers were so kind and loving. We both felt compassion from them and friendship. They went the extra mile.

Excellent care, excellent communication with office and carers.

The company as a whole has worked as one doing what is best for Mum. Dialogue between the office and myself has always been positive. The care given to Mum and my husband has always been about them and their needs. The relationship with my mum (who has stage 6 dementia) has taken time to build and now she is beginning to respond. I think this is down to the small number of carers attending on a regular basis.

The standard of care is high and most carers go above and beyond what is required of them, actively encouraging as much independence as possible. He is treated with dignity and respect.

My father and I are extremely happy with the service and care provided by Alcedo Care. My dad has vascular dementia and lives by himself. My sister and I realised that he needed prompts to look after his basic needs, so arranged for some care to be put in place. He was reluctant at first but after an initial visit, his mind was eased and he realised that the help would be good. He now looks forward to his visits as he has built up a relationship with all his carers. They are all very dedicated and thoughtful. One recent example of this is when they found out it was the anniversary of his long time partner's death, they clubbed together to buy him some flowers (he loves flowers) and he was really moved by the gesture. The staff always go to great lengths to make sure that my dad's needs are met and that he is comfortable and we thank them for that. It eases our minds knowing that there is someone caring for my dad, twice a day, every day. Thank you for everything you do.

Alcedo Care were very quick in providing care to my Mum when it was needed. They are all such friendly staff and we were able to ring them whenever or leave messages for them. All the carers she had where so lovely and would always make sure she was happy and had everything she needed. She very much liked one of her carers in particular. Nothing was ever too much trouble for him and she would often look forward to him coming. I would recommend Alcedo Care to anyone as I feel that they understood everything we wanted and the carers were superb. A very friendly company that I would say, like to go beyond what is expected. Always smiling, happy to help and they not only look after all their clients but invest in their staff too. Thank you Alcedo Care for all you did for my Mum, with a special thanks to her favourite carer.