Forever Care (Walsall) Ltd

228 Lichfield Road, Walsall WS4 1SA
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9.5 38 Reviews
  • Forever Care (Walsall) Ltd, Walsall
Forever Care (Walsall) Limited is a CQC Registered Home Care and Employment Agency. They provide fast and cost-effective domiciliary services. They specialise in providing affordable and flexible Home Care Help Services for the Elderly and Individuals with Learning Disabilities in the community within their homes.

Forever Care's staff are well trained to provide personal care with civility and dignity. Privacy and confidentiality are paramount when dealing with service users. The need for assistance with various tasks is supplied with patience and understanding.

Forever Care Walsall's mission is to provide the highest quality of care with respect and trust. They embrace and uphold the highest standards of personal and professional ethics, honesty and trust. They treat everyone with uncompromising respect and fairness. They work as a team and share knowledge for continuous improvement, learning and innovation. They fulfil their commitments to colleagues and service users with a clear understanding of urgency and accountability.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £21 – £22
  • Weekly Live-in Care Fees: £900 – £1000

Fees are subject to change.

These prices are only a guideline, please contact Forever Care (Walsall) Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Forever Care (Walsall) Ltd

Person in charge

  • Zaitun Mutesi (Manager)

Forever Care (Walsall) Ltd Reviews (38)

9.5

Forever Care (Walsall) Ltd has a Review Score of 9.5 (9.514) out of 10, based on 24 reviews in the last 2 years.
Over all time Forever Care (Walsall) Ltd has 38 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Forever Care (Walsall) Ltd
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Total of 38, showing 1-20
Review from Ash S (Son of Client) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After trying 3 other care companies, Forever care really understood my dad's care requirements at home, carers who provided an outstanding quality service.
My dad use to look forward for the carers to come, to which I owe them a huge thank you.
Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) Ltd

Thank you for the feedback, we aim to continue providing high quality care to our service users.

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  • Treated with Dignity
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Review from S E (Daughter of Client) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent, reliable and personal care for my dad, always very kind and considerate.
Our main carer is fantastic with my dad always going the extra mile to support dad and the family.
Experiencing many caring companies over the last few years this is the best one we have had.
Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) Ltd

Thank you for the feedback and we aim to keep up the good standards.

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Review from Richard M (Son of Client) published on 12 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been looked after 4 times daily by Forever Care for around 18 months. Over that time she has had 2 main carers and honestly I can't fault either of them. The standard of care was fantastic and the professionalism and compassion they showed my mother has been second to none. We have used
other care providers in the past and I can honestly say that Forever Care are by far and away the best. Contact with management has also been excellent. If I have raised any minor issues they have always been satisfactorily dealt with and communicated back to me promptly. I know from experience how draining and difficult it can be to get good quality care for a loved one, and honestly would recommend Forever Care to anybody in a similar situation to what I have gone through, they have been excellent throughout.
Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) Ltd

Thank you very much Richard for the feedback, I am glad any issues were dealt with immediately. We always aim to maintain good standards and support our service users with understanding and compassion.

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Review from B M (Daughter of Client) published on 6 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are professional, caring, kind ladies who provide wonderful care and support for my mother . It gives me and my brother much reassurance to know this....we can't thank them enough for everything they do.
Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) Ltd

Thank you for the feedback, we are glad, we are meeting Mum's needs.

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Review from Mandy H (Daughter of Client) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers are friendly, caring and professional. We are very grateful for the excellent service you provide, looking after Mom. She is very happy with the service you offer, and we are confident that Mom is getting the best care possible. Many thanks.
Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) Ltd

Thank you for the feedback and we hope to continue providing high quality care.

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Review from Dusan P (Son of Client) published on 30 April 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
I would not reccomend this care company to anyone. My mother's care was appaling carers did not meet her needs i:e with her personal care. They came late and always left early they spent most of there time in her kitchen and never really made any conversation with her. Sadly my mum has passed away
it was my intent to get her back into the care home where she spent two weeks on respite and she loved it and kept asking when can I go back due to a incident that happened sadly that was not a option. We did complain to care company but manager was always in meetings we also put in a formal complaint to cqc
Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) Ltd

Ok, we appreciate your feedback and hope to improve our services going forward.

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Review from Elaine C (Daughter-in-law of Client) published on 28 April 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
This lady's care was worrying she was diabetic they did not ring us till after tea she is diabetic and her reading was 3 when I went round. I agree with other review I have read they do need training as she had not eaten all day due to having a infection.
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Review from John S (Husband of Client) published on 28 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Reliable, friendly company representatives and a very professional & punctual service in timekeeping. Always helpful and do not shy away from any requests they are asked to do regarding helping my wife.
Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) Ltd

Thank you for the feedback.. We aim to maintain good standards.

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Review from A R (Client) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall I am satisfied and appreciate my care package. However, when my support workers use excessively their mobile phones it supports my paranoia and schizophrenia that I am being spied on. When I have no contact with the management other than a Christmas card it just makes me feel like a number,
but my support workers are very good at a home job. I do need prompting to take medication and help with housework, clothes and duvet changes for this I am grateful.
Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) Ltd

Thank you for the feedback, I will discuss with the carers to use mobile phones sparing but they do have to scan in and record notes during visits. I will inform the office to make more regular contact.

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Review from R P (Client) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After 2 previous disappointing care companies, we were introduced to Forever Care. They have looked after my mother who is suffering with dementia with compassion, patience, professionalism and are able to undertake all aspects of home care. They have gone above any beyond to meet all our family expectations.
We have consistency in the carers and the timings of each home visit. The carers maintain hygiene at all times and staff are friendly, polite and always smiling. I would recommend Forever Care to anyone seeking professional care at home.
Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) Ltd

Thank you for the feedback and we hope to maintain a high standard in all that we do.

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Review from R G (Wife of Client) published on 9 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the support we have received from the carers. My husband is very happy with them too. Nothing is too much trouble. The management have worked with us too. Would be glad to recommend them to anyone.
Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) Ltd

Thank you it is a pleasure to work with your family and wish the best for you.

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Review from F L (Client) assisted by family/friend published on 6 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My care is excellent in every way. He is caring, respectful, always eager to help me in every way. Totally organised, and very pleasant and polite at all times. I really feel we are so lucky to have him in our home.
Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) Ltd

Thank you for the review and we hope to keep maintaining the best services that we can provide.

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Review from J O (Son of Client) published on 6 January 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Overall satisfactory, but on two occasions, the carers have not turned up. My mum is diabetic and this could have caused problems. A little more training is needed as most of the staff have very little to no knowledge of what to do if Mum falls ill and has a hypo. If this can be addressed, I think we
could be well on our way to an excellent score.
Communication is difficult for my mum and some of your staff do not have a good grasp of English language yet.
Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) Ltd

Thank you for the feedback, we hope to improve on all areas highlighted in your review and hopefully we will meet your expectations very soon.

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Review from S T (Daughter of Client) published on 25 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are very good with my mom. They are polite and treat her with dignity, and if I tell them anything about mom's needs they carry it out. The two girls on the 5 and 9 shift are very good.
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Review from H L (Client) assisted by family/friend published on 19 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Forever Care carers are very friendly and good at their job. The care I have is excellent I cannot fault the overall care and support experience I am receiving. Always have a laugh and a joke which makes my day. Also, they are very pleasant.
Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) Ltd

Thank you for the feedback. We will continue to provide the best care we can with a tough of happiness.

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Review from L N (Daughter of Client) published on 18 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall a good experience.
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Review from T F (Daughter of Client) published on 28 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been having this care company for 11 months now, the carers are very pleasant and caring and we work together very well. Any issues are sorted, I must add I have only had to ring the office once in 11 months and that was because my carer changed, and after speaking to the office my needs
were put right back to my preferred carer. I find them very patient with working with dementia. Would highly recommend them.
Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) Ltd

Thank you so much for this review as we pride ourselves in consistency and our carers building a relationship with service users.

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Review from Denise B (Daughter of Client) published on 23 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care and continuity which is crucial to patient care! Also very good at sorting any problems so if they did not turn up they would always get someone else there promptly. Good communication Thank you.
Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) Ltd

Thank you so much for appreciating our efforts.

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Review from Kim B (Daughter of Client) published on 12 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mother became suddenly more confused a couple of days ago, the carer and the office were quick to communicate with me to advise me what had been happening. This has always been the case and even when difficult situations have occurred with my mother, the carers have remained professional and
supportive. One of the carers in particular, has developed a very good rapport with my mother and this has been extremely valuable. The carers have also taken on extra duties on occasions when my husband and I have been on holiday, meaning we’ve been able to enjoy our holiday safe in the knowledge that my mother is being cared for. My mother is sometimes very demanding due to her mental health. The support not just to her but to myself is certainly over and above what I expected. I would unreservedly recommend Forever Care (Walsall) to anyone.
Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) Ltd

Thank you for appreciating all our efforts and always working with our team to ensure that Mum receives the best care.

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Review from Amanda W (Daughter of Client) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A care agency that actually cares!
The carers who helped us look after my Dad in his last days were kind, helpful and very courteous.
Office staff were also caring whilst being very efficient and overall communication was very good.
Would definitely recommend.
Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) Ltd

Thank you for this feedback, hopefully we made a difference in his last days. May his soul RIP.

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Current Review Score: 9.5 (9.514)

Overview of Review Score

The Review Score of 9.5 (9.514) out of 10 for Forever Care (Walsall) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.514 for Forever Care (Walsall) Ltd is calculated as follows: ( (111 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) + (5 Poors x 2) + (9 Very Poors x 1) ) ÷ 140 Ratings = 4.514
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Forever Care (Walsall) Ltd is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Apr 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Forever Care (Walsall) Ltd

What Type of Services does Forever Care (Walsall) Ltd offer?

Forever Care (Walsall) Ltd offers Home Care.

How many Carers does Forever Care (Walsall) Ltd employ?

Forever Care (Walsall) Ltd employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Forever Care (Walsall) Ltd to verify any information. View our terms and conditions. Forever Care (Walsall) Ltd has an Enhanced Service - more info.