Forever Care (Walsall) Ltd

228 Lichfield Road, Walsall WS4 1SA
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9.5 42 Reviews
  • Forever Care (Walsall) Ltd, Walsall
Forever Care (Walsall) Limited is a CQC Registered Home Care and Employment Agency. They provide fast and cost-effective domiciliary services. They specialise in providing affordable and flexible Home Care Help Services for the Elderly and Individuals with Learning Disabilities in the community within their homes.

Forever Care's staff are well trained to provide personal care with civility and dignity. Privacy and confidentiality are paramount when dealing with service users. The need for assistance with various tasks is supplied with patience and understanding.

Forever Care Walsall's mission is to provide the highest quality of care with respect and trust. They embrace and uphold the highest standards of personal and professional ethics, honesty and trust. They treat everyone with uncompromising respect and fairness. They work as a team and share knowledge for continuous improvement, learning and innovation. They fulfil their commitments to colleagues and service users with a clear understanding of urgency and accountability.
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Care Provided by Forever Care (Walsall) Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £21 – £22
  • Weekly Live-in Care Fees: £900 – £1000

Fees are subject to change.

These prices are only a guideline, please contact Forever Care (Walsall) Ltd to find out the exact price for your requirements.

Contact Forever Care (Walsall) Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Forever Care (Walsall) Ltd to get a personalised quote.

Good to Know

Owner

  • Forever Care (Walsall) Ltd
  • Privately Owned

Person in Charge

  • Zaitun Mutesi (Manager)

Forever Care (Walsall) Ltd Reviews (42)

9.5

Forever Care (Walsall) Ltd has a Review Score of 9.5 (9.479) out of 10, based on 24 reviews in the last 2 years.
Over all time Forever Care (Walsall) Ltd has 42 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Forever Care (Walsall) Ltd
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Total of 42, showing 21-40
Review from T F (Daughter of Client) published on 28 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been having this care company for 11 months now, the carers are very pleasant and caring and we work together very well. Any issues are sorted, I must add I have only had to ring the office once in 11 months and that was because my carer changed, and after speaking to the office my needs
were put right back to my preferred carer. I find them very patient with working with dementia. Would highly recommend them.
Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) LtdThank you so much for this review as we pride ourselves in consistency and our carers building a relationship with service users.
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Review from Denise B (Daughter of Client) published on 23 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care and continuity which is crucial to patient care! Also very good at sorting any problems so if they did not turn up they would always get someone else there promptly. Good communication Thank you.
Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) LtdThank you so much for appreciating our efforts.
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Review from Kim B (Daughter of Client) published on 12 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mother became suddenly more confused a couple of days ago, the carer and the office were quick to communicate with me to advise me what had been happening. This has always been the case and even when difficult situations have occurred with my mother, the carers have remained professional and
supportive. One of the carers in particular, has developed a very good rapport with my mother and this has been extremely valuable. The carers have also taken on extra duties on occasions when my husband and I have been on holiday, meaning we’ve been able to enjoy our holiday safe in the knowledge that my mother is being cared for. My mother is sometimes very demanding due to her mental health. The support not just to her but to myself is certainly over and above what I expected. I would unreservedly recommend Forever Care (Walsall) to anyone.
Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) LtdThank you for appreciating all our efforts and always working with our team to ensure that Mum receives the best care.
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Review from Amanda W (Daughter of Client) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A care agency that actually cares!
The carers who helped us look after my Dad in his last days were kind, helpful and very courteous.
Office staff were also caring whilst being very efficient and overall communication was very good.
Would definitely recommend.
Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) LtdThank you for this feedback, hopefully we made a difference in his last days. May his soul RIP.
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Review from L W (Daughter of Client) published on 27 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mom receives is exceptional from the carer that comes, she's very caring and really polite.
Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) LtdThank you for the feedback and we hope and aim to continue providing high-quality care services.
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Review from J M (Partner of Client) published on 10 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am pleased to say that I am happy with the care that I am receiving and the staff members are golden and respectful. They so as they are told and fulfill all of my partner's needs and wants. I would recommend the company to my friends and family as the staff are brilliant and complete all tasks.
Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) LtdThank you so much for the feedback as we aim to maintain good quality care.
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Review from Elizabeth D (Client) published on 7 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had great care from my carer and I look forward to seeing her.
Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) LtdThank you for the feedback and we promise to continue delivering good quality care.
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Review from G F (Daughter-in-law of Client) published on 6 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers always seem to take a genuine interest in my mother-in-law. She is always pleased to see them. Nothing is too much trouble. The relationship they have with her is of a caring nature.
Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) LtdThank you for the feedback and we aim to continue delivering good quality care and keep our service users in the comfort of their homes.
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Review from Rose G (Wife of Client) published on 26 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the care from Forever Care very polite and very prompt. My husband's needs have been met in every way. I feel we have been treated very well and would recommend very highly.
Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) LtdThank you, we will continue to provide the best quality of care for your husband.
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Review from Janet H (Client) published on 11 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a customer of yours for quite some time now and may I say how pleased I am with the service you have provided for me. The girls are always very caring and always have a ready smile for me. The service they provide is second to none and I would be devastated if I had to lose any one of them.
I don't know what I would do without them.
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Review from Megan M (Client) published on 7 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carers from Forever Care are really good. Nothing is too much for them. They call on me four times a day, double-handed. They are very polite, and always take care in seeing to me. They wash and dress me. You can have a joke with them. The manager of the company is very helpful and always there to
help.
Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) LtdThank you, Megan. It has been an honour to provide our services for the last one plus year. You make it easy through your effective communication and guidance.
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Review from S B (Son of Client) published on 31 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Forever Care has been brilliant. They are much better than our last care team. We are so glad they are looking after Mum. Mum looks forward to seeing them and is much happier. We are very happy to be their client.
Forever Care, forever happy!
Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) LtdThank you so much for the feedback, and we hope to continue fulfilling Mum's care needs.
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Review from S G (Client) published on 22 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, helpful service where nothing is too much trouble. Highly recommend.
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Review from Vivien L (Client) published on 22 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In the short time I have known carer she has always been polite and shown respect to me. She has done her job well. No shortcuts, I think she gives it her best. She looks after older people. she takes care of you so that you are safe.
She does not waste time, her time is filled with her duties
Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) LtdThank you so much Vivien for the feedback and thanks for always cooperating with our carer.
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Review from P M (Son of Client) published on 18 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent member of staff who looks after my mum, excellent. Thank you to all the staff.
Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) LtdThank you so much for the feedback and all the support you offer when the carer visits.
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Review from Deborah C (Daughter of Client) published on 15 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is in late-stage dementia and following a nasty fall and spending 9 weeks in hospital, she was put on end of life care and returned home. Forever Care, Walsall, provided 2 carers visiting 4 times a day to help with my mom’s personal care. This has not been easy due to my mother’s aggression
and constantly fighting off the carers (and family). In fact, it has been very stressful. I cannot fault Forever Care - who have remained professional throughout, whilst as a family, we have been mortified by mom’s behaviour. The carers are patient, professional, understanding and very kind to my mom. They always turned up - were polite and over time began to get to know our family. Having carers in your home is a big decision and I can’t fault the carers we had. As a job role, carers deserve more credit and really have been heroes in our home. Thank you.
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Review from T B (Daughter of Client) published on 1 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is currently receiving a care package due to his terminal illness and I would like to say that we are truly grateful for the most wonderful care we are receiving from the wonderful people of Forever Care (Walsall) Ltd. I cannot fault any of them but I would highly recommend our regular carers.
We have been blessed to have these very thoughtful and caring people in our lives and to make my father's time he has left comfortable and very personable. We would not be able to get through these difficult times without them. Anyone considering a care package for the future, I would not hesitate to use this service. Wishing you all the very best for the future and well done.
Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) LtdThank you so much for this feedback, we hope and pray that we keep up the good quality care with all our service users.
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Review from S W (Client) assisted by family/friend published on 17 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very pleased with both the overall care and also the care worker who is professional and caring with looking after my requirements. They show me both kindness and dignity with nothing being too much trouble. I am very happy with this care provider.
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Review from G R (Client) published on 9 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Forever Care Ltd (Walsall) is an excellent care agency that provides outstanding care and support within the community. As I have found them to be very fast in setting up my support with my care tailored to my needs. They have given me a very good team of workers and are really cost-effective. I would
definitely recommend this service.
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Review from Zalikah N (Sister of Client) published on 7 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care staff at Forever Care Walsall Ltd have been very kind and helpful when supporting my sister since she was discharged from hospital and she is now making a fully expected recovery. Will forever be grateful to their team during such a trying time.
Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) LtdThank you so much for the feedback, we are glad that we played a positive role in your sister's recovery. We wish her all the best.
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Current Review Score: 9.5 (9.479)

Overview of Review Score

The Review Score of 9.5 (9.479) out of 10 for Forever Care (Walsall) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.479 for Forever Care (Walsall) Ltd is calculated as follows: ( (106 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) + (5 Poors x 2) + (9 Very Poors x 1) ) ÷ 140 Ratings = 4.479
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Forever Care (Walsall) Ltd is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Apr 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (0)

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