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TrustBridge Care has a Review Score of 9.9 (9.867) out of 10, based on 27 reviews in the last 2 years.
Over all time TrustBridge Care has 57 reviews.
5.0 out of 5
Thank you so much for your kind words. We're delighted to hear that you feel supported and enjoy a good sense of humour with our team - building positive relationships is at the heart of the care we provide. We truly appreciate your feedback and are glad we can make a difference.
5.0 out of 5
Thank you for sharing such lovely feedback. We're so pleased to hear that Jim is receiving kind and efficient care, and it's wonderful to know our team is supporting you in every way possible. Mo will be delighted to hear your praise, and Imran will surely take the teasing in good spirit! We're very proud of our TrustBridge Care staff and truly appreciate your kind words.
5.0 out of 5
Thank you so much for your heartfelt and thoughtful review. It means a great deal to us to hear that your mum received the compassionate and respectful care she deserved during her time with us. We're truly grateful for your kind words about our carers and team. Building genuine connections with the people we support is at the heart of what we do, and we're so pleased to know that your mum was made to feel like part of the family. It's also lovely to hear that those lighter moments of laughter and warmth were a source of comfort for both her and your family. Your recommendation is incredibly valued and appreciated. Please know it was a privilege to support your mum and we wish you and your family all the very best.
5.0 out of 5
5.0 out of 5
Thank you so much for taking the time to share such a thoughtful and heartfelt review. We are truly honoured that you chose TrustBridge Care to support your husband, especially during such a significant time in both of your lives.We are so pleased to hear that our carers provided consistent, compassionate and professional care and that their genuine nature and sensitivity made a meaningful difference. It means a great deal to us that their presence brought comfort and support, not only throughout his care but also during the incredibly difficult time of his passing.Please know that your kind words have been shared with the whole team - they will be deeply touched by your appreciation.On behalf of everyone at TrustBridge Care, thank you again for placing your trust in us. We send you our sincere condolences and warmest wishes.
5.0 out of 5
5.0 out of 5
Thank you so much for your kind words! We're delighted to hear that your mum received friendly and caring support from our team at Trustbridge Care. Ensuring our clients and their families feel comfortable and well cared for is our top priority, and we truly appreciate your feedback. If you ever need anything, we're always here to help.
5.0 out of 5
The office staff and management are professional and helpful and always ready to listen and amend the care he receives and adapt to my parent's needs.
I would certainly not hesitate to recommend Trustbridge to anyone looking for a care team for their own family. They provide professional care, with a friendly manner at a good for value rate.
Thank you so much for your kind words and for taking the time to share your experience with Trustbridge. It truly means a lot to us to know that your dad feels well cared for and comfortable with our team. Providing respectful, compassionate and personalised care is at the heart of what we do and we're delighted to hear that our carers bring warmth and joy to your family.We also appreciate your recognition of our office staff and management. Ensuring that we listen, adapt and provide the best possible support for your dad and your family is our top priority.Your recommendation is incredibly valuable to us, and we are grateful for the trust you have placed in Trustbridge. Please don't hesitate to reach out if there's anything more we can do to support you.
5.0 out of 5
Thank you for your kind words! We're delighted to hear that you found our staff and management helpful and polite. Providing excellent service is our top priority and your feedback means a lot to us.
5.0 out of 5
Thank you so much for your thoughtful words. We're pleased to hear that our carers have been gentle, calm, and caring while providing support. Treating those we care for with dignity and respect is at the heart of what we do, and it means a lot to receive your recommendation. If there's anything more we can do to assist, please don't hesitate to reach out.
5.0 out of 5
Thank you for your feedback and for choosing Trustbridge! We're glad to hear that your experience as a new user has been positive and that our team has been friendly and helpful. It's also great to know that the care planning app was set up quickly and efficiently for you. If you ever have any questions or need further support, we're always here to help.
5.0 out of 5
Thank you so much for your kind words and recommendation. We're delighted to hear that our Trustbridge care staff have been friendly, helpful, and professional while providing support to your sister and her PA's. It's also wonderful to know that our office team could accommodate your needs and provide extra support when required. Your feedback is greatly appreciated, and we're always here to offer the care and assistance you need.
5.0 out of 5
Thank you so much for your kind words and for taking the time to share your experience. We are truly honoured to have had the opportunity to care for both your parents and provide them with the support they deserve. Our team takes great pride in delivering compassionate and professional care, and it means the world to us to know that their efforts have made a positive impact. Your recommendation is greatly appreciated and we are always here if you ever need anything. Wishing you and your family all the best!
5.0 out of 5
Thank you for your kind words. It means so much to us that you felt like family during such a difficult time. At TrustBridge, we are committed to providing compassionate care and support to every individual and their loved ones. Knowing that we were able to bring you comfort is truly humbling. Please know that we remain here for you, and we deeply appreciate you taking the time to share your experience. Wishing you peace and strength.
5.0 out of 5
Thank you so much for taking the time to share your kind feedback about TrustBridge Care. We're delighted to hear that one of our team members has made such a positive impression through their caring and considerate approach. Supporting families and their loved ones is at the heart of what we do and it's wonderful to know that our efforts are making a difference. Your encouragement truly means a lot to us and motivates our team to continue delivering exceptional care. We'll be sure to share your feedback with the team and we'll strive to keep up the good work you've acknowledged.
5.0 out of 5
Thank you so much for your heartwarming feedback. We're thrilled to hear that your carer has not only provided kind and efficient care but has also become someone you regard as a friend. Building meaningful relationships is an essential part of the care we strive to deliver. It's also wonderful to know that the other carers who support you on her days off have upheld the same standard of kindness. Your words mean a lot to our team and we'll be sure to share your feedback with everyone involved. We are committed to continuing to provide you with the best possible care and support. If there's ever anything more we can do for you, please don't hesitate to let us know.
5.0 out of 5
Thank you so much for your wonderful review and kind words. We are truly grateful to hear that you've had such a positive experience with TrustBridge. Our team is dedicated to providing the best possible care, and we're glad we could respond quickly and support your dad and family during emergency situations. It means a lot to us to know that you feel your dad is in safe and caring hands, as we always strive to treat every client like family. Your recommendation is incredibly appreciated, and we're here for you whenever you need us. Thank you again!
4.0 out of 5
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that both you and your husband have had a positive experience with our care services. It's wonderful to know that our carers have helped ease your worries and provided you with the respite and time you need. We are especially pleased that you found the carers to be kind, patient, thorough, and polite in their work - these are qualities we strive to uphold in all our care interactions. Your feedback means a great deal to us, and we're committed to continuing to provide the support you need. If there's anything more we can do to make the experience even better, please don't hesitate to let us know.
5.0 out of 5
4.0 out of 5
The Review Score of 9.9 (9.867) out of 10 for TrustBridge Care is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for TrustBridge Care is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
As the director of TrustBridge Care, Zirka is the driving force and heart of our organization. Her role encompasses complete oversight of all operations, ensuring that our services run seamlessly from end to end. Zirka personally responds to enquiries from new clients, making sure they feel welcome and supported from their very first interaction with us. Her commitment to fostering trust and quality care shines through every step of the way, setting the foundation for everything we do.
Imran is our registered manager and is central to maintaining compliance and quality across our services. He works closely with our team leaders and oversees the care provided to each of our clients, ensuring it meets our high standards. Imran also handles care assessments for new clients, allowing him to create individualized care plans that meet each client’s unique needs. His dedication to understanding client requirements firsthand allows him to build trust and deliver highly personalized care.
Kristine, our finance manager, expertly manages invoicing, payroll, and all things accounting at TrustBridge Care. She is the go-to person for any questions about billing and payment, always available to provide clear guidance and support. Kristine’s organized and efficient approach ensures that our financial processes run smoothly, allowing us to focus on what matters most: providing excellent care to our clients.
Khloe is our office manager, the main point of contact for HR matters, and a pivotal player in the smooth day-to-day operations of our team. She works closely with our carers, making sure everyone is well-supported and has the resources they need to excel in their roles. Additionally, Khloe keeps all client and carer records up-to-date, ensuring they meet regulatory requirements and reflect our commitment to high standards.
AD is one of our team leaders, with a particular focus on medication management. He ensures that every client’s medication files are accurate, comprehensive, and seamlessly integrated into their care plans and risk assessments. AD’s attention to detail is critical in maintaining client safety and delivering reliable, personalized care.
Sherick serves as another dedicated team leader, with a specialty in training. He oversees the development and ongoing education of our carers, ensuring they have the skills, knowledge, and confidence to deliver the highest standard of care. Sherick’s passion for quality training helps our carers provide effective and compassionate care, reflecting TrustBridge Care’s core values in every interaction.
KC, also a team leader, manages visit notes and conducts spot checks, both in the field and within documentation. His work ensures that our carers are maintaining high standards and that client notes are thorough and accurate. By conducting these checks, KC ensures continuity of care and a consistent quality experience for each client.
At TrustBridge Care, each team member brings vital expertise and a shared commitment to providing compassionate, personalized care. We are proud to be there for you, creating a place where trust, quality, and exceptional care come together for every client, every day.
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