TrustBridge Care

All the members of staff have treated me with dignity and respected my privacy. The staff are professional in their conduct, not only with me but also my family members. It is good to get the email from the management to tell us when the carers are arriving for that week.

We have had a good experience of this care provider, providing twice-daily visits to my mum whilst she recuperates from a fall. Staff are empathetic, friendly and professional and the Derby manager was very responsive to my queries. I have no hesitation in recommending them.

Carers were very polite and respectful. Nothing was too much trouble. It was a joy to see them each time. Hygiene was to a high standard. Very reliable. We contacted you at short notice, but you were still able to meet my needs. First class with my medication. I did appreciate carers wearing masks due to me being at high risk with my ongoing breathing problems. Really miss the girls, but hope to see them again next year.

Having two carers in four times a day, seven days a week can be a bit trying, you just have to get on with it. You can't always rely on the apps, sometimes they come early which makes it awkward at meal times. Having said that, the carers always turn up, sometimes they don't leave the bedroom tidy as they found it. Some carers are better than others. Overall, they do their job with a bit of banter which helps.

GoodOaks Homecare couldn't be more helpful, they really are great. Social services still haven't set up direct payment (2 months in), yet GoodOaks continue to provide excellent service. They've been super flexible with Mum and Dad's needs, stepping up the service and adjusting times to suit Dad.

All the carers are different with some showing a greater degree of care and use of time. The management is good.

Overall I’m so pleased I decided on GoodOaks Homecare - Derby and Ashbourne.

My experience overall is good, in certain circumstances excellent - couldn't wish for better. I always feel at ease when I know who will be coming through the door, especially in the mornings when my personal needs have to be met. I'd also like to say how happy I was during Ramadan, being reunited with my original carers who looked after me when I first came to the firm. Thank you.

Delighted with the help the ladies have given. They are all very pleasant and are happy to do anything that they are asked. I would be happy to recommend to anyone. They do run a little late sometimes restricting what they have time to do.

We appreciate that finding carers is difficult and managing rotas must be hard. But as a client you need it to work when vulnerable, housebound elderly are relying on carers for everything they need.

Her staying gave us confidence as she was able to help check her vital signs which I wouldn’t have been confident t do.

Carers have gone above and beyond to keep Mum safe and have kept me informed of relevant issues.

My mum has been with GoodOaks Homecare for a few weeks now. We had to find support after a sudden hospital admission. So far, we are so pleased with the service we have received. The carers really seem to take the time to get to know my mum and her needs and are also understanding about her ever-changing health needs and the inevitable frustration of losing more of her independence. We were a little concerned about the expense at first as it was more than a 'standard' agency, but the way the carers are almost daily companionship and also communicate over my mum's health (and any worrying deterioration across the day) makes it worthwhile. I think in the long term it will help her to live 'independently' for longer than we at first thought. As I don't live on the doorstep, I really appreciate the extra input that GoodOaks gives.

My mum came to live with us after a hospital stay and rehabilitation. The team from GoodOaks Homecare have been great. The individual carers have treated my mum with care and respect, important for an 87 year old. Mum looks forward to the carers coming in and the conversations she has with them. We were worried that as a fiercely independent woman there would be some resistance but that wasn't the case as the carers were kind, compassionate and understanding.

Very good caring service, very pleased with the help and attention my husband is receiving. The carers have a good rapport with my husband and encourage him to support himself in the best possible way. The help with the caring and domestic help has eased a lot of pressure on me. All the staff I have been in contact with have been very kind and supportive, from the office, caring and domestic. Thank you all, as this is very new to me as I have not needed any help in the last 57 years of marriage.

Having to suddenly find care at home for a much loved independent person of 95 years has been the most challenging experience, I have been truly tested in my beliefs, my patience and my resilience. I found GoodOaks Homecare. It sounded lovely. Having three Oaks in my garden it made sense to me to give them a call. This is what I found so far. People who listen, who hear, who can translate concerns, worry and anxiety into plans, plans that can be changed, added to and bespoke for the loved one who needs that special level of caring with practical assistance. The bespoke care 24/7 for my loved one, so far has been just that. Remember, though, information and communication are key. Give GoodOaks the information they need to match their caregivers and everyone has a good start. Any issues or worries take them up immediately with those in the office. The hour-to-hour care is fully logged, giving information and peace of mind. Our 4th week begins and so far so good. Thank you GoodOaks Homecare.

My father is very happy with the care he receives and looks forward to the visits.

Some issues with arrival times but this is improving.

Thanks, Good Oaks.

From the moment I called Good Oaks Derby, the whole team was incredibly responsive and helpful. They ensured the move from the hospital to home was as comfortable as possible for my father and took the worry out of the process for my mum. They assessed and provided the care we needed, when we needed it. Overall: excellent 24-hour support. Highly recommended! Thanks to the entire team!