TrustBridge Care

Gleneagles House, Vernon Gate, Derby DE1 1UP
Review Us
9.9 66 Reviews
  • TrustBridge Care, Derby
TrustBridge Care

There for you.

At TrustBridge Care, the team understands the importance of compassionate, personalised care in the comfort of your own home.

The dedicated team of professional carers are committed to providing the highest standard of care, ensuring that their clients lead fulfilling and independent lives.

The team offers a wide range of services tailored to meet individual needs, including personal care, medication management, meal preparation, and companionship.

Whether you require short-term assistance or long-term support, TrustBridge Care is 'there for you.'

The team's approach is centred on respect, dignity, and building strong relationships with their clients and their families. They believe in creating a safe and nurturing environment that promotes wellbeing and peace of mind.

Choose TrustBridge Care, they are always there for you.

Care Provided by TrustBridge Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

To learn more about our personalized care plans and fees, please reach out to us directly—we’re here to help find the best care solution for you or your loved one.

Contact TrustBridge Care to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact TrustBridge Care to get a personalised quote.

Good to Know

Owner

  • Five HealthCare Group Ltd
  • Privately Owned

Person in Charge

  • Imran Ali (Registered Manager)
9.9

TrustBridge Care has a Review Score of 9.9 (9.871) out of 10, based on 33 reviews in the last 2 years.
Over all time TrustBridge Care has 66 reviews.

Overall Experience
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Date Published
  • 66
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Reviewer Connection to TrustBridge Care
  • 16
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Total of 66, showing 21-40
Review from H M (Sister of Client) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the Trustbridge care staff are very friendly and helpful, yet remain professional, and have been a great support to my sister and her PA's. The office team have been very accommodating providing extra support at short notice when needed. Highly recommend.
Reply from Zirka Yousaf, Director at TrustBridge CareThank you so much for your kind words and recommendation. We're delighted to hear that our Trustbridge care staff have been friendly, helpful, and professional while providing support to your sister and her PA's. It's also wonderful to know that our office team could accommodate your needs and provide extra support when required. Your feedback is greatly appreciated, and we're always here to offer the care and assistance you need.
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Review from Phil P (Son of Client) published on 10 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent home care for both my parents - both in their 90's. Could not fault the support and care at any stage. The carers were all brilliant and respectful. Totally professional and highly recommended.
Reply from Zirka Yousaf, Director at TrustBridge CareThank you so much for your kind words and for taking the time to share your experience. We are truly honoured to have had the opportunity to care for both your parents and provide them with the support they deserve. Our team takes great pride in delivering compassionate and professional care, and it means the world to us to know that their efforts have made a positive impact. Your recommendation is greatly appreciated and we are always here if you ever need anything. Wishing you and your family all the best!
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Review from Mohammad B (Client) published on 7 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
TrustBridge has provided excellent service. They have made me feel like family in the most difficult part of my life.
Reply from Zirka Yousaf, Director at TrustBridge CareThank you for your kind words. It means so much to us that you felt like family during such a difficult time. At TrustBridge, we are committed to providing compassionate care and support to every individual and their loved ones. Knowing that we were able to bring you comfort is truly humbling. Please know that we remain here for you, and we deeply appreciate you taking the time to share your experience. Wishing you peace and strength.
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Review from D Y (Daughter of Client) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A particular member of staff is very caring and considerate regarding our parents who really are trying.
Keep up the good work.
Reply from Imran Ali, Registered Manager at TrustBridge CareThank you so much for taking the time to share your kind feedback about TrustBridge Care. We're delighted to hear that one of our team members has made such a positive impression through their caring and considerate approach. Supporting families and their loved ones is at the heart of what we do and it's wonderful to know that our efforts are making a difference. Your encouragement truly means a lot to us and motivates our team to continue delivering exceptional care. We'll be sure to share your feedback with the team and we'll strive to keep up the good work you've acknowledged.
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Review from P T (Client) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer has always been kind and efficient. She looks after me well and I regard her as my friend. The carers who come on her day off are also very kind.
Reply from Zirka Yousaf, Director at TrustBridge CareThank you so much for your heartwarming feedback. We're thrilled to hear that your carer has not only provided kind and efficient care but has also become someone you regard as a friend. Building meaningful relationships is an essential part of the care we strive to deliver. It's also wonderful to know that the other carers who support you on her days off have upheld the same standard of kindness. Your words mean a lot to our team and we'll be sure to share your feedback with everyone involved. We are committed to continuing to provide you with the best possible care and support. If there's ever anything more we can do for you, please don't hesitate to let us know.
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Review from Jane H (Daughter of Client) published on 21 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my first contact with TrustBridge I have been very impressed. We had a very fast response to an emergency request for weekend care coverage.
Since then we have had a couple of emergency situations. The whole team responded quickly and calmly to assist my Dad and the family. Everyone is kind, courteous,
and professional, going above and beyond expectations. This is a well-run care company that will treat your loved one like a member of their own family. I do feel that my beloved Dad is in safe, caring hands. I highly recommend this care company. 11/10¬
Reply from Imran Ali, Registered Manager at TrustBridge CareThank you so much for your wonderful review and kind words. We are truly grateful to hear that you've had such a positive experience with TrustBridge. Our team is dedicated to providing the best possible care, and we're glad we could respond quickly and support your dad and family during emergency situations. It means a lot to us to know that you feel your dad is in safe and caring hands, as we always strive to treat every client like family. Your recommendation is incredibly appreciated, and we're here for you whenever you need us. Thank you again!
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Review from M F (Wife of Client) published on 18 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My overall expereince has been good, and my husband feels the same. My husband has adapted well to the situation of having carers and that has made me less worried. We have found that the experience is helpful because the care visits give me the respite I need and the time to myself to get ready. Carers
have been very kind, patient and thorough in their work and are extremely polite.
Reply from Imran Ali, Registered Manager at TrustBridge CareThank you so much for taking the time to share your experience with us. We are thrilled to hear that both you and your husband have had a positive experience with our care services. It's wonderful to know that our carers have helped ease your worries and provided you with the respite and time you need. We are especially pleased that you found the carers to be kind, patient, thorough, and polite in their work - these are qualities we strive to uphold in all our care interactions. Your feedback means a great deal to us, and we're committed to continuing to provide the support you need. If there's anything more we can do to make the experience even better, please don't hesitate to let us know.
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Review from Stephen G (Son of Client) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience of all the carers we had look after our mum was absolutely first rate and far exceeded our expectations. They were always warm, caring and considerate. Quite frankly I don't think we could have managed without them. Palliative Care for Mum in her own home was manageable with the assistance
of these exceptional carers. Highly recommended. They look after the family too! Five stars!
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Review from C P (Wife of Client) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have appreciated the efforts from the company to supply the same group of carers on a regular basis. The continuity is a great help in assisting with the care of my husband who has dementia.
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Review from A S (Husband of Client) published on 29 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very professional staff that attend to all my wife's needs and work in a warm and helpful manner. Their kindness and caring are exemplary and make my wife feel well cared for.
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Review from A G (Friend of Client) published on 23 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the service, and reliable, friendly staff who treat their client with dignity, kindness, and thought.
I can thoroughly recommend TrustBridge Care.
Reply from Imran Ali, Director at TrustBridge CareThank you so much for your kind words and positive review. We are thrilled to hear that you are very pleased with our service and that our staff has made a positive impact with their reliability, friendliness, and respectful care.At TrustBridge Care, we strive to treat all our clients with the utmost dignity, kindness, and thoughtfulness, and it's wonderful to know that our efforts are appreciated. Your recommendation means a lot to us and motivates us to continue providing the best care possible.
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Review from J W (Client) published on 23 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the carers professional and competent. Friendly and keen to do a good job. This applies to all the carers I have had.
In addition, the office staff are helpful when I have contacted them.
Reply from Zirka Yousaf, Director at TrustBridge CareThank you for your wonderful review. We are delighted to hear that our staff has been attending to your wife's needs in a professional, warm, and helpful manner. It is our mission to provide exemplary kindness and care, and we are so pleased to know that our efforts have made your wife feel well cared for. Your kind words truly mean a lot to us and inspire us to maintain the high standards of care we strive for every day. Thank you once again for your support and feedback.
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Review from P E (Husband of Client) published on 16 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The lady who came to look after my wife was amazing and dedicated to her care. Arrived on time, friendly and supportive. Very much appreciated.
Reply from Imran Ali, Registered Manager at TrustBridge CareThank you so much for your kind words about the care your wife received. We are thrilled to hear that the carer who visited was amazing, dedicated, timely, friendly, and supportive. Your feedback means a lot to us, and we are glad to know that the care provided met your expectations and needs. Our team strives to offer the highest level of service, and it's always rewarding to hear that our efforts are appreciated.
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Review from R B (Client) published on 12 March 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
All the members of staff have treated me with dignity and respected my privacy. The staff are professional in their conduct, not only with me but also my family members. It is good to get the email from the management to tell us when the carers are arriving for that week.
Reply from Imran Ali, Registered Manager at TrustBridge CareOur team of professionally trained carers are all compassionate and empathic individuals who really care about the people they provide care for. Carers make every effort to help our clients maintain their well-being and independence. Companionship is an important part of our premium home care service! Thank you for your lovely feedback for the carers.
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Review from E L (Son of Client) published on 23 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had a good experience of this care provider, providing twice-daily visits to my mum whilst she recuperates from a fall. Staff are empathetic, friendly and professional and the Derby manager was very responsive to my queries. I have no hesitation in recommending them.
Reply from Zirka Yousaf, Branch Manager at TrustBridge CareThank you for your very kind review, as always we will continue to work hard to ensure the quality of care stays at the level you’ve come to expect. Best wishes.
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Review from Beryl S (Client) assisted by family/friend published on 17 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers were very polite and respectful. Nothing was too much trouble. It was a joy to see them each time. Hygiene was to a high standard. Very reliable. We contacted you at short notice, but you were still able to meet my needs. First class with my medication. I did appreciate carers wearing masks due
to me being at high risk with my ongoing breathing problems. Really miss the girls, but hope to see them again next year.
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Review from A C (Husband of Client) published on 26 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having two carers in four times a day, seven days a week can be a bit trying, you just have to get on with it. You can't always rely on the apps, sometimes they come early which makes it awkward at meal times. Having said that, the carers always turn up, sometimes they don't leave the bedroom tidy as
they found it. Some carers are better than others. Overall, they do their job with a bit of banter which helps.
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Review from R G (Son of Client) published on 25 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
GoodOaks Homecare couldn't be more helpful, they really are great. Social services still haven't set up direct payment (2 months in), yet GoodOaks continue to provide excellent service. They've been super flexible with Mum and Dad's needs, stepping up the service and adjusting times to suit Dad.
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Review from Mary H (Client) assisted by family/friend published on 18 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the carers are different with some showing a greater degree of care and use of time. The management is good.
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Review from Nick O (Son of Client) published on 29 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Conscientious management and staff that genuinely care for my parents who have differing needs but are thankfully still in the family home, with no family on hand locally.
Management go the extra mile at times, particularly like now when my dad is hospitalised with a chest infection - visiting him
for me and reporting back.
Only slight worry is relief staff when the regular staff are unavailable - this causes a lot of stress and disruption for my parents, but I guess this is the norm in the live-in care sector.
Overall I’m so pleased I decided on GoodOaks Homecare - Derby and Ashbourne.
Reply from Zirka Yousaf, Director at TrustBridge CareThanks so much for your very kind review. It is a pleasure to help support Mum to stay at home and we'll keep adapting to her changing requirements as needed.
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Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for TrustBridge Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.871 for TrustBridge Care is calculated as follows: ( (170 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 194 Ratings = 4.871
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for TrustBridge Care is based on 33 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Meet the Team (12)

Zirka

Zirka Yousaf

Job Title: Director Joined: 2020

As the director of TrustBridge Care, Zirka is the driving force and heart of our organization. Her role encompasses complete oversight of all operations, ensuring that our services run seamlessly from end to end. Zirka personally responds to enquiries from new clients, making sure they feel welcome and supported from their very first interaction with us. Her commitment to fostering trust and quality care shines through every step of the way, setting the foundation for everything we do.

Imran

Imran Ali

Job Title: Nominated Individual/Registered Manager Joined: 2020

Imran is our registered manager and is central to maintaining compliance and quality across our services. He works closely with our team leaders and oversees the care provided to each of our clients, ensuring it meets our high standards. Imran also handles care assessments for new clients, allowing him to create individualized care plans that meet each client’s unique needs. His dedication to understanding client requirements firsthand allows him to build trust and deliver highly personalized care.

Kristine

Kristine Domingo

Job Title: Finance Manager Joined: 2024

Kristine, our finance manager, expertly manages invoicing, payroll, and all things accounting at TrustBridge Care. She is the go-to person for any questions about billing and payment, always available to provide clear guidance and support. Kristine’s organized and efficient approach ensures that our financial processes run smoothly, allowing us to focus on what matters most: providing excellent care to our clients.

Khloe

Khloe Allsopp

Job Title: Office Manager Joined: 2024

Khloe is our office manager, the main point of contact for HR matters, and a pivotal player in the smooth day-to-day operations of our team. She works closely with our carers, making sure everyone is well-supported and has the resources they need to excel in their roles. Additionally, Khloe keeps all client and carer records up-to-date, ensuring they meet regulatory requirements and reflect our commitment to high standards.

Adil

Adil Bilal

Job Title: Team Leader Joined: 2022

AD is one of our team leaders, with a particular focus on medication management. He ensures that every client’s medication files are accurate, comprehensive, and seamlessly integrated into their care plans and risk assessments. AD’s attention to detail is critical in maintaining client safety and delivering reliable, personalized care.

Sherick

Sherick Adams

Job Title: Team Leader Joined: 2023

Sherick serves as another dedicated team leader, with a specialty in training. He oversees the development and ongoing education of our carers, ensuring they have the skills, knowledge, and confidence to deliver the highest standard of care. Sherick’s passion for quality training helps our carers provide effective and compassionate care, reflecting TrustBridge Care’s core values in every interaction.

Kanhai

Kanhai Chanda

Job Title: Team Leader Joined: 2023

KC, also a team leader, manages visit notes and conducts spot checks, both in the field and within documentation. His work ensures that our carers are maintaining high standards and that client notes are thorough and accurate. By conducting these checks, KC ensures continuity of care and a consistent quality experience for each client.

Carers

Carers

Job Title: Care Assistant Joined: 2021

At TrustBridge Care, each team member brings vital expertise and a shared commitment to providing compassionate, personalized care. We are proud to be there for you, creating a place where trust, quality, and exceptional care come together for every client, every day.

Mandeepka

Mandeepka

Job Title: Team Leader Joined: 2025

Mandy brings over four years of hands-on care experience to TrustBridge Care, and we’re thrilled to have her on the team. Her role focuses on ensuring our care plans and client records are always accurate, up to date and in line with our high standards. Mandy also spends time out in the field, offering on-the-ground support, guidance and encouragement to our care team. With her calm approach and deep understanding of care, she’s here to help everyone deliver their best.

Senior Carers

Senior Carers

Job Title: Senior Carers Joined: 2025

Our Senior Carers play an essential role in supporting both our care and compliance teams. They provide guidance, training, and oversight to ensure that our care staff are confident, well-prepared and delivering the highest standards of service. By working closely with the compliance team, they help maintain our commitment to safe, effective and compassionate care for every individual we support.

Adeel

Adeel Rana

Job Title: Business Operations Manager Joined: 2025

Adeel plays a key role in ensuring TrustBridge Care runs smoothly and effectively. With a focus on growth and development, Adeel works closely with the leadership team to strengthen and expand the support we provide to our clients and staff.

Sandra

Sandra Masango

Job Title: Clinical Nurse Joined: 2025

Sandra brings a wealth of clinical expertise to TrustBridge Care, having worked extensively as a district nurse. Her experience and dedication to person-centred care make her an invaluable member of our team. Sandra will be leading the development of our new clinical team, ensuring we continue to provide safe, effective and compassionate care tailored to the needs of each individual we support.

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