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TrustBridge Care has a Review Score of 9.9 (9.867) out of 10, based on 27 reviews in the last 2 years.
Over all time TrustBridge Care has 57 reviews.
Thank you so much for your kind words and positive review. We are thrilled to hear that you are very pleased with our service and that our staff has made a positive impact with their reliability, friendliness, and respectful care.At TrustBridge Care, we strive to treat all our clients with the utmost dignity, kindness, and thoughtfulness, and it's wonderful to know that our efforts are appreciated. Your recommendation means a lot to us and motivates us to continue providing the best care possible.
Thank you for your wonderful review. We are delighted to hear that our staff has been attending to your wife's needs in a professional, warm, and helpful manner. It is our mission to provide exemplary kindness and care, and we are so pleased to know that our efforts have made your wife feel well cared for. Your kind words truly mean a lot to us and inspire us to maintain the high standards of care we strive for every day. Thank you once again for your support and feedback.
Thank you so much for your kind words about the care your wife received. We are thrilled to hear that the carer who visited was amazing, dedicated, timely, friendly, and supportive. Your feedback means a lot to us, and we are glad to know that the care provided met your expectations and needs. Our team strives to offer the highest level of service, and it's always rewarding to hear that our efforts are appreciated.
Our team of professionally trained carers are all compassionate and empathic individuals who really care about the people they provide care for. Carers make every effort to help our clients maintain their well-being and independence. Companionship is an important part of our premium home care service! Thank you for your lovely feedback for the carers.
Thank you for your very kind review, as always we will continue to work hard to ensure the quality of care stays at the level you’ve come to expect. Best wishes.
Thanks so much for your very kind review. It is a pleasure to help support Mum to stay at home and we'll keep adapting to her changing requirements as needed.
Thank you, I'm so pleased to know GoodOaks team has met your needs and expectations.
Thank you for taking the time to provide a review - we are so pleased that you are happy with the service.
Thank you for the feedback, GoodOaks team are evolving to provide a first-class service to clients, in an industry where a shortage of carers was a national crisis GoodOaks were committed to providing a high-quality service. Therefore client feedback was acknowledged and GoodOaks Derby has taken the approach to provide regular carers to clients and hope you have seen the change.
Thank you for the feedback, it's very much appreciated as carers always aim to have the client's best interest at heart - your feedback will be shared with the carers to show gratitude for the hard work they do. GoodOaks team ensure they always adhere to our pride values.
Thank you for your positive feedback, we always strive to meet our pride values at GoodOaks Derby. It has been an absolute pleasure looking after Mum and we will endeavour to do our best at all times.
Thank you for the positive feedback, we always try and go above and beyond for our service users. We encourage our carers to ensure they promote independence.
The entire team at GoodOaks is incredibly grateful for the kind review you shared, GoodOaks considers client satisfaction a top priority and with your feedback, it's clear our clients are noticing our efforts. Thank you once again.
Thank you for the positive review you've given to our care team. This type of feedback encourages the team to continuously exceed quality care standards and uphold our GoodOaks pride values.
Thanks for giving us such a wonderful compliment. We appreciate you recommending our services in your feedback. We're happy to hear that GoodOaks Derby is providing care that meets the needs of our service users.
We always strive to deliver excellent care services to our clients.
The Review Score of 9.9 (9.867) out of 10 for TrustBridge Care is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for TrustBridge Care is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5As the director of TrustBridge Care, Zirka is the driving force and heart of our organization. Her role encompasses complete oversight of all operations, ensuring that our services run seamlessly from end to end. Zirka personally responds to enquiries from new clients, making sure they feel welcome and supported from their very first interaction with us. Her commitment to fostering trust and quality care shines through every step of the way, setting the foundation for everything we do.
Imran is our registered manager and is central to maintaining compliance and quality across our services. He works closely with our team leaders and oversees the care provided to each of our clients, ensuring it meets our high standards. Imran also handles care assessments for new clients, allowing him to create individualized care plans that meet each client’s unique needs. His dedication to understanding client requirements firsthand allows him to build trust and deliver highly personalized care.
Kristine, our finance manager, expertly manages invoicing, payroll, and all things accounting at TrustBridge Care. She is the go-to person for any questions about billing and payment, always available to provide clear guidance and support. Kristine’s organized and efficient approach ensures that our financial processes run smoothly, allowing us to focus on what matters most: providing excellent care to our clients.
Khloe is our office manager, the main point of contact for HR matters, and a pivotal player in the smooth day-to-day operations of our team. She works closely with our carers, making sure everyone is well-supported and has the resources they need to excel in their roles. Additionally, Khloe keeps all client and carer records up-to-date, ensuring they meet regulatory requirements and reflect our commitment to high standards.
AD is one of our team leaders, with a particular focus on medication management. He ensures that every client’s medication files are accurate, comprehensive, and seamlessly integrated into their care plans and risk assessments. AD’s attention to detail is critical in maintaining client safety and delivering reliable, personalized care.
Sherick serves as another dedicated team leader, with a specialty in training. He oversees the development and ongoing education of our carers, ensuring they have the skills, knowledge, and confidence to deliver the highest standard of care. Sherick’s passion for quality training helps our carers provide effective and compassionate care, reflecting TrustBridge Care’s core values in every interaction.
KC, also a team leader, manages visit notes and conducts spot checks, both in the field and within documentation. His work ensures that our carers are maintaining high standards and that client notes are thorough and accurate. By conducting these checks, KC ensures continuity of care and a consistent quality experience for each client.
At TrustBridge Care, each team member brings vital expertise and a shared commitment to providing compassionate, personalized care. We are proud to be there for you, creating a place where trust, quality, and exceptional care come together for every client, every day.
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