Violet Home Care Ltd

Global House, 1 Ashley Avenue, Epsom KT18 5AD
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9.7 35 Reviews
  • Violet Home Care Ltd, Epsom
Violet Home Care gives people the support they need in the comfort of their own homes.

Trained, respectful staff take time to understand clients' needs and wishes.

Home care services include personal care (help getting out of bed, showering, going to the toilet, dressing etc) medicine management, support with household chores such as preparing meals and shopping, as well as assistance to attend appointments and social activities.
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Care Provided by Violet Home Care Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25 – £30
  • Weekly Live-in Care Fees: £1150 – £1349.98

The fees vary as per the requirement of the client

These prices are only a guideline, please contact Violet Home Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Violet Home Care Ltd

Person in Charge

  • Nishi Heerkens (Registered Manager)

Violet Home Care Ltd Reviews (35)

9.7

Violet Home Care Ltd has a Review Score of 9.7 (9.696) out of 10, based on 29 reviews in the last 2 years.
Over all time Violet Home Care Ltd has 35 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Violet Home Care Ltd
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Total of 35, showing 1-20
Review from Marilyn B (Friend of Client) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend recently had a fall resulting in her needing carers to visit her 4 times daily, she couldn't wish for better care, with carers she feels she can trust to help her with her daily care. I have been there when the carers visit and they have built a good relationship with her. The same carers
visit daily unless it's their day off so the continuity of care is excellent.
I would highly recommend Violet Home Care, the carers are provide a professional and friendly service.
Reply from Nishi Heerkens, Director at Violet Home Care Ltd
Thank you for sharing your friend's experience. It's truly heartening to hear how well she is being looked after and that she's built such a strong, trusting relationship with her carers. Continuity…read more
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Review from A J (Client) published on 1 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Good response from Managers. Friendly and punctual staff with some very caring members who show respect and get to know the service-user. Staff are willing to learn. Sometimes seem hurried. Usually communicate if there's going to be a delay.
Reply from Nishi Heerkens, Director at Violet Home Care Ltd
Dear Reviewer,Thank you so much for your thoughtful feedback. We're really pleased to hear that you've had positive experiences with our managers and staff, and that their friendliness, punctuality,…read more
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Review from Alison S (Daughter of Client) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All carers are always willing to help with all needs necessary . All are polite and pleasant with a very impressive uniform.They always arrive within the required timeframe always use my name and have smiles also very genuine with a sense of humour and never feel rushed . Very satisfied overall .
Reply from Nishi Heerkens, Director at Violet Home Care Ltd
Thank you so much for your kind words and positive feedback. We're truly delighted to hear that you feel well cared for and supported by our team. It's very important to us that our carers not only…read more
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Review from A C (Son of Client) published on 25 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Violet team were extremely friendly and helpful. Sympathetic to my father's needs, taking the time required and patience to offer a complete quality service.
No job was too dirty or too much. The team familiarised themselves with our surroundings and needs in a very professional manner.
Reply from Nishi Heerkens, Director at Violet Home Care Ltd
Thank you so much for your kind words and thoughtful feedback. We're truly grateful for the opportunity to support your family, and it means a great deal to know that our team could be there with…read more
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Review from J C (Client) assisted by family/friend published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As much as they care and do their job with full satisfaction they actually take time and effort to look after me as an individual on a personable level and not just "one of their clients". I feel we've built more than a client/carer relationship and it's more of a friendship. After coming out of hospital
and being reliant on others, I'm very grateful that they have done the best for me to grown my independence
Reply from Nishi Heerkens, Director at Violet Home Care Ltd
Dear Reviewer,"Thank you so much for your kind words. It truly means a lot to us to hear that our carers have made such a positive impact on your life, not just in providing care but in building a…read more
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Review from F A (Daughter of Client) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Client is very happy with the carers. The carers are very helpful and gentle. Always very punctual and efficient with all tasks carers are chatty with client and supportive.
Reply from Nishi Heerkens, Director at Violet Home Care Ltd
Dear Reviewer,"Thank you so much for your kind feedback! We're delighted to hear that our carers have been providing such helpful, gentle, and efficient support. It's wonderful to know that their…read more
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Review from D D (Client) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After a shakey start things have settled down and I am happy with the service I get.
Reply from Nishi Heerkens, Director at Violet Home Care Ltd
Dear Reviewer,"Thank you for your honest feedback. We're glad to hear that things have improved and that you're now happy with our service. Your satisfaction is important to us, and we'll continue…read more
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Review from Michael O (Son of Client) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family are absolutely in unison with the fact that Dad's care time have been exemplary in all depatments. They are courteous, respectful and considerate to all Dad's needs as well as exhibiting humour and understanding.
Reply from Nishi Heerkens, Director at Violet Home Care Ltd
Dear Reviewer,"Thank you so much for your kind words! We are truly grateful for your feedback and delighted to hear that our team has been able to provide your dad with the care, respect, and support…read more
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Review from C R (Daughter of Client) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We continue to have an excellent experience with Violet Home Care. Mum has 3 regular carers and really likes them all, and often comments on how lucky she is to have such lovely carers. All the team at Violet are very supportive and really work with us to ensure Mum's care and safety.
After Mum's
recent hospital stay, Violet were really efficient, proactive and flexible to enable additional care for when she came home.
Would highly recommend.
Reply from Nishi Heerkens, Director at Violet Home Care Ltd
Dear Reviewer,"Thank you so much for your wonderful feedback! We're so happy to hear that your mum has had such a positive experience with her carers and that you feel supported by the entire Violet…read more
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Review from Paul K (Son of Client) published on 7 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have found the overall service from Violet Care to be very good and significantly better than previous agencies.
In the early stages before the care started I did find I was chasing a lot and didn't find the communication that good at that point, however once the care started things were way better.
A
particular staff member has been particularly good not only in her timekeeping (really consistent) but also in the way she interacts with mum.
Communication is good, the careers do inform us if they are likely to be delayed at all, which is great as we are able to tell mum not to worry, this has been very good.
I know my sister has seen a few inconsistencies when that particular staff member isn't visiting but we think this is just familiarisation with the routines and this has been discussed and Violet Home Care have looked to help us ensure it's consistent across the 3 carers that do visit.
Hence the 4 stars simply reflect that it's very good but just a few minor things we're working to improve.
Reply from Nishi Heerkens, Director at Violet Home Care Ltd
Thank you so much for your kind words! It means a lot to hear that you've had a positive experience with the care provided. We are truly grateful for the trust you've placed in us, and we're so happy…read more
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Review from Sarah B (Daughter of Client) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was looked after so tenderly in his last weeks by all the staff of Violet Homecare. He was treated with dignity and respect at all times and everyone who was involved went above and beyond to give him the best possible care. They kept in touch with me on pretty much a daily basis, whenever
they had any concerns at all. I could not have been been more reassured that he was being looked after at the times I couldn't be there. Highly recommend this company.
Reply from Nishi Heerkens, Director at Violet Home Care Ltd
Thank you so much for your heartfelt review. We are truly honoured to have been entrusted with the care of your father during such a deeply personal time. It means the world to us that our team could…read more
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Review from F T (Wife of Client) published on 22 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the carers who come. We get the same carers for my husband so good continuity of care. One particular carer is very good with the medication. He knows all the ins and outs. My husband likes to joke with the carers and he is happy when he sees them. They all try their best. I give them 10/10.
Reply from Nishi Heerkens, Director at Violet Home Care Ltd
Dear Reviewer, Thank you so much for your amazing 5-star review! We're beyond grateful for your kind words and are thrilled to hear you have such a positive experience. Your feedback means the world…read more
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Review from J P (Husband of Client) published on 25 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent staff, amazing care, and good support.
Reply from Nishi Heerkens, Director at Violet Home Care Ltd
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. Providing excellent care and support is our top priority, and it's great to know we've…read more
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Review from P S (Client) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no complaint whatsoever. The girls arrive on time - if there is traffic there is an exception. I have a particular favourite, she is lovely.
Reply from Nishi Heerkens, Director at Violet Home Care Ltd
Thank you for your wonderful feedback! We're so glad to hear that you're happy with our service and that our team is punctual and considerate, even in traffic situations. It's great to know you have a…read more
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Review from H H (Client) published on 16 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy always with the care and the carers. They keep me independent as much as they can.
I live with my sister and we sort out the times for the carers to suit us both. Happy with Violet carers.
Reply from Nishi Heerkens, Director at Violet Home Care Ltd
Thank you so much for your complimentary words! We're thrilled to hear that you're happy with the care you receive and that our carers are helping you maintain your independence. It's great to know…read more
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Review from Panchali H (Daughter of Client) published on 29 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mum receives is actually satisfactory. The carers are very friendly and helpful. Also, the admin staff is really helpful and polite.
Reply from Nishi Heerkens, Director at Violet Home Care Ltd
Dear Reviewer, many thanks for your kind feedback. We will certainly forward the encouraging and kind words to the carers. Kindly let us know if you need any more support. Thanks & kind regards, Home…read more
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Review from Karen E (Daughter of Client) published on 11 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff from Violet Home Care are very friendly and caring. I cannot fault them at all. Mum has been looked after by them for nearly 3 months now and she is very pleased with the level of care she is receiving.
Reply from Nishi Heerkens, Director at Violet Home Care Ltd
Thank you so much for your thoughtful feedback! We're so happy to hear that your mum is pleased with the care she's receiving and that our team has been able to provide the support she needs. It's…read more
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Review from Pamela F (Client) published on 3 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel I would be able to recommend this company to anyone. The young ladies sometimes need direction but are always willing.
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Review from D L (Client) published on 29 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is the most professional place that I have ever experienced. I love the girls. One takes me out on a Wednesday to the town and I love the driver too. They take all my rubbish down. They cream my legs, heels, and feet. They change my sheets and make my bed. They make me tea and toast in the mornings.
They do anything that I ask. I have no complaints - only praise.
Reply from Nishi Heerkens, Director at Violet Home Care Ltd
Many thanks for the kind words, the carers will be very happy and pleased with the compliments and your appreciation. We aim to provide our best services and hope to continue to provide our stellar…read more
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Review from S K (Wife of Client) published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have been with Violet Care for 6 months now. Service is excellent, they treat their client with respect, care and patience. Always arrive with a cheerful smile and show concern when needed. Well done Violet Care.
Reply from Nishi Heerkens, Director at Violet Home Care Ltd
Thanks a lot for your kind words, and for appreciating the carers and their services. Your satisfaction is our aim and we look forward to keep doing the same. Your kind words are encouraging for our…read more
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Current Review Score: 9.7 (9.696)

Overview of Review Score

The Review Score of 9.7 (9.696) out of 10 for Violet Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.696 for Violet Home Care Ltd is calculated as follows: ( (119 Excellents x 5) + (47 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 168 Ratings = 4.696
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Violet Home Care Ltd is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

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Patricia N

Job Title: Trainer Joined: 2023

Pat has an excellent training background in care. Not only does Pat provide training and ongoing support to care assistants, but she is responsible for delivering training programs that help Carers develop the skills and knowledge they need to provide high-quality care and support to clients. Pat has the ability to explain complex concepts and adapt her teaching style to suit the needs of the carer assistants. She has a thorough knowledge of the care sector and is up-to-date with current legislation, regulations, and policies.

Frequently Asked Questions about Violet Home Care Ltd

What Type of Services does Violet Home Care Ltd offer?

Violet Home Care Ltd offers Home Care.

How many Carers does Violet Home Care Ltd employ?

Violet Home Care Ltd employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Violet Home Care Ltd to verify any information. View our terms and conditions. Violet Home Care Ltd has an Enhanced Service - more info.