Violet Home Care Ltd

Global House, 1 Ashley Avenue, Epsom, Surrey KT18 5AD

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Violet Home Care gives people the support they need in the comfort of their own homes.

Trained, respectful staff take time to understand clients' needs and wishes.

Home care services include personal care (help getting out of bed, showering, going to the toilet, dressing etc) medicine management, support with household chores such as preparing meals and shopping, as well as assistance to attend appointments and social activities.

Care Provided by Violet Home Care Ltd

Types of Home Care

Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

30 minutes

Contract Durations

Ongoing / Long Term
Respite / Short Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)

Personal Care Services

Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance

Household Services

Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands

Other Care Provided

Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of care	Permanent
Hourly Visiting Care	£25 - £30
Weekly Live-in Care	£1,150 - £1,350

The fees vary as per the requirement of the client

The price(s) shown are provided by the agency. Contact Violet Home Care Ltd for full pricing details and T&Cs.

Contact Violet Home Care Ltd to get a personalised quote:

Funding Types Accepted

Private Funding (Self-funded)
Direct Payments (from Local Authority/NHS)
Local Authority (Contracted Provider)
NHS (Contracted Provider)

Good to Know

Owner

Violet Home Care Ltd
Private Owned

Person in charge

Nishi Heerkens (Registered Manager)

Violet Home Care Ltd Reviews (40)

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9.7

Violet Home Care Ltd has a Review Score of 9.7 (9.744) out of 10, based on 22 reviews in the last 2 years.
Over all time Violet Home Care Ltd has 40 reviews.

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Showing 40 reviews matching selected criteria

Review from Samiah D (Daughter-in-law of Client) published on 29 July 2026 Submitted via Postal Card•

Overall Experience

Very good, helpful, lovely ladies.

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Review from Sue D (Daughter of Client) published on 23 July 2026 Submitted via Postal Card•

Overall Experience

Excellent care.

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↩Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Thank you for your wonderful review. Knowing that you received excellent care means everything to us. We will be sure to share your kind comments with our care team, who work hard every day to provide safe, compassionate, and dignified care.

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Review from Sarah P (Daughter of Client) published on 28 April 2026 Submitted via Website•

Overall Experience

Jefferson was assigned to live in with my father as he approached end of life. I was impressed he was brought by the agency director on introduction and he was a lovely king gentleman who my father really liked. He looked after dad and was supportive to us as a family too.
It was a huge relief to know that dad had someone living with him and I cannot recommend the care and service highly enough we had from the agency and the carer. It is so important to feel that your loved one is valued, has excellent care and dignity at this time.

Thank you Violet Care Agency for sending Jefferson to us. Sarah

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Review from J F (Client / Service User) published on 24 February 2026 Submitted via Postal Card•

Overall Experience

Excellent carer's. Professional and time keeping is good. Good management and staff. Receiving excellent care and support from the carers. They treat me with respect and dignity.

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↩Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Dear Reviewer,
Thank you so much for your kind and thoughtful review.

We are truly delighted to hear that you are receiving excellent care and support from our team. Providing professional, reliable, and compassionate care is at the heart of everything we do, and it means a great deal to know... Read more

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Review from Alison S (Daughter of Client) published on 22 January 2026 Submitted via Website•

Overall Experience

All the carers done a wonderful job looking after my mum with respect and care always polite and well dressed and always on time they rang the emergency services when needed with good communication I will recommend them to anyone needing help

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↩Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Dear Reviewer,

Thank you for such a kind review. We're so glad to hear our carers looked after your mum so well and were always respectful, reliable, and professional. Your recommendation really means a lot to our whole team.

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Review from Barbara J (Client / Service User) published on 20 November 2025 Submitted via Website•

Overall Experience

The care that I received from Violet Home Care was excellent. I received care from the 10th September to the 8th of November. From the moment the first carer came through my door, I became aware that I was going to have good care. What I found wonderful was that the same carer, whose name began with A, was going to be coming most days, so that a good relationship between the client and the carer became possible. I think that that is an excellent way to provide home care.

The home care owner is a lovely, friendly lady and very efficient. Should I ever require home care in future, Violet Home Care would be the company that I would contact. Thank you all.

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↩Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Dear Reviewer,
Thank you so much for your kind and thoughtful words. It truly means a great deal to us to know that you felt well supported throughout your time with Violet Home Care.

We are especially pleased to hear that having consistent care from A helped you feel comfortable and reassured.... Read more

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Review from Marilyn B (Friend of Client) published on 4 September 2025 Submitted via Website•

Overall Experience

My friend recently had a fall resulting in her needing carers to visit her 4 times daily, she couldn't wish for better care, with carers she feels she can trust to help her with her daily care. I have been there when the carers visit and they have built a good relationship with her. The same carers visit daily unless it's their day off so the continuity of care is excellent.

I would highly recommend Violet Home Care, the carers are provide a professional and friendly service.

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↩Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Thank you for sharing your friend's experience. It's truly heartening to hear how well she is being looked after and that she's built such a strong, trusting relationship with her carers. Continuity and compassion make such a difference, especially during times of vulnerability. It sounds like... Read more

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Review from A J (Client / Service User) published on 1 September 2025 Submitted via Website•

Overall Experience

Good response from Managers. Friendly and punctual staff with some very caring members who show respect and get to know the service-user. Staff are willing to learn. Sometimes seem hurried. Usually communicate if there's going to be a delay.

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↩Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Dear Reviewer,Thank you so much for your thoughtful feedback. We're really pleased to hear that you've had positive experiences with our managers and staff, and that their friendliness, punctuality, and caring nature have made a difference. It's great to know our team is building respectful... Read more

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Review from Alison S (Daughter of Client) published on 21 August 2025 Submitted via Website•

Overall Experience

All carers are always willing to help with all needs necessary . All are polite and pleasant with a very impressive uniform.They always arrive within the required timeframe always use my name and have smiles also very genuine with a sense of humour and never feel rushed . Very satisfied overall .

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↩Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Thank you so much for your kind words and positive feedback. We're truly delighted to hear that you feel well cared for and supported by our team. It's very important to us that our carers not only provide professional support but also bring warmth, respect, and a bit of joy into every visit. Your... Read more

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Review from A C (Son of Client) published on 25 April 2025 Submitted via Website•

Overall Experience

The Violet team were extremely friendly and helpful. Sympathetic to my father's needs, taking the time required and patience to offer a complete quality service.

No job was too dirty or too much. The team familiarised themselves with our surroundings and needs in a very professional manner.

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↩Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Thank you so much for your kind words and thoughtful feedback. We're truly grateful for the opportunity to support your family, and it means a great deal to know that our team could be there with compassion and care. At Violet, we believe in offering not just a service, but genuine... Read more

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Review from J C (Client / Service User) published on 2 April 2025 Submitted via Postal Card•

Overall Experience

As much as they care and do their job with full satisfaction they actually take time and effort to look after me as an individual on a personable level and not just "one of their clients". I feel we've built more than a client/carer relationship and it's more of a friendship. After coming out of hospital and being reliant on others, I'm very grateful that they have done the best for me to grown my independence

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↩Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Dear Reviewer,"Thank you so much for your kind words. It truly means a lot to us to hear that our carers have made such a positive impact on your life, not just in providing care but in building a meaningful connection. Supporting your independence and well-being is at the heart of what we do, and... Read more

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Review from F A (Daughter of Client) published on 27 March 2025 Submitted via Postal Card•

Overall Experience

Client is very happy with the carers. The carers are very helpful and gentle. Always very punctual and efficient with all tasks carers are chatty with client and supportive.

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↩Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Dear Reviewer,"Thank you so much for your kind feedback! We're delighted to hear that our carers have been providing such helpful, gentle, and efficient support. It's wonderful to know that their punctuality, professionalism, and friendly nature are making a positive impact. We truly appreciate your recognition and will continue to ensure the highest level of care and support for the client."

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Review from D D (Client / Service User) published on 21 March 2025 Submitted via Postal Card•

Overall Experience

After a shakey start things have settled down and I am happy with the service I get.

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↩Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Dear Reviewer,"Thank you for your honest feedback. We're glad to hear that things have improved and that you're now happy with our service. Your satisfaction is important to us, and we'll continue striving to provide the best care and support. If there's anything else we can do to enhance your experience, please don't hesitate to let us know!"Kind regards

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Review from Michael O (Son of Client) published on 11 March 2025 Submitted via Postal Card•

Overall Experience

My family are absolutely in unison with the fact that Dad's care time have been exemplary in all depatments. They are courteous, respectful and considerate to all Dad's needs as well as exhibiting humour and understanding.

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↩Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Dear Reviewer,"Thank you so much for your kind words! We are truly grateful for your feedback and delighted to hear that our team has been able to provide your dad with the care, respect, and support he deserves. Ensuring comfort, dignity, and a positive atmosphere is at the heart of what we do.... Read more

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Review from C R (Daughter of Client) published on 7 March 2025 Submitted via Website•

Overall Experience

We continue to have an excellent experience with Violet Home Care. Mum has 3 regular carers and really likes them all, and often comments on how lucky she is to have such lovely carers. All the team at Violet are very supportive and really work with us to ensure Mum's care and safety.
After Mum's recent hospital stay, Violet were really efficient, proactive and flexible to enable additional care for when she came home.

Would highly recommend.

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↩Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Dear Reviewer,"Thank you so much for your wonderful feedback! We're so happy to hear that your mum has had such a positive experience with her carers and that you feel supported by the entire Violet Home Care team. It's great to know that the extra care provided after her hospital stay was helpful... Read more

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Review from Paul K (Son of Client) published on 7 February 2025 Submitted via Website•

Overall Experience

We have found the overall service from Violet Care to be very good and significantly better than previous agencies.
In the early stages before the care started I did find I was chasing a lot and didn't find the communication that good at that point, however once the care started things were way better.
A particular staff member has been particularly good not only in her timekeeping (really consistent) but also in the way she interacts with mum.
Communication is good, the careers do inform us if they are likely to be delayed at all, which is great as we are able to tell mum not to worry, this has been very good.
I know my sister has seen a few inconsistencies when that particular staff member isn't visiting but we think this is just familiarisation with the routines and this has been discussed and Violet Home Care have looked to help us ensure it's consistent across the 3 carers that do visit.

Hence the 4 stars simply reflect that it's very good but just a few minor things we're working to improve.

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↩Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Thank you so much for your kind words! It means a lot to hear that you've had a positive experience with the care provided. We are truly grateful for the trust you've placed in us, and we're so happy that our carers could make a difference in your mum's life. Your feedback is greatly appreciated, and we're always here if you need any further support! Kind regards.

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Review from Sarah B (Daughter of Client) published on 7 February 2025 Submitted via Website•

Overall Experience

My father was looked after so tenderly in his last weeks by all the staff of Violet Homecare. He was treated with dignity and respect at all times and everyone who was involved went above and beyond to give him the best possible care. They kept in touch with me on pretty much a daily basis, whenever they had any concerns at all. I could not have been been more reassured that he was being looked after at the times I couldn't be there. Highly recommend this company.

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↩Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Thank you so much for your heartfelt review. We are truly honoured to have been entrusted with the care of your father during such a deeply personal time. It means the world to us that our team could provide comfort and support to both him and your family. Please know that we are always here for... Read more

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Review from F T (Wife of Client) published on 22 January 2025 Submitted via Postal Card•

Overall Experience

I like the carers who come. We get the same carers for my husband so good continuity of care. One particular carer is very good with the medication. He knows all the ins and outs. My husband likes to joke with the carers and he is happy when he sees them. They all try their best. I give them 10/10.

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↩Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Dear Reviewer, Thank you so much for your amazing 5-star review! We're beyond grateful for your kind words and are thrilled to hear you have such a positive experience. Your feedback means the world to us, and it motivates us to keep delivering the best service possible. Kind regards

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Review from J P (Husband of Client) published on 25 December 2024 Submitted via Postal Card•

Overall Experience

Excellent staff, amazing care, and good support.

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↩Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. Providing excellent care and support is our top priority, and it's great to know we've met your expectations. We truly appreciate your feedback and are grateful for your trust in us!

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Review from P S (Client / Service User) published on 17 December 2024 Submitted via Postal Card•

Overall Experience

I have no complaint whatsoever. The girls arrive on time - if there is traffic there is an exception. I have a particular favourite, she is lovely.

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↩Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Thank you for your wonderful feedback! We're so glad to hear that you're happy with our service and that our team is punctual and considerate, even in traffic situations. It's great to know you have a favourite team member - we'll be sure to pass along your kind words. We truly appreciate your support and are always here to assist you!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 May 2022

Overall
Good

CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (0)

News

There are no news items for Violet Home Care Ltd.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Violet Home Care Ltd.

Accreditations

There are no accreditations posted yet for Violet Home Care Ltd.

Meet the Team (1)

Patricia NJob Title TrainerJoined 2023

Pat has an excellent training background in care. Not only does Pat provide training and ongoing support to care assistants, but she is responsible for delivering training programs that help Carers develop the skills and knowledge they need to provide high-quality care and support to clients. Pat has the ability to explain complex concepts and adapt her teaching style to suit the needs of the carer assistants. She has a thorough knowledge of the care sector and is up-to-date with current legislation, regulations, and policies. Read less

Frequently Asked Questions about Violet Home Care Ltd

How many Carers does Violet Home Care Ltd employ?

Violet Home Care Ltd employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Violet Home Care Ltd to verify any information. View our terms and conditions. Violet Home Care Ltd has an Enhanced Service -what an Enhanced Service includes.

Care Provided by Violet Home Care Ltd

Types of Home Care

Minimum Visit Duration (Visiting Care)

Contract Durations

Age Ranges

Personal Care Services

Household Services

Other Care Provided

Funding & Fees

Daily Charges per Person

Funding Types Accepted

Good to Know

Owner

Person in charge

Violet Home Care Ltd Reviews (40)

Regulatory Rating

Care Quality Commission (CQC) Rating

Inspection ratings

News (0)

Awards / Recognitions (0)

Accreditations

Meet the Team (1)

Frequently Asked Questions about Violet Home Care Ltd

How many Carers does Violet Home Care Ltd employ?