Violet Home Care Ltd

Global House, 1 Ashley Avenue, Epsom KT18 5AD
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9.7 35 Reviews
  • Violet Home Care Ltd, Epsom
Violet Home Care gives people the support they need in the comfort of their own homes.

Trained, respectful staff take time to understand clients' needs and wishes.

Home care services include personal care (help getting out of bed, showering, going to the toilet, dressing etc) medicine management, support with household chores such as preparing meals and shopping, as well as assistance to attend appointments and social activities.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25 – £30
  • Weekly Live-in Care Fees: £1150 – £1349.98

The fees vary as per the requirement of the client

These prices are only a guideline, please contact Violet Home Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Violet Home Care Ltd

Person in charge

  • Nishi Heerkens (Registered Manager)

Admission Criteria

  • None

Violet Home Care Ltd Reviews (35)

9.7

Violet Home Care Ltd has a Review Score of 9.7 (9.696) out of 10, based on 29 reviews in the last 2 years.
Over all time Violet Home Care Ltd has 35 reviews.

Overall Experience
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  • 11
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Date Published
  • 35
  • 7
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  • 29
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Reviewer Connection to Violet Home Care Ltd
  • 10
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  • 5
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Total of 35, showing 21-35
Review from R T (Husband of Client) published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife is very happy with the carers who treat her with dignity and respect. Always has the door closed in the bathroom. If I need to raise anything I will call the office. I have recently raised a couple of requests and this has been dealt with quickly.
Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Many thanks for the kind words, we aim to provide our best to the users and should you have any concerns, please feel free to contact us anytime. The carers will be happy and encouraged with your kind words. Kind regards.

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Review from S J (Daughter of Client) published on 13 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are really pleased with the care that Violet Home Care provide to my Mum who is bed-bound, the staff are caring, friendly and respectful to Mum and the family. Support from the management team is excellent, with advice and guidance available at any time.
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Review from Karen L (Daughter of Client) published on 3 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased with the care my mother has been receiving from Violet Home Care. All the girls are great that come regularly. When we have a issue whatever it may be, I will speak to management and we work through the problem to resolve the situation which is so important to me as Mum has dementia
and they are used to dealing with clients with this. Well done all.
Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Dear Reviewer, Thanks a lot for your kind words, your encouraging words are the icing on the cake. We will forward your compliments to the carers. We look forward to providing a good service to your mum, and are always available to address any concerns, if any. Kind regards, Home Care Management.

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Review from N S (Relative of Client) published on 2 July 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Violet Home Care have provided very good care for my elderly relative. The staff are friendly, considerate and helpful; they have been prepared to go the extra mile at times when issues have arisen. My relative had no complaints at all to make when I asked him, he looks forward to his carers' visits.
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Review from S D (Daughter of Client) published on 18 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service staff, very nice and kind, always very helpful.
Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Many thanks for taking the time out to provide a great review. Thanks again for your kind words and encouragement for our staff. We look forward to providing our best and any new suggestions to help us do our best.

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Review from Dola L (Client) assisted by family/friend published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I acknowledge who comes each day - their name and their arrival time. They are very punctual and when they leave, I feel happy with the carers and the experience on the whole. Sometimes there is an English barrier, which is understandable. The owner rings us and sometimes looks in on us which is good
backup. I feel they give me privacy in the bathroom and wait outside the closed door. They are very patient with me. Very gentle and polite. Happy with the three girls that come, all respectful and smiling.
Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Many thanks for taking time out to provide a review about our carers and services. It has been a pleasure working with you for the last 2 years and entering into 3rd year. Look forward to another great year. Kind regards, Registered Manager.

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Review from John D (Client) published on 18 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the service to date. Carers always come on time and ask if I have any other requirements before they leave daily.
Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Thanks a lot for your kind and encouraging words for the carers. They are more than happy to ensure that they go the extra mile to help, knowing that they are being appreciated. Kind regards, management team.

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Review from James I (Client) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind and considerate carer. Nothing is too much trouble.
Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Thanks a lot for taking time out to provide a glowing feedback for the carers and Violet Home Care. Please feel free to voice your concerns and we will immediately take care of them.

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Review from Talat A (Wife of Client) published on 2 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team of Violet Home Care are polite, friendly, accommodating and gentle. They have been looking after my husband with dementia for over a year and my husband enjoys their company. I have experienced many members of the staff; they all have been helpful, jolly and respectful. I would recommend Violet
Home Care to anyone who is in need.
Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Many thanks for taking the time out to provide us with such a great review. We are happy that our carers are providing such good service and the service user is happy with them. Will convey the kind words to the carers and will keep working hard to do our best.

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Review from M H (Nephew of Client) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Violet Home Care is first-rate. Nothing is too much trouble for the management and their team. The team has been looking after my ninety-two year old aunt for nearly a year now. All of the care-givers are pleasant and take time to get to know my aunt. They visit three times a day at present
and have done extra shifts when medication requires it. They are quick to answer my calls or messages and always accommodate anything I ask. Without Violet Home Care I'm not sure how my aunt could've continued to live independently. If you're looking for a care company who really do care, then look no further than Violet Home Care. Exceptional patient care at its best.
Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Dear Next of Kin, I would like to thank you for providing a great review for our company. We are happy that you and the service user are satisfied with our services and the carers. We sincerely hope to keep doing our best.

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Review from Jane G (Daughter of Client) published on 3 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would strongly recommend Violet Home Care. The staff members are lovely and very caring. Mum was very happy to see them every morning. I called them when Mum slid out of her armchair and I couldn’t get her up myself and a gentleman who works for Violet Home Care came straight over, he is brilliant,
he called us when he heard there was a problem with Mum's bed and he came straight over and fixed the bed for us. I wouldn’t hesitate to use them again.
Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Many thanks for your kind words and a wonderful review. We strive to do our best and your encouraging words motivate the carers to go above and beyond to do their best and ensure the service user is happy and safe.

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Review from Mike D (Son of Client) published on 15 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The team at Violet Home Care have been looking after my 96-year-old father since Nov 2022. The carers are polite, respectful of my father's needs and have always visited at the agreed times, currently 4 times per day, 7 days per week. I know I can speak to them if I have any feedback about Dad's care,
and they have always been quick to respond positively.
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Review from P A (Wife of Client) published on 31 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have only had them for a few months but we are pleased with the service they provide and the help that they give to my husband.
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Review from L M (Wife of Client) published on 24 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This review relates to when my husband returned home after being in hospital for six weeks. Everything was arranged for carers to attend my husband, three visits a day every day plus three-night visits. Always kind and attentive and gentle when the situation called for it. They are well turned out and
punctual. Every effort was made to preserve his dignity and always with a sense of humour.
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Review from Raymond L (Husband of Client) published on 29 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Violet Home Care Ltd has provided my wife with daily care - a.m. and p.m. for the past year, seven days a week. The staff at all levels have been most kind, considerate and well-trained for my wife's needs.
I cannot express the level of satisfaction that I feel knowing that Violet Home Care staff are
always polite and supportive to me - I could not do without their care and skill. I look forward to their visits every day and I know my 90-year-old wife has the best support for her mobility.
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Current Review Score: 9.7 (9.696)

Overview of Review Score

The Review Score of 9.7 (9.696) out of 10 for Violet Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.696 for Violet Home Care Ltd is calculated as follows: ( (119 Excellents x 5) + (47 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 168 Ratings = 4.696
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Violet Home Care Ltd is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

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Patricia N

Job Title: Trainer Joined: 2023

Pat has an excellent training background in care. Not only does Pat provide training and ongoing support to care assistants, but she is responsible for delivering training programs that help Carers develop the skills and knowledge they need to provide high-quality care and support to clients. Pat has the ability to explain complex concepts and adapt her teaching style to suit the needs of the carer assistants. She has a thorough knowledge of the care sector and is up-to-date with current legislation, regulations, and policies.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Violet Home Care Ltd to verify any information. View our terms and conditions. Violet Home Care Ltd has an Enhanced Service - more info.